GoCo software


10 reviews(4.5/5)
10 reviews(4.5/5)

GoCo is a free cloud-based human resources, benefits and payroll solution designed for small businesses.

GoCo automates the process of collecting required documents for newly hired talent, enrolling new employees in benefits plans and adding employees to company payroll with the appropriate tax and benefit deductions.

Once employees are onboarded, GoCo offers self-service options for employees to request time-off and make payment or benefits changes.

GoCo helps users access an array of benefits plans to enroll employees into new plans online. The solution offers access to over 250 benefit experts through the Employee Support Line to help answer any benefits related questions and maintain compliance with relevant agencies.

GoCo integrates with most existing payroll providers and syncs information changed within its dashboard across all linked platforms. It is available at no cost to users and only takes a percentage from benefits providers when businesses use GoCo for choosing their provider.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

10 Reviews of GoCo

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  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    Easy for just about anyone to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Simple and easy to use

    Pros

    The clean and easy-to-read design makes it a pleasant user experience. There aren't an abundance of navigation options to confuse users who might otherwise get lost searching for something specific.

    Cons

    We can't see company or team organizational information, so it's a very individual use focused tool for companies.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    Makes it easy to access benefit information

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Single-sign on with Google means I can easily get in and access what I need. It's easy to make simple updates and the open enrollment process was mostly straightforward.

    Cons

    Going thru open enrollment I wasn't sure by messaging whether my changes had actually been permanently saved, but other than that specific use-case everything else has been very easy to access and understand.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from Certified DEF

    Specialty: Transportation

    Number of employees: 11-50 employees

    February 2018

    Really Nice Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like using GoCo. Its a good way to keep track of our office staff and track of their time off and keep up to date.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    December 2017

    Super easy to use, excellent support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been able to dramatically reduce the time spent on administrative tasks. I can now spend my time focused on our people rather than spreadsheets and fax machines!

    Pros

    Easy to use, easy to navigate. The ability to integrate with our current payroll was huge. The benefits and HR tools are excellent - 'magic docs', employee onboarding and self-service benefits especially have saved us countless hours

    Cons

    We've not come across anything we're unhappy with so far. The 'team feedback' features could be improved, but we are not currently using that section

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lacey from 317Grow

    Number of employees: 11-50 employees

    November 2017

    Great paperless hiring for small business - FREE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    First, this software is completely free! I was amazed because it is a great product for nothing. They are open that they'd like to set you up with their benefits provider. They did call once, but it was no pressure and they were quick .

    You can start a hire from start to finish here and it sends them an email letting them know they need to fill out paperwork online. It really streamlines my process. Employees can also update their direct deposit and request vacation days here.

    It has a very modern look and feel and customer service is AWESOME. They get back to you so quickly. Great product that syncs with Slack, PayChecks, ADP and Outlook calendar.

    Cons

    I am waiting for more functionality. I'd like to be able to retroactively add current employees with ease. Currently, I'd have to enter them individually. But the software is free and streamlined my onboarding so I'm happy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melanie from Milrich Associates, Wholesaler Masterminds Schedulers and Virtual Assistants

    November 2017

    If you are looking for a one stop HR portal - look no further than GoCo

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the fact that not only does it integrate with our Slack platform - it is very comprehensive as far as managing our HR systems. It keeps our team organized - we can see benefits, documents, vacation and other time off requests in one place. It makes our new employee onboarding a breeze!

    Cons

    Our vacation time doesn't track as well as we'd like and the response time from some team members was a little laggy but that particular issue has been resolved by their restructuring of their internal team.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kat from Castle Hill Fitness

    Specialty: Other

    Number of employees: 51-200 employees

    October 2017

    Disappointing. Should have stuck with Zenefits.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens.

    Pros

    Goco promised a lot - everything Zenefits offered (since it was founded by former staff of theirs) - plus MORE! Unfortunately, in my opinion they haven't delivered. The pros are that this is basically a free software if you don't add any bells and whistles, and it is WAYbetter than managing an HR system on paper or with spreadsheets. The onboarding process is great on the new employee side. The staff have welcomed my feedback when I give it, which I appreciate.

    Cons

    As soon as we switched to Goco, we entered a nightmare. We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that). From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver. I do believe that my Customer Service rep and all the staff are genuinely trying their best and that the company has simply bitten off more than they can chew.

    This review was submitted organically. No incentive was offered
    Review Source
  • Brian from ElectricRate.com

    Specialty: Software / Technology

    August 2016

    Simplified our HR & Benefits work by 10 fold

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love the new hire onboarding, paperless everything, managing the day to day like PTO requests and approvals, and compliance layer that's always looking out for us and keeping us in check. Our employees love the easy to use interface and ability to self manage all of their benefits and paid time off. Oh... and we love Slack integration, so cool.

    Cons

    We'd love to see integration with additional project management software

  • Dan from AfterOurs Urgent Care

    Number of employees: 51-200 employees

    April 2018

    Quality
    Support
    N/A
    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Benny from GoCo.io, Inc.

    Number of employees: 11-50 employees

    April 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
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