Hi Scott, Thank you for your review and for your continued support of the eNETEmployer program. In addition to our Payroll module, we've recently launched a new employee recruitment/Applicant Tracking feature and hope to have our HR component ready for use in the near future. Please email us at sales@canpay.com if you wish to discuss further details!

Replied November 2018

Thanks for your review. I see you have shared a number of great things about the program! For the other items, let's see if we can assist: 1) If you find the system pausing after each keystroke, then you may have the "Edit All" option activated for the screen and/or you may have the Edit Mode features turned on at all times. If the current table has many rows and columns visible, the Edit All and Edit Mode commands will use an increased amount of your system resources. These two options are best used when you have a limited number of rows only. Edit Mode can be deactivated in the Payroll tab's Options screen. Edit All is button that appears above the table for all program screens. 2) When changing an employee from hourly to salary, you may find that using an employee template will help. Please contact me at the email shown below and I can walk you through the steps. 3) Can you elaborate on what you mean by "can no longer see the employees name".. I'm sure we can help.

Replied October 2018

Hi Colleen, Thanks for your review and for your candor. I see you have shared a number of great things about the program! For the other items, let's see if we can assist: 1) Yes, the eNETPayroll interface is quite different from the new eNETEmployer. While an overwhelming majority like the new spreadsheet approach, several users to miss the simplicity of the original look and feel. I see that you've already used the Customize View feature, but have you also "reshuffled" the columns (instead of just hiding the unused ones)? If you couple that feature with Filter on each screen, you should be able to arrange the screen and view exactly how you need. 2) Can you elaborate on the advancing pay date for the Reports screen? Currently, the program is set to advance to the next pay date automatically. Perhaps a setting or two has been adjusted and is preventing that from happening. Please email us at sales@canpay.com if you wish to discuss further details!

Replied October 2018

Hello Lee, Thanks for your review and for your candor. I see the program is working well for you and that you have shared some good things. For the other issues, let's see if we can assist: 1) You can sort all relevant screens by alphabetical surname. Simply use the Filter feature on the desired column, and then use the Customize View button to Save the view. Now each time you revisit the screen, the filter setting will be retained. 2) We list current changes (and upcoming changes) in the Payroll News newsletter. Please subscribe today (it's Free) and you will see the changes that are planned as each issue arrives in your email Inbox. 3) Pay statements cannot be mailed automatically because the payroll admin needs to confirm that all of the pay run details are correct. Manual interaction is required in order to avoid errors being sent out automatically. Please email us at sales@canpay.com if you wish to discuss further details!

Replied October 2018

Hi Lorena, Thank you for your review and for your continued support of the eNETEmployer program. I'm glad you were able to learn the program eventually. To aid in the learning process for upcoming features, have a look at our online tutorials and video links. To do so, simply press the key from any program screen to view contextual help for the screen. Then use the Tutorials link to view step-by-step lessons for most program setup features. The videos on our YouTube channel will also assist. In addition to our Payroll module, we've recently launched a new employee recruitment/Applicant Tracking feature and hope to have our HR component ready for use in the near future. Please email us at sales@canpay.com if you wish to discuss further details!

Replied November 2018

Hello Glenn, Thanks for your review. I see the program is working well for you and that you have shared some good things. For the employee setup issue, let's see if we can assist: 1) Instead of having to navigate through each of the first 6 screens under the employee menu, you can use the Customize View feature (in the Setup Employee screen) to show ALL of the columns. This customized view will show you all of the available columns that need editing in one easy screen. Here is a link to the video tutorial for the customize view feature: https://youtu.be/dp3oB6VSh_M 2) You can also use employee templates to speed up the process when adding a new employee. Here is a video on employee templates: https://youtu.be/11XGaz2tFH4 Please email us at sales@canpay.com if you wish to discuss further details!

Replied October 2018

Hello Gail, Thanks for your review and for your candor. I see you have shared a number of great things about the program! For the other items, let's see if we can assist: 1) For easy setup, many customers use the online tutorials and video links. Simply press the key from any program screen to view contextual help for the screen. Then use the Tutorials link to view step-by-step lessons for most program setup features. The videos on our YouTube channel will also assist. 2) To delete an employee that has no data (assuming they have not yet been calculated), use the Employer tab's setup Employee screen. This screen shows the "employee pool" and provides a list of every person in the system. 3) To simplify each screen (make them less wide), use the Customize View button to hide columns that you don't use. Then the table will only show the fields and cells you need. Please email us at sales@canpay.com if you wish to discuss further details!

