--- title: "Fountain Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Fountain. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Fountain is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/fountain-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Applicant Tracking Software](https://www.softwareadvice.com/hr/applicant-tracking-software-comparison/) / [Fountain](https://www.softwareadvice.com/hr/fountain-profile/) / Fountain Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/fountain-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/fountain-profile/alternatives/) # Fountain User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 39 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 26 reviews (67%) - 4 stars: 11 reviews (28%) - 3 stars: 2 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The most impactful feature is the new feature where the driver's information's are presented, it's very accessible, no need to navigate other things, all the information's are already made available. ### Most mentioned cons - The implementation was difficult, we lost our Account Rep in the process. ## Fountain customer reviews Showing reviews 1-25 of 39 (page 1). ### Glamsquad and Fountain - Overall rating: 5/5 - Reviewer: Holly W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered We have used Fountain for 3+ years and have been thrilled with the improvements made over time. The Fountain team seems to truly value the feedback of their clients, and our CSR has been a great partner in ensuring we are taking full advantage of what Fountain can offer in order to meet our unique needs and business objectives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fountain made scaling and managing our applicant funnels possible. Various integrations with 3rd party systems such as document signing, BGC and LMS platforms have been invaluable to manage paperwork and monitor applicant progress through the onboarding process. #### Cons Limited tools/features that allow users to manage multiple funnels simultaneously, ie text/chat feature or opening view. I would also like to see posthire features improve to keep Fountain as an active tool beyond onboarding. --- ### Fountain helps display the hiring process - Overall rating: 4/5 - Reviewer: Bob G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I find it to be a useful hiring onboarding tool. Set up may take some additional support help, but overall daily use is simple. Incorporate/ upload your policies and procedures into Fountain to be signed for during orientation. Watch the tabs change colors when employees complete and move to the next stage in the process you have set up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Fountain is fairly easy to work with. It has several tabs which can be set and labeled in any order wished. Easy click visuals help as the hiring process advances for the candidates interview. #### Cons I noticed customer service has kind of moved to an email/ online communication preference. Phone calls to instant real people are always preferred. #### Vendor response Thank you for taking the time to share your experience and for being a Fountain customer for over two years. It’s great to hear that Fountain is helping your team run a clearer, more structured hiring process — from onboarding documentation to tracking candidate progress at every stage. Our goal is to make frontline hiring simple and easy to manage day to day, while helping you move new applicants through the process as quickly as possible. We also appreciate your candid feedback about customer support. Your preference for phone access to a live person is completely understandable. While we’ve expanded our digital support channels, feedback like yours helps us continue improving how we serve our customers. Thanks again for your thoughtful review and for your continued partnership. Replied February 2026 --- ### A room of betterment. - Overall rating: 3/5 - Reviewer: Krystel Mae D. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros I used to like this software before because of the simplicity of it. easy to use. #### Cons There are a lot of features that I least like about this software. Here are some of it; 1. Latency 2. There is no drop down arrow anymore to notify the use that there is a duplicate application/account. --- ### New of its kind, but far from perfect - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been able to scale our company using Fountain faster in 3 months than we had previously for a year. It is a very unique ATS that provides very large benefits for automated hiring. Quite easy to use on both the front and backends of the system. However, its two biggest flaws are in its inability to integrate with any other system (unless your company has an engineering / development team dedicated to HR) and the inability to universally roll out changes to all workflows. Overrall - it is very cutting edge and has provided incomprehensible value to our organization, but there are minor things that the developers should consider in a V.2 of this product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros leverages text messages to speed up the hiring process tremendously, cool branding features, great modern UI for both desktop and mobile users, plenty of features, original analytics page provides valuable data about the health of the funnels #### Cons no shortage of bugs and glitches, doesn't integrate with most major HRIS or softwares, inability to clone offer letters with Hellosign, can only clone existing workflows when opening a new requisition, rolling out universal changes is burdensome as they need to be changed by the opening. --- ### Constantly evolving to meet the needs of our fast-growing business. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've used Fountain for ~2.5 years and have seen notable changes in the product. There's a ton of customizability and an open API lets us build the perfect system for our processes without much engineering required. Support has been great - both in general response time and willingness to address feature requests. #### Cons Fountain's focus is on functionality and obviously less so in the UI. There's limited design customization which makes it hard to utilize certain features. It serves as a strong backend system, but the applicant portal doesn't exactly meet our needs. --- ### Great product with multiple uses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It can take a while to process applicants, it might be because there is less interaction since a lot of it is automated, but either way, it makes life a lot more simple. There are many more pros than cons. I'm recommending Fountain to a lot of business friends who can benefit from this. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the abililty to move applicants from stage to stage, and the automated text they receive when they are stuck on a stage for a longer period. I especially like the video answer feature. In a industry that represents upscale spa and wellness -presentation is important and helps weed out applicants who are less serious. #### Cons I believe pop up notifications for messages on Fountain would be useful - at least for laptop and desktop. Sometimes applicants are left on idle for too long when they message in, and I would like to be able to reach out to them sooner. --- ### One stop shop for onboarding! - Overall rating: 5/5 - Reviewer: Maria O. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered It's been a great journey working with fountain and the team over the last few years. Overall they have helped us grow our fleet from a few people to hundreds and from one market to four. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helps streamline processes, shorten on-boarding time for an employee, makes scaling in new markets easier and is constantly evolving to meet the new demands of our growing business. #### Cons Would love if the chat platform integrated with slack. --- ### Used Fountain for 2+ Years for my Business! - Overall rating: 5/5 - Reviewer: Amanda Josalene W. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Fountain has fantastic features that make the hiring & on-boarding processes easier to deal with and this came with a great price point as well. For the amount of resources that Fountain provides for you, it is 100% well worth the price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fountain is easy to learn and navigate, and has a QUICK interface which is always impressive and a major pro to any software that is used for business purposes. You have flexibility within Fountain with how you organize and handle applicants, e.g. the ability to organize applicants into different hiring stages and being able to create an easier, hassle-free on-boarding process for new and potential employees. I have been very satisfied with Fountain and will continue to use their software for all of my hiring needs. #### Cons I don't have any cons; Fountain has worked great for my business & I. --- ### Very Solid, Hard to Beat in Price or Power - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fountain has a fairly comparable feature set to rival ATS systems, but in my view, they've designed their product in a more intuitive and user-friendly way. ATS systems are rarely used and administrated by technologists, so it's of the utmost importance to make it simple and straightforward for those who don't have a technical background. I think Fountain noted the importance of this at the outset, and their product reflects this priority. I'm a fan, and I've heard no complaints from those who use it often. #### Cons I'm pretty satisfied, however, I can't think of any unique and distinctive features that only Fountain has. Mainly, they've taken the same set of predictable needs and accommodated them with the best user experience. --- ### Good value ATS - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fountain helps us manage our hiring pipelines effectively #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's pretty easy to build and replicate hiring workflows + pipelines, which is helpful for fast-growing businesses #### Cons Wish there was more customization and features with their email tools --- ### Fantastic for Contractor On-boarding - Overall rating: 5/5 - Reviewer: Skyler R. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The flexibility and customization of Fountain is fantastic. It has allowed the business team to take back control of the on-boarding experience where we had to rely on developers in the past. It allowed us to roll out custom recruiting flows for new markets in hours rather than weeks. The built in scheduler and message center are fantastic as well. #### Cons Reporting functionality has improved over time and there's definitely more room for improvement there. --- ### Great - Overall rating: 5/5 - Reviewer: fabien g. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, you don’t need much instruction #### Cons Could be a bit more invasive when transferring --- ### Perfect for background checking - Overall rating: 5/5 - Reviewer: Mikey T. - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Navigation around the site, the submitting of checks is simple and the response time is quick. #### Cons I found no faults when using fountain to complete background checks. --- ### Best Gig-Economy ATS Out there! - Overall rating: 5/5 - Reviewer: William S. - Verified reviewer: Yes - Industry: Package/ Freight Delivery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We utilize Fountain to recruit, onboard, and retain all of our PICKUP Good Guys across 69+ different markets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is very easy to use and Fountain is always looking to upgrade and improve their platform. Candidates tend to love it! #### Cons The customizability of the platform for design and branding is pretty limited. They could improve in this area. --- ### Fountain Review - Overall rating: 5/5 - Reviewer: Dave C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far so good. Just experiencing some latency sometimes but it doesn't matter that much. