Gusto Software


 

Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

 

Gusto - Run Payroll
 
  • Gusto - Run Payroll
    Run Payroll
  • Gusto - Benefits
    Benefits
  • Gusto - 401(k)
    401(k)
  • Gusto - Time Off
    Time Off
  • Gusto - Employee Records
    Employee Records
  • Gusto - Workers' Compensation
    Workers' Compensation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

149 Reviews of Gusto

 

Start your review of Gusto

Click to start
https://www.softwareadvice.com/hr/gusto-review/
Software Advice Reviews (73)
More Reviews (76)

Showing 1-20 of 73

Jonathan from fortyw
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great simple to run payroll

Pros

does full payroll tasks. great value. helpful staff. good integration with quickbooks. good email notifications to staff

Cons

some unusual documents for small business, for some states, not part of the service.
would like general liability insurance, maybe they have that now, didn't at the time i needed it

Review Source
 
 

Harue from Cinter, LLC
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Thorough customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very easy to use. I can run payroll many times in a month and the fee is same. Online chat is always pleasant.

Pros

There are nice features that we didn't expect such as company survey, etc. We are using this for feedback.

Review Source
 
 

David from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Gusto..Payday!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The gusto app really seems to streamline the payroll process. It just helps make everything very clear, from hourly pay, to bonuses, etc! Avoids any confusion, and get things done in a timely manner, which people like:)

Cons

So far we havent found many cons. The app seems to be working well, doesnt have any glitches or issues. We are pleased with this product!

Review Source
 
 

Carey from RRS, LLC
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Does every payroll function for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Performs as promised

Pros

Does it all with only a few key strokes and not much time. Prompts you to complete tasks with constant reminders.

Cons

Clock in feature wasn't what I needed. We are a very small startup and it was overkill for us. Not bad, just not what I needed.

 
 

Brandon from BAM Towing & Transport
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Making Payroll Easy!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto has been terrific so far. I use it for 2 different business's and it is quick and easy to use once everything is setup.

Pros

Simple interface, inexpensive, easy to use, reminders for payroll

Cons

Customer service is not always available via chat.

 
 

Maire from Relay Shop USA
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Ideal HR choice for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I initially started to use Gusto because I needed a company who could provide payroll services but also make sure our company was in compliance with everything else regarded payroll and the hiring process, as well as worker's comp and benefits.
So far (it's been over a year) we are truly satisfied. We also integrated Boomr for time tracking within Gusto, so no more looking for timesheets at the end of the week.

Pros

Everything in one place: payroll, workers comp, benefits, time tracker (with Boomr integrated)
Customer service on chat!
Easy to get new employees on board

Cons

Health benefit not yet available for Georgia but coming soon!

Advice to Others

They let you try their service for a month for free, so you get a chance to try before paying, but it's super cheap after and no contract!

 
 

Natalie from Sindrich & Associates
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

GUSTO is the way to go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

GUSTO is a great solution for the small business owner. Always adding and expanding their services.

Pros

Vacation tracker, paperless delivery, and record keeping make it easy for the employees. They love the look and fee of their login pages

Cons

Reports section is a little challenging. Not all reports can be found here and require users to unbury in other areas of the system. Compromises the intuition of the system. The rest is awesome!

Advice to Others

While change can be painful, it is well worth it. You won't regret using Gusto as your payroll provider.

 
 

Deanne from Kombucha on Tap
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Streamlines Payroll

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Gusto has been very easy for us to use. We like that we can set it to auto-pay. It streamlines our payroll and lets us focus on other tasks.

