Gusto Software


 

Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

 

Gusto - Run Payroll
 
  • Gusto - Run Payroll
    Run Payroll
  • Gusto - Benefits
    Benefits
  • Gusto - 401(k)
    401(k)
  • Gusto - Time Off
    Time Off
  • Gusto - Employee Records
    Employee Records
  • Gusto - Workers' Compensation
    Workers' Compensation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

303 Reviews of Gusto

 

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Software Advice Reviews (87)
More Reviews (216)

Showing 1-20 of 87

Brian from Keller
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Not the best, nor the worst.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would personally advise against using Gusto if possible.

Pros

Gusto made a lot of things like quick payroll adjustments and taxes simple. For this it was worth the time and money.

Cons

Gusto has very limited customer support. They are near impossible to get a hold of and do not take phone calls.

Review Source
 
 

Beki from IOWN Project Maintenance, LLC.
Specialty: Utilities
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Gusto has all of the funtions you need for payroll and human resources

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Gusto is easy to use. It has a cute and fun user interface with fun graphics. Reports are quick to generate.

Cons

Gusto requires that they figure and complete the tax returns and send them on your behalf. This is fine unless you have a background/personality that wants to approve or make changes before the tax intities get them.

Review Source
 
 

brittany from meundies
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Makes payroll easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple, admin friendly, user friendly, simple interface. It’s more difficult to get payroll wrong than right.

Cons

There isn’t much I can say that I dislike about gusto. It integrates with our HRIS system and makes the job easy.

Review Source
 
 

Rosaly from Accounting
Specialty: Accounting / CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

My account was declined for payroll with no explanation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would be afraid to try them again and my account would be declined for no reason

Pros

The way the system is designed better compared to other companies but I would still not enroll anyone with them

Cons

Account was canceled last minute before I had to run payroll because “ the account does not fit with them “ that’s ridiculous

Review Source
 
 

Andrew from Landscaping company
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

No one ever reaches out from the company not once in two and half years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not once have I ever received one friendly call from gusto to remind me or update me or adjust my account or anything personal at all they are totally missing this important part of business.

Pros

The idea is good and convenient. It is software that you rent and has a call center with a 10-15 minute wait time. If that's sufficient for You, that's all it is. Software that you rent, not buy, and humans who never get in touch with you not once in two and half years.

Cons

Slow , disempowered support team that doesn't make changes to your account and gives hard NO on certain reasonable questions

Review Source
 
 

Tyler from Apex Caring Services
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Gusto is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Gusto is great for the money. Very easy to use and customer service is outstanding. If you are looking for Payroll 101 this is the company to go with!

Cons

Some of the HR functionality is limited but of course you know that going in. If you have unique holiday pay setup you will need a workaround to make it work.

Review Source
 
 

Raymond from Spectrum Bullpen, LLC
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Gusto is simple, fast, easy and integrates well with other common HR/Paroll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a payroll provider with some HR capability, GUSTO is definitely going to serve you well. It was super easy to setup, very supportive help desk and you can actually chat with support while you are in the tool, allowing them to help you in real time. I moved to GUSTO from Zenefits and will say I am very happy I did! Highly recommended.

Pros

Very Simple to use
Superb customer support (Online Chat with support while working)
Great flexibility integrating with QuickBooks and time keeping
Easy to add payroll deductions for all your benefits and/or other payroll deductions

Cons

Gusto has no integrated Background Check capability
Gusto could use more HR features, although they do have a capbility to do self unboarding.

Review Source
 
 

Sylvia from Mapper.ai
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Gusto Makes it easy!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The software is easy to work with and makes everything accessible. The employees are happy with Gusto and it helps take a load off of anyone who is new to the HR process.

Cons

Gusto should think about adding more HR functionality into its platform. It should include onboarding and checklists so everyone is able to incoporate that into their companies.

Review Source
 
 

Nolan from AcuStaf Development Corporation
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Very easy-to-use, simple software that does everything I really need it to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Like I said, I'm not sure what changed, but when we first started with Gusto (mid-2017), the response rate on emails were fantastic. Now, the only time I can get a response via email is if I submit a question and end up calling multiple days later. By the time my email is responded to, I typically have the answer from some other source or from a phone call.

