--- title: "Factorial Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Factorial. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Factorial is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/factorial-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Factorial](https://www.softwareadvice.com/hr/factorial-profile/) / Factorial Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/factorial-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/factorial-profile/alternatives/) # Factorial User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 320 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 177 reviews (55%) - 4 stars: 108 reviews (34%) - 3 stars: 16 reviews (5%) - 2 stars: 4 reviews (1%) - 1 star: 15 reviews (5%) ### Most mentioned pros - Our team loved that there were a lot of customizations as far as separating different types of time off as well as being able to clock in and out directly from the phone. - Overall, happy and satisfied for the purposes that this is being used in my context which is for the human resources application for time and attendance control, absence control and documentation channel. - The interface is clean and intuitive, and the platform offers a good range of HR features for small to mid-sized companies. ### Most mentioned cons - The support is very disjointed, platform has many bugs and issues which support cannot help you with and your named account managers do not communicate or are seemingly there to manage and help. - Some reports and approval workflows cannot be fully adapted to very specific needs. - Factorial has customer support that is not responsive enough. ## Factorial customer reviews Showing reviews 1-25 of 320 (page 1). ### Factorial review for new employees - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I am loving it so far. I started using it three years ago and it is one of my favourites to setup for company employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros It is a very beginner friendly software for juniors to check in and out their working hours and other management tools. #### Cons Needs more software or plugin integrations, it can be a little too simple sometimes and requires more personalization. #### Reasons for switching to Factorial Holded is more complicated and has some different functionalities to what I needed. --- ### A holistic solution that makes HR work significantly more efficient. - Overall rating: 5/5 - Reviewer: Gert V. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Factorial gives us transparency and overview of recruiting processes at all times and allows us to seamlessly track employee development with interviews, feedback and all necessary data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Factorial is very clear and structured. Especially for those in charge of the team. It significantly reduces operational effort, offers an efficient recruiting process, simple absence/attendance management and a clear employee overview. The recruiting process, in particular, is very well-designed. Factorial ensures optimal collaboration between the recruiting department and the teams. #### Cons I have absolutely nothing to complain about with Factorial. It is a perfect 360° solution and a central solution for all people processes. #### Reasons for switching to Factorial The UI is not the best in Personio in my opinion, especially the speed of the site was not good which was further exacerbated by many unnecessary clicks. --- ### Efficient HR self-service for engineering teams using Factorial - Overall rating: 4/5 - Reviewer: Estrella A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Factorial makes handling administrative requests effortless. It cuts down paper clutter, streamlines annual reviews, and lets me return to core coding quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Requesting PTO and checking remaining holiday balances takes seconds. Securely accessing payslips and signing documents digitally keeps administrative overhead minimal. #### Cons Occasional UI bugs pop up during self-assessments, and permissions feel restrictive when trying to view detailed squad setups. --- ### Everything goes as long as it increases MRR - Overall rating: 1/5 - Reviewer: Francisco V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I’ve used Factorial at two different stages in two different companies. I’m talking about 2019 and even earlier, and now again in my new company. I was the driving force behind its implementation in both cases. So I think I know a thing or two about Factorial. In this latest stage, I was comparing them with other providers and everyone told me: it’s not what it costs now, it’s what they’ll make you pay later. And I get that. They apply aggressive discounts at the beginning and if they release new modules or features, if you want them, you pay the base price + extra. That’s part of the usual game. But what I had never seen until now—and what has deeply outraged me—is that they take one of the CORE modules, decisive in choosing the tool (such as payroll), and tell you that in 3 months they’re going to deprecate it. But not to worry, because they’ll launch a new payroll module outside the CORE, supposedly much better. And yet they don’t reduce the price of the CORE product, and the new pricing is an additional €2.5 per employee for this new payroll module. A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it comes to the values it conveys. EVERYTHING goes as long as it increases the MRR of your already captive accounts, knowing that since implementation takes time, it’s not easy for clients to just leave, so you squeeze them. I need to think it over calmly and weigh the pros and cons after cooling down. I don’t know what final decision I’ll make, but what will definitely not go away is the pitiful image they’re giving, and how in the future I will think long and hard before considering them again—or recommending them to others in the industry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I always thought it was a fantastic all in one HR platform. It´s easy to use even if they have many tools, modules, etc. #### Cons EVERYTHING goes as long as it increases the MRR of your already captive accounts, knowing that since implementation takes time, it’s not easy for clients to just leave, so you squeeze them, increasing prices and deprecating modules from their CORE solution. #### Reasons for choosing Factorial Modules vs Price offering was apparently the best option at that moment #### Reasons for switching to Factorial I had try them in the past and I used to love how it worked --- ### Great HRIS - Overall rating: 5/5 - Reviewer: Beatrice K. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience was easy and great for daily use. The format was modern and easy to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great HRIS system to track items such as time off, overtime, documents, requests, and tasks to complete. #### Cons Sometimes the site would not sync well with other time tracking tools like Float, so real-time accuracy for overtime hours was hard to deduce. --- ### Very comprehensive tool, intuitive use, expandable. - Overall rating: 5/5 - Reviewer: Mateja P. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Factorial saves an incredible amount of time. Instead of time-consuming communication with HR, management or employees, you can view or complete many tasks asynchronously yourself. Every quarter, we can recognize colleagues across the company for their outstanding work. A useful feature in the HR tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Factorial offers extensive features and seems very complex as a tool. The customizable dashboard allows you to set individual preferences, making it easier to use. Shortcuts allow you to quickly get to the desired location. The interface is attractively designed, bright and friendly. #### Cons The software could be a bit more flexible. During the employee review, when you update your goals, you have to wait for your supervisor. You can't edit anymore. Sometimes the application isn't self-explanatory. #### Reasons for switching to Factorial Adventuring new solutions lead me to this incredible software which is way better than all of them. --- ### Works pretty good - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I don’t have any complaints about Factorial. My experience has been pretty good and I really appreciate it since I use it daily. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s a very practical tool for daily use. It took only one click to register your shift. You can request and track all your days off easily. It’s really intuitive and easy to use. #### Cons It works pretty well. It’s very rare for the website to be down and if that happens, it usually doesn’t last long. #### Reasons for switching to Factorial They did not provide a reason for the change --- ### So far, a poor overall experience - Overall rating: 2/5 - Reviewer: Marc S. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered The support is very disjointed, platform has many bugs and issues which support cannot help you with and your named account managers do not communicate or are seemingly there to manage and help. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Onboarding was excellent and thorough. We were made to feel valued and our issues and questions were dealt with promptly. #### Cons The support and account management post onboarding is very poor. There is a real lack of ease in getting your issues raised and updated on, you need to login to Jira yourself to raise an issue...even though you are using live chat to talk to agents. #### Reasons for switching to Factorial More features were needed to manage our team --- ### Great for Small Business Operation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall Factorial is an amazing tool and has made my business operation super easy and efficient.... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the features, It offers great team collaboration and banking and managing my money is super easy #### Cons I did not like the start up cost , but it is a great value for money. I just think it could be a bit cheaper for startups --- ### My Review for Factorial - Overall rating: 4/5 - Reviewer: Céline J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Factorial is an excellent tool that's very easy to learn. Its price is also competitive. Its interface is also very clean and clear. #### Cons Factorial has customer support that is not responsive enough. Some reports and approval workflows cannot be fully adapted to very specific needs. --- ### Its Great, thats a Fact! - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! Would highly recommend. Overally it was worthwhile and essentially paid for itself with the money I saved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Super easy to navigate. It brought a ton of automation to my company and saved me a lot of money!!!! #### Cons Some of the features honestly just seemed a little unnecessary - things I easily could have just done myself. --- ### From spreadsheets to streamlined HR in one quarter - Overall rating: 5/5 - Reviewer: Maike E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We went from messy Excel files to a single source of truth for PTO and performance reviews. Employee self-service freed up ~6 hours of HR admin per week #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Factorial bundles recruitment, onboarding, time tracking, time-off and performance reviews into one intuitive dashboard, replacing five separate point solutions for us. The modern UI made adoption painless for non-tech colleagues; even our finance team figured out the timesheet module on day one. I love how quickly Factorial drops new releases #### Cons U.S. payroll still requires a third-party integration because Factorial focuses its native compliance on a handful of regions. --- ### Factorial is Fabulous! - Overall rating: 5/5 - Reviewer: Stephanie B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Factorial was extremely easy to use. It was appealing to the eye and helps increase productivity. The program was a breath of fresh air compared to others I’ve used. #### Cons I don’t have any negative comments About the factorial product. Everything has been just as described. --- ### Great HR tool! - Overall rating: 4/5 - Reviewer: Sunil B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, happy and satisfied for the purposes that this is being used in my context which is for the human resources application for time and attendance control, absence control and documentation channel. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User friendliness of the platform is a great! Easy to access and navigate and the constant update makes it worth a try! #### Cons Customer service could certainly be better as oftentimes it ranges from best to worst service provided! --- ### More time to focus on other tasks - Overall rating: 5/5 - Reviewer: Asami M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reduces paperwork and has a dedicated support experts and consultancy. There is data security and reliability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have experienced high time saving routine through automation. On top of being easy to use, Factorial has all HR tools required to build an intuitive HR process. Shift management is a desirable feature which helps us in scheduling effortlessly. Integration is impressive too. #### Cons None in my experience. All my expectations were well catered for and I look forward to more achievements. --- ### Very good compared to others - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros One of the functionality select the most is the time tracking. In Spain, it is mandatory by law to keep a daily track of attendance of all employees.With factorial, it is very easy to clock in and out with riyal times, and not some predefined timeslots. #### Cons I did not find it very easy to integrate factorial with other tools to control all the resources, like action plans, trainings, and so on. --- ### Very Easy to use and quite acurate - Overall rating: 5/5 - Reviewer: Christina M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was easy for even the most technologically challenged. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is so easy to use. Even when an employee forgets to clock in and out, it is one login and a quick fix. #### Cons Getting to some of the employee information is kind of like looking for an Easter egg. Once, located it is easy to go back to though. --- ### Excellent Software - Overall rating: 5/5 - Reviewer: Natan G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I'm super satisfied, Factorial cover everything we need for our HR processes and we can save a lot of time by not doing manual tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All in one HR software, covering everything we need to manage our HR process. Easy time clock and time tracking, PTO, evaluation performance, documents, and digital signature. #### Cons It's easy to use and intuitive. Had to contact support to integrate with other APIs, but they were really helpful. --- ### Marvellous analytical tool for reporting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: Used daily for free trial - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros 1. Excellent functionalities 2. Easy to read the dashboard pan 3. Effective reporting mechanism #### Cons 1. Just a bit expensive rest nothing else to be worried about --- ### Great HR and performance tracker - Overall rating: 5/5 - Reviewer: Kostyantyn D. - Verified reviewer: Yes - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like factorial for its employee management abilities including profile creation and payroll management. It easily tracks task done for perfomance related bonuses. #### Cons The dashboard can be made more user friendly in my considered opinion. --- ### Great HR software - Overall rating: 4/5 - Reviewer: Juan Manuel C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Very intuitive and usable software to record hours and record vacations for your work team. #### Cons The signing functionality is very manual. This section could be automated a little. --- ### FACTORIAL, the HR app - Overall rating: 5/5 - Reviewer: João B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very functional and it does multiple HR things pretty well #### Cons It requires that you have it installed on your phone. --- ### Good for a very small company - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a free software so I guess it does just enough for companies that can't afford a more robust solution. That said, I don't think there's anything better for free. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Being able to easily upload pay stubs, work and birthday anniversary notifications on the feed. Ability to set up different time-off types. #### Cons - impossible to integrate with other apps. - reports are very very limited, which makes the process of salary reviews or any other kind of review very difficult and impractical. - impossible to pull historical reports - impossible to customise reports - managers can't easily see their direct reports unless you set up teams - the process of terminating an employee and "re-hiring" them in the future is clunky (tenure adds up and vacation time accrues) --- ### An excellent application to monitor and record your work hours - Overall rating: 5/5 - Reviewer: Limuel M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Factorial's mobile application provides employees with the ability to manage their work hour through a user-friendly interface. With this app, It's easy to start and stop you clock when necessary, request time off or vacation, and review your previous clock-in records. #### Cons It would be incredibly beneficial to have the option to modify previously requested time off days. This feature would allow individual to correct any errors or make changes in advance of the reviewer's evaluation. --- ### Good HR software for small companies - Overall rating: 5/5 - Reviewer: Diego V. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The possibility to manage all aspects of our employee in the same place and according to Spanish law. #### Cons Factorial could offer more space to upload public documents for the whole company, and the most important to organize them in different folders, like Google drive. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/factorial-profile/reviews/?page=2) --- Factorial Reviews, Pros and Cons - 2026 Software Advice