 
 

Lois from HOME Salon and Spa
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Once afraid to change Payroll Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prior to our company's transition to Gusto, we used our Accountant, who was across the street from us. Life appeared to be easy; fax the necessary report to them weekly and on Friday walk across the street to pickup the checks. Unfortunately, it was sometimes cumbersome to get reports from them that we occassionaly needed. All company taxes were paid and handled by them and I had 100% confidence in them. I must admit, I was not in favor of moving to Gusto, life was too easy.... In addition, we transitioned at the end of May (mid-quarter). Needless to say, I had many concerns with the payroll that was paid for the first 5 months of the year and not being available thru Gusto.. I am happy to say, that the experience I have had with reports, assistance and all my tax concerns and payroll concerns have gone away. We are very happy with the service and support we get from Gusto.

Pros

We love the support and knowledge that the employees of Gusto have. Always willing to go beyond!

Cons

It is somewhat cumbersome being in a different time zone as them.

Advice to Others

Go for it... you will not regret in.

 
 

Suzanne from Martel Medical Office
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Couldn't be easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I never realized how much time I had wasted preparing our company payroll and other HR-related tasks until I found Gusto. I heard of plenty other HR software companies... some good, some terrible. I was a bit reluctant at first, but I dove right in with Gusto and couldn't be happier!

Pros

The customer service is excellent. Whenever I've had a question, big or small, Gusto's representatives have always replied quickly. Most recently, I tried the 'chat' option, and I received my reply in a matter of seconds! That's the kind of efficient service I had hoped for.

Cons

None to speak of

 
 

Mariah from Armstrong Property Management
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best payroll software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is wonderful and affordable. I can give multiple pay rates, I can group my staff into teams and run specific reports for each team, and it integrates right into QuickBooks.

Pros

Easy integration into NimbleSchedule and Quickbooks, I can cancel payroll as many times as I want, I can run as many payrolls as I want (I'm only billed monthly per employee).

Cons

They don't print checks, but if you get everyone on direct deposit it is not really a problem.

Advice to Others

Try them out, I believe they do 30-60 days free, you won't look back!

 
 

Sonja from Just Bark’n Beautiful Dog Groomung
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

The BEST payroll software out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I LOVE Gusto, after much research and comparing I decided to go with Gusto and I am so glad I did. Easy to use and their customer service is AWESOME!

Pros

I key in a few figures at the end of the week and Gusto does all the rest.

Cons

Sorry, but I cannot think of one thing to say that I do not like about Gusto.

 
 

Deanne from Kombucha On Tap
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Gusto is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are really enjoying using Gusto, especially since we can put our payroll on autopilot.

 
 

Shelbi from Sterling Associates, LLC
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Fantastic for the small business, even better for the wallet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is great for small companies. We only have 4 people on payroll and there are so many things that could and did go wrong on other payroll systems. Gusto keeps up informed and up to do on documentation, law changes and requirements. Their custom service team is fantastic answer questions and solving problems.

Pros

Customer service, overall user design.

Cons

If you forget to run your payroll by the deadline, your employees will get paid a day late.

Advice to Others

Although their services seem slightly more expensive, they really do provide great service.

 
 

K from Yoga 4 Change
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Product - Once you get the hang of it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for small business owners. Helps with payroll, as well as end of year tax statements.

Pros

Easy to input data and hours.

Cons

If you accidentally click back, you loose all your data inputted.
If you choose to input the data (account information, social security number) yourself, not an option to still have it sent to the contractor/employee to have them check it.

Advice to Others

Get this if you are a small business, it saves time and once you get the hang of it, you will be able to save time in the long run.

 
 

Gene from Arverne Dental
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Can't calculate Paid time off

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a small business in NYC, we need to obey NYC PTO rules. Gusto doesn't understand that employees can have up to 40 hours of sick leave per year that is being accrued. For each 30 hours worked employees get 1 hour of sick leave. That is the NYC rule as of 4/1/2014. So, if someone accrued and USED!!! 24 hours of sick leave in 2016, the same person can accrue only another 16 hours. Gusto software takes 40 hours as the limit BUT doesn't subtract USED hours!!! I've ended up playing 56 hours of sick leave to one employee as Gusto software keeps accruing till the same person has 40 hours again without subtracting USED hours. Same story happened with Vacation hours. Gusto programmers do not know about Subtraction as a function. Customer service stated that Gusto software has LIMITATIONS!

