I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently.

There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser.

Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!

What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.

Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.

If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage. The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.

The ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.

The integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.

We are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs. It has made onboarding a very easy and paperless. Very supporting staff members, quick response to questions and suggest better way of operating.

1. Ease of onboarding/offboarding employees 2. Digital acknowledgment of documents 3. Checklist 4. Timesheet & Leave request through app and full audit reports

1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR 2. Incident report from App not available 3. Give contractor more visibility on HR 4. Not to do with software but overall training provided wasn't great and no handover document was provided

We implemented the Platinum model and it comes with everything you need. We are purely a digital now - gone are the paper-based days of people records.

Employment Hero is the whole 'kitchen sink' and more. The ease at which you get things done is impressive.

On the Organisation Employee List, 'pending' employees are shown. It would be ideal if you could choose whether the candidate is 'pending' or 'active' because some of our recruitment is highly confidential.

Despite making repeated attempts to address the ongoing issue through email since October, unfortunately, a resolution has not been reached. It's worth noting that, during this period, the company continued to accept our payments despite our non utilisation of their platform even though EH had previously confirmed that they would discontinue these charges. While we have sought reimbursement for the funds, our requests have gone unanswered, adding to the frustration. A more responsive approach and transparent communication would greatly enhance our overall experience and confidence in the company's services.

Absolutely nothing! They promised us a service so we could sign the contract and we later found they actually don't have that service in place. Over 6 months we have been paying for a service that we cannot use!

The worst customer service I have experienced in my professional career. A service that was over promised and under-delivered. The account manager initially thought to guide us, seemed to provide misleading information, possibly in pursuit of expediting a sale. We've also had to pay about $500 for the EH Payroll subscription, but we've lost more time/money on our internal resources trying to figure this all out.

Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar.

Easy to use. Engaging for our employees. Integrated Australia HR advice.

Support queries take a long time to get a response.

The initial implementation was a little labourious, but the implementation team was always on hand to assist with any issues. The software is considerable in functionality so it can be rather noisy. However, once you become familiar with the system, it is packed full of great features.

A broad range of functionality. Easy to navigate interface. Great benefits are available to staff.

You are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.

Versatility - you can use it for data storage, compliance, values base rewards, tender bidding, etc Useful across many internal functions of a business.

would like more customisation areas - however, I am aware this is available more so at higher levels and may change over time in the development of the software.

Mixed. The role out of SWAG was difficult as employees got confused between HR and payroll. Also payroll did not set up our employees in SWAG properly.

Keeping compliance documents in one place with reminders when they are due

Employment Hero doesn't sync with payroll

Zero star experience so far with HR and LMS implementation. Started much later than we clearly said that we needed. Was auto enrolled into hours of webinars with two days notice with no regards for our full calendar and business travel commitments. Am currently considering dropping down to the minimum number of employees to see out my contract and then putting my team in another software solution - and that includes LMS and Payroll. We expected a lot more from conversations on the sales calls. Hasn't lived up to promises in Payroll either. Xero has better payroll system with more functionality and better value. There are much better value LMS systems out there as well. (TalentLMS)

Had potential if it was delivered as promised, the problem is getting it set up has been extremely difficult.

The setup process has been a disappointing experience.

The set up process is well worth the time invested for the efficiency that follows. All staff have embraced it, with few problems. The system is transparent; all documents can be signed from any location; any additional documents can be added immediately and read and signed off by staff on the same day; it also serves as great filing sytem and has the ability to remind staff of overdue certificates; licences etc.

The program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc.

Syncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed.

Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.

- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected!

Better access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.

I liked the tracking of compliance documents.

Most of all, not being able to talk to a human. You cannot pick up the phone, which is extremely frustrating.

As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Stable platform, it works and is simple for staff to comply with

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

The onboarding team were amazing! Very easy to get along and use the software.

Integration with payroll. API capability. Ability to brand the portal to our own branding. Electronic paperless processes. One stop shop for HR management.

Because we use Keypay already, they have not handle the integration with Keypay well. We are currently having to use Keypay for rostering and payroll. It should be all in the one new system Employment Hero.

I have a very good experience with the product. It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use

Simple interface Easy to train clients Fairly easy setup Even the free version is excellent The ability to send electronic employment contracts is fantastic

Fiddly to create templates Sometimes 'buggy' when trying to add or remove employees Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again

Good functions and an easy to use platform don't compensate for lack of support or customer service.

Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

We have been with EH for almost 3 years now and it has been great to watch the platform continuously grow and improve. Overall it has been a positive experience for us and has provided piece of mind when it comes to HR and payroll processes. We also really enjoy the Employment Hero News articles.

EH has allowed us to streamline our on boarding and payroll process while keeping us completely paperless. It has created so much ease for imputing employee information, managing leave requests and processing payroll. Staff love the app and the ease it provides in updating personal details and submitting leave.

The reporting functionality and the visualisation of the reports could be improved and possibly being able to customise the Security Groups in more detail.

Employment Hero is amazing. Not only does the software solve so many problems, the company taht manage it are continually delivering new functionality and services to help business owners & operators. They do so at a highly affordable rate. My company also uses their HR legal services - Employment Innovations - which provide highly affordable advice on all range of HR issues. It's like having an in house HR team for a fraction of the cost

As a small business operator, this software enables me to deliver a bonafide and professional HR function to my employees. It helps ensure I'm compliant with regulations and deliver employee services that are reliable and trustworthy. In addition to this, it saves me time.

There are some areas for improvement but I am not aware of a better product in the market and the developers are continually innovating the product.

The experience has been great, from engaging with the sales team, talking through options, to data gathering and building the platform, someone has been available through the whole process. The launch kit was amazing and was so much help in preparing for rollout to employees.

The whole platform is easy to use and simple all whilst capturing all the critical elements I was looking for in a system.

We have a team in the Philippines and while it is available to them, I would love to see the benefits and wellness available for them too.

Comprehensive platform with lots of features.

We have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.

The maintaince of employee files and compliance for a rapidly growing hi turnover team of 500+ employees.

How the system manages compliance certtifications and sends automatic tasks involved with the certifications management. In our industry maintaining compliance is vital and this system has allowed us to meet all legislative and service contract requirements easily.

No much there has been some changes and they could have better pop ups for those.