--- title: "Engagely Software Reviews, Demo & Pricing - 2026" description: "Review of Engagely Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/engagely-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / Engagely Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Engagely Review Custom quote 1 plan Wondering if Engagely is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Engagely 4.2 [(5)](https://www.softwareadvice.com/live-chat/engagely-profile/#reviews) Pricing Pricing available upon request ### About Engagely engagely.ai is a brand in cognitive decision making by the Economic Times. A no-code platform offers a customizable, secure, and cost-effective solution that’s driven by ideas and not technical expertise. The no-code platform allows to build bots and construct complex workflows without writing a single line of code that too within a week's time. The powerful Omnichannel conversational AI platform helps businesses connect & engage with their customers across 35+ popular enterprise channels like Chat, Voice, Email, & WhatsApp to drive superior customer engagement and create personalized, exceptional and intelligent experiences across 120 global languages. Engagely's multilingual chatbot can provide customer support and troubleshoot problems for business users in a language they are comfortable with. The transformative customer engagement platform has a client spread over 10 + countries which includes India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE, and US. Engagely's conversational AI helps businesses segregate leads from contacts by identifying and qualifying their intent using conversations and assigning them to the sales tea... m instantly with its CRM integration to increase conversion rate. Also the powerful ML-powered recommendation engine lets upsell and cross-sell to the customers and improve the revenue drastically. Engagely can work round the clock without human intervention for simple as well as complex queries and save contact center costs by implementing AI-enabled Voice and Chat bots. Engagely acts as the first runner that filters the FAQs and passes the baton to the human agent if and when required. The robust AI-assisted platform helps transform customer engagement and experience with rich media messages, customized greetings, video, maps and other forms of multimedia messages & respond to the customers in seconds, with high accuracy. Engagely allows businesses streamline business operations, intensify engagement, increase conversions, deliver delightful customer support and drive top-line business growth while reducing business costs. Designed for growing companies as well as for the well-established brands, Engagely is an all in one AI solution for your business process automation needs. Do you work for Engagely? [Manage this product listing](https://www.g2.com/products/engagely/claim_requests/new?auto=true) Wondering if Engagely is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## Engagely User Interface ## Popular Engagely Alternatives Main Product Engagely 4.2 [(5)](https://www.softwareadvice.com/live-chat/engagely-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 4.25Value for money - 4.50Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(268)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.12Value for money - 4.04Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Text](https://www.softwareadvice.com/product/530456-Text/) 4.7 [(32)](https://www.softwareadvice.com/product/530456-Text/#reviews) Ratings Breakdown - 4.75Ease of use - 4.39Value for money - 4.72Customer support - 4.59Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [yellow.ai](https://www.softwareadvice.com/hr/yellowmessenger-profile/) 4.5 [(37)](https://www.softwareadvice.com/hr/yellowmessenger-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.29Value for money - 4.44Customer support - 4.19Functionality Pricing Available upon request Get Price Alternative Product [Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/) 4.7 [(80)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.43Value for money - 4.68Customer support - 4.59Functionality Pricing Starting at $89.00 per month Get Price ## Engagely Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Engagely Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of Engagely Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Escalation Analytics API Autoresponders Chatbot Chat/Messaging Code-free Development Communication Management Contact Management Contextual Guidance CRM Customer Database Customer Experience Management Customer History Customer Service Analytics Customer Support Customizable Branding Dashboard Data Import/Export Drag & Drop Email Management Engagement Tracking Feedback Management Generative AI Integrations Intent Recognition Knowledge Base Live Chat Multi-Channel Communication Multi-Language Natural Language Processing Pre-Configured Bot Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Social Media Integration Surveys & Feedback Third-Party Integrations ## Engagely Integrations Twitter/X Integration rated undefined from -1 review Alexa Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Messenger Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review See all 7 integrations ## Engagely User Reviews ## Engagely customer ratings - Overall rating: 4.2/5 - Total reviews: 5 ### Rating distribution - 5 stars: 2 reviews (40%) - 4 stars: 2 reviews (40%) - 3 stars: 1 reviews (20%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.3/5 - Customer support: 4.5/5 - Functionality: 4.2/5 --- Have you used Engagely and would like to share your experience with others? ### Effective Customer Engagement and Support - Overall rating: 5/5 - Reviewer: Gurmohan D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, very satisfied with the product, the team working with us and the relationship management. While our engagement is fairly new, Verticys looks forward to building a long and mutually profitable partnership #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) The platform has extensive and fairly comprehensive features for customer engagement and support in relation to the needs of our company 2) The platform is flexible and multi-channel which allows ease of integration with our software 3) The team working on deployment has been the big differentiator and also the reason for us to choose Engagely over other options available. They have been flexible, extremely customer centric and have gone that extra bit to help us configure and deploy #### Cons 1) The user training can be improved as a lot of it is still self learn. Even though we had a couple of demo sessions it still requires time to understand. 2) A ready reckoner/ e-manual may be helpful for future reference as the apprehension is that as one or two associates learn to configure and use, if we have to hand over to a new person, it will require significant time and effort to train again, --- ### Engagely’s Chatbot is a quantum leap, uncomplicating the chatbot implementation into a DIY Project. - Overall rating: 4/5 - Reviewer: Satakshi Anchal C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The DIY platform to enhance, develop and train the bot in new journeys. #### Cons No sandbox or test environment to test the journey implementation and functionality. --- ### Whatsapp bot - Overall rating: 3/5 - Reviewer: tasnim j. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered We have engaged with Engagely to provide service to our clients in doing hassle free income tax return filing. Engagely help us designed bot for data and document collection of our clients which was directly saved in our CRM. Through the use of Bot we were able to service our clients even after office hours as it requires minimum human intervention. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The ease to provide 24*7 service without human intervention. Its a automatic source of data and document collection for us. #### Cons constraint in terms of path designed as it works on pre defined path. Also there were bugs with hanged the bots many a times. --- ### Engagely is the best solution - Overall rating: 5/5 - Reviewer: Ghanshyam D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered All Good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We SS Mobile maharashtra's No.1 Mobile retail stores. We are using engagely bot for new customer acquisition. Easy to Use and service is very good. #### Cons All features are good very easy to use. dashboard is very easy to understand even new person can set and activate bot easily. --- ### An omnichannel Customer Engagement Solution for Businesses - Overall rating: 4/5 - Reviewer: Anushua R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros An apt business solution which is: Easy to Use Easy to Customize Diverse #### Cons The software in itself is good but the response time of the team handling the clients' accounts can be improved. --- Showing 1 - 5 of 5 Reviews ## Other Top Recommended AI Agents for Customer Support Software [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3475) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2216) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1789) Recently recommended **0** times [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) **4.5** (849) Recently recommended **0** times Stuck Between Options? 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