Replied October 2018

Hi Shawna, Thank you for your review and for your continued support of the eNETEmployer program. I'm glad to hear that your payroll representative is able to provide the service and support that you need. For your reporting issue, could you share a few details about what you are looking to accomplish? eNETEmployer provides highly customizable reporting both from the Reports screen and via export from any other screen in the program. If you can share some details, we can show you how to gather the data you need. Please email us at sales@canpay.com if you wish to discuss further details!

Replied November 2018

Hi John, Thank you for your review and for your continued support of the eNETEmployer program. I'm glad you were able to learn the program eventually. To aid in the learning process for upcoming features, have a look at our online tutorials and video links. To do so, simply press the key from any program screen to view contextual help for the screen. Then use the Tutorials link to view step-by-step lessons for most program setup features. The videos on our YouTube channel will also assist. In addition to our Payroll module, we've recently launched a new employee recruitment/Applicant Tracking feature and hope to have our HR component ready for use in the near future. Please email us at sales@canpay.com if you wish to discuss further details!

Replied November 2018

Hi William, Thank you for your review and for your continued support of the eNETEmployer program. In addition to our Payroll module, we've recently launched a new employee recruitment/Applicant Tracking feature and hope to have our HR component ready for use in the near future. Please email us at sales@canpay.com if you wish to discuss further details!

Replied November 2018

Hi Curtis, Thank you for your review and your candor. Our apologies for the issues that you mention. Let's see if we can address each one for you: 1) The spreadsheet interface is by design. It allows you to customize your view exactly as needed. If you use the Customize View button, you can hide as many columns as needed so that the table will only show the fields and cells you need. 2) Like all internet-based applications, the speed is partially dependant on your internet line. If you are running a high-speed connection, you should see smooth program operation. Can you tell if the slowdown is more apparent at a certain time of day? We employ a dedicated high-speed fibre optic line and are currently meeting and exceeding the required bandwidth for the program. 3) We have numerous online and video tutorials to assist with learning the program. Have you visited our Youtube channel? Please email us at sales@canpay.com if you wish to discuss further details!

Replied October 2018

Hello Kaitlyn, Thanks for your review and for your candor. I see the program is working well for you and that you have shared some good things. For the other issues, let's see if we can assist: 1) Each row in the Reports screen can be customized and saved for future use. An easy way to see if a report is relevant to your payroll, is to simply add it to the table and then run the report to review it's data. If you see that it is not relevant, simply remove the report row from the screen and you need never see it again. 2) Like all internet-based applications, the speed is partially dependant on your internet line. If you are running a high-speed connection, you should see smooth program operation. Can you tell if the slowdown is more apparent at a certain time of day? We employ a dedicated high-speed fibre optic line and are currently meeting and exceeding the required bandwidth for the program. Please email us at sales@canpay.com if you wish to discuss further details!

Replied October 2018

Hi Tanis, Thanks for your review and for your candor. I'm glad that the program is working well for you. For the other items, let's see if we can assist: 1) Like all internet-based applications, the speed is partially dependant on your internet line. If you are running a high-speed connection, you should see smooth program operation. Can you tell if the slowdown is more apparent at a certain time of day? We employ a dedicated high-speed fibre optic line and are currently meeting and exceeding the required bandwidth for the program. 2) When adding an employee, is it possible that you have the "Edit All" option activated for the screen? If the current table has many rows and columns visible, the Edit All command will use an increased amount of your system resources. Edit All is best used when you have a limited number of rows. Please email us at sales@canpay.com if you wish to discuss further details!

Replied October 2018

Hi Lana, Thanks for your review. I see the program is working well for you and that you have shared some good things. For the mobile issue, have you tried adjusting the text size using the Text View Icons that are located above each table (specifically, the icon that shows a capital letter "A" with a + sign beside it)? These icons are used to control the size and attributes of text in the data tables. For example, if you are working with a smaller phone or laptop screen, you can use these features to increase the size of your table text. Another good way to use the program on a mobile phone is to ensure that you tilt the hone sideways (landscape mode) - this will make all of the text and controls even larger. Please email us at sales@canpay.com if you wish to discuss further details!

Replied October 2018