Good software with the potential to be great.

Pros

--Very easy to use overall
--The dashboard is nice, especially with the notifications
--Love the intertwined tax forms
--Ability to customize reports
--Number of different reports you can run
--For the most part, support is very knowledgeable

Cons

The only con I really have is that Gusto used to be so good about responding to email and questions submitted online in a timely manner. Now, I feel like to get anyone to respond, I have to call which isn't a bad thing, but most of the time the person on the other end can't help me directly. They typically have to pass me off or get back to me via email which is what I would like to happen from the get-go.

Review Source
 
 

Danya from superdigital
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Really easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

How easy it is to use and easy to setup new employees on. We really like how automated everything is and we work with a lot of freelancers so that makes setup easy for us!

Cons

We wish we could setup an account that limits someones access to certain salary information but still gives them full capabilities of gusto. I'm the HR person and my ceo wants me to use gusto but doesn't want me to see her and the co-founder's salary information

Review Source
 
 

Summer from Reconciliation Servies
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great payroll software from the employee side

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I love the little emails they send on payday.

Pros

Super easy to use to find tax info, YTD info, paystubs, etc. I love that I can make changes to my payroll tax if I need to. I'm back to work after staying home for a few years with kids and our tax situation had changed so much I wasn't sure what I wanted to do on my first day of signing paperwork, but with Gusto I could go back and change it without having to look like an idiot in front on my new bosses. Plus it's a cute and fun app.

Cons

The only con I can think of is one time I needed to email all of the paystubs for the previous 6 months to my husband and I had to download each one and then email them one at a time. I would have loved a way to check a box and email them all at once.

Review Source
 
 

Mariah from Armstrong Property Management
Specialty: Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Best payroll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love this software, it is so easy to use, it is easy to adjust payroll if there is a mistake, it integrates with many different time tracking systems. The reports are detailed and customizable.

Cons

The only complaint I have is that Gusto will not send out checks, they must be printed in house and mailed out.

Review Source
 
 

Perla from Medicorp PA.
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Easy to use, but needs an app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the statistics, how friendly integrative it is about the fun facts/company love, and social media friendly. The daily inspiration quote is something good and positive.

Cons

It really needs an app, I can open it on my cellphone, but I think it would be better with an app, with face id would be better. It is already all social media integrative, so why not an app.

Review Source
 
 

Marcos from Nava PBC
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Stay away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cheap...but you get what you pay for. If you have less than 10 employees the price may be worth the headaches.

Cons

Stay away from Gusto. Why?
- You and your employees see different PTO balances because the system tracks them differently
- You can only have one PTO policy per employee. Moving employees between policies will delete the previous balances. If you do this mass move the system doesn't warn you until it's all gone
- You can't mass update anything. Need to make the same change to all employees? Get ready to click away for days! The slowness of the system also makes this a great experience if you love wasting hours.
- Customer service is useless and can take a long time to get someone on the phone. Email support takes 24 - 48 hours to respond even the smallest question.

Did I mention you should stay away from Gusto? Remember you get what you pay for.

Review Source
 
 

Dan from Consulting
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Pretty software but not worth the hassle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nice design!

Cons

Awful customer service. You will need more paperwork to get verified and they'll ask for weird tax documents that you probably wont' be asked for ever again in your life. They won't disclose this until right before you run payroll - and you'll be scrambling to get documents. They are a good deal financially but it's not worth the time and hassle. Just spend the extra money on one of their more reliable competitors.

Review Source
 
 

Jonathan from fortyw
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great simple to run payroll

Pros

does full payroll tasks. great value. helpful staff. good integration with quickbooks. good email notifications to staff

Cons

some unusual documents for small business, for some states, not part of the service.
would like general liability insurance, maybe they have that now, didn't at the time i needed it

Review Source
 
 

Harue from Cinter, LLC
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Thorough customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very easy to use. I can run payroll many times in a month and the fee is same. Online chat is always pleasant.

Pros

There are nice features that we didn't expect such as company survey, etc. We are using this for feedback.

Review Source
 
 

David from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Gusto..Payday!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The gusto app really seems to streamline the payroll process. It just helps make everything very clear, from hourly pay, to bonuses, etc! Avoids any confusion, and get things done in a timely manner, which people like:)

Cons

So far we havent found many cons. The app seems to be working well, doesnt have any glitches or issues. We are pleased with this product!

Review Source
 
 

Carey from RRS, LLC
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Does every payroll function for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Performs as promised

Pros

Does it all with only a few key strokes and not much time. Prompts you to complete tasks with constant reminders.

Cons

Clock in feature wasn't what I needed. We are a very small startup and it was overkill for us. Not bad, just not what I needed.

 
 

Brandon from BAM Towing & Transport
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Making Payroll Easy!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Gusto has been terrific so far. I use it for 2 different business's and it is quick and easy to use once everything is setup.

Pros

Simple interface, inexpensive, easy to use, reminders for payroll

Cons

Customer service is not always available via chat.

 
 
 
Showing 1-20 of 216

Marian from Jet Set Go
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Perfect Tool for Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a simple platform and payroll is easy process. It automates tax withholding so you don't have to worry about it.

Cons

It would be great to use a mobile app and see functions available when I'm not near a computer and need to use the program.

Review Source: Capterra
 

Niki from Fluid Inc.

May 2018

May 2018

I've used Gusto for the past four years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I absolutely adore Gusto. It's intuitive, aesthetically beautiful, and their customer service is amazing. I also like that you can login even after you're done with that company, to see your paystubs and benefits!

Cons

The phone number isn't super easy to find, and I wish they explained a little more about COBRA health insurance/or even next steps for after you leave the company!

Review Source: Capterra
 

Joel from foreUP

May 2018

May 2018

My Payroll is automated and streamlined

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love using Gusto, we came from Quickbooks payroll and that caused extra work b/c of limitations. Those are all removed with Gusto. It's a good user experience for our employees too.

Cons

The integrations are limited, but I have seen them getting there. Not many 401k integration options but it does make it easy to setup reporting to keep everything inline, if using other systems not integrated.

Review Source: Capterra
 

Danny from You Can Call Me Queen Dee

May 2018

May 2018

I use it for 2 businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have loved it so far. I'm using it for 2 businesses, and it has a simple interface, it's inexpensive, easy to use, and has reminders for payroll

Cons

I like very accessible customer service. I would find it helpful if the customer service was more available on chat.

Review Source: Capterra
 

Katie from Purespective

May 2018

May 2018

I love getting paid on time through Gusto!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of service and the reliability of getting paid on time through Gusto while working as a contractor.

Cons

I don't have any complaints about this software. It has been easy to navigate and helpful to use! I would recommend this to others.

Review Source: Capterra
 

Tyrone from Premier Learning Solutions

May 2018

May 2018

Gusto makes payroll and taxes a breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Payroll has become less of a headache thanks to Gusto. We're able to shave off hours that were spent on calculations and the dreadful audits.

Cons

I haven't found anything not to like. Gusto has great customer support and syncs up with existing accounting software. Those two features make everyone's life so much easier.

Review Source: Capterra
 


May 2018

May 2018

Got paid by a client through Gusto and it was really simple.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Easy payment of an invoice for on site contract work.

Pros

Gusto has a very easy signup, clean interface, and made getting setup for payment really simple. I got an email notifying me of an incoming payment, and then it was in my bank a day or so later.

Cons

I don't have much to complain about. I wish other payroll systems were this simple to use, honestly.

Review Source: Capterra
 


May 2018

May 2018

So far, my experience with Gusto has been positive.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

They send me emails every pay period and give me insight into each pay stub, benefits, etc. It's very easy and straightforward.

Cons

Nothing so far, although I'm sure there are parts of it that I'm not capitalizing on. Maybe a crash course on how best to use Gusto would be helpful (similar to how the iPhone sends messages to show you new features).

Review Source: Capterra
 

Drew from IDM

May 2018

May 2018

This has been a great asset to our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Consolidates work for us. Easy to use and takes hours of work off of our hands. This has been a lifesaver.

