All EMP Trust HR Reviews

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User Profile

Tim

Verified reviewer

Environmental Services, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2019

Very flexible onboarding platform

EMPTrust made our onboarding process mobile and simple for our distributed workforce. They are extremely accommodating to our needs and the price is crazy good.

PROS

The team at EMPTrust bent over backward to accommodate our needs. They worked and developed connections with other vendors to make sure all our systems talked with one another.

CONS

The mobile interface is clunky at times on custom screens. Things don't fit quite as well as they should. Works fine most of the times though.

Reason for choosing EMP Trust HR

Custom integrations with third parties.

Ann

Hospital & Health Care, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed October 2019

EMPTrust Review

PROS

Easy to use once it's set up. New hires are able to complete paperwork prior to first day.

CONS

That I cannot change a form that we initially created. We have to go through the vendor to make any changes to forms, not matter how slight.

Reasons for switching to EMP Trust HR

We purchased Vista and this was a sponsored bolt-on.

Suvankar

Security and Investigations, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2023

EMPTrust has not been working correctly working for weeks.

I would not recommend this service. Follow up has been very bad. Over 2 weeks and still waiting for the system to get fixed.

PROS

The ATS and Onboarding is good, when it is working....

CONS

Customer service/Acct Mgt. No follow-up.

Angela

Restaurants, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed October 2019

Reasonably Priced But Not the Best Product

PROS

It took us quite some time but we were able to customize a lot, however, not as much as we would like. The system doesn't allow for some forms to be uploaded or to have fields customized.

CONS

Issues with importing new hires into our payroll system, resulting in delays with payroll. Customer service is slow and fixes don't always work so a great deal of back and forth.

Reason for choosing EMP Trust HR

Pricing and it seemed easy to use

F. L.

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2017

Excellent! What an improvement to our HR record maintenance and on-boarding Process!

More department efficiency and transparency.

PROS

The software was easy to use and the way the development and support team work with us to customized and enhance the platform was awesome! The team took the time to listen to our feedback and worked on implementing our suggestions on an individual and global level. Having the Everify within the system was a plus and a breeze to process new hires. The support staff are amazing - "Kudos to the support staff for being so responsive and super helpful".

CONS

Not able to click the "Back Button" to navigate to the previous screen and deleting duplicate records from the Wizard.

Vendor Response

Fay, Thank you for the review. We will pass the Kudos to Sarah and our support team members. It has been great to work with you and the team there and we value your inputs and feedback.

Replied July 2017

David

Staffing and Recruiting, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Excellent Software!

PROS

EMPTrust is an excellent product. During our implementation, the support from EMPTrust employees was excellent. Customization to the product was without hesitation. After implementation, support continued to be excellent. The software is very easy to navigate and the seamless integration with E-Verify is a plus.

CONS

The only con I would have is although the software is web based, when you are navigating throughout the system, it takes a little bit to load. This could very well be because of the amount of data we have stored in the database. Overall though this is a great software solution.

AnnaMarie

Construction, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

I feel we have a had a positive experience with EMP Trust and the customer service.

PROS

The ease of use, and the quick customer service provided. It's a very teachable product for other users as well.

CONS

There are multiple ways to access certain forms which isn't a bad thing, but it can be confusing for a new user. Also it may just be the way our system is customized, but you have to remember to mark the rehire check box if you have a rehire. If you do not know that who you are hiring is a rehire, then their information gets lost in the shuffle.

Vendor Response

Anna Thanks for the review and comments. We have the new release that addresses the rehire search by replacing with an automated lookup for past hires during the hiring wizard process. It also adds a new visual dashboards and customs reporting

Replied July 2017

Pramod

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

Emptrust HR

PROS

User friendly software with electronic forms and workflows provides extensive functionality, support multi languages and is enabled to work with mobile, tablets and desktops with company branding.

CONS

Nothing in particular, costing is reasonable, can be integrated with partner solutions in Applicant tracking, employee engagement and video interviewing and works with most ATS Vendors, in-house systems and large ERP systems such as Oracle, SAP R/3 and other legacy systems.

Sarah

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Very positive experience

Ease of use, great customer support. We do really enjoy the services and the software.

PROS

The ease of use. The system is very intuitive and very easy to use. It is upfront and really takes care of all the HR needs. This software allows you to set up automated workflows and internal task which is very helpful.