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use. Real time process. #### Cons I think it is better if we could just delete rejected applications. For example, duplicate applications. Also, about fraudulent applications, there should be a list of fraudulent applicants. So that when they submit another application, it will notify the system that the application is a suspected fraud so the agent will have an option to reject it. --- ### Fountain tool review - Overall rating: 4/5 - Reviewer: Jeane D. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fountain is beneficial since most of the things we checked and reviewed with regards to the business relies on this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful feature is the new feature where the driver's information's are presented, it's very accessible, no need to navigate other things, all the information's are already made available. #### Cons Fountain needs to improve when it comes to their integration, there is so much error going on and we need to reload the page every time since some things are not working. --- ### Super Easy OB Process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros On-boarding time is very fast and efficient. Super easy to manoeuvre around within the system. Filtering out individuals is so much easier as well. #### Cons If the internal chat system could somehow be integrated with our internal chat system. Would make it easier to flag issues with accounts quicker. --- ### Easy To Use ATS - Overall rating: 4/5 - Reviewer: Kaitlin B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fountain is easy to use/learn which makes implemetation fairly simple. I like the range of features available that allow you to customize the ATS to your needs. #### Cons There are bugs/glitches occasionally, which is annoying. --- ### Caters to you! - Overall rating: 5/5 - Reviewer: Cynthia H. - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The new and updated version of Fountain is wonderful. My company has been able to provide different services at the same time. The flexibility and communication has been great and they are able to provide the service and support in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about this software is that you are able to cater it to what your business needs. I know in my line of work things and processes are constantly changing, so having the flexibility and fast responses is great to make the necessary changes in a timely manner. #### Cons It's hard to pinpoint one thing as this is a great software. But there are rare times they have an outage and it is down for a tiny bit of time. But they are very transparent when that happens. --- ### Saving time! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like most the possibility to label each applicant, and manage him at the best for the future needs #### Cons I would like to manage on my own the possibility to add or modify sections --- ### Fountain essential - Overall rating: 5/5 - Reviewer: Marc Joseph B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It made a difference on our job. There are a lot of functions that are really a great help (messaging, organizing and etc) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros user-friendly and easy to navigate. The recent update is really good since we can customize it based on our preference. #### Cons If we are to update the information: for example the name of the applicant, it does not reflect on the history. It'll be better if this changes can be seen. --- ### Fountain user for 3+ years. - Overall rating: 5/5 - Reviewer: Lars S. - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered I've used Fountain within our company for processing ten thousands of applicants globally. The customer service has always been excellent and their ability to grow with the needs of their clients is worth mentioning. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability of this company to scale with the wishes of their clients. The features and flexibility you have in the product allow you to scale fast and optimise your flow for different sizes of volume and requirements. #### Cons A great + would be to not restrict applicants to follow the flow linearly but instead being able to switch between stages, even though the stages are not finished yet. --- ### Great product-some glitches - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a pretty good experience with Fountain. I think that it's a great platform and mediator between the candidate and interviewer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros - Fairly easy to use - Can link google calendar with the interviews - Can customize the automatic messages #### Cons - Some glitches would cancel interviews & reschedule --- ### Useful for application review - Overall rating: 4/5 - Reviewer: Maija P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I use fountain to review applications for various positions within our company. I like that we can customize application questions and document upload fields in order to efficiently gather all necessary information in one place. Also, the integrated texting feature makes it easy to communicate with applicants regarding application status, or to schedule interviews. Fountain also allows for the inclusion of video response questions, so I can get a sense of the applicant before arranging for further interviews. #### Cons My one major complaint is that documents uploaded in fountain do not always transfer successfully into our internal system. Fairly regularly, I find that documents imported from fountain become unreadable or unable to be opened, meaning I have to go back to fountain, download the document to my hard drive and manually import. --- ### Fountain has good integrations - Overall rating: 4/5 - Reviewer: Agustina A. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Fountain has good API integrations which allows for a better workflow creation. #### Cons The implementation was difficult, we lost our Account Rep in the process. It was a lot of self discovery versus the support we had expected. #### Reasons for switching to Fountain Google ATS tool went out of business. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/fountain-profile/reviews/?page=2) --- Fountain Reviews, Pros and Cons - 2026 Software Advice