Pros

Simple interface with limited functionality.

Cons

Incorrectly calculated pay stubs creating confusion for employees.

Advice to Others

Please find another company that is aware of subtraction between available PTO and used PTO

 
 

Elizabeth from Rebel Popcorn
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is the only payroll software that I have tried, however I haven't felt the need to try any others! It is simple to use, has a clean layout, is simple for my employees, and pays painlessly.

Pros

I like that I can save information part way through the process of submitting payroll. This is very helpful if I start payroll before intending to finish. I also really like that my employees can on-board themselves. This saves me time and also minimizes mistakes. The customer service has been really helpful when I needed them. Also, the email reminders are very helpful.

Cons

Unfortunately, they only support addresses in The United States. When a former employee moved to Guam, my only answer for her to get her W-2 was asking her to sign on and retrieve it herself. This was a little frustrating.

Advice to Others

I don't know how the price compares to other services, but it truly has been trouble free.

 
 

Patrick from PA Lawn Service
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

What a mistake

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It started out as an excellent product. Easy to use... easy to set up... then I start getting notices from the IRS and State... each phone call was more infuriating than the last... I was assured several times that things would be taken care of... I don't trust that things were done correctly... and the follow up calls that were promised never happened. I had to follow up with the state to make sure they got reports submitted. When I asked why it took them 5 months to figure out there was an issue they had not answer but the support team seemed to always send emails explaining why it was my fault.

Pros

It was easy to set up.

Cons

Customer Service and Technical Support are horrible. There does not seem to be anyone in charge. They are proud of the fact that they have a "comfortable" work environment but as they grow I would now describe it as lazy and indifferent. I am sure bigger companies get better service.

Advice to Others

Find someone else... the things you think are easy and flashy... they do well... navigating through state and federal is time consuming when they make errors. My state does not care who made the error they fine the business owner. I find it funny that a company this size has 1 phone number and 1 email address. There is no way to get in direct contact with anyone to escalate such a big issue. What I saved in $$$ I wasted in my time.

 
 

Brad from Raleigh Hills Liquor
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Gusto review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto is simple to use. I like the email reminders to ensure I run payroll on time. Great support with timely answers.

Pros

Ease of use. Great support. Email reminders.

 
 

felicia fairfield from Phases Transportation
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Gusto payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was easy to set up and run payroll. It will take over all of the payroll expenses for the feds and state automatically, no fuss. I cam access reporto easily. I only nended assistance one time and they were very timely and knowledgeable.

Pros

Once the system is set up, it is very simple to run payroll. A few clicks and it's done.

Cons

Cost. But in comparison to other sites with the same features it works.

Advice to Others

Once you get the work done up front, this product is really simple.and hands off. It pays all of the state and federal expenses automatically and I can access reports as needed.

 
 
 
Showing 1-20 of 76


November 2017

November 2017

I use Gusto for myself and several Clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easily process payroll and know that all payroll reports are automatically taken care of. For the cost all your quarterly and yearend reports are automatically filed for you.

Cons

W-2's and 1099's aren't sent out to the employees and contractors. You have to print and send them to them or have them login to retrieve.

Review Source: Capterra
 

Alison from HPC Accounting & Tax

November 2017

November 2017

Great experience, easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the setup part of Gusto the most. Gusto makes it so easy to setup new companies and new employees. They also have useful treats for employees such as the Welcome Card (for brand new employees) that are signed by their new co-workers before they arrive to the company.

Cons

Sometimes there are glitches in the software when loading reports, inputting new information, or moving to the next screen. Usually these are resolved within a few hours though, Gusto is very quick to respond to service requests.

