# Engagely Software Reviews, Demo & Pricing - 2026 > Review of Engagely Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hr/engagely-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Engagely Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Engagely 2026: Benefits, Features & Pricing Wondering if Engagely is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Engagely 4.2 [(5)](https://www.softwareadvice.com/live-chat/engagely-profile/#reviews) Pricing Pricing available upon request ### About Engagely engagely.ai is a brand in cognitive decision making by the Economic Times. A no-code platform offers a customizable, secure, and cost-effective solution that’s driven by ideas and not technical expertise. The no-code platform allows to build bots and construct complex workflows without writing a single line of code that too within a week's time. The powerful Omnichannel conversational AI platform helps businesses connect & engage with their customers across 35+ popular enterprise channels like Chat, Voice, Email, & WhatsApp to drive superior customer engagement and create personalized, exceptional and intelligent experiences across 120 global languages. Engagely's multilingual chatbot can provide customer support and troubleshoot problems for business users in a language they are comfortable with. The transformative customer engagement platform has a client spread over 10 + countries which includes India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE, and US. Engagely's conversational AI helps businesses segregate leads from contacts by identifying and qualifying their intent using conversations and assigning them to the sales tea... m instantly with its CRM integration to increase conversion rate. Also the powerful ML-powered recommendation engine lets upsell and cross-sell to the customers and improve the revenue drastically. Engagely can work round the clock without human intervention for simple as well as complex queries and save contact center costs by implementing AI-enabled Voice and Chat bots. Engagely acts as the first runner that filters the FAQs and passes the baton to the human agent if and when required. The robust AI-assisted platform helps transform customer engagement and experience with rich media messages, customized greetings, video, maps and other forms of multimedia messages & respond to the customers in seconds, with high accuracy. Engagely allows businesses streamline business operations, intensify engagement, increase conversions, deliver delightful customer support and drive top-line business growth while reducing business costs. Designed for growing companies as well as for the well-established brands, Engagely is an all in one AI solution for your business process automation needs. Wondering if Engagely is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Engagely User Interface ## Popular Engagely Alternatives Main Product Engagely 4.2 [(5)](https://www.softwareadvice.com/live-chat/engagely-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 4.25Value for money - 4.50Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24125)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Kenyt AI Agents](https://www.softwareadvice.com/crm/kenyt-ai-profile/) 4.5 [(67)](https://www.softwareadvice.com/crm/kenyt-ai-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.40Value for money - 4.44Customer support - 4.37Functionality Pricing Starting at $29.99 per month Get Price Alternative Product [yellow.ai](https://www.softwareadvice.com/hr/yellowmessenger-profile/) 4.5 [(37)](https://www.softwareadvice.com/hr/yellowmessenger-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.29Value for money - 4.44Customer support - 4.19Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Engagely Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Engagely Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Engagely Activity Dashboard Activity Tracking AI/Machine Learning API Autoresponders Chatbot Chat/Messaging Chat Transcript Code-free Development Communication Management Contact Management Contextual Guidance Customer Database Customer Experience Management Customer History Customer Service Analytics Customizable Branding Dashboard Drag & Drop Email Management Engagement Tracking Feedback Management Generative AI Intent Recognition Live Chat Multi-Channel Communication Multi-Language Natural Language Processing Pre-Configured Bot Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Sentiment Analysis Social Media Integration Speech Recognition Speech Synthesis Third-Party Integrations ## Engagely Integrations Twitter/X Integration rated undefined from -1 review Alexa Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Messenger Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review See all 7 integrations ## Engagely User Reviews Overall Rating 4.2 Ratings Breakdown 5 40% 4 40% 3 20% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.3 Customer support 4.5 Functionality 4.2 Have you used Engagely and would like to share your experience with others? Gurmohan D. Verified reviewer Financial Services 2-10 employees Used daily for less than 6 months Review source Reviewed February 2022 Effective Customer Engagement and Support 5 Overall, very satisfied with the product, the team working with us and the relationship management. While our engagement is fairly new, Verticys looks forward to building a long and mutually profitable partnership Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1) The platform has extensive and fairly comprehensive features for customer engagement and support in relation to the needs of our company 2) The platform is flexible and multi-channel which allows ease of integration with our software 3) The team working on deployment has been the big differentiator and also the reason for us to choose Engagely over other options available. They have been flexible, extremely customer centric and have gone that extra bit to help us configure and deploy Cons: 1) The user training can be improved as a lot of it is still self learn. Even though we had a couple of demo sessions it still requires time to understand. 2) A ready reckoner/ e-manual may be helpful for future reference as the apprehension is that as one or two associates learn to configure and use, if we have to hand over to a new person, it will require significant time and effort to train again, Read More Satakshi Anchal C. Verified reviewer Financial Services 201-500 employees Used daily for less than 6 months Review source Reviewed November 2021 Engagely’s Chatbot is a quantum leap, uncomplicating the chatbot implementation into a DIY Project. 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The DIY platform to enhance, develop and train the bot in new journeys. Cons: No sandbox or test environment to test the journey implementation and functionality. Read More tj tasnim j. Verified reviewer Accounting 11-50 employees Used daily for less than 12 months Review source Reviewed January 2022 Whatsapp bot 3 We have engaged with Engagely to provide service to our clients in doing hassle free income tax return filing. Engagely help us designed bot for data and document collection of our clients which was directly saved in our CRM. Through the use of Bot we were able to service our clients even after office hours as it requires minimum human intervention. Ratings Breakdown 3 Ease of use 2 Value for money 3 Customer support 3 Functionality Pros: The ease to provide 24\*7 service without human intervention. Its a automatic source of data and document collection for us. Cons: constraint in terms of path designed as it works on pre defined path. Also there were bugs with hanged the bots many a times. Read More GD Ghanshyam D. Verified reviewer Telecommunications 501-1000 employees Used daily for less than 12 months Review source Reviewed February 2022 Engagely is the best solution 5 All Good. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We SS Mobile maharashtra's No.1 Mobile retail stores. We are using engagely bot for new customer acquisition. Easy to Use and service is very good. Cons: All features are good very easy to use. dashboard is very easy to understand even new person can set and activate bot easily. Read More Anushua R. Verified reviewer Consumer Services 11-50 employees Used weekly for less than 12 months Review source Reviewed February 2022 An omnichannel Customer Engagement Solution for Businesses 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: An apt business solution which is: Easy to Use Easy to Customize Diverse Cons: The software in itself is good but the response time of the team handling the clients' accounts can be improved. Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended Customer Service Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **102** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **102** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **22** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times Stuck Between Options? Our experts can help you compare Engagely with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice