It's been good overall, but I wish they would fix a few things with execupay.

This is a pretty good product, super user friendly and you don't need too much support usually. The team was good about setting it up with relatively few hiccups.

The payroll they sync with (execupay) does things relatively last minute which is pretty frustrating. We received and had to mail the 1099's on the same day, they didn't send it to the IRS on our behalf, etc... They also do not understand how to set up individual HSA's which is super weird.

Great, easy, helpful, awesome, great tool, and slow at times to load

Ease of using the platform. The learning tools. The customer servcies

The time it takes to load pages and add documents and edit is way too slow. 75% of the time.. more like 90% of time when I use

I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens.

Goco promised a lot - everything Zenefits offered (since it was founded by former staff of theirs) - plus MORE! Unfortunately, in my opinion they haven't delivered. The pros are that this is basically a free software if you don't add any bells and whistles, and it is WAYbetter than managing an HR system on paper or with spreadsheets. The onboarding process is great on the new employee side. The staff have welcomed my feedback when I give it, which I appreciate.

As soon as we switched to Goco, we entered a nightmare. We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that). From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver. I do believe that my Customer Service rep and all the staff are genuinely trying their best and that the company has simply bitten off more than they can chew.

Overall it's by bar the best program and service of its type!

It's extremely easy to handle every I need to accomplish in terms of tracking and managing my employees. Everything from payroll, to time off, and really ant facet of employment can be easily accessed and quickly handled

There isn't anything! I have not had any kind of issues in all the years I've used it. Their customer service is fantastic if I ever have questions or need help.

We started using GoCo when we joined OneDigital. It's been a great partnership for us. I appreciate that GoCo includes support and not just a platform.

GoCo is a light weight HRIS platform that has a nice set of features that are perfect for our size of company (less than 35.) Benefits and open enrollment are much easier than the previous paper approach. And Goco sends the reminders, not us! Same thing with time off management and approvals. 95% of staff use it consistently and appropriately. Onboarding new hires is much easier when they can review material and benefits prior to day one. Best of all, though, are the people. Responsive and pleasant.

I'd like to see more change control features that include explanations for why we are making a change. Did I change vacation because--someone made a mistake or because we gave someone a vacation day for performance reasons?