Gusto Software

Great simple to run payroll

Pros

does full payroll tasks. great value. helpful staff. good integration with quickbooks. good email notifications to staff

Cons

some unusual documents for small business, for some states, not part of the service.
would like general liability insurance, maybe they have that now, didn't at the time i needed it

Very easy to use. I can run payroll many times in a month and the fee is same. Online chat is always pleasant.

Pros

There are nice features that we didn't expect such as company survey, etc. We are using this for feedback.

Pros

The gusto app really seems to streamline the payroll process. It just helps make everything very clear, from hourly pay, to bonuses, etc! Avoids any confusion, and get things done in a timely manner, which people like:)

Cons

So far we havent found many cons. The app seems to be working well, doesnt have any glitches or issues. We are pleased with this product!

Performs as promised

Pros

Does it all with only a few key strokes and not much time. Prompts you to complete tasks with constant reminders.

Cons

Clock in feature wasn't what I needed. We are a very small startup and it was overkill for us. Not bad, just not what I needed.

Gusto has been terrific so far. I use it for 2 different business's and it is quick and easy to use once everything is setup.

Pros

Simple interface, inexpensive, easy to use, reminders for payroll

Cons

Customer service is not always available via chat.

I initially started to use Gusto because I needed a company who could provide payroll services but also make sure our company was in compliance with everything else regarded payroll and the hiring process, as well as worker's comp and benefits.
So far (it's been over a year) we are truly satisfied. We also integrated Boomr for time tracking within Gusto, so no more looking for timesheets at the end of the week.

Pros

Everything in one place: payroll, workers comp, benefits, time tracker (with Boomr integrated)
Customer service on chat!
Easy to get new employees on board

Cons

Health benefit not yet available for Georgia but coming soon!

Advice to Others

They let you try their service for a month for free, so you get a chance to try before paying, but it's super cheap after and no contract!

GUSTO is a great solution for the small business owner. Always adding and expanding their services.

Pros

Vacation tracker, paperless delivery, and record keeping make it easy for the employees. They love the look and fee of their login pages

Cons

Reports section is a little challenging. Not all reports can be found here and require users to unbury in other areas of the system. Compromises the intuition of the system. The rest is awesome!

Advice to Others

While change can be painful, it is well worth it. You won't regret using Gusto as your payroll provider.

Gusto has been very easy for us to use. We like that we can set it to auto-pay. It streamlines our payroll and lets us focus on other tasks.

Prior to our company's transition to Gusto, we used our Accountant, who was across the street from us. Life appeared to be easy; fax the necessary report to them weekly and on Friday walk across the street to pickup the checks. Unfortunately, it was sometimes cumbersome to get reports from them that we occassionaly needed. All company taxes were paid and handled by them and I had 100% confidence in them. I must admit, I was not in favor of moving to Gusto, life was too easy.... In addition, we transitioned at the end of May (mid-quarter). Needless to say, I had many concerns with the payroll that was paid for the first 5 months of the year and not being available thru Gusto.. I am happy to say, that the experience I have had with reports, assistance and all my tax concerns and payroll concerns have gone away. We are very happy with the service and support we get from Gusto.

Pros

We love the support and knowledge that the employees of Gusto have. Always willing to go beyond!

Cons

It is somewhat cumbersome being in a different time zone as them.

Advice to Others

Go for it... you will not regret in.

I never realized how much time I had wasted preparing our company payroll and other HR-related tasks until I found Gusto. I heard of plenty other HR software companies... some good, some terrible. I was a bit reluctant at first, but I dove right in with Gusto and couldn't be happier!

Pros

The customer service is excellent. Whenever I've had a question, big or small, Gusto's representatives have always replied quickly. Most recently, I tried the 'chat' option, and I received my reply in a matter of seconds! That's the kind of efficient service I had hoped for.

Cons

None to speak of

This product is wonderful and affordable. I can give multiple pay rates, I can group my staff into teams and run specific reports for each team, and it integrates right into QuickBooks.

Pros

Easy integration into NimbleSchedule and Quickbooks, I can cancel payroll as many times as I want, I can run as many payrolls as I want (I'm only billed monthly per employee).

Cons

They don't print checks, but if you get everyone on direct deposit it is not really a problem.

Advice to Others

Try them out, I believe they do 30-60 days free, you won't look back!

