--- title: "Gem Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gem. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gem is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/gem-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Recruiting Software](https://www.softwareadvice.com/hr/recruiting-software-comparison/) / [Gem](https://www.softwareadvice.com/hr/gem-profile/) / Gem Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/gem-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/gem-profile/alternatives/) # Gem User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 124 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 94 reviews (76%) - 4 stars: 27 reviews (22%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - The learning curve is reasonable for experienced recruiting professionals, and the platform can materially improve recruiter efficiency when configured and supported properly. - From a recruiter’s perspective, it feels almost like an ATS — the filters are very detailed, and you can scrape/search efficiently when looking for specific profiles. - I really value the ability to add notes and tags to candidates, which makes team collaboration smooth and transparent. ### Most mentioned cons - I recruit for entry level roles and GEM is often not able to pull any email addresses so I have to message from LinkedIn messaging vs directly in GEM. - There's no way to share a project with my external clients, as an agency is a big deal cause I have to add the candidates to other document/platform to share with external stakeholder. - Downloading linkedin profiles is a pain. and the reporting could be better with certain ATS ## Gem customer reviews Showing reviews 1-25 of 124 (page 1). ### A great tool, a lot of potential to be a real gem - Overall rating: 4/5 - Reviewer: Mathieu L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The tool can definitely be improved to improve the sourcer/recruiter experience but I'm glad GEM is part of our sourcing workflow! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I particularly like the collaboration possibilities in GEM. I'm heavily relying on shared projects with my teammates and finding a good workflow is easy with GEM. #### Cons I wish GEM (1) could improve the filtering options in projects because filtering isn't the smoothest experience I've had so far and the tool has the potential for more and (2) could give us more freedom in building our own dashboards. There are many widgets available (which is great) but it makes it hard to quickly build the dashboards we want - we have to play around with the tool before, in order to find the best variables. #### Reasons for switching to Gem The previous tool wasn't necessarily adopted by the internal users. --- ### Great Recruiting & Sourcing Tool! - Overall rating: 4/5 - Reviewer: Ryan R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Gem is a great tool for any company's recruiting stack. It's got a ton of features, great integrations, and they're backed by top tier VCs! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Gem has a strong database of email addresses that they verify, their reporting and analytics is very useful for identifying bottlenecks in the recruiting & sourcing process, reviewing top of funnel metrics for the team, and measuring template effectiveness when reaching out to candidates. #### Cons I believe the user interface is a bit clunky and could honestly use a design make-over. #### Reasons for choosing Gem Gem was just an all around better solution - had more capabilities and their email database was definitely more accurate! Gem's pricing was also aligned with what I was able to spend at an earlier stage start-up. #### Reasons for switching to Gem Resource.io was purchased by Gem, so I was moved over due to the acquisition. --- ### OK CRM Recruiting Tech Undermined by a Weak Post-Sale Service Model - Overall rating: 2/5 - Reviewer: Anthony S. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Gem is a case study in why enterprise software should be evaluated as both technology and service infrastructure. I approach this review from a fairly broad comparative base. I have worked with multiple ATS, sourcing, recruiting, HRIS, payroll, benefits, performance, analytics, and AI-enabled platforms, and currently have responsibility across an organizational technology ecosystem containing more than 175 systems and applications. I therefore do not expect every SaaS vendor to provide unlimited consulting or immediate access to a dedicated representative. Tiered support models and capacity constraints are normal. What is not normal, in my experience, is the degree of effort required here to obtain substantive assistance after concerns have already been escalated. The chronology matters. We raised support concerns in June after reaching out multiple times without receiving the expected follow-through. After renewal, when we attempted to address implementation and adoption concerns, we were directed toward a generic support channel. We escalated again. A Customer Success leader became involved. After a live session that did not provide enough time to address the issues, the follow-up consisted largely of on-demand webinars, followed by another narrowly scoped session. When I explicitly explained that the allotted time had repeatedly proven inadequate and requested 45–60 minutes, the request was declined because of Gem's “bandwidth constraints.” There is also a subtle but important customer-experience issue in the language throughout these interactions. The communications are courteous. The problem is not tone in the