Gusto
About Gusto
Awards and Recognition
Gusto Pricing
Simple: For smaller businesses with simple salaries, wages, and pay schedules. $40 per company + $6 per employee per month. Plus: For businesses with complex hiring, payroll, and team management needs. $80 per company + $12 per employee per month. Concierge: For businesses with more sophisticated HR, policy, and compliance needs. $149 per company + $12 per employee per month. Premium: For growing businesses who need premium tools and dedicated support (minimum 25 employees). Talk to sales to create your custom plan. Contractor Only: For companies without W-2 employees. $6 per contractor per month.
Starting price:
$6.00 per month
Free trial:
Available
Free version:
Not Available

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Most Helpful Reviews for Gusto
1 - 5 of 3,775 Reviews
Matthew
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed February 2021
Great value. All the features you need.
Erik
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great HR Option for Small Businesses
As an owner/operator starting out, I ran into problems implementing other payroll systems for our company. Luckily I came across Gusto and got things up and running g fast. We’ve been using it ever since.
PROSEasy on boarding and constantly communicating with our management staff has kept Gusto in its place of being our payroll management system for our employees.
CONSIt’s a little pricey, especially since we don’t use all of the available features but it’s a good system overall.
Reason for choosing Gusto
I trust Gusto more in that this is the primary thing they do for businesses
Reasons for switching to Gusto
Gusto was easier to implement and provided more support
Suzanne
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Gusto for time tracking and payroll
It's a good program for both time-tracking and payroll. JUST MAKE SURE it will handle the way you want to process payroll. With QBO, I can do next day (or even same day) direct deposit, no matter when I run payroll. With Gusto I had to set arbitray pay periods that didn't fit twice monthly payroll cycles. Their programming for pay periods was very archaic.
PROSGusto was easy to use for our employees for time tracking, and I liked the online portal for employees to see their payroll information.
CONSThey couldn't handle doing payroll for hourly employees twice a month. It was a disaster for us, and we had to switch back to QB Time and QBO Payroll. Our accounting firm had recommended switching to Gusto, so we did, but we're so glad to be back to QB Time/QBO Payroll
Reason for choosing Gusto
Thought it looked easier to use
Reasons for switching to Gusto
Accountant Recommendation
Jessica
E-Learning, 1 employee
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed July 2023
Great product
This was easy to work it felt like it was durable and compatible to other payroll sites
CONSIt it does take time to learn but it was not really a con for me
Sheldon
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2023
A loyal customer that will be moving away from Gusto... HONEST REVIEW
Sadly, we will be leaving Gusto. We absolutely love the services (overall) and due to their great platform (and price), we have remained patient with some of the shortcomings. That said, I am so disappointed that we don't have better support. After a major payroll issue in May 2023, I remained calm and even inquired about upgrading our plan so that we could get better quality support and avoid future issues. No luck - I spoke to people in sales, but never heard back. Their software does not fully support multiple locations (must use DEPARTMENTS), which presents problems across the company. The worst issue we faced was based on an honest error our company made: One of our new hires mistakenly ran payroll for a new location prior to the account being funded. This caused an insufficient funds matter, which was totally our fault. However, the system locks you out without the chance to run payroll until the payment is cleared - we couldn't even run paper checks. This means our valued staff were paid late. There was no way to expedite this (bank wire, etc.) so I ended up driving several hours to delivery paper checks to our teams. Customer support wouldn't even allow me to speak to a manager about the situation so I could provide feedback for future customers. If you are a small office with 1- 30 employees, I think Gusto could be a great option. However, if you need more granular permissions for leadership, quick/dedicated support, look elsewhere.
PROSGusto is likely the easiest platform to learn and use. Our team members with limited tech skills can navigate the system with ease. I constantly see updates and enhancements throughout the system that are beneficial and useful. Also, the price is hard to beat for all the features. We use Gusto for health benefits, 401k, PTO, and time tracking - all work relatively fine. The only catch is assessing if your company is too large for Gusto's abilities.
CONSAs our company began to grow, we started to notice limitations in the platform. Once we grew to having multiple locations, things fell apart fast. Between the two companies I own, we hardly ever need the support team. However, when we do, it has become increasingly difficult to get the help we need. It is hit or miss. In a nutshell, if you have more than 30 employees in multiple states/locations, look at other options. We are taking both of our companies to another provider. Multiple times, Gusto could have saved this relationship, but I don't think I was ever able to reach someone who cared enough.