Cons

Nothing that is a show stopper, just some minor interface items but overall the software has been great and does what we want.

Review Source: Capterra
 

Carrie from Atlanta Movie Tours

May 2018

May 2018

We used to have ADP for payroll and switched to Gusto. Great decision. Everyone likes Gusto

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's just easy to use and user friendly. I personally like being able to see my check amount, the taxes break down, etc. right in the email rather than having to log into the actual account. Several employees have also commented that they enjoy the fun "Did You Know" facts that are included in the emails.

Cons

There's not a whole lot I don't like. So far everything has been positive. I am just a employee/user on the site though and have no knowledge about the cost, the back end, etc.

Review Source: Capterra
 

Adam from Holy Infant School

May 2018

May 2018

My company uses this for our payroll system

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I think this program because you can see all of your information related to your paycheck. The program is very user-friendly and provides the most up-to-date information regarding payroll. I also like how it tells you how many years you've worked...in a different way.

Cons

I really don't have any thing to say about this. The program works for me and I am able to view my paychecks.

Review Source: Capterra
 


May 2018

May 2018

Easy Payroll!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Makes everything very easy and user friendly. Has lots of options to make running payroll a breeze!

Cons

Nothing really to complain about! This product is honestly easy and seamless to use, we love having it!

Review Source: Capterra
 

Erasmith from MINHVI

May 2018

May 2018

Good software for the generation of payroll, really is a solution to streamline processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, payroll deductions are added in a simple manner, in addition to being user-friendly for the administrator.

Cons

More human resources functions should be incorporated and more frequent contact with clients

Review Source: Capterra
 

Gloria from HCE Myron
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Gusto makes the payment process so simple, with all the information well organized in one software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a small company, this software has been a very useful instrument in helping us stay in track with the payment task and it keeps all our employees needed information well stored and handy.

Pros

You can set up and schedule payments, and let the system handle the rest, it allows you to use any device, including mobile devices and the main benefit is the time you are saving.

Cons

I wish they could add the printing option and in regards time frame just have in mind you have to run your payroll 4 business days in advance.

Review Source: Capterra
 


May 2018

May 2018

Gusto works very well for us. It is reliable and accurate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gusto makes our payroll very easy to administrate and to use.

Pros

Easy to setup. Reports are easy to read, user information is simple to enter. Flexible to make changes from pay period to pay period.

Cons

To date, we have not found anything to dislike. We are very happy with Gusto and it suits our payroll needs perfectly.

Review Source: Capterra
 


May 2018

May 2018

I love Gusto! I get an email each pay period and it provides a comprehensive breakdown of payment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how I can always count on the email being in my inbox the morning of payday! I also love how I can clearly see what % went to taxes, 401K, and so forth!

Cons

I think overall the software is great! I don't have any strong complaints, but I am curious to know where the software is going to go. Like what is next for Gusto ?

Review Source: Capterra
 

Meg from Higher Education / Christian seminary

May 2018

May 2018

I love using Gusto! Very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the layout and the ease of use. It's very fun and well organized. It's been especially great to use during tax season.

Cons

I can't think of many things I dislike about this software. Maybe if you don't like email notifications it might seem burdensome.

Review Source: Capterra
 


May 2018

May 2018

Super easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super easy to work with. The onboarding experience was fantastic. I received a link and it was easy to complete all my tax paperwork.

Cons

I haven't had a bad experience yet as a user. Might be different for administrators, but I really dug the onboarding process.

Review Source: Capterra
 

Elle from Chicago Public Media

May 2018

May 2018

Free Trial

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple payroll processor. Automated payroll, easy to keep track of time off and employee paperwork.

Cons

We are just trying this out for the time being. Seems ok and running smoothly. The phone app could use some work.

Review Source: Capterra
 


May 2018

May 2018

Fast and Easy Way To Run Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So quick and easy to get up and running with payroll for a startup S-Corp. It's fun, modern, millenial interface makes it a delight to use.

Cons

It is easy to feel like you have crossed all your T's and dotted all your I's with the IRS by using this service - be warned - Gusto does not cover all that might need to be done for your taxes!

Review Source: Capterra