conventional sense. It is where responsibility is repeatedly placed. The customer is asked to review additional materials, narrow the discussion, prepare specific questions, and make the interaction more efficient because the vendor cannot allocate additional time. Individually, each request is reasonable. Collectively, after repeated escalation regarding inadequate support, they reveal a service model oriented toward managing vendor capacity rather than resolving the customer's underlying problem. That distinction matters. A sophisticated software product inevitably creates questions that cannot always be resolved through webinars or documentation. Customer Success should add diagnostic value: understanding the customer's environment, identifying configuration or adoption gaps, translating product capability into workflow, and staying engaged long enough to determine whether the problem has actually been solved. Our previous experience with Gem demonstrated exactly that kind of partnership, which is why I do not view the current experience as an inherent limitation of the product. It appears to be a deterioration in the service model surrounding it. For prospective buyers, my recommendation is therefore qualified rather than categorical: evaluate Gem on the strength of the technology, but conduct equal diligence on the post-sale service model. Before signing, establish exactly who will own your account after implementation; whether you have a named Customer Success resource; what live advisory support is actually included; typical meeting duration and availability; escalation procedures; and what happens when self-service materials do not resolve an issue. If those elements matter to your implementation or operating model, obtain the expectations in writing. Gem remains a capable platform. But software value is not merely a function of features. It is the combination of functionality, adoption, implementation quality, access to expertise, and the vendor's willingness to assume ownership when something is not working. On the technology itself, Gem remains competitive. On Customer Success, based on our recent experience, I would exercise considerable caution. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I have worked with numerous applicant tracking, recruiting CRM, sourcing, and AI-enabled talent platforms, and currently oversee an HR technology environment involving more than 175 systems and applications across our organization. Against that reference set, Gem remains a capable recruiting technology product. Its core strengths are sourcing, candidate pipeline development, sequencing, and the consolidation of recruiting activity into a relatively intuitive interface. The learning curve is reasonable for experienced recruiting professionals, and the platform can materially improve recruiter efficiency when configured and supported properly. Importantly, our experience with Gem was not always negative. We previously had a Customer Success partner who was highly accessible, knowledgeable, and willing to spend the time necessary to understand our recruiting environment. That experience demonstrated that Gem can pair a strong product with strong service. The contrast with our current experience is therefore particularly notable. #### Cons Among the HR technology vendors I have worked with, our recent service experience with Gem has been among the poorest. The issue is not a single delayed email or an isolated interaction. It is the cumulative pattern: limited ownership, repeated handoffs, reliance on generic support channels and prerecorded material, constrained access to live expertise, and a noticeable difference between the attentiveness surrounding renewal and the support available afterward. We first documented concerns about unanswered support requests on June 12. By July 2, I had explicitly identified responsiveness, ownership, implementation support, and follow-through as the problem. Subsequent escalation led to a Customer Success conversation, but that session itself was shorter than necessary and did not resolve the outstanding issues. The next step was to review several on-demand webinars before another targeted session could be scheduled. The most revealing interaction came later. After explaining that 30 minutes had repeatedly been insufficient, I asked whether 45–60 minutes could be accommodated, noting that our previous Customer Success partner routinely reserved 45 minutes and often remained longer when the work required it. The response acknowledged the need but stated that, “due to bandwidth constraints,” calls had to remain limited to 30 minutes and instructed us to “Please come prepared.” That exchange captures the broader problem. We were not asking Gem to compensate for a lack of preparation. We were asking for sufficient access to expertise to properly use a platform for which we are already paying. “Bandwidth constraints” may be an understandable internal operating reality. From the customer's perspective, however, vendor capacity should not become the mechanism by which adequate support is rationed—particularly after the customer has already escalated concerns about inadequate support. --- ### I love Gem! - Overall rating: 5/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gem has definitely made me a better recruiter and made my job easier. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Having reminders for InMails and getting emails sent automatically through gem is a GAME CHANGER. I am not the most organized person, so in the past I would have candidates fall through the cracks if I missed messaging them for 2nd, 3rd, 4th touch points. Now I get reminders or have it done automatically. #### Cons I cannot think of any cons of using Gem so far. I use it daily for candidate messaging and management, I have enjoyed it a ton. #### Reasons for switching to Gem Eightfold kind of sucked for us, it wasn't intuitive, the resume search was clunky and messaging with Eightfold wasn't as easy as it is with Gem. --- ### GEM has evolved and is getting better - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. its an ok product now, it used to be a game changer but it's not innovating enough #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's way to manage new outbound candidates/prospects that you sourced to fit your openings. #### Cons It's getting to the point of asking..what else can GEM Do? Beyond managing / CRM / outbound.... #### Reasons for choosing Gem the ability to import candidates from linkedin to GEM and ability to track campaign was really key --- ### GEM it is - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Gem is really good for recruitment and obtaining data for better outreach, especially in Recruitment and HR roles. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This platform is really good especially in sourcing as it has automatic sequencing that will send follow-up emails which is time-saving. You could also integrate other software tools for seamless transfer of data. #### Cons interface as it's a little confusing but when you get the hang of it then you get comfortable #### Reasons for choosing Gem Gem is referred to us by one of the Manager success which gives us better reach rate --- ### Gem is an essential recruiting tool. - Overall rating: 5/5 - Reviewer: Rebecca A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's really easy to use! Gem's integrations make leveraging data from event so easy. In the past, where other platforms don't encourage collaboration, Gem does.Gem is perfect for large teams with wide candidate pool in order to retain and share talent, which is super important in this new and competitive landscape. #### Cons Limited licenses can make the data analytics a bit manual when it comes to reviewing large sheets of data. My assumption is that this is to push you to get a pro license. #### Reasons for switching to Gem Eightfold did not have key integrations we needed like Splash. Also it was not as intuitive, hard to use, and didn't allow you to easily see into other projects. Most of all this tool was not GDPR compliant. --- ### Glad that I signed up - Overall rating: 5/5 - Reviewer: Roberta B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing tool to classify and organize data. Pivot to send mass emails #### Cons I wish they had a live customer service, however, they do answer very fast #### Reasons for switching to Gem I didn't have good training, could understand the platform , also Gem chrome extension is a life saver --- ### Gem is the choice tool for your sourcing needs - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are very happy with Gem has our primary sourcing and outreach platform. We are also happy with the support from the team who are quick to respond to any issues as well as being open to feedback and product enhancements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Gem is a very intuitive product and may not have the bells and whistles of some of the other sourcing tools in the market, but what it can do - it does really well. The ability to customize drip campaigns and A/B test your sourcing outreach is the primary reason that we chose Gem, coupled with the ability to send on behalf of leaders across your organization also enables you to be more successful in your outreach. What's more, Gem can accurately identify and source direct email contacts for prospects to allow you to connect with candidates easily. #### Cons As with any data sources, the email lookup is not always going to be 100% accurate. #### Reasons for choosing Gem On recommendation from peers as well as the intuitiveness of the product compared to Entelo. #### Reasons for switching to Gem I wanted a more robust sourcing tool and better data reporting capabilities. --- ### Easy to use for recruiters, powerful collaboration and reporting for teams - Overall rating: 5/5 - Reviewer: Cynthia B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gem is a great tool both for day-to-day recruiting productivity and for leadership visibility. It saves time, improves collaboration, and provides strong insights, but the cost and ATS limitations should be considered depending on your stack. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Gem is extremely easy to use. Setting up sequences is quick and practical, and the wide range of placeholders makes it easy to personalize outreach at scale. I really value the ability to add notes and tags to candidates, which makes team collaboration smooth and transparent. From a recruiter’s perspective, it feels almost like an ATS — the filters are very detailed, and you can scrape/search efficiently when looking for specific profiles. Another big plus is being able to reuse your own database and talent pools over time, which reduces reliance on external sourcing tools. From a team lead perspective, the reporting dashboards make it easy to track pipeline health and recruiter performance, which is very valuable for scaling teams. #### Cons It is on the expensive side, especially since you still need another tool for actual sourcing. Nowadays, many sourcing platforms also include emailing capabilities, which makes Gem feel like an additional investment. The ATS integrations also feel somewhat limited at times and require extra checks. --- ### Amazing candidate relationship management software. - Overall rating: 4/5 - Reviewer: Gedion B. