GoHire Software


 

Gone are the days of unqualified applicants, endless paperwork and a constantly revolving backdoor. 

Red Book Connect’s mobile, cloud-based GoHire solution helps owners, managers and HR departments in the service industry hire right the first time, with the ability to easily track candidates from application to interview to start date; saving time, non-compliance issues and up to 60 percent on hiring costs. To date, GoHire has processed over 250,000 applications.

Specializing in single stores as well as companies with multiple locations, GoHire provides a job-template library and one-click advertising to a variety of job boards, putting open positions in front of eager candidates searching the Internet. 

Before candidates even walk through the door, GoHire identifies the best applicants based on job-specific screening questions. Users can choose the scale of importance for each question to further filter the talent pool; hiring managers only interview the people who really meet the job’s qualifications. Candidate-specific activity logs, notes and communications create a diary of information available to reference at any time.

GoHire eliminates on-boarding nuances, automatically running background checks, E-verify, direct deposits and screening for tax credit opportunities. All new-hire documents are completed online, are securely stored and always accessible by the employee or hiring manager. 

Red Book Connect offers bilingual, live support every day of the week.

About Red Book Connect: Red Book Connect is made up of five best-of breed companies that have come together to deliver a complete set of modular solutions designed to streamline service industry operations. Customers can access GoHire, and Schoox, the social eLearning platform through HotSchedules, the POS-integrated employee scheduling, forecasting, and messaging online solution

 

GoHire - Background check
 
  • GoHire - Background check
    Background check
  • GoHire - Create a job
    Create a job
  • GoHire - eVerify
    eVerify
  • GoHire - GoHire post a job
    GoHire post a job
  • GoHire - Hire an employee
    Hire an employee
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

128 Reviews of GoHire

 

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Software Advice Reviews (29)
More Reviews (99)

Showing 1-20 of 29

Eva from Contemporary Care at Home
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Quick and easy!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This was a great system to work with and it is highly recommended for anyone who is just looking for a basic scheduling system. I honestly didn't have any issues with this system. Once it went down and we all needed new passwords.

Pros

This scheduling system is so quick and easy to use. from logging in, to requests and switching shifts. It also has the great email and text features that ensure everyone gets the reminders needed. I loved this system!

Review Source
 
 

TJ from Settlers Hospitality Group
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Hotschedules

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use, good reviews from staff and manangement. Worth the investment of time and money to get started

Pros

User friendly, lots of reporting capabilities, mobile app available. Helpful for budgets, forecasts, execution

Cons

Mobile app doesnt have all the features i used daily. A little more expensive then others. Some reports should be on a main screen, for quick view.

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

My Favorite Scheduling Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- Ease of use. - Live time ability to drop shifts and/or pick up shifts. -Easily request time off or email management

Review Source
 
 

Jarret from Lariat Lodge Brewing Company
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Scheduling made easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Makes time off requests and daily availability very easy for staff to make and then to schedule off of.

Pros

Ease of use for staff to release/swap/manage shifts. App makes checking schedule and sending message always available and easy.

Cons

The notifications could be easier to adjust in the settings and messaging could be sorted better, especially within the app.

 
 

Kikombeeusizuri from BJs Brewhouse
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Hotschedules

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Using hotschedules really helps restaurant employees easily access their schedules.

Pros

As a server you can easily pick up an available shift that someone else can't work, and also release/post a shift that you cannot work in order for someone else to grab it.

Cons

Sometimes it is difficult knowing where to go in order to find out certain information, such as if somone sends out a message for all employees to see, but for some reason I won't be able to locate where to see the message.

 
 

John from El Super
Specialty: Retail
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2017

February 2017

Perfect for the restaurant world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

What I enjoy about hot schedules is two fold. One as a training manager I can easily set this up with the schoox LMS. So any new employee added to hot schedules automatically gets assigned their courses within schoox. This makes it easier for restaurant managers to train their staff without any support from training furthermore, it allows them to personally control their schedules without needing to worry about how training/restaurant will communicate with one another.

Outside of the learning component, hot schedules are easy to use and it offers a color coded scheduler designed to easily help you manager your daily or weekly schedules.

Pros

ease to use
almost functions like an HRMS

Cons

has a steep learning curve

Advice to Others

review your needs before you buy

 
 

Emilee from Champion Window
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Awesome Scheduling Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

HotSchedules will change the culture of your restaurant, it really is one of the best software programs I've ever used. Employees can make requests to work or take off, release, swap, or pick up shifts, and send messages. The app is very easy to use and for anyone who doesn't have a smartphone the website is great or a manager can quickly print anyone's schedule. Everything is super customizable for manager's writing the schedule and for employees. Invest in this program, it's great.

