brought our company's HR team out of the stone age

This software helped me to impress the HR team and my bosses. Within minutes of demonstration of the proof of Concept I setup (also took minutes), we transitioned from our old pencil and paper HR tracking system to using Freshteam.

Pros

Our company used to do all hiring and HR work with pen and paper. This product has allowed us to intuitively automate most of that work away allowing for efficiencies for our small team that we never dreamed of. We are also very pleased with how integrated the solution is with our other Freshworks solutions. We are looking forward to growing our company with this tool

Cons

It doesn't integrate into our SSO the way we would like. For example, we think it would be nice to be able to have new employees transition directly into our systems with a specific role when hired. We have also had some trouble getting DKIM to work properly with the email forwarding, but we only need to ask the support team for help. They've been very quick on the draw in the past and we know we just need to identify issues to get them resolved.

Easy onboarding, fast installation, very user friendly dashboards

Overall we are satisfied with Freshteam. It has everything that we need and then some.

Pros

Love the ease of use, setup, intuitive settings and user friendly dashboards. Very little explanation needed for this product. Freshteam covers pretty much everything our team needs to in terms of team management and on the recruiting end, we have been very pleasantly surprised by the ease of use and features. Freshworks as a whole is constantly coming up with new products and regularly updates and adds new features. They make sure their products are always improved.

Cons

Customer service can take a while to respond. I believe their customer support team is based overseas so it may have to do with the time zone change, but getting in touch with someone fast can be hit or miss.

Poor / Pathetic / Worst

Pros

I haven't found any Pros till now even after paying this much amount

Cons

(1) No Customer Support (2) Testers can't find their bugs (3) Developing team can't solve their bugs (4) Every time they want you to prove your problem and share your recorded screen with them (5) Emails of the candidate are not getting sync with there profile in freshteam, every time we need to check our mail for mail trail. (6) you cannot upload a resume or offer letter in word format every time you need to convert I into pdf then only you can upload. There are many more Cons but I guess this much will be enough to help you...

Inexpensive Applicant Tracking System

Pros

What I like most about the Freshteam software is the price point. I started my staffing firm at the beginning of 2020. Due to having a small budget and the effects of Covid-19, I needed an inexpensive software to use to grow my business. Once speaking with a representative I decided to signup to use the system.

Cons

After signing up, I noticed a main feature that was missing in the package I signed up for, which was the ability to create jobs in different cities or states. I am currently limited to where I can post jobs.

A lot of good features

The customer service is good. They really try to work and explain the system issues and come up with work arounds.

Pros

We really like the parsing of resumes, the pushing of the job to multiple job boards and the ease of coordinating live job postings right on our site. The features within each candidate profile is robust and quite adaptable in terms of recording comments, uploading other types of documents, customizing statuses. It makes managing through multiple candidates easily.

Cons

The ability to search keywords is not there. The program expects you to manually tag keywords to make them searchable or reportable in the future. That is very time consuming. They have a great feature that parses the keywords out, but those are not searchable (yet). Also importing resumes from a prior tracking system did not work well. We could not import our comments on each candidate profile from our old system.