eSkill vs isolved
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
3.9 / 5
Value for Money
4.4 / 5
3.9 / 5
Customer Support
4.7 / 5
3.7 / 5
Functionality
4.4 / 5
3.9 / 5
Last Review Written
August 10, 2024
September 10, 2024
Pros/Cons
Pros
- Our account representative is extremely responsive and answers questions promptly. The confidence on eSkill support is solid and as we move forward more that is a great peace of mind.
- The integration was very easy and the representatives at eSkill were most effective on educating us on the best use of the system for our needs.
- I enjoy the ease of scheduling and purchasing the skill evaluators. Also, my service representative has always been very helpful in picking the test that will fit best.
Cons
- The actual questions were quite poor. The first time we used it, it we had misunderstood something so our candidate had 2 minutes for the entire test instead of each question.
- Also, when trying to change the order of the questions within a test, the inability to move blocks of questions, instead having to move one question at a time.
- I did have some issues at the beginning with cookies and it was frustrating because it would not allow me to view tests we had created.
Pros
- They are responsive and helpful EVERY time we need assistance or have a "dumb" question. Love the relationship we have with the team and technology is great.
- I like the ease of use from the HR perspective and the ability to see exactly what the employee sees within the system when trying to help them.
- Honestly, the thing that makes isolved worth it is their customer service. They are quick to respond to issues that come up and are always happy to help.
Cons
- I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.
- Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company.
- Months with various tax issues and no follow up costing us fines with a neighboring state. We have wasted so much time just trying to get people to call or email us back.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
149 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
