What is Gusto?

Gusto is a modern, online human resource platform that helps any small business owner take care of all hr tasks. Gusto offers HR tools and HR services to help with managing employee onboarding, running payroll, administrating health benefits, and engaging employees and teams using one integrated, easy-to-use platform loved by over 100,000 modern employers. Any business owner will feel like a pro no matter how complicated the situation.

Gusto provides any small business with payroll management and benefits management services. Gusto provides expert guidance from HR professionals when purchasing health insurance for the first time, integrating existing plans with payroll, or needing help with add-ons like 401(k), life insurance, and commuter benefits.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

2,925 Reviews of Gusto

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(2,098)

2,098

4 stars

(561)

561

3 stars

(101)

101

2 stars

(20)

20

1 stars

(31)

31

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2925 results

June 2020

User Profile Picture

Alicia from Bellatrix Law LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

I’m an employment lawyer and I consistently recommend Gusto to my clients

Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Pros

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Cons

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Reasons for Choosing Gusto

I’ve got experience with all of these payroll companies. I feel that Gusto is the most reliable and easiest to understand and use.

Reasons for Switching to Gusto

Gusto is easier to use than RUN and is cheaper. It also has much better support. ADP plays sales games sometimes.

March 2021

Andrew from Norcal Business and Tax Services

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Best payroll company out there

Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping

Pros

We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

Cons

There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

Reasons for Switching to Gusto

Paysoft payroll or ProPay would be its software that I used was inferior. They would not even give you the update to make w-2s unless you resubscribed for the year. Their check stock would cost about $500 for a box. It is absolutely insane what they charge people. I understand that they are their own payroll bureau but if they are going to offer their software out for accounting firms then they shouldn't financially rape their customers which they do and I'm sure they'll continue. This is also why they will never be a name that anyone knows

May 2021

Jessi from Liv Foods, Inc.

Company Size: 11-50 employees

Industry: Food Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Gusto is my favorite payroll software ever!!

Great customer service, great value, great UI, I've referred to to so many people already.

Pros

It's like someone was listening to me complain about Quickbooks payroll and ADP (and Tsheets) and made a software just for me. It's so simple - I was using an accountant to run payroll through ADP - Gusto saves so much time I can do it myself.

Cons

The reporting tools aren't super robust.

Reasons for Choosing Gusto

Great sales and onboarding experience and multiple people referred me to them.

Reasons for Switching to Gusto

ADP is so archaic and the employee experience was too confusing for them. Plus, it has time tracking so I don't have to pay for tsheets anymore.

January 2021

ian from North Seattle Chiropractic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

January 2021

Wasted my time and money, was literally counting the days until the end of the fiscal year.

negative, cumbersome, patronizing, too expensive.

Pros

Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Cons

Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.

Reasons for Choosing Gusto

was forced to Gusto when Xero quit doing payroll.

Reasons for Switching to Gusto

It was really just unwieldy, and poorly designed software.

February 2021

Rick from Sandoval Agency

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Payroll with a personal touch

I’ve used Gusto as a freelancer with clients that operate their business with this service. I also use it at my day job with my Agency to manage my team's time off benefits and payroll. It’s a great product that I find myself recommending to others all the time

Pros

There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department. I love the option to add contractors through he payroll system too. The gusto customer service team is top notch. Turbo Tax integration is fantastic

Cons

There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.

Reasons for Choosing Gusto

Gusto has a personal touch and they’re customer service team is fantastic too

Reasons for Switching to Gusto

Gusto is a product that feels like it’s designed by people who think about people.