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GoCo vs Probooking
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.7 / 5
Value for Money
4.6 / 5
4.8 / 5
Customer Support
4.5 / 5
4.8 / 5
Functionality
4.4 / 5
4.4 / 5
Last Review Written
November 5, 2024
June 13, 2024
Pros/Cons
Pros
- GoCo has been a great addition to our HR department. It does a nice job of holding employee information, payroll, benefits, employee handbook and notes can be entered, as well.
- Overall the customer service and care has been amazing and this is a company that is continuously growing and adapting.
- I love that it integrates with our ATS (Jazz HR) so flowing hired over is super easy. Our employees have a lot of documents to sign upon hire and having it all done electronically makes life so easy.
Cons
- Very dishonest sales practices. Absolutely would stay away from this product as there are reputable and functional alternatives available.
- The only thing that I dislike about Goco is the way it gets buggy sometimes, especially their new features.
- From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver.
Pros
- I love that it does nearly everything that acuity does but at a much more affordable price and with better customer service, where a real person answers and helps immediately with queries.
- The client dashboard for booking an appointment has great UI/UX, which is the most important part for us. They always have new and great updates.
- The software has been great for us and saved us a lot of money. The support team is also very responsive and always helps us when we're trying to get things sorted out.
Cons
- The supposed time zone blocking feature does not work.
- I still struggle to justify using Probooking as my main tool for bookings as I just feel there are certain features that fall short due to oversight.
- Lack of direct line of communication e.g. chat/call, but having quick email response makes it negligible.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
34 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
