Gusto

RATING:

4.6

(3888)

About Gusto

Gusto is a modern, online human resource platform that helps any small business owner take care of all hr tasks. Gusto offers HR tools and HR services to help with managing employee onboarding, running payroll, administrating health benefits, and engaging employees and teams using one integrated, easy-to-use platform loved by over 300,000 modern employers. Any business owner will feel like a pro no matter how complicated the situation. Gusto provides any small business with payroll management and benefits management services. Gusto provides expert guidance from HR professionals when purchasing health insurance for the first time, integrating existing plans with payroll, or needing help with add-ons like 401(k), life insurance, and commuter benefits. Using integrated p...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Gusto Pricing

Simple: For smaller businesses with simple salaries, wages, and pay schedules. $40 per company + $6 per employee per month. Plus: For businesses with complex hiring, payroll, and team management needs. $80 per company + $12 per employee per month. Concierge: For businesses with more sophisticated HR, policy, and compliance needs. $149 per company + $12 per employee per month. Premium: For growing businesses who need premium tools and dedicated support (minimum 25 employees). Talk to sales to create your custom plan. Contractor Only: For companies without W-2 employees. $6 per contractor per month.

Starting price: 

$6.00 per month

Free trial: 

Available

Free version: 

Not Available

Gusto run payroll
Slide 1 of 6

Gusto Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Gusto

1 - 5 of 3,873 Reviews

Matthew

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

Great value. All the features you need.

User Profile

Carly

Verified reviewer

Accounting, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Awesome Product and Support Staff

Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.

PROS

Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.

CONS

This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.

Reason for choosing Gusto

Gusto is a really good choice for small business owners who want to have the support of a full payroll service program, without the crazy costs that can go along with that.

Reasons for switching to Gusto

QBO Payroll requires you to file most of the extra paperwork and taxes yourself, but Gusto takes care of that automatically for you.

User Profile

Chejai

Verified reviewer

Alternative Medicine, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Gusto Lead in HR and payroll software

PROS

I like the efficiency and literacy with the platform and that they are brisk and quick to get back to you when it comes to using the platform little to know errors

CONS

I have yet to encounter ANY ISSUES WITH GUSTO ITS SEEMS UNLIKLELY

Reasons for switching to Gusto

recommendation from friends in similar industry , online reviews

Felix

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

An intuitive tool to manage time and performance

Relatable performance experience in streamlining HR tasks with access anytime, anywhere.

PROS

Managing goals, training and objectives has become quite effortless. It is easy to find hire and reward the right talent with Gusto. It is also a wonderful online HR tool which helps us in empowering our employees.

CONS

Customization is not satisfying for me. It was not easy at all to setup this tool. Until now, some icons remains unchanged due to failures.

Je

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2024

Gusto has some nice features but it's unreliable and has terrible customer service

Overall we're disappointed and it's caused a lot of issues with our business that could have been avoided.

PROS

There are some nice features and a sleek user interface.

CONS

It's unreliable with payroll deposits and the customer service is terrible.

Reason for choosing Gusto

The user interface and features. We didn't realize the customer service would be so bad.