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GUIDEcx vs Rocketlane
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.6 / 5
Value for Money
4.7 / 5
4.6 / 5
Customer Support
4.9 / 5
4.7 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
October 4, 2023
November 4, 2024
Pros/Cons
Pros
- The Support Team responds with lightning speed- they are incredibly helpful- and have wonderful senses of humor.
- Super excited to get rolling on using this with our customers. Start to finish the team has been great to work with.
- The layout of the projects and tasks is very nice, clean, and organized. Being able to invite a customer to complete tasks with you is an awesome feature.
Cons
- Loss of reportability functionality and lack of being able to connect linked projects.
- I have run into a few snags which all ended up being user error. The answer was there in front of me. I just needed the service team to point it out.
- GUIDEcx is a critical part of my job and I use it literally every hour of every day. There's no way I'd be able to manage all of our implementations/onboarding without this tool.
Pros
- Amazing and definitely worth the money. Our team’s productivity has skyrocketed with the adoption of the product.
- I also appreciate the detailed reporting and analytics, which provide valuable insights into project progress and help optimize workflows.
- The onboarding feature and reporting is very cool. I love the clear way in which you can assign tasks to internally and to clients.
Cons
- Clients are confused about where they should communicate because there are so many different options available.
- But sometimes it gets stuck while adding multiple events from the calendar in the timesheets. Also, there should be some way such that recurring events to be added automatically to the timesheets.
- Fix the sudden application crash scenarios and stabilize the tool.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
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Advisor Recommendations & User Awards
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Advisor Recommendations
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6 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