Review Source: Capterra
 


November 2017

November 2017

I use it to keep records of my pay history

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

when it sends me Hurray, you got paid today email :) it is also very easy to use and shows the calculations transparently

Cons

I wish it had other functions as well, for example it could help fill out the tax forms, other than that it's great, but I don't use it too often

Review Source: Capterra
 

Steven from ESP Supply
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I use Gusto for my weekly payroll. A much more affordable option for small businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is fast and easy. Saves time and money from my old payroll company

Pros

Their online platform is very easy to navigate and understand. They have many features that built in that larger companies make you pay extra for. They integrate seamlessly with 3rd party platforms. They remind you when payroll needs to be run early because of upcoming holidays. I could go on for a while.

They let you run weekly payrolls at no extra charge.

Cons

It is hard to contact them by phone because their number isn't readily available on the portal. So if you like speaking in person, you will want to write it down somewhere. This is still a lot better than the large guys who make you sit on hold for an hour.

Review Source: Capterra
 

Amelia from Maid in JC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Finally takes the headache out of payroll!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

more time to focus on other aspects of running my small business

Pros

I love how streamlined and user-friendly the interface is. I love how simple it is to onboard a new employee. Also the customer service team are rockstars.

Cons

I'd love to see an option for staff to be able to request sick-days through their gusto login, also a few more HR features.

Review Source: Capterra
 

Appy from UpsideDoor

October 2017

October 2017

Great UX! Great Visual!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the overall experience! Very easy to use, clean UI and my favorite part is the paycheck email.

Review Source: Capterra
 


October 2017

October 2017

Gusto lets me put payroll and filing on auto pilot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gusto makes payroll stupid easy. Auto syncing data with FreshBooks is the icing on the cake.

Pros

I love how I can set it and forget it. Running payroll takes a couple of minutes and data is instantly synced to my FreshBooks account. Filing is handled automatically, so I don't have to worry about a thing.

Cons

Pricing has gradually increased since we started using Gusto about a year and a half ago. It would be nice if their were different tiers to choose from.

Review Source: Capterra
 

Christine from Christine Parizo Communications

October 2017

October 2017

So easy to run payroll!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Gusto is really easy to use. I just put in employee information, and when it's time to run payroll, it sends me a reminder. I log in, and literally less than two minutes later, I'm done. There are options for reimbursements, vacation time, health plans, and more.

Cons

It's a little pricey but it's worth it so that I can just run payroll so quickly. I can't think of anything I don't like.

Review Source: Capterra
 

Beth from The FurKid Company
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Gusto is a miracle tool for payroll!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has made payroll and hiring such a breeze! I used to dread new hire processing- but with Gusto the new hire do all of the work! And the interface makes it totally easy for them. =)

Pros

I am obsessed with this product and the support staff that comes with it! I have tried Intuit and ADP before finding Gusto. Gusto was a total game changer for me. The software is easy to use and really makes payroll a breeze for those of us who have businesses to run! You can upload a CSV file with that week's hours and any other payments and BOOM- payroll is done. I also like that they give me the exact amount I owe each week for that payroll- no monthly or quarterly surprises to budget for. And I have opted to roll in my workers comp payments as well. SO EASY. They also offer AMAZING onboarding options that mean every time I hire, I only enter a new employee's email address and they do the rest. I then verify that things look ok against their ID, e-sign the i9 and it's back to business for me. Everything looks modern, fresh and fun- and that makes my company look polished and put together! I literally do not know how we managed while using the other companies. We love Gusto!!!!

Cons

It might be a tiny bit more expensive than some of the other guys, but those dollars are completely worth the time saving and error avoiding features included in Gusto. And their customer service far exceeds the other companies as well.

Review Source: Capterra
 

Erin from stable|kernel

September 2017

September 2017

Gusto is one of the highest quality platforms I use at work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love everything about Gusto. Everything you need in terms of HR and operations is all integrated into the platform. The user experience is phenomenal. I know our VP of Operations is thrilled to have this piece of technology to use for payroll, healthcare, vacation days and more. This software changes everything. I highly recommend all small-medium business owners investing in Gusto.