 
 

Nayelie from The Standard, High Line
Specialty: Food / Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

The Standard, High Line

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I enjoy using HotSchedules, it just constantly lags and takes its time (I'm assuming because we have so many employees), but overall it's helpful in communicating with staff.

Pros

Updates info quickly
Notifies you of activity while you were away
All reports you can run

Cons

It's slow and lags
Cannot copy a schedule from one week to the next
Cannot attach a file to messages

Advice to Others

Remove employees immediately after terminated to avoid delays in overall program

 
 

Amanda from Outback Steakhouse
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

My review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good app but it shouldn't be $3 to purchase it should be free or like a dollar

 
 

Diana from Outback Steakhouse
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Very good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This site is very easy to use. It's simple to understand when you are working how you can request off. I would recommend this site to anyone that uses a scheduling site

 
 

Sarah from Outback Steakhouse
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

HotSchedules App

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I haven't had any negative experiences, and it is very convenient and easy to use.

Pros

Easy to navigate, convenient

 
 

Suzy from juvia
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Hotschedules in Miami Beach!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We implemented hot schedules about 1 year ago into our restaurant group. We have 3 outlets in Miami Beach and really needed a scheduling solution. Hot schedules is great, as it syncs with multiple operating systems and is very user-friendly for both management and staff.

Pros

My favorite feature is the vacation request and availability block option. We have a lot of students who work for us whose schedule we need to work around. This option makes scheduling around these constraints easy. Their platform is basic which leads to functionality and usefulness.

Cons

The only con is that they have not yet built out an HR system. Synching hot schedules with these platforms can be annoying, I hope they develop solutions for this soon!

Advice to Others

I would advise to strongly consider HS. My only advice would be to see if it could sync with your other current platforms so you can get maximum usability!

 
 

Joseph from Outback Steakhouse Inc.
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2016

December 2016

Hotschedules helps you steer your labor and productivity to moneytown!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hot-schedules has so many features it's a little daunting at first. But their projection software, integration with the restaurant's software is amazing. Hot-schedules will help you write a schedule that optimizes when you need you need your people on, and when you can get them out of there.

Pros

-Easy shift scheduling
-Clear availability scheduling
-Great messaging system

Cons

-Cost is a little high, but you really do get what you pay for.

Advice to Others

If you are trying to save money on labor, let hot-schedules do the work for you. It will show you when your busiest times are and will help you predict upcoming trends to stay ahead of the curve.

 
 

Nichole from Tavern 101
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Make your job easier

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I have used this product as both an employer and employee. I work in the food service industry and I can't tell you how time-consuming scheduling can be. Hotschedules allows my employees to request time off, swap shifts, release shifts, and receive mandatory messages all online or from their phones. This saves everyone time and cuts out the possibility of requests being forgotten.

Pros

As an employee, it's great to have my schedule sent to me weekly on my phone. If I am out of town, I don't need to
Make any extra stops or phone calls to find out when I am working next. I can also request time off online months in advance and my employer can approve it- making reservations and guaranteed time off more convenient.

Cons

to download the app for your phone it costs a small sum of money and some people don't like that. However, this really isn't an issue because you can still access the schedule from anywhere online-so it really isn't a con at all.

 
 

Rebecca from The Standard, High Line
Specialty: Hospitality / Travel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Hotschedules

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall HotSchedules is a great value application with even better customer service. While there are some hiccups while using the site, on average it is reliable. I recommend for any size business!

Pros

Customer Service
Integration with TimePro
Reports
Graphs

Cons

New Scheduler
Sometimes unreliable/site issues

Advice to Others

Be sure to develop a good relationship with your account rep. This will ensure your issues/concerns are actually heard and resolved.

 
 

Adrienne from Taverna Banfi
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

HotSchedules Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I think HotSchedules is great. In high school, I worked for an independent, family owned restaurant where scheduling was a complete nightmare. We had one physical copy that was frequently not posted until the DAY before the period started, making frustrating for employees to not only show up for their allotted shifts but anticipate scheduled time off and conflicts. This made the work environment extremely difficult and this was reflected in our service and customer satisfaction. Having HotSchedules at the restaurant in which I work now is a complete game-changer. I can see when I need to work, who I work with, and who needs shifts picked up AT LEAST a week in advance, and I can make the most out of my work experience. It is amazing that I don't have to check a physical schedule once -- I just log in from wherever I am!

Pros

I love the ability for Shift Releases and Pick Ups to happen with no hassle; the manager sees when two employees have agreed to switch and then can approve it. Both servers are then notified via text if they so choose and on the software website itself.

Advice to Others

USE IT!

 
 

Rene from Standard Highline
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Hotschedules for the Food & Bev industry is a match made in managerial heaven

Ease-of-use

Functionality

Product Quality

Customer Support

I have been using Hotschedules at my place of work for almost 2 years now. It has helped organize myself and the staff very nicely. Everyone enjoys it especially the staff since that is their major form of communication and with a staff of over 50, it certainly helps!

Pros

easy template, posting is super easy now with the new system.

Cons

Placing shifts as 'house shifts' at the bottom is a little confusing. It goes to the left so you're never sure which day it is meant for. They should just line up under the days of the week.

 
 

Monique from Ginger Monkey
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Great Product .. Still Learning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been slowly implementing Hotschedules to our staff over the past two weeks. In learning the back end ( as managers), posting our first schedule(S), and overall use , we have not had many problems. We are really excited about the management logbook and have not even had the chance to delve into the features yet but in quick snippet videos, it seems to have everything we need to stay in close communication with each other and "organized" which is essential. We are also very excited to dive into the analytics that are offered in costs, forecasts, etc.

Pros

Easy to use APP on iPhone and Android!
Multiple back end features
Managers Logbook!
Great REPORTING capabilities!

Cons

Setting up the templates per schedule took a little more time that I would have liked, however the ease of use after the templates were made to copy and paste schedules is pretty great.
A bit pricier than we would have liked to have spent, however I do believe in the long run we will be saving money overall.

 
 

Chris from Princeton Information
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My company (national restaurant chain) switched from an old homemade Excel schedule system to HotSchedules. What a difference it made! We were able to adjust schedules on the fly - which is a huge time saver in the restaurant industry. No more signing off on approvals since a manager could instantly approve changes after reviewing overtime hours. It also has built in analytics to calculate labor costs and efficiently determine where to spend labor dollars.

Pros

Ease of use, web and mobile app interfaces, updated frequently

Cons

Not enough customization on layouts

Advice to Others

I would highly recommend this product for restaurant and hospitality companies.

 
 

Stephen from Affinity Integrated Solutions Inc. and TGI Friday's
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Basic

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

For the sake of accessibility in making schedules and sending them out it is pretty good.

Pros

The fact that it will send schedules and changes directly to your email

Cons

It does not send messages created in the mail center to your linked email box. You have to sign in to the program to read anything sent within the message center when it could just easily be displayed in your linked email account.

 
 
 
Showing 1-20 of 99

Nathan from Downtown OKC, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Efficient but left much to be desired

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the most part, it was fairly straightforward and easy use. There were a few features I was told you could use Hot Schedules for but could never figure out how to do such as view my schedule or switch shifts with a fellow colleague. For a small staff it did its job.

Pros

I liked how I could clock in remotely from anywhere, I didn't need to be at a specific location or be in range but it would have been nice to know where it "pinned" me for clocking in. A coworker recommended we use this as a means of clocking in and out.

Cons

It was very easy to forget to clock out, or clock out by mistake. It was a head ache for my payroll person to calculate our hours when this happened. I know I had trouble with little mistakes like that and it was hard to tabulate my actual hours and get an idea of what my paycheck would be. Ultimately, we decided to move to another app to track our hours.

Review Source: Capterra
 

Carrie from Chick-fil-A
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Our business transitioned to HotSchedules a few months ago. It has improved our process.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Our scheduling process was streamlined. Hot Schedules reduced confusion and unnecessary communication between management and team members regarding scheduling issues.

Pros

Hot Schedules has streamlined our scheduling process. Prior to Hot Schedules, coordinating availability changes, time-off requests, and employee substitutions was a hassle that involved a lot of communication and email. Now team members are able to be more involved in the scheduling process and are able to view their schedule, submit time-off requests, availability changes, and substitution requests all from their apps, limiting the need for other means of communication.

Cons

The software can be a bit confusing initially for new hires. When onboarding people, there is usually a delay while HotSchedules is generating their account.

Review Source: Capterra
 

Ashley from Buffalo Wild Wings
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Best Scheduling Product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I get all the benefits of viewing and changing my schedule around in the palm of my hand. How much better can that get??

Pros

Hotschedules is the go-to product when it comes to schedules and your employees. Shift swaps and approvals are seamless.

Review Source: Capterra
 


September 2017

September 2017

Stay away from HotSchedules!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Cons

Expensive. They quietly lock you into a contract to pay them monthly fees, even after you learn that their software is terrible and does not help your staff scheduling duties. The installation took many days, and was filled with one problem after another. The product is overly complicated and confusing. THEY MAKE YOUR EMPLOYEES PAY FOR THE MOBILE APP!!!!! Yes, you read that right, your employees will have to pay to get the app. Another con is that you actually have to print up a page with the invite for each employee to sign up for the schedule app.

There are many other options available on the web and for tablets.

Review Source: GetApp
 

john from BSH

September 2017

September 2017

Great software works even better with schoox

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Made me more efficient at ensuring that I ran accurate reports for the DM'S

Pros

I have worked in the restaurant industry and this allows for easy scheduling and payroll management for my employees and it's simple to use. Furthermore if you are using e-learning this software teams up well with Schoox *LMS* in order to provide courses for my staff. They can easily take their courses the day they start working because the system auto enrolls them into their courses while allowing them to know their shift schedule.

Cons

There's a bit of a learning curve associated with hot schedules because of the different options but it's great regardless.

Review Source: Capterra
 

Greg from Buckhead Mountain Grill
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

This software is easy to use and a great way to communicate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.

Pros

The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

Cons

My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

Review Source: Capterra
 

Alex from TMAC

July 2017

July 2017

Fair

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

HS connect makes it easy to upload from our POS. Functionalities are plentiful. Digital log book and task list are favored.

Cons

Billing is never accurate. Takes a long time to get fixed. The representatives change constantly. Take list functions and reporting are minimal. Task list are easy to build but not intuitive to assign.

Review Source: Capterra
 

Sarah from The Lot
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

I have used hotschedules for years at several of my jobs. It made scheduling 200+ employees easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how user friendly and easy hotschedules is to use. I love all the reports you can generate for labor and schedules. The software is very easy to maneuver compared to many other scheduling softwares.

Review Source: Capterra
 

Shay from StyleAndBeauty

June 2017

June 2017

Saves me lots of time!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like to use Hot schedules to help me build a schedule for my employees, it save me lots of time with having to send out the schedule and insuring everyone gets it! The best part is all request can submitting in one place.

Cons

I have noticed often when in use the page will shut down or reload sometime causing me to start over not always!

Review Source: Capterra
 

Jamie from Chick-fil-A
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Low stress scheduling, and great employee interactions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time managing, less time with schedukes

Pros

i like that employees can take more ownership of their schedules with limited interactions with managers freeing them to manage and not have so much time figuring out schedules.

Cons

The initial set up and first schedule can feel overwhelming and the set up pages aren't automatically emailed to new hires.

Review Source: Capterra
 

Mario from Home Slice Pizza
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

One Happy Pizza Shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Couldn't be any happier. HotSchedules has streamlined the way we make a schedule, and has organized the way we do things! The staff really enjoys being able to control their personal schedule from the comfort of a smart phone. Also the number of headaches have dramatically been on a decline since the introduction of HotSchedules. Thank you!

Pros

The auto-scheduler and templates.

Cons

You can't put a limit on how many people request off the same day.

Review Source: Capterra
 

Sabrina from Campo Foods
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great system easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love hot schedules for scheduling projecting and just very user friendly. Really like how employees can drop shifts and fellow employees pick them up. Makes things easier when they don't have to call the restaurant and they can work it out on their own.

Pros

Scheduling and employees able to trade shifts

Cons

nothing system is great

Advice to Others

Well worth the price

Review Source: Capterra

  Response: HotSchedules, HotSchedules

Date: February 2017

February 2017

 

Sabrina,

Thank you for the great review! We love serving those who serve and we are grateful you are a part of our community.

Happy scheduling!

 

Phil from Campo Reno.
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

General manager

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Really like the program makes it easy to post schedule and for employees to be able to work with one another to change their shifts

Pros

Easy to use works well for all employees plus shows labor percentages and tracking. Nice to be able to use the daily log to communicate with everyone as well.

Cons

Nothing

Advice to Others

Use it. This is a great tool for the restaurant and will help you tremendously. Take the tutorials and ask for help they are always willing to help.

