What is ePro Scheduler Plus?

ePro Scheduler Plus is an employee scheduling solution that helps EMS operators, fire departments, emergency dispatchers and other sectors, streamline operations related to time tracking, online scheduling, certification management and more. The shift scheduling window allows employees to submit weekly and monthly availability, trade shifts and track open shifts on a centralized platform.

ePro Scheduler Plus comes with online time clocks, which allow staff members to use a fingerprint scanner to submit clock in and out timings. Supervisors can report employee tardiness and unauthorized absences, send warnings and take disciplinary actions. Additionally, managers and leaders can generate payroll reports and import the files to external applications for payroll...


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Supported Operating System(s):

Web browser (OS agnostic)

14 Reviews of ePro Scheduler Plus

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

July 2016

David from Care Ambulance

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

ePro Scheduler is the next step in managing a large workforce

I found ePro Scheduler in 2008 when our workforce doubled over the course of a few months. It became very difficult to manage 350+ field employees (EMT's, Medics, Nurses, and RT's) schedules without some type of computer aided software. I evaluated many different options to make the process easier and more efficient, without breaking the bank. ePro was the best solution for our needs; we have grown to over one thousand employees, and we now use ePro for every department within the organization. We use almost every feature of the program, from payroll to incident reporting. It would be hard to imagine how the company would handle the 3,000+ reports employees and managers do each year without the help of this program. I have since evaluated other scheduling companies and programs to ensure we are using the best program for our needs and I keep coming back to ePro; they set the standard that other companies try to emulate.

Pros

The ease of use and the ability to generate and manage a large worforce. The ability to manage thousands of incident reports over the course of a year. It is easy to manage payroll, overtime, and communicate with the workforce without hiring additional staff.

Cons

Employees are not able to communicate with each other except through a public bulletin board

Response from eCore Software

Replied July 2016

Thank you for the review! We appreciate your business!

July 2016

Craig from Life EMS Ambulance

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

ePro leading the way

After recently reviewing and comparing several scheduling and timecard software programs, eCore Software continues to lead the way with ease of use and functionality. From the initial schedule building to the final timecard closeout, ePro Scheduler is hands down the best in the industry.

Pros

There are too many positives to list here. However, a few that stand out are the Scheduling Wizard, which allows a multi functional, multi change mass edit to an individual associate's schedule or a full company's schedule with the click of a couple buttons; and the discrepancy (employee punch edit check) and timecard review, with their sleek and simplified easy view screen and functionality.

Cons

With the software being built for many users (companies), there are times when suggested changes cannot be implemented without affecting all users. However, in our 9 years working with the software, we have been able to find easy internal ways to work around any issues to make it match our policies and procedures.

Response from eCore Software

Replied July 2016

Thanks, Craig! We appreciate your business!

January 2019

John from Pridestar EMS

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2019

Epro Review

The program has been adequate for our needs. but I would like to see better response to issues and better reporting

Pros

Tracking of employee certifications works well and messaging is helpful

Cons

Need more customizable reports and better and quicker response to questions. I would like to see a help tab where questions can be asked and answered in real time

July 2018

Jamie from Ridge Ambulance

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

July 2018

The basic scheduling system and employee management is user friendly.

Pros

The basic scheduling and employee management is very user friendly and easy to teach new users. I do like the chat feature, that has always been very helpful to me as well.

Cons

I wish they would have more training's since there is so much more of the system that we do not use. even if it was a webinar or pre-taped that we could watch on different topics. I would also like to see some changes in the discrepancies with back to back shifts and the system to pick up "late punch ins" when someone works a back to back shift. I would also like to see when and emp uploads a new cert, that it doesn't wipe out the current cert that in place. (unless we are doing something wrong). I would like see a "hover" option that we can see certs that are uploaded to see the dates before we approve them also. There are also some features of the payroll close out that I think could be tweeked.

Response from eCore Software

Replied July 2018

Thank you Jamie! We truly appreciate your business. As far as your concerns go, I would like to set up a quick call with you next week to schedule some additional training sessions to ensure ePro Scheduler is providing Ridge Ambulance with the most efficient process possible!

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2019

Well...

Due to the cons of Epro for our company, we did try to source other scheduling systems and they all had just as many quirks and drawbacks. There is a flow to Epro to some degree that was better than our options. Not a horrible program but could be a lot better overall.

Pros

If you have built your company around Epro's limitations, Epro is amazing. If you try to do something different, Epro becomes less amazing quickly.

Cons

There are several areas where the software could be improved and they still aren't. I find that Epro likes to make more tiny Tweaks like font color or icon change rather than fix real problems, such as how it handles double shifts (or can't handle double shifts), how there isn't any easy add for meal penalties which was a law in CA until recently, and how there is a known issue with calculating shift breaks on the pick up shifts and they have no plans to correct it. All of these things we can work around but shouldn't have to since they have raised their prices and my company can't use half of their features.