GoCo is a free cloud-based human resources, benefits and payroll solution designed for small businesses.

GoCo automates the process of collecting required documents for newly hired talent, enrolling new employees in benefits plans and adding employees to company payroll with the appropriate tax and benefit deductions.

Once employees are onboarded, GoCo offers self-service options for employees to request time-off and make payment or benefits changes.

GoCo helps users access an array of benefits plans to enroll employees into new plans online. The solution offers access to over 250 benefit experts through the Employee Support Line to help answer any benefits related questions and maintain compliance with relevant agencies.

GoCo integrates with most existing payroll providers and syncs information changed within its dashboard across all linked platforms. It is available at no cost to users and only takes a percentage from benefits providers when businesses use GoCo for choosing their provider.

Company overview
Company overview

Company overview

Team overview

Team overview

Benefits summary

Benefits summary

Payroll

Payroll

Team feedback

Team feedback

Signature capturing

Signature capturing

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



10 Reviews of GoCo

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Functionality

June 2018

Easy for just about anyone to use

Simple and easy to use

Pros

The clean and easy-to-read design makes it a pleasant user experience. There aren't an abundance of navigation options to confuse users who might otherwise get lost searching for something specific.

Cons

We can't see company or team organizational information, so it's a very individual use focused tool for companies.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Makes it easy to access benefit information

Pros

Single-sign on with Google means I can easily get in and access what I need. It's easy to make simple updates and the open enrollment process was mostly straightforward.

Cons

Going thru open enrollment I wasn't sure by messaging whether my changes had actually been permanently saved, but other than that specific use-case everything else has been very easy to access and understand.

Review Source: Capterra

Jessica from Certified DEF

Industry:  Transportation

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Really Nice Platform

Pros

I really like using GoCo. Its a good way to keep track of our office staff and track of their time off and keep up to date.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Super easy to use, excellent support

We've been able to dramatically reduce the time spent on administrative tasks. I can now spend my time focused on our people rather than spreadsheets and fax machines!

Pros

Easy to use, easy to navigate. The ability to integrate with our current payroll was huge. The benefits and HR tools are excellent - 'magic docs', employee onboarding and self-service benefits especially have saved us countless hours

Cons

We've not come across anything we're unhappy with so far. The 'team feedback' features could be improved, but we are not currently using that section

Review Source: Capterra

Lacey from 317Grow

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Great paperless hiring for small business - FREE

Pros

First, this software is completely free! I was amazed because it is a great product for nothing. They are open that they'd like to set you up with their benefits provider. They did call once, but it was no pressure and they were quick .

You can start a hire from start to finish here and it sends them an email letting them know they need to fill out paperwork online. It really streamlines my process. Employees can also update their direct deposit and request vacation days here.

It has a very modern look and feel and customer service is AWESOME. They get back to you so quickly. Great product that syncs with Slack, PayChecks, ADP and Outlook calendar.

Cons

I am waiting for more functionality. I'd like to be able to retroactively add current employees with ease. Currently, I'd have to enter them individually. But the software is free and streamlined my onboarding so I'm happy.

Review Source: Capterra

Melanie from Milrich Associates, Wholesaler Masterminds Schedulers and Virtual Assistants

Ease-of-use

Value for money

Customer support

Functionality

November 2017

If you are looking for a one stop HR portal - look no further than GoCo

Pros

I love the fact that not only does it integrate with our Slack platform - it is very comprehensive as far as managing our HR systems. It keeps our team organized - we can see benefits, documents, vacation and other time off requests in one place. It makes our new employee onboarding a breeze!

Cons

Our vacation time doesn't track as well as we'd like and the response time from some team members was a little laggy but that particular issue has been resolved by their restructuring of their internal team.

Review Source: Capterra

Kat from Castle Hill Fitness

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Disappointing. Should have stuck with Zenefits.

I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens.

Pros

Goco promised a lot - everything Zenefits offered (since it was founded by former staff of theirs) - plus MORE! Unfortunately, in my opinion they haven't delivered. The pros are that this is basically a free software if you don't add any bells and whistles, and it is WAYbetter than managing an HR system on paper or with spreadsheets. The onboarding process is great on the new employee side. The staff have welcomed my feedback when I give it, which I appreciate.

Cons

As soon as we switched to Goco, we entered a nightmare. We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that). From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver. I do believe that my Customer Service rep and all the staff are genuinely trying their best and that the company has simply bitten off more than they can chew.

Review Source

Brian from ElectricRate.com

Industry:  Software / Technology

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Simplified our HR & Benefits work by 10 fold

Pros

We love the new hire onboarding, paperless everything, managing the day to day like PTO requests and approvals, and compliance layer that's always looking out for us and keeping us in check. Our employees love the easy to use interface and ability to self manage all of their benefits and paid time off. Oh... and we love Slack integration, so cool.

Cons

We'd love to see integration with additional project management software

Dan from AfterOurs Urgent Care

Number of employees:  51-200 employees

April 2018

Review Source: GetApp

Benny from GoCo.io, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Review Source: GetApp

Displaying 1 - 10 of 10 reviews