Review Source: Capterra

  Response: HotSchedules, HotSchedules

Date: February 2017

February 2017

 

Phil,

Thank you so much for taking time out of your day to provide us with feedback, we greatly appreciate it! We value your role in our community.

Happy scheduling!

 

David from Checker Bar and Grand Trunk Pub
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

A great app for a growing business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A great app for a growing business. At schedules is fairly easy to use. A few of the features are a little tricky. But the main features are a great resource To keep track of your staff. I do very much enjoy the staff log.

Pros

And all in one spot for scheduling shift changes and notifications

Cons

And all in one spot for scheduling shift changes and notifications

Advice to Others

A little difficult to get non-tech savvy people up to speed.

Review Source: Capterra

  Response: HotSchedules, HotSchedules

Date: February 2017

February 2017

 

David,

Thank you for providing us feedback! We are pleased to hear our product has made scheduling smoother and more efficient for your business. Thank you for being a part of our community!

 

jaclyn from Spacious

February 2017

February 2017

HotSchedules is a life saver

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I have been using HotSchedules is a number of different capacities for 5 years and I have always loved the product. The ease of scheduling and staff communication is a life saver when you are managing the needs of 10s - 100s of people. Customer support has always been decent but could improve over time. Overall I love HotSchedules and intend to continue to grow with them.

Review Source: Capterra

  Response: HotSchedules, HotSchedules

Date: February 2017

February 2017

 

Jaclyn,

Thank you for the great review! We are happy to help your business run more efficiently and appreciate your role in our community.

Happy Scheduling!

 

Brandon from Cinepolis Luxury Cinemas

February 2017

February 2017

New Interface is not good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HS updated (NOT upgraded) their interface, and the results are disappointing. The data conversion from the old software results in errors, and the new interface is clunky and not as easy to manage.

Review Source: Capterra

  Response: HotSchedules, HotSchedules

Date: February 2017

February 2017

 

Hello Brandon,

Thank you for taking the time to provide a review for us! We apologize that your experience with our new UI hasn't been exceptional. We appreciate any and all feedback to influence future decisions for our product. We have a community forum where you can voice your insight!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

 

Lisa from Jam on Hawthorne
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Easy, a word usually not used in the Restaurant Biz.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Hot Schedules for several years now, and I have to say it always pleases! In the service industry, the word "easy" is not usually thrown around. As a FOH manager, and a former FOH staff member Hot Schedules has always been super easy to use and super helpful! Also, implementing it into the restaurant was quick, easy, and the most affordable. The Hot Schedules team is always around to provide great customer service as well! If you are in the market for a new scheduling, labor tracking, (among many other things) service. I would for sure go with Hot Schedules!

Review Source: Capterra

  Response: HotSchedules, HotSchedules

Date: February 2017

February 2017

 

Lisa,

Thank you so much for the great review! We love to serve those who serve and are happy to help your business run more efficiently. Thank you for being a part of our community.

Happy Scheduling!

 

Alyssa from Chilito

February 2017

February 2017

Good so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Im new to hot schedules but it seems pretty user friendly . Most of the employees have been able to sign up with out any problems.

Review Source: Capterra

  Response: HotSchedules, HotSchedules

Date: February 2017

February 2017

 

Hello Alyssa!
Thank you so much for providing feedback for us. We appreciate your role in our community!

 

Mason from Mr Mikes Steakhouse
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotschedules has made scheduling and forecasting MUCH easier. We are just a small business and the service they provide for the value is outstanding. Scheduling takes hours less than it used to and being able to look at the sales, labor, and other projection really helps us. Great service!

Pros

Great reporting and review. Awesome scheduling at ability to forecast sales and labor.

Cons

Not much honestly. The customer service is sometimes a little hard to get ahold of, and during maintenance or peak hours it can sometimes be hard to access the servers.

Review Source: Capterra

  Response: HotSchedules, HotSchedules

Date: February 2017

February 2017

 

Hi Mason! Thank you so much for taking the time out of your busy day to provide us some feedback! We love to serve those who serve and appreciate your involvement in our community!

 

Marios from Sweet Mamas

February 2017

February 2017

Very good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The program is very good and helpful. Price could be a little better. The functionality and ease of the system are excellent

Review Source: Capterra

  Response: HotSchedules, HotSchedules

Date: February 2017

February 2017

 

Marios,

Thank you for taking the time to provide us with feedback! We are happy to help your business run more efficiently.

We value any and all feedback-we have a community request page where you can submit your thoughts and insights directly to our Customer Support team!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!