Gusto software


598 reviews(5.0/5)
598 reviews(5.0/5)

Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

598 Reviews of Gusto

Showing 1 - 20 of 598

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  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    September 2018

    Gusto

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. Paperless, secure and direct transactions
    2. Moderate price

    Cons

    Now that I can think of at the moment because of the benefit outweights the advantages

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Josh from DNSFilter

    Number of employees: 2-10 employees

    September 2018

    Makes paychecks easy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    I like that it works, because everybody wants their paycheck! The biggest area where Gusto shines is in it's beautiful and easy to navigate interface. Most people rarely want to login to their paycheck software, so when they do it's because they want to view paystubs or check tax information. Gusto makes this front and center.

    Cons

    There isn't much negative to say about the product, except that W-4 information could be more easy to access.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chase from Play.Wash.Pint.

    Number of employees: 11-50 employees

    September 2018

    Payday just got better!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We made the switch to Gusto 6 months ago and it has been for the better! We spend half the time we used to and we can pay, implement pto, and reimburse our staff with only a few clicks. Our staff love Fridays because that’s when they get their Gusto emails!

    Pros

    • Ease of use
    • Employees love the thoughtful details and ability to see and download pay stubs on their phones
    • Makes the payroll side of bookkeeping so much easier


    Cons

    No cons so far! We just enjoy the time saved working on employee payroll.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This app is great with nice features and easy to use.

    Cons

    Better support for android devices would be good (6.0 or earlier?)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ari from Nulife Treatment Centers

    Number of employees: 11-50 employees

    September 2018

    Have used with two companies in the past

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Gusto was a great payroll system that got the job done every time. Never had a single problem, and customer support was great.

    Pros

    Gusto is a no frills, very easy to use and understand payroll system. I have never had an issue with it.

    Cons

    In reality, there were no issues with it. The only thing I could think of is that it should still be accessible to former employees even if their company emails are no longer active.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bryan from Capritta Appliance and AC

    Number of employees: 11-50 employees

    September 2018

    Easy to use. Info rich.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very use to set up and implement. It manages a lot of HR frustrations of on boarding. And it integrates 401(k) and benefits easily.

    Cons

    I really haven’t run into anything that has caused me any grief.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bonnie from Hunter Vision

    Specialty: Healthcare / Medical

    Number of employees: 11-50 employees

    September 2018

    Love It!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything! So simple to use and navigate. Simple to download a PDF even from your cell phone to easily view paycheck. Easy log in access. Everything is in one place.

    Cons

    I have nothing negative to say about it. I would not recommend anything be changed. There is nothing that needs to be improved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Bridget from Squeaky Clean Inc

    Number of employees: 11-50 employees

    September 2018

    Making payroll less painfull

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great experience! All employee on boarding paperwork is there, the new hires take care of it. Employee access, no more coming to me with changes, they can make the changes themselves. No more papers upon stacks of papers!

    Pros

    Ease of use even for the person afraid of the computer. Customer service is Great, adore the design, ease of using the site, the characters are adorable.

    Cons

    Setting up was a bit more than expected, considering we have multiple pay rates, not a big deal.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Vicki from Larry Phillips CPA

    Number of employees: 2-10 employees

    September 2018

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Once set up, Gusto makes processing payroll a snap.

    Cons

    For my purposes, everything has been easy. There haven't been any issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Victoria from United Infrastructure Group

    Number of employees: 201-500 employees

    September 2018

    Review on Gusto

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Payroll Processing time is less and its easy to calculate all reports.
    Chat Option.
    App is nice.

    Cons

    I think they should just charge for the candidates who will receive the payment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dan from Tampa Bay Lightning

    Number of employees: 201-500 employees

    September 2018

    Saves tons of headaches with accounting and HR onboarding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It saves headaches, money and a lot of time with regards to all of the tedious stuff when it comes to operating a business.

    Pros

    It helps business owners navigate the sticky world of accounting and on boarding of new employees. This is one of the most challenging things for small business owners along the way.

    Cons

    There is not much that I do not like about this software, it has made life much easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Great Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They were helpful in getting previous payroll information loaded and helpful when there was an error I couldn't fix on my own.

    Pros

    SO EASY to use! Literally takes less than 5 minutes to run payroll and reports needed.

    Cons

    I have not had any issues from this site.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from 5K Storage

    Number of employees: 2-10 employees

    September 2018

    Perfect for businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was very user friendly and up to date.

    Cons

    It was not a good fit for our business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Great Payroll Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Integration from old program was very simple.

    Cons

    We haven't had any issues with this program yet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeremiah from Jimtech Enterprise Solutions

    Number of employees: 2-10 employees

    September 2018

    Great Hr software solutions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like gusto due to vast resources and its excellent cloud-based payroll, benefits, and human resource management solution for businesses.

    Cons

    Its a technological human resource software that leverages on technology with a good payment system

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Cheap but useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how it does the job almost for you. automating and cancelling payroll, and there's also a free trial which i think is great and really fair for consumers like me/.

    Cons

    customer service is not available on weekends, which is understandable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    An HR-solution revelation for employees

    Ease-of-use
    Functionality
    Quality
    Support

    I wish the HR solutions at my previous companies had been as helpful as Gusto has been. So many other providers create such needless headaches when looking for the most basic employment (pay, benefits, insurance, 401k, etc.) information. Gusto's been a revelation.

    Pros

    As an employee, it's been such a revelation using Gusto. It's so easy to get so many HR-related things done (check pay stubs, change tax exemption status, see benefits, etc.) in a friendly, well-designed solution that it's mind-boggling that some of the older, entrenched HR solutions have been getting away with such a painful UX for so long.

    It's one of those companies where they really seem to lean into their brand promise in every little interaction... even when I emailed them to ask a question about COBRA coverage, they responded sooner than expected with a friendly, personalized, helpful response. It felt like I was talking to someone who represented the company and genuinely cared about my experience with them. (Unlike, say, an outsourced call center person.)

    Cons

    I don't know what Gusto costs relative to the competition, so I don't know what the ROI will be for you, but frankly I haven't run into any frustrations with Gusto, yet. It's been nothing but pleasant surprises.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    September 2018

    User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use, inexpensive, and very helpful to get a lot of work done in a relatively short time

    Cons

    There is no way to design/customize in details

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Perfect HR solution for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and easy to implement. Can be used with no knowledge of HR industry for small business owners.

    Cons

    No specific cons, it is competitively priced, perhaps a bit higher than similar services but they do offer some sophisticated add ons like connecting you with an accountant.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Really helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked that I could see my paystubs, and benefits all in one place

    Cons

    I don't have any complaints. It's been great

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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