Review Source: Capterra
 

Nalani from JumpBunch of Northern Virginia

September 2017

September 2017

Mostly easy to use. Fast. Flexible. Good Customer Support. Software integrations not seamless.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer Support
Fairly simple adding and terminating employee function
Simple interface
Clean look
Accessible by the whole team
Mobile interface

Cons

Hang ups with some email addresses slow onboarding
Website with no app
Must repeatedly sign on, no simplified biometric access
Integrations with time and attendance, but the systems do not easily share information. No simplified set up to make integrations seamless.

Review Source: Capterra
 

Geri from WEVO

September 2017

September 2017

Great functionality and ease of use for employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is simple, easy to use and has a personality so it's actually enjoyable to log in. Signing up for employee benefits was a breeze, and customer service was very responsive when I had a question.

Cons

It would be great if they had a calendar that showed all future pay days instead of just the next one.

Review Source: Capterra
 

Mary from Xola

September 2017

September 2017

Game-changer. Removes the need for a lot of HR bureaucracy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can change my paycheck allocations with a few clicks, not through printing/scanning a form, sending it to an HR person, and hoping they actually apply it. I feel much more in control of my own destiny, and it's nice not to keep a running list of "open loops" that you're waiting on someone else to handle.

Cons

Sometimes it'll take a bit of buffering before loading a page. If this is the only complaint I have I'd say that's very telling. :)

Review Source: Capterra
 

Perry from WEVO

September 2017

September 2017

Gusto is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Internally, we always say we strive to provide as good customer service as Gusto does. Their products are easy to use, their copywriting is straightforward and educational - you're always happy to see an email from Gusto. They make a sometimes tedious task (HR) fun!

Review Source: Capterra
 

Ken

August 2017

August 2017

No service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Product is ok but if you have any issues or they made mistake it will not be fixed.

Cons

No way to get them to respond to issues. Owe us money, they admit it, yet tell us check is in the mail every week for 6 months. So strange they won't resolve yet admitted in 5 emails it was their mistake and the check is in the mail.
Growth issues and poor management

Review Source: GetApp
 

Madelon from Radiance Dental, PC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

This software has changed my life

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Relaxation about handling payroll

Pros

It is so easy and intuitive. Makes Payroll almost fun! I hate hate hate this aspect of business. As a small business owner, I like how quick and easy it is to add employees and have all their reports at my fingertips.

Cons

not much bad to say. which I had known about it sooner as regular payroll companies are more expensive

Review Source: Capterra
 

Alexa from Paintzen

July 2017

July 2017

Easy way to run payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-very automated way to run payroll, good support for any questions that come up, super easy to make changes to payroll when needed

Cons

there is really nothing that i don't like....everything is great! the only question i get from employees is that there is no phone number for support - just an email

Review Source: Capterra
 

Nicholas from Clue Avenue Escape Rooms
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Payroll service for new business owners!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Very friendly and helpful customer service. Affordable/reasonable pricing.

Pros

How easy it is to use. Very user friendly, especially for people who DONT know what they're doing! When I signed up for Gusto it was the very first time I had employees, so naturally, I was very unfamiliar with the Payroll world. They made it SO EASY!

Review Source: Capterra
 

Kieran from Meridian Solutions Group
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent Cloud based payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent payroll and processing.

Pros

Ease of use and functionality are top notch. I've used other payroll options but for the cost Gusto is by far the best. Payroll options are extremely broad and cover almost every situation. Their support team is always available to address any issues.

Cons

Currently Gusto does not offer benefits for employees such as health in certain areas. However, they are working to expand.

Review Source: Capterra
 

Brendan from Doze Beds, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

intuitive payroll software that does everything we need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

effortless payroll processing

Pros

Gusto makes it incredible easy to add new employees and contractors and process payroll. The best part is they file all payroll and employment withholding taxes so we don't have to worry about anything!

Cons

The only complaint I have is that it seems a little pricey for those on a startup budget.

Review Source: Capterra