CONS

I would like to see more reports. Right now, we send a request for the desired report and it is set up by the team to pull all the required data.

Laura

Non-Profit Organization Management, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Incredibly easy to use and easily customized to our needs.

We have revolutionized our on boarding process from a manual paper driven process to a completely automated system enhancing the experience of the new hire and reducing the amount of time for new hire processing.

PROS

Customer service is top notch. Anytime I have a question my rep is responsive via phone or email and able to offer a quick and effective solution.

CONS

Our implementation was lengthy due to limitations of out HRIS receiving the data - this was NOT the fault of Emp Trust software. During this process the Emp Trust team was patient and available to answer questions from our HRIS vendor.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Easy to Use Onboarding Software

Excellent

PROS

Intuitive software with help files. Simple workflow with electronic signature capability.

CONS

Has a lot of forms and is very detailed, so for a small company like us it provides more than we need.

Dana

Information Technology and Services, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2019

EMP

PROS

If you are looking for an easy way to onboard new employees, especially if you have remote workforce, this is a great piece of software. Perfect for companies where all new hires fill out the same paperwork and complete the same training.

CONS

Things get really complicated if you have employees in a variety of provinces, filling different paperwork based on their role. There are functions that EMP was not able to accommodate for us. We are likely too big/too complicated for this piece of software, and neither us nor the provider asked all the right questions to figure this out prior to the implementation. This is not EMP's fault nor it is ours - there are little intricacies and none of us can ever think of them all when going through the process. I have been through other implementations with large well known companies in the past and run into the same challenges of certain things that were supposed to be possible - and turned out to be impossible. I also don't like we cannot change the onboarding packages as needed, we always have to contact customer support (which has been phenomenal, but we'd still like to do some of this on our own).

Reason for choosing EMP Trust HR

Good references, price.

Vendor Response

Dana Thanks for the review. We will have our team provide training so you can add or modify the onboarding packages. We will also setup a meeting to see how we can improve on some of little things mentioned

Replied September 2019

Zach

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

1

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

A Good Beginners HR System

Customer service is phenomenal and they are always ready to help.

PROS

The customer service and ability to customize as needed for business changes is great.

CONS

There is a learning curve to this platform. It's not the easiest to get familiar with. Visually, it is hard to get comfortable with and a bit challenging to understand what functions do what things. Integration with other applications are also limited.

Laura

Legal Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2017

Easy transition from a very paper/manual onboarding process.

Can easily track new hires; see their paperwork status; saves time on employee's first day.

PROS

Employee view of the their emp-board home page and the fillable forms. Ease of forms. Able to add other onboarding information, beyond fillable forms (parking info, benefits info, etc.). Able to add welcome message, etc. Forms download to PDFs easily; and translate into the 1-page data sheet for our HRIS team.

CONS

Certain tasks are not as simple as instructions: correcting an I-9, cancelling a duplicate E-Verify case. Certain notifications have been somewhat difficult to create.

Rebecca

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

Simplified our On-Boarding Process

Ability to eliminate a substantial amount of paper and postage from the orientation process. Better time management for HR Generalist. An engaging orientation process for new employees.

PROS

We are a large complicated company with many divisions in policies and procedures. EmpTrust was able to customize the product to meet our needs. The product allows us to provide a professional on-boarding experience as well as to track and manage vital documents.

CONS

Some updates have caused the loss of settings or documents. Build/Edit feature for policies is very basic and doesn't allow much creativity.

Candice

Food & Beverages, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

I have really enjoyed working with the EMP Trust team over the past couple of years on this software

The reporting and oversight that I get from the system is amazing.

PROS

Software is very user-friendly and the support staff is amazing! Anytime I find something I feel like needs to be changed or added, they work quickly to do so.

CONS

Setting up new users and locations is time consuming. Help desk sometimes takes longer than expected to respond to questions.

Vance

Construction, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2019

Great product for remote hiring

We have been using EMPTrust since November 2018 and have been very pleased. Tech Support is fantastic.

PROS

Very easy to use. User and Mobile Friendly

CONS

I really haven't had many issues with EMPTrust since we have been using it.

Reason for choosing EMP Trust HR

Easy to use and cost.

Reasons for switching to EMP Trust HR

Needed a product that was more mobile friendly.

Crystal

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY