Gusto
About Gusto
Awards and Recognition
Gusto Pricing
Simple: For smaller businesses with simple salaries, wages, and pay schedules. $40 per company + $6 per employee per month. Plus: For businesses with complex hiring, payroll, and team management needs. $80 per company + $12 per employee per month. Concierge: For businesses with more sophisticated HR, policy, and compliance needs. $149 per company + $12 per employee per month. Premium: For growing businesses who need premium tools and dedicated support (minimum 25 employees). Talk to sales to create your custom plan. Contractor Only: For companies without W-2 employees. $6 per contractor per month.
Starting price:
$6.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Human Resources Software
Most Helpful Reviews for Gusto
1 - 5 of 3,842 Reviews
Matthew
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed February 2021
Great value. All the features you need.
Jenni
Verified reviewer
Accounting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
Best DIY software in the payroll market
I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.
PROSGusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.
CONSCustomer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.
Reason for choosing Gusto
Direct deposit turnaround, features that Patriot doesn't support
Reasons for switching to Gusto
Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.
Chejai
Verified reviewer
Alternative Medicine, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Gusto Lead in HR and payroll software
I like the efficiency and literacy with the platform and that they are brisk and quick to get back to you when it comes to using the platform little to know errors
CONSI have yet to encounter ANY ISSUES WITH GUSTO ITS SEEMS UNLIKLELY
Reasons for switching to Gusto
recommendation from friends in similar industry , online reviews
Vincent
Mental Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Easy-To-Use for Medium to Large-Scale Operations
I like using Gusto to keep track of my clinical and administrative hours and ensure I am paid for all of my work in my designated accounts.
PROSI continue to enjoy the ease of use of Gusto in retrieving tax and payroll documents and adjusting my direct deposits.
CONSI believe that Gusto could have a better interface where it is easier to check my accrued leave balances and print out copies of those without having to screen shot them.
Dalida
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
Worst customer service!
The system is easy to use, but it is super problematic.
CONSFirstly, the customer service aspect has been less than satisfactory. On multiple occasions, responses to inquiries and issues were delayed or lacked the depth and clarity needed to resolve concerns efficiently. It's crucial for a service provider in such a critical domain as payroll and HR to offer prompt and effective support to its customers. Unfortunately, this has not always been the case, leaving our team in challenging positions during time-sensitive periods. Another significant issue encountered was the unexpected cancellation of payroll processes without prior notice. Not only has this caused confusion but also operational delays, affecting the morale of our workforce due to the unpredictability of their compensation. We've been met with no information, no solution. There have been instances where former employees were not promptly removed from our benefits plan for months even after being notified, leading to unnecessary complications and financial discrepancies. This oversight underscores a need for a more rigorous system or checks to ensure that employee status changes are accurately and timely reflected across all service aspects provided by Gusto.