---
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description: "Reviews of Factorial. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Factorial is a good fit for you!"
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---

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Factorial Reviews

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# Factorial User Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(176)

4

(106)

3

(16)

2

(4)

1

(14)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.2

Value for money

4.1

Functionality

4.2

* * *

### Pros

"Our team loved that there were a lot of customizations as far as separating different types of time off as well as being able to clock in and out directly from the phone. "

"Overall, happy and satisfied for the purposes that this is being used in my context which is for the human resources application for time and attendance control, absence control and documentation channel."

"The interface is clean and intuitive, and the platform offers a good range of HR features for small to mid-sized companies."

### Cons

"The support is very disjointed, platform has many bugs and issues which support cannot help you with and your named account managers do not communicate or are seemingly there to manage and help."

"Some reports and approval workflows cannot be fully adapted to very specific needs."

"It’s very rare for the website to be down and if that happens, it usually doesn’t last long."

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Factorial Reviews, Pros and Cons - 2026 Software Advice