--- title: "Centrical Software Reviews, Demo & Pricing - 2026" description: "Review of Centrical Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/gameffective-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Workforce Management Software](https://www.softwareadvice.com/call-center/workforce-management-optimization-comparison/) / Centrical Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Centrical Review From $0.01 1 plan Wondering if Centrical is right for your organization? Our Call Center Workforce Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Centrical 4.4 [(8)](https://www.softwareadvice.com/hr/gameffective-profile/#reviews) Pricing Pricing available upon request ### About Centrical Centrical believes the frontline employee experience has the power to transform your business. That’s why our mission is to connect every part of the employee experience and make every moment actionable in a way that inspires and guides the success and growth of every individual. What makes us different: • Engaged: Centrical keeps employees inspired to do great work, motivated to grow, and connected to their team and company by gamifying performance, driving continuous learning and recognizing and rewarding success. • Guided: Like a fitness tracker for work, Centrical brings out the best in every employee by providing clear goals, visibility into progress, and continuous personalized guidance and support to keep them performing at their best. • Personalized: Every part of our lives is personalized, and we have come to expect it. Centrical creates a personalized experience to meet the expectations of today’s employee. • Unified: We connect every part of the employee experience and make every moment actionable. Learning responds to performance, coaching responds to trends and employee feedback, and because of that, everything is better together. Founded in 2013, Centrical serves... a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. Our clients use Centrical to: • Improve frontline performance (e.g., increase sales, increase; productivity) • Increase employee engagement (e.g. reduce absenteeism; reduce attrition) • Enable employees to learn in the flow of work (e.g. reduce errors; increase knowledge retention) • Create engaging onboarding experiences (e.g. increase brand adoption; reduce early attrition) Do you work for Centrical? [Manage this product listing](https://www.g2.com/products/centrical/claim_requests/new?auto=true) Wondering if Centrical is right for your organization? Our Call Center Workforce Management Software selection experts can help you in 15 minutes or less. ## Centrical User Interface ## Popular Centrical Alternatives Main Product Centrical 4.4 [(8)](https://www.softwareadvice.com/hr/gameffective-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [Rallyware](https://www.softwareadvice.com/mlm/rallyware-profile/) 4.9 [(26)](https://www.softwareadvice.com/mlm/rallyware-profile/#reviews) Ratings Breakdown - 4.81Ease of use - 4.63Value for money - 4.96Customer support - 4.77Functionality Pricing Starting at $5000.00 per month Get Price Alternative Product [Centralpoint](https://www.softwareadvice.com/crm/centralpoint-profile/) 4.6 [(9)](https://www.softwareadvice.com/crm/centralpoint-profile/#reviews) Ratings Breakdown - 4.22Ease of use - 4.50Value for money - 4.71Customer support - 4.89Functionality Pricing Starting at $500.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Spinify](https://www.softwareadvice.com/bi/spinify-profile/) 4.5 [(199)](https://www.softwareadvice.com/bi/spinify-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.42Value for money - 4.57Customer support - 4.36Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [SalesScreen](https://www.softwareadvice.com/hr/salesscreen-profile/) 4.5 [(31)](https://www.softwareadvice.com/hr/salesscreen-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.73Value for money - 4.89Customer support - 4.35Functionality Pricing Starting at $20.00 per year Get Price ## Centrical Pricing and Plans Starting price: $0.01 Free Trial Free Version Basic $0.01 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Centrical Features - Popular features found in Call Center Workforce Management Employee Scheduling For Call Centers Intraday Management Labor Forecasting Performance Metrics - More features of Centrical Access Controls/Permissions Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Assessment Management Asynchronous Learning Badge Management Benchmarking Built-in Course Authoring Campaign Management Chat/Messaging Collaboration Tools Communication Management Content Delivery Content Library Content Management Contest Management CRM Customizable Branding Customizable Reports Customizable Templates Dashboard Creation Data Import/Export Employee Engagement Employee Onboarding Employee Recognition Employee Reward Programs Engagement Tracking Feedback Management For Sales Teams/Organizations For Training/Education Gamification Goal Management Goal Setting/Tracking Interactive Content Leaderboards Learning Management Learning Paths/Tracks Microlearning Mobile Access Negative Feedback Management Offboarding Onboarding Performance Management Personalization Progress Tracking Pulse Surveys Question Library Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recommendations Reporting/Analytics Reporting & Statistics Rewards Management Sales Onboarding & Training Search/Filter Self-paced Learning Single Sign On Surveys & Feedback Third-Party Integrations Training Management Visual Analytics ## Centrical Integrations Zendesk Suite Integration rated undefined from -1 review Confluence Integration rated undefined from -1 review Microsoft SharePoint Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Verint Workforce Management Integration rated undefined from -1 review Jive Integration rated undefined from -1 review See all 12 integrations ## Centrical User Reviews ## Centrical customer ratings - Overall rating: 4.4/5 - Total reviews: 8 ### Rating distribution - 5 stars: 6 reviews (75%) - 4 stars: 1 reviews (13%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (13%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4.6/5 --- Have you used Centrical and would like to share your experience with others? ### Smooth performance management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good experience with a great company. I suggest to use the software in all the environment where production performance have to be monitored and shared real-time with the agents #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros My company implemented the software as a stream of a performance management program (I was in the project management team). I have found very good professionals from GamEffective side that helped us configure and customize the tool with great availability. The tool is smooth and allows our people to monitor their production performance #### Cons Interface is sometimes "too minimal". That is not always good, since it seems quite reductive in some cases --- ### An effective and easy-to-use tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Our onboarding was flawless and supported by a great agent from GE to show us how we can adapt the software - Easy-to-use and actually engaging for our sales team - We ran already a couple of successful trainings with stronger results than usually #### Cons Interface could have some more functionalities, e.g. a modular approach to show less (for better intuitiveness) or more (for the full picture) information. --- ### Lives up to its promise - Overall rating: 5/5 - Reviewer: Thomas A. - Industry: Alternative Medicine - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered We worked with GE on our call center getting our agents to learn a new product line. Their customer success team is amazing and helped us get up and running in under 4 weeks. Their content experts were very professional and helped us with best practices on making our training more approachable, cutting it down to a series of short sessions so it could be learned by agents on the job while doing their daily tasks. After this success we implemented their product across our sales teams also and they've been loving the platform. This is really a product that makes an impact #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great analytics Integrates seamlessly with salesforce and Zendesk Really drives performance #### Cons Graphics are a little outdated --- ### An effective tool that truly engages employees - Overall rating: 5/5 - Reviewer: Judy B. - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used unspecified for less than 12 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Gameffective's platform brought a new spirit and really changed the oldschool training in our company. We wanted to freshen up our learning materials and find interesting ways to train new employees, so we reached out to Gameffective about their learning solution. I was surprised to see how much our employees loved the platform and how motivated they were to pass the training. Gameffective's team has always been there for us, up for new ideas and happy to answer question or solve problems if necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great knowledge embedding and learning tool - Overall rating: 5/5 - Reviewer: Alex T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It does what it sets out to do - gamification of learning. It drove a behaviour change due to points being assigned to learning and application of skills. #### Cons It can be inconsistent with reliability. This occurs when using it for a module - the app doesn’t display the information or a video correctly. Causes you to close and reopen the app --- ### Hemant S.'s review - Overall rating: 5/5 - Reviewer: Hemant S. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered --- ### Luna V.'s review - Overall rating: 5/5 - Reviewer: Luna V. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered --- ### Vikash D.'s review - Overall rating: 1/5 - Reviewer: Vikash D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used unspecified for unspecified - Reviewed: April 2018 - Review source details: This review was submitted organically. 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