As an owner/operator starting out, I ran into problems implementing other payroll systems for our company. Luckily I came across Gusto and got things up and running g fast. We’ve been using it ever since.

Easy on boarding and constantly communicating with our management staff has kept Gusto in its place of being our payroll management system for our employees.

It’s a little pricey, especially since we don’t use all of the available features but it’s a good system overall.

It's a good program for both time-tracking and payroll. JUST MAKE SURE it will handle the way you want to process payroll. With QBO, I can do next day (or even same day) direct deposit, no matter when I run payroll. With Gusto I had to set arbitray pay periods that didn't fit twice monthly payroll cycles. Their programming for pay periods was very archaic.

Gusto was easy to use for our employees for time tracking, and I liked the online portal for employees to see their payroll information.

They couldn't handle doing payroll for hourly employees twice a month. It was a disaster for us, and we had to switch back to QB Time and QBO Payroll. Our accounting firm had recommended switching to Gusto, so we did, but we're so glad to be back to QB Time/QBO Payroll

This was easy to work it felt like it was durable and compatible to other payroll sites

It it does take time to learn but it was not really a con for me

Sadly, we will be leaving Gusto. We absolutely love the services (overall) and due to their great platform (and price), we have remained patient with some of the shortcomings. That said, I am so disappointed that we don't have better support. After a major payroll issue in May 2023, I remained calm and even inquired about upgrading our plan so that we could get better quality support and avoid future issues. No luck - I spoke to people in sales, but never heard back. Their software does not fully support multiple locations (must use DEPARTMENTS), which presents problems across the company. The worst issue we faced was based on an honest error our company made: One of our new hires mistakenly ran payroll for a new location prior to the account being funded. This caused an insufficient funds matter, which was totally our fault. However, the system locks you out without the chance to run payroll until the payment is cleared - we couldn't even run paper checks. This means our valued staff were paid late. There was no way to expedite this (bank wire, etc.) so I ended up driving several hours to delivery paper checks to our teams. Customer support wouldn't even allow me to speak to a manager about the situation so I could provide feedback for future customers. If you are a small office with 1- 30 employees, I think Gusto could be a great option. However, if you need more granular permissions for leadership, quick/dedicated support, look elsewhere.

Gusto is likely the easiest platform to learn and use. Our team members with limited tech skills can navigate the system with ease. I constantly see updates and enhancements throughout the system that are beneficial and useful. Also, the price is hard to beat for all the features. We use Gusto for health benefits, 401k, PTO, and time tracking - all work relatively fine. The only catch is assessing if your company is too large for Gusto's abilities.

As our company began to grow, we started to notice limitations in the platform. Once we grew to having multiple locations, things fell apart fast. Between the two companies I own, we hardly ever need the support team. However, when we do, it has become increasingly difficult to get the help we need. It is hit or miss. In a nutshell, if you have more than 30 employees in multiple states/locations, look at other options. We are taking both of our companies to another provider. Multiple times, Gusto could have saved this relationship, but I don't think I was ever able to reach someone who cared enough.