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gem has provided us with improved reporting capabilities and enabled us to effectively manage recruiting campaigns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is straightforward and has very reliable reporting tools that makes implementation seamless. #### Cons The product is very effective. I have not found flaws associated with its implementation. --- ### Close to perfect - Overall rating: 4/5 - Reviewer: Štěpán H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the amount of features I can leverage without feeling overwhelmed by the amount of information. Gem feels very intuitive and well-designed. The feature I love the most are sequences (and their analytics), which are the biggest time saver & continuous improvement tool when it comes to messaging candidates. #### Cons Although I love sequences, I wish there was a way to automate LinkedIn messages as well, which are currently semi-manual (still very intuitive with an easy copy/paste interface and reminders). The other thing I'm missing is more visual alerts on active candidates, so team mess-ups can be avoided for candidates who have recent activity or important notes in their activity tab, which sometimes doesn't show up in the sidebar overview. --- ### Gem is the best tool for sourcing on the market - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gem has made sourcing so much simpler, our ability to track our pipeline very simple, and I can look through my statistics and make adjustments based on the data. It's very easy to use, I've been able to teach my peers and hiring managers how to use and implement within 30 minutes and have them up and running! It integrates with Greenhouse very easily. The ability to nurture email campaigns to candidates is the best I've ever found. #### Cons Occasionally the data can be incorrect, but that is one of the only cons about gem. I wish we could see the likely hood of a candidate to respond would be helpful moving forward. I also wish it would allow for an easier scheduling method for inmails and the ability to mark those in your response rates. --- ### GEM works! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with GEM has been really good, once I was able to use the software for a while. It was a learning curve but the articles and questions to answers GEM provides are helpful. I do feel there could be even more clarification to questions. The answers seem limited. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that this software is user friendly, and it helps tremendously in outreaches to candidates. The data and analytics provided really give you a great look into trends and patterns which help the whole sourcing and recruiting process. #### Cons I do find in some areas, the process of sending outreaches could be more clear. Specifically sending emails, vs inmails, there are different steps after the process such as "TO DO's" that may be missed if you didn't know they were needed. #### Vendor response Hi there! Thank you for giving us a good review and providing feedback on our product. It's great to learn that Gem is helping you with candidate outreach and gaining data-driven insights, and we will take your feedback to continue optimizing our product. Replied February 2023 --- ### Marketing campaign automation RULES! - Overall rating: 5/5 - Reviewer: Serguei Z. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a very positive experience with Gem. It allowed me to reach targeted candidates in a planned and controlled way while helping me customize my marketing messages. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Sequence functionality which is very clever and intuitive. #### Cons I've been having issues with uploading candidate profiles into out ATS. Perhaps it is a function of the customization and setup, I am not sure. #### Reasons for switching to Gem We have a combination of Gem as the marketing campaign tool, SeekOut as the candidate search engine and Lever as our ATS. It looks like they are working nicely together. --- ### GEM Review - Overall rating: 5/5 - Reviewer: Michelle H. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really enjoy the email sequences. It saves me time and help me organize my responses. I love that you have an AI component to capture responses that have an indication of interest. It would be excellent if that could be applied to candidates who are not interested. Saves time on updated the responses. I like the Prospect fields. Having the ability to view multiple projects and adjust the filters to meet a current role is KING! #### Cons I just had one hiccup which was dealt with in an efficient and speedy fashion with customer support. Microsoft kept locking the account due to bulk messaging. The customer service rep responded to me immediately and gave me a resolution. Other than that, (and that wasn't any fault of GEM), everything is great! --- ### Easy to use - great way to stand out to candidates! - Overall rating: 5/5 - Reviewer: Samantha L. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been a Gem user for over 2 years now. Gem is super user friendly and intuitive. Because the product is so intuitive it was very easy to get onboarded and comfortable with it. What I love most about the product is how it automatically catches mistakes like double emails to the same candidate, missing links in emails etc. Gem takes care of all the details so I don't have to. My job as a recruiter has gotten infinitely easier! I also just love the core product. When I was sourcing manually I would often forget to send 3rd and 4th follow up emails -- now Gem does all that for me. Lastly, the data Gem provides about each campaign has been SO valuable -- I now have all the information I need to adjust and adapt my approach based on what that data is telling me. Before Gem I was sort of flying blind, I ended up doing a lot of data analysis manually which was incredibly time consuming and frustrating and I was never 100% sure things were accurate. I am a big fan of this product! #### Cons Nothing really - I love this product! Gem's customer service is amazing so whenever we notice a bug or have issues with things not working well we've always been able to get everything fixed quickly. --- ### An All-in-One Talent CRM! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool was overwhelming to understand at first- but only because it has so many features! I really enjoy how this tool allows me to manage my candidates all in one place- projects, notifications, reminders, etc. I especially enjoy: 1. How the notifications allow me to stay on top of my candidate pipeline, and 2. The detail of all the data in the dashboards! I've really enjoyed building out customized dashboards that allow me to better understand my top of funnel + overall recruiting process. #### Cons This is not a con for Gem, but more for LinkedIn. I just wish the LI integration was better. --- ### Cuts my work hours in half! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 8/10 very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It saves me so much with follow-ups, especially since I work on a high volume focused environment. #### Cons Sometimes, it can really slow down my computer/takes a while to load reports or send bulk messages. --- ### A complete recruiting tool box - Overall rating: 5/5 - Reviewer: Pedro V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its reporting and performance management features are incredible. Incredible email and texting automations. With a wonderful UI and intuitive workflows, it helps throughout the whole recruitment process. #### Cons Issues with LinkedIn integrations; struggle loading prospects with the email/phone number auto searching function not providing consistent results. (Understandable, but with significant room for improvement) --- ### Very Effective and Useful - Overall rating: 5/5 - Reviewer: McKenzee B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mass communication to candidates. Automatic completing of sequences. Gem saves a lot of time when initially contacting prospects. #### Cons I do not have something that I like the "least". #### Reasons for choosing Gem I was not involved in purchasing Gem #### Vendor response Hi McKenzee, thank you so much for giving us a good review. We are happy to learn that Gem can save you time and increase efficiency in candidate communication. Replied November 2022 --- ### Effective for Recruiting - Overall rating: 5/5 - Reviewer: Glane R. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, GEM is a great tool to message candidates and build good connection with them. It's easy to use and has many great features. I was able to place some candidates thru GEM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Messaging Sequence - Integrated to LinkedIn - Easy to import bulk data #### Cons - not that user friendly for EU due to GDPR policy - some emails redirects to junk or spam folder due to different email domains in EU - seldomly gets angry replies from candidates I message - have to reinstall the extension because it does not response sometimes (ie. open or save candidates to the project) --- ### A must have for Recruiters - Overall rating: 5/5 - Reviewer: Nisha M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best software that saves time for recruiters. One can create a sequence and the Gem will follow up automatically on the set time on the sourced candidates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It saves a lot of time of following up with the candidates. One can create a sequence and the Gem will follow up automatically on the set time on the sourced candidates #### Cons Nothing as such. I love using Gem. However Gem can improve on getting higher number of email address when we link it with LinkedIn Recruiters account #### Reasons for switching to Gem Gem was better and had more editing features --- ### Recruiter's Dream - Overall rating: 5/5 - Reviewer: Tiffany V. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I love it and I wholeheartedly know it saves me a ton of time! Thank you Gem! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It saves SO much time! It saves you a lot of typing as well, so it saves you ergonomically as well! I love how you can set templates for projects, that they are timed, and that they stop when someone replies... it is very intuitive and smartly made. #### Cons I would love a pop out of the person's LinkedIn page for a quick glance, rather than needing to open a whole new tab to see their profile from a sequence/project. --- ### Excellent Product and value - Overall rating: 5/5 - Reviewer: Merlene D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good and good support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Its user friendly and adds value to my daily work #### Cons That you can't share it with people outside of your organisation (Ie create a project and share it with a client) ## More reviews [Next reviews](https://www.softwareadvice.com/hr/gem-profile/reviews/?page=2) --- Gem Reviews, Pros and Cons - 2026 Software Advice