Freshteam software


8 reviews(4.5/5)
8 reviews(4.5/5)

Freshteam is a cloud-based applicant tracking solution offered by Freshworks. The solution helps recruiters to source, screen, interview and hire candidates. Key features include a user dashboard, candidate engagement tools, collaboration tools, a searchable database, online feedback forms and more. Freshteam enables recruiters to generate offers using email templates. Users can also check the availability of interviewers, schedule candidate notifications and send reminders to panel members to prompt feedback. Additionally, Freshteam lets users manage workflow management, and also facilitates customization by allowing users to include custom questions in application forms. These custom questions can help users segment candidates during screening.

Freshteam allows users to sync candidate conversations with the applicant tracking solution. This provides a consolidated view of conversations that can be viewed by multiple users.

Services are offered on a monthly or yearly subscription basis. Support is available via phone, email and through a self-service online portal.

Supported Operating System(s):
Web browser (OS agnostic)

8 Reviews of Freshteam

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  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2018

    brought our company's HR team out of the stone age

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software helped me to impress the HR team and my bosses. Within minutes of demonstration of the proof of Concept I setup (also took minutes), we transitioned from our old pencil and paper HR tracking system to using Freshteam.

    Pros

    Our company used to do all hiring and HR work with pen and paper. This product has allowed us to intuitively automate most of that work away allowing for efficiencies for our small team that we never dreamed of. We are also very pleased with how integrated the solution is with our other Freshworks solutions. We are looking forward to growing our company with this tool

    Cons

    It doesn't integrate into our SSO the way we would like. For example, we think it would be nice to be able to have new employees transition directly into our systems with a specific role when hired. We have also had some trouble getting DKIM to work properly with the email forwarding, but we only need to ask the support team for help. They've been very quick on the draw in the past and we know we just need to identify issues to get them resolved.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Great resource!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Freshteam has allowed our company's applicant tracking to be more efficient and organized. The software has an excellent user interface and is very user friendly. The customer service team is excellent and helped the entire team learn how to use the software to its maximum potential.

    Cons

    There is nothing I dislike about Freshteam. Our entire department has begun using it and any time we have a concern, customer service is there to help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Great tool for making the hiring process sweet

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Free plan helps to manage 5 listings per months and can have 50 employees, which is great for the startup to go with
    - Resonable pricing model
    - Very nice design for the Ui and the functionality

    Cons

    - Integration of email with the freshteam is bit confusing and can be improved
    - They dont accept paypal for paying

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Richard from Local Deals Group Inc

    Number of employees: 2-10 employees

    March 2018

    14+ Years of Staffing & Recruiting & THIS is THE Easiest ATS I've Ever Used!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reduction in time to hire, reduction in cost per hire and improvement in quality of hire.

    Pros

    Freshteam is feature rich, but very nimble and intuitive. With a lot of ATS systems you have to go through multiple clicks to achieve something, but with Freshteam, they have made so much of how the site works, obvious that the time to get up to speed to use it and to know what you are doing is much faster than traditional ATS systems you have have used.

    Cons

    This is still an evolving product and my biggest gripe was integration with third party job sites not being available, but I noticed this week that they are on this and have rolled out integrations with the leading sites.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    I love the way it looks - reminds me of Asana - so easy interface to get to know

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love that I can showcase the employer brand through a custom career site; use application forms to collect all the info we need to make the right decision about applicants.

    Cons

    Absolutely nothing at all that I could find during my time using this software. Would highly recommend it to all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from The University of Scranton

    March 2018

    Easier to use with basic knowledge

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have utilized a few of these pieces of software to share and post positions. We have found this software user friendly. It does walk you through the process! No concerns!

    Cons

    I haven't experienced any issues or glitches as of yet. I did use the customer support and didn't have any issues getting my questions answered!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Adam from Staircase3

    March 2018

    Sharp customer service from the Freshteam guys

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple and easy-to-use ATS. Liked the fact that they were able to put together a ZipRecruiter integration fairly quick. Customer service was very prompt, and the upsells were fairly gentle. Overall, it was my first ATS experience, but I feel that pricing was fair and service was above and beyond what I would have expected. I'd put their service team on par with Freshbooks or Pipedrive - very fast, very attentive, and they smooth out the bumps in the road.

    Cons

    Some of the UI/UX was not super-intuitive, and it's a little challenging to make custom stages for pipeline.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alejandro from Alo Global Technologies

    Number of employees: 11-50 employees

    February 2018

    Do you want to have way more control about the hiring process in your company? this is what you need

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great tool for all your company hiring needs.

    Pros

    Everything you need to recruit new blood for your company, how to select, keep track of candidates data, docs and resume. you can schedule interviews, go back to the candidates pool for another candidate, send and track offers. all employees files. great tool

    Cons

    The only missing on this is a assessment tool to make tests. and the price is goof for medium large companies but high for very small business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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