I LOVE Gusto, after much research and comparing I decided to go with Gusto and I am so glad I did. Easy to use and their customer service is AWESOME!

Pros

I key in a few figures at the end of the week and Gusto does all the rest.

Cons

Sorry, but I cannot think of one thing to say that I do not like about Gusto.

We are really enjoying using Gusto, especially since we can put our payroll on autopilot.

Gusto is great for small companies. We only have 4 people on payroll and there are so many things that could and did go wrong on other payroll systems. Gusto keeps up informed and up to do on documentation, law changes and requirements. Their custom service team is fantastic answer questions and solving problems.

Pros

Customer service, overall user design.

Cons

If you forget to run your payroll by the deadline, your employees will get paid a day late.

Advice to Others

Although their services seem slightly more expensive, they really do provide great service.

Great product for small business owners. Helps with payroll, as well as end of year tax statements.

Pros

Easy to input data and hours.

Cons

If you accidentally click back, you loose all your data inputted.
If you choose to input the data (account information, social security number) yourself, not an option to still have it sent to the contractor/employee to have them check it.

Advice to Others

Get this if you are a small business, it saves time and once you get the hang of it, you will be able to save time in the long run.

As a small business in NYC, we need to obey NYC PTO rules. Gusto doesn't understand that employees can have up to 40 hours of sick leave per year that is being accrued. For each 30 hours worked employees get 1 hour of sick leave. That is the NYC rule as of 4/1/2014. So, if someone accrued and USED!!! 24 hours of sick leave in 2016, the same person can accrue only another 16 hours. Gusto software takes 40 hours as the limit BUT doesn't subtract USED hours!!! I've ended up playing 56 hours of sick leave to one employee as Gusto software keeps accruing till the same person has 40 hours again without subtracting USED hours. Same story happened with Vacation hours. Gusto programmers do not know about Subtraction as a function. Customer service stated that Gusto software has LIMITATIONS!

Pros

Simple interface with limited functionality.

Cons

Incorrectly calculated pay stubs creating confusion for employees.

Advice to Others

Please find another company that is aware of subtraction between available PTO and used PTO

Gusto is the only payroll software that I have tried, however I haven't felt the need to try any others! It is simple to use, has a clean layout, is simple for my employees, and pays painlessly.

Pros

I like that I can save information part way through the process of submitting payroll. This is very helpful if I start payroll before intending to finish. I also really like that my employees can on-board themselves. This saves me time and also minimizes mistakes. The customer service has been really helpful when I needed them. Also, the email reminders are very helpful.

Cons

Unfortunately, they only support addresses in The United States. When a former employee moved to Guam, my only answer for her to get her W-2 was asking her to sign on and retrieve it herself. This was a little frustrating.

Advice to Others

I don't know how the price compares to other services, but it truly has been trouble free.

It started out as an excellent product. Easy to use... easy to set up... then I start getting notices from the IRS and State... each phone call was more infuriating than the last... I was assured several times that things would be taken care of... I don't trust that things were done correctly... and the follow up calls that were promised never happened. I had to follow up with the state to make sure they got reports submitted. When I asked why it took them 5 months to figure out there was an issue they had not answer but the support team seemed to always send emails explaining why it was my fault.

Pros

It was easy to set up.

Cons

Customer Service and Technical Support are horrible. There does not seem to be anyone in charge. They are proud of the fact that they have a "comfortable" work environment but as they grow I would now describe it as lazy and indifferent. I am sure bigger companies get better service.

Advice to Others

Find someone else... the things you think are easy and flashy... they do well... navigating through state and federal is time consuming when they make errors. My state does not care who made the error they fine the business owner. I find it funny that a company this size has 1 phone number and 1 email address. There is no way to get in direct contact with anyone to escalate such a big issue. What I saved in $$$ I wasted in my time.

Gusto is simple to use. I like the email reminders to ensure I run payroll on time. Great support with timely answers.

Pros

Ease of use. Great support. Email reminders.

It was easy to set up and run payroll. It will take over all of the payroll expenses for the feds and state automatically, no fuss. I cam access reporto easily. I only nended assistance one time and they were very timely and knowledgeable.

Pros

Once the system is set up, it is very simple to run payroll. A few clicks and it's done.

Cons

Cost. But in comparison to other sites with the same features it works.

Advice to Others

Once you get the work done up front, this product is really simple.and hands off. It pays all of the state and federal expenses automatically and I can access reports as needed.