Gusto Software


 

Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

 

Gusto - Run Payroll
 
  • Gusto - Run Payroll
    Run Payroll
  • Gusto - Benefits
    Benefits
  • Gusto - 401(k)
    401(k)
  • Gusto - Time Off
    Time Off
  • Gusto - Employee Records
    Employee Records
  • Gusto - Workers' Compensation
    Workers' Compensation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

167 Reviews of Gusto

 

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Software Advice Reviews (77)
More Reviews (90)

Showing 1-20 of 77

Summer from Reconciliation Servies
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great payroll software from the employee side

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I love the little emails they send on payday.

Pros

Super easy to use to find tax info, YTD info, paystubs, etc. I love that I can make changes to my payroll tax if I need to. I'm back to work after staying home for a few years with kids and our tax situation had changed so much I wasn't sure what I wanted to do on my first day of signing paperwork, but with Gusto I could go back and change it without having to look like an idiot in front on my new bosses. Plus it's a cute and fun app.

Cons

The only con I can think of is one time I needed to email all of the paystubs for the previous 6 months to my husband and I had to download each one and then email them one at a time. I would have loved a way to check a box and email them all at once.

Review Source
 
 

Mariah from Armstrong Property Management
Specialty: Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Best payroll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love this software, it is so easy to use, it is easy to adjust payroll if there is a mistake, it integrates with many different time tracking systems. The reports are detailed and customizable.

Cons

The only complaint I have is that Gusto will not send out checks, they must be printed in house and mailed out.

Review Source
 
 

Perla from Medicorp PA.
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Easy to use, but needs an app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the statistics, how friendly integrative it is about the fun facts/company love, and social media friendly. The daily inspiration quote is something good and positive.

Cons

It really needs an app, I can open it on my cellphone, but I think it would be better with an app, with face id would be better. It is already all social media integrative, so why not an app.

Review Source
 
 

Marcos from Nava PBC
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Stay away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cheap...but you get what you pay for. If you have less than 10 employees the price may be worth the headaches.

Cons

Stay away from Gusto. Why?
- You and your employees see different PTO balances because the system tracks them differently
- You can only have one PTO policy per employee. Moving employees between policies will delete the previous balances. If you do this mass move the system doesn't warn you until it's all gone
- You can't mass update anything. Need to make the same change to all employees? Get ready to click away for days! The slowness of the system also makes this a great experience if you love wasting hours.
- Customer service is useless and can take a long time to get someone on the phone. Email support takes 24 - 48 hours to respond even the smallest question.

Did I mention you should stay away from Gusto? Remember you get what you pay for.

Review Source
 
 

Dan from Consulting
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Pretty software but not worth the hassle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nice design!

Cons

Awful customer service. You will need more paperwork to get verified and they'll ask for weird tax documents that you probably wont' be asked for ever again in your life. They won't disclose this until right before you run payroll - and you'll be scrambling to get documents. They are a good deal financially but it's not worth the time and hassle. Just spend the extra money on one of their more reliable competitors.

Review Source
 
 

Jonathan from fortyw
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great simple to run payroll

Pros

does full payroll tasks. great value. helpful staff. good integration with quickbooks. good email notifications to staff

Cons

some unusual documents for small business, for some states, not part of the service.
would like general liability insurance, maybe they have that now, didn't at the time i needed it

Review Source
 
 

Harue from Cinter, LLC
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Thorough customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very easy to use. I can run payroll many times in a month and the fee is same. Online chat is always pleasant.

Pros

There are nice features that we didn't expect such as company survey, etc. We are using this for feedback.

Review Source
 
 

David from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Gusto..Payday!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The gusto app really seems to streamline the payroll process. It just helps make everything very clear, from hourly pay, to bonuses, etc! Avoids any confusion, and get things done in a timely manner, which people like:)

Cons

So far we havent found many cons. The app seems to be working well, doesnt have any glitches or issues. We are pleased with this product!

Review Source
 
 

Carey from RRS, LLC
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Does every payroll function for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Performs as promised

Pros

Does it all with only a few key strokes and not much time. Prompts you to complete tasks with constant reminders.

Cons

Clock in feature wasn't what I needed. We are a very small startup and it was overkill for us. Not bad, just not what I needed.

 
 

Brandon from BAM Towing & Transport
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Making Payroll Easy!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto has been terrific so far. I use it for 2 different business's and it is quick and easy to use once everything is setup.

Pros

Simple interface, inexpensive, easy to use, reminders for payroll

Cons

Customer service is not always available via chat.

 
 

Maire from Relay Shop USA
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Ideal HR choice for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I initially started to use Gusto because I needed a company who could provide payroll services but also make sure our company was in compliance with everything else regarded payroll and the hiring process, as well as worker's comp and benefits.
So far (it's been over a year) we are truly satisfied. We also integrated Boomr for time tracking within Gusto, so no more looking for timesheets at the end of the week.

Pros

Everything in one place: payroll, workers comp, benefits, time tracker (with Boomr integrated)
Customer service on chat!
Easy to get new employees on board

Cons

Health benefit not yet available for Georgia but coming soon!

Advice to Others

They let you try their service for a month for free, so you get a chance to try before paying, but it's super cheap after and no contract!

 
 

Natalie from Sindrich & Associates
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

GUSTO is the way to go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GUSTO is a great solution for the small business owner. Always adding and expanding their services.

Pros

Vacation tracker, paperless delivery, and record keeping make it easy for the employees. They love the look and fee of their login pages

Cons

Reports section is a little challenging. Not all reports can be found here and require users to unbury in other areas of the system. Compromises the intuition of the system. The rest is awesome!

Advice to Others

While change can be painful, it is well worth it. You won't regret using Gusto as your payroll provider.

 
 

Deanne from Kombucha on Tap
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Streamlines Payroll

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Gusto has been very easy for us to use. We like that we can set it to auto-pay. It streamlines our payroll and lets us focus on other tasks.

 
 

Lois from HOME Salon and Spa
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Once afraid to change Payroll Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prior to our company's transition to Gusto, we used our Accountant, who was across the street from us. Life appeared to be easy; fax the necessary report to them weekly and on Friday walk across the street to pickup the checks. Unfortunately, it was sometimes cumbersome to get reports from them that we occassionaly needed. All company taxes were paid and handled by them and I had 100% confidence in them. I must admit, I was not in favor of moving to Gusto, life was too easy.... In addition, we transitioned at the end of May (mid-quarter). Needless to say, I had many concerns with the payroll that was paid for the first 5 months of the year and not being available thru Gusto.. I am happy to say, that the experience I have had with reports, assistance and all my tax concerns and payroll concerns have gone away. We are very happy with the service and support we get from Gusto.

Pros

We love the support and knowledge that the employees of Gusto have. Always willing to go beyond!

Cons

It is somewhat cumbersome being in a different time zone as them.

Advice to Others

Go for it... you will not regret in.

 
 

Suzanne from Martel Medical Office
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Couldn't be easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I never realized how much time I had wasted preparing our company payroll and other HR-related tasks until I found Gusto. I heard of plenty other HR software companies... some good, some terrible. I was a bit reluctant at first, but I dove right in with Gusto and couldn't be happier!

Pros

The customer service is excellent. Whenever I've had a question, big or small, Gusto's representatives have always replied quickly. Most recently, I tried the 'chat' option, and I received my reply in a matter of seconds! That's the kind of efficient service I had hoped for.

Cons

None to speak of

 
 

Mariah from Armstrong Property Management
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best payroll software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is wonderful and affordable. I can give multiple pay rates, I can group my staff into teams and run specific reports for each team, and it integrates right into QuickBooks.

Pros

Easy integration into NimbleSchedule and Quickbooks, I can cancel payroll as many times as I want, I can run as many payrolls as I want (I'm only billed monthly per employee).

Cons

They don't print checks, but if you get everyone on direct deposit it is not really a problem.

Advice to Others

Try them out, I believe they do 30-60 days free, you won't look back!

 
 

Sonja from Just Bark’n Beautiful Dog Groomung
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

The BEST payroll software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I LOVE Gusto, after much research and comparing I decided to go with Gusto and I am so glad I did. Easy to use and their customer service is AWESOME!

Pros

I key in a few figures at the end of the week and Gusto does all the rest.

Cons

Sorry, but I cannot think of one thing to say that I do not like about Gusto.

 
 

Deanne from Kombucha On Tap
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Gusto is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are really enjoying using Gusto, especially since we can put our payroll on autopilot.

 
 

Shelbi from Sterling Associates, LLC
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Fantastic for the small business, even better for the wallet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is great for small companies. We only have 4 people on payroll and there are so many things that could and did go wrong on other payroll systems. Gusto keeps up informed and up to do on documentation, law changes and requirements. Their custom service team is fantastic answer questions and solving problems.

Pros

Customer service, overall user design.

Cons

If you forget to run your payroll by the deadline, your employees will get paid a day late.

Advice to Others

Although their services seem slightly more expensive, they really do provide great service.

 
 

K from Yoga 4 Change
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Product - Once you get the hang of it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for small business owners. Helps with payroll, as well as end of year tax statements.

Pros

Easy to input data and hours.

Cons

If you accidentally click back, you loose all your data inputted.
If you choose to input the data (account information, social security number) yourself, not an option to still have it sent to the contractor/employee to have them check it.

Advice to Others

Get this if you are a small business, it saves time and once you get the hang of it, you will be able to save time in the long run.

 
 
 
Showing 1-20 of 90

Mark from MZW Designs

January 2018

January 2018

Great software for payments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to use and relatively inexpensive. If you are looking for something reliable, Gusto is it.

Pros

I get paid weekly with Gusto, that in itself would be a major pro for me. Gusto seem pretty easy to use and is very reliable as an accounting software.

Review Source: Capterra
 

Andres from Alluxi
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The most easy to use Human Resources software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saving a lot of time finding the right employees at the right time, and a beautiful and easy to understand interface.

Pros

Extremely easy to use, saves a lot of time looking for the right people and has totally improved our hiring experience. Everything is pretty straight forward.

Cons

Can be a bit pricy for some, but it includes a 1 month free trial in order to see if it suits your needs.

Review Source: Capterra
 

David from Zaw Pizza Take & Bake

January 2018

January 2018

A simple platform that anyone can use with ease

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A lot of payroll processing platforms are old, difficult to use, and not intuitive. With Gusto, the onboarding process for new staff is easy and never causes questions or problems with the onboarding process. Additionally, processing payroll is easy enough that any level of management can do it quickly and accurately.

Cons

I wish they interfaced with more point of sale or time-clock software. We have to manually enter hours, which is really easy, but it would be nice if it was all imported.

Review Source: Capterra
 

Collin from ShipHawk
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Best in class payroll for SMB companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

streamlined payroll processing, provided a central portal for all employees to manage HR related activities, presents itself as a modern HR platform

Pros

Gusto makes it quite easy to migrate from ADP; this includes minimal impact on existing employees. Once on the platform, running payroll using autopilot functionality makes this a tool with limited friction at every point of use. They fully integrate with related SMB tools: 401K providers, accounting systems, and benefit providers.

Cons

Would like to see multiple PTO policies (i.e. work from home + unlimited PTO), however they continue to release user driven functionality at a respectable cadence.

Review Source: Capterra
 

Mitchell from Brainerd Zip Line Tour
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Gusto is an awesome tool for reducing the complexities of payroll.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I get to paid (it's payroll software).

Pros

Gusto is easy to use and is very active in informing you of changes that you need to be aware of. It seems like they are always making things easier for you by adding new tools and functionalities to make payroll easier. For example, I just saw today that they added an autopilot feature for payroll, which is really going to help me out.

Cons

Interface is easy to use but sometimes I have to ask customer support where to find basic things like the payroll schedule because it's not laid out in a very organized manor. Perhaps it is and I just don't know the website very well. I've been using the website for about 2 years now and I'm not 100% familiar with how it's laid out, I guess that speaks to how intuitive it is to use.

Review Source: Capterra
 

Tiger from Pirate Fashions

January 2018

January 2018

Happy but support is bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the feature set, it easy to learn, and the cost is affordable. The work comp insurance has saved me much time and money.

Cons

You can not call for support and their chat function is either off line or over loaded so you have to wait a long time.

Review Source: Capterra
 

Casey from Scape Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Wow, just wow!!! Gusto where have you been!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Awesome, simple, easy...CHEAP. Actually inexpensive, the service and product are top notch!!! I HATE ADP and I have fired PayChex twice at two different companies. They are nothing but a giant sales job, everyday all...with Gusto, none of that, you select what you want and need and you manage and control everything from one very easy interface...great job Gusto!!!

Review Source: GetApp
 

Kelly from System Six Bookkeeping
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Gusto has saved me so much time when it comes to quarterly and year-end form filings!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time-saving!

Pros

The Gusto customer-service team is amazing. From the moment you decide you want to implement the system, they are right there to promptly answer all of your questions and assist with the migration of information. For client with multiple states, the cost is more than worth the times it saves me in filing quarterly and year-end payroll tax returns. Employees love it as well as they have one place to go to see their paystubs, W2s, benefits, and PTO online.

Cons

A few items are not as customizable as a few other payroll products will let you do (mostly with clergy housing).

Review Source: Capterra
 

Jared from Grace and Glory Lutheran Church
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Simple Intuitive setup. Great value for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payroll, Integrated with our Accounting package. ACH , Employee portal and time tracking.
Pricing is reasonable, however some others offer at a lessor price per employee, without the features.

Pros

Simple and intuitive setup process. Includes ACH payments, W2 and Contracted employees, employee portal and many HR offerings. Simple process for payroll with reminders. Good offering for a small to mid-sized company without a full-time HR / payroll manager. Gusto will also act on your behalf when working with Federal and State taxes - a real plus for company's without a full time HR / payroll manager.

Review Source: Capterra
 


December 2017

December 2017

Gets the Job Done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saved me time to write checks to employees and it does my w2 for me and 1099s.

Pros

For the most part I like Gusto. It's easy for me to use to pay out employees, contractors, etc. It allows me to get more done in less time because I can have my new hires fill out their paperwork online, and the payroll reminder is nice since I get so busy sometimes it good to get a reminder to hit the pay button.

Review Source: Capterra
 

Brett from The Bearded CPA and Co., Ltd

December 2017

December 2017

Payroll made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Gusto does a great job of putting payroll into an easy to understand and manage little bundle of software. For me, managing multiple client's payrolls, I don't have time to lookup tax rates, to calculate taxes, to make manual tax payments to the specific agencies that require this. Gusto takes care of all of this. They will withhold the taxes, pay the employees with direct deposit, pay the taxes, file the reports, send year-end W-2s, file 1099's. All of what they offer is for a simple, transparent, pricing model. They don't nickle and dime you for each feature. It's a set price so it's easy for you to bill your clients and easy for your clients to have a reliable estimation of what their cost will be too.

Cons

The only con I can think of is that their pricing structure does not scale very well for larger clients. The pricing is good for small to medium businesses.

Review Source: GetApp
 

Brian from River City Food Tours

December 2017

December 2017

Great user design, so easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is great (quick, accurate responses), and the software is so simple to use. I also love that my employees can onboard themselves. And the all-in-one price is attractive.

Cons

Not much to say here. Because of the pricing structure (per employee) it can get expensive for large businesses. But for small businesses, nothing negative to be found!

Review Source: Capterra
 

Barbara from Blacksmith Farms

December 2017

December 2017

Grateful to have found this app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the reminders! We have used this app for payroll for over 3 years. It has evolved into a complete HR payroll system that we love. It keeps all employee information easy to access, manages sick and vacation time not to mention makes running payroll a snap. Online support is easy and engaged in solving any problems you might have.

Cons

Would prefer having a choice to not have the character pics assigned before we have an actual employee picture available.

Review Source: Capterra
 

Destiney from RoxxiStudios Design & Marketing, LLC

December 2017

December 2017

Wonderful Software and Incredibly Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and peace of mind knowing that my payroll is processing correctly and my taxes are being paid. It takes so much work to manage hours and handle payroll but now I only spend about 10 minutes a month!

Pros

The onboarding and setup is easy to navigate and figure out. Gusto really guides you through what needs to be done and everything is explained along the way. You have to be extremely careful about the information you're putting in because they can't possibly check everyone's Tax ID number or State ID number, so make sure you do everything right when you set up. The payroll is actually fun to do and takes less than 5 minutes. When I have questions email and chat support is quick and helpful.

Review Source: Capterra
 


November 2017

November 2017

I use Gusto for myself and several Clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easily process payroll and know that all payroll reports are automatically taken care of. For the cost all your quarterly and yearend reports are automatically filed for you.

Cons

W-2's and 1099's aren't sent out to the employees and contractors. You have to print and send them to them or have them login to retrieve.

Review Source: Capterra
 

Alison from HPC Accounting & Tax

November 2017

November 2017

Great experience, easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the setup part of Gusto the most. Gusto makes it so easy to setup new companies and new employees. They also have useful treats for employees such as the Welcome Card (for brand new employees) that are signed by their new co-workers before they arrive to the company.

Cons

Sometimes there are glitches in the software when loading reports, inputting new information, or moving to the next screen. Usually these are resolved within a few hours though, Gusto is very quick to respond to service requests.

Review Source: Capterra
 


November 2017

November 2017

I use it to keep records of my pay history

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

when it sends me Hurray, you got paid today email :) it is also very easy to use and shows the calculations transparently

Cons

I wish it had other functions as well, for example it could help fill out the tax forms, other than that it's great, but I don't use it too often

Review Source: Capterra
 

Steven from ESP Supply
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I use Gusto for my weekly payroll. A much more affordable option for small businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is fast and easy. Saves time and money from my old payroll company

Pros

Their online platform is very easy to navigate and understand. They have many features that built in that larger companies make you pay extra for. They integrate seamlessly with 3rd party platforms. They remind you when payroll needs to be run early because of upcoming holidays. I could go on for a while.

They let you run weekly payrolls at no extra charge.

Cons

It is hard to contact them by phone because their number isn't readily available on the portal. So if you like speaking in person, you will want to write it down somewhere. This is still a lot better than the large guys who make you sit on hold for an hour.

Review Source: Capterra
 

Amelia from Maid in JC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Finally takes the headache out of payroll!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

more time to focus on other aspects of running my small business

Pros

I love how streamlined and user-friendly the interface is. I love how simple it is to onboard a new employee. Also the customer service team are rockstars.

Cons

I'd love to see an option for staff to be able to request sick-days through their gusto login, also a few more HR features.

Review Source: Capterra
 

Appy from UpsideDoor

October 2017

October 2017

Great UX! Great Visual!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the overall experience! Very easy to use, clean UI and my favorite part is the paycheck email.

Review Source: Capterra