Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

Run Payroll
Run Payroll

Run Payroll

Benefits

Benefits

401(k)

401(k)

Time Off

Time Off

Employee Records

Employee Records

Workers' Compensation

Workers' Compensation

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



800 Reviews of Gusto

Overall rating

4.5 / 5 stars

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Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Makes life easier

Pros

It makes it easier to do my job and get employees paid.

Cons

I haven't yet had a negative experience with this software.

Review Source: Capterra

Sidney from The Bronx Brewery

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

So cool, I've never used anything like this

Pros

Gusto is SO easy to use! It makes the process of getting paid and filling out those pesky tax forms so much quicker and easier. I always have immediate access to my pay stubs and other forms without having to ask the HR person at my office.

Cons

Since the tax forms are online, they look different from the forms you typically fill out.

Review Source: Capterra

Maria from CRCFO

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Excellent Customer Service

Gusto makes managing payroll a breeze.

Pros

I use Gusto to manage my client's HR needs and so far it has been great.

Cons

I have never had a problem with Gusto so far.

Review Source: Capterra

Natalie from Schwartz and Associates

Industry:  Legal

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Simplifies the HR process!

Pros

What I like mostly about this software is it's ease of use, and that it simplifies the HR processing for companies.

Cons

It's a little bit expensive if you have multiple people working at an office, they should offer lower prices.

Review Source

Sarah from Newport Strength

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Very user-friendly

If I were selecting a payroll service provider, this one would be top of list to use.

Pros

The platform is very user friendly for people paying their staff members

Cons

I can’t think of what was difficult to use, it was pretty straight forward

Review Source: Capterra

Sean from Easier Accounting

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

Favorite Payroll Software

Pros

Setting up and running payroll is seamless with Gusto. They handle all of the filings and remittance if you choose to have them do it. It also integrates with many accounting softwares. Their customer support is always helpful.

Cons

There aren't many things about this software I don't like.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

Super cute, but I wouldn't use it again

Definitely a usable and fun service, but my negative experience outweighed the benefits for me.

Pros

I'm a huge fan of the Gusto customer interface. Super cute, and it makes payroll (and getting paid) fun. Gusto enrollment felt much more accessible than filling out paperwork etc. the "old fashioned way," and I loved the enthusiastic alerts in my inbox!

Cons

I stumbled across a pretty concerning security issue while using Gusto: my user email was changed (ostensibly by my in-office administrator) to an email that was not my own. Gusto support told me that the best course of action would be to contact the stranger who now had sole access to my account and ask them to help me change my email back – SUCH a security risk! If using Gusto, I recommend being vigilant about your account security and contacting your account administrator and/or Gusto's phone help hotline rather than reaching out via email.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Gusto is fantastic!

Very happy with it!

Pros

It’s incredublt easy to use and has a ton of options for your company of any size
Their support is wonderful and is always available to help
It integrates well with pre existing systems in place
Good pricing

Cons

It would be nice to have a little more flexibility in your options, and be able to make custom choices for each individual employee
Adding up bonuses can be slightly confusing with it as well

Review Source: Capterra

Silvia from Tranquil Home care

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Best payroll software

I would recommend this software because it is easy to use and it is pocket friendly.

Pros

Gusto is easy to use for online payroll. It offers a free trial when you first use it. The business support hours are reliable. It helps me pay my employees and follow up with leave days and vacation taken during the year. It allows me send an automated pay stubs to my employees. It saves me cost of paying an accounting firm. It always gives me a feel of confidence knowing that all my calculations are done perfectly well.

Cons

What I don not like about Gusto is that, It is normally hard for me to charge a fulltime employee payroll ones its saved. I don't know if I'm the one who doesn't know how to use Gusto.

Review Source: Capterra

Preston from DENTAL SMILES FOR KIDS LTD KENYA

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Best payroll tool for small business

It helps in most functions that are confusing a business owner. It saves time and money. It is affordable to all kind of businesses.

Pros

Gusto is easy to use. We use it in our company for permanent employees and consultants payments. It is easy to edit when need arises. Every time I want to take a leave or a vacation, I do communicate to our account. He enters the number of days I will take hence easier tracking. It is easy to add or remove an employee. It is cheaper than paying an accounting consultancy.

Cons

I do not have any con for Gusto. I can get my pay stub for previous months without hustling much.

Review Source: Capterra

Michael from Vida Health, Inc.

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Gusto makes viewing paystubs and getting payroll information easy

Gusto is just easy. Very simple and easy to used site. Well designed and makes the important things easy to find.

Pros

I like how easy it is for me to get my payroll and benefits information and view paystubs and other tax related information. Previous to Gusto it was a pain in the butt to get info form HR teams.

Cons

They recently changed the way you can make donations to charities and as a result, I can no longer easily donate to the charity of my choice.

Review Source: Capterra

Peter from TPIRC

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Nice employee hub

Pros

Place for employees to get to know each other a little bit more on a personal. Can greet new employees as they begin their new job

Cons

Limited on personal topics to list for people, not sure if there is any group interaction beyond the setup of the account

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

Easy Pay Option

My overall experience with Gusto has been a great success. I think one of my favorite features is that employees can access their w-2 from their account and do not have to wait for it to be mailed. It’s a great way to utilize information on the go or if you have employees who travel or work in multiple states.

Pros

I love the fact it is so easy to use. It keeps records for employees.

Cons

I don’t have anything that I do not like about the program

Review Source: Capterra

Shimira from Park Walk Apartments

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Gusto Review

Gusto is great when it comes to providing check stubs and alerts.

Pros

Always alerts you when you've been paid.

Cons

gusto doesn't allow me to change bank information through their system

Review Source: Capterra

Julie from Inner-Evolution Counseling, Coaching & Yoga

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Love it!

I am thankful to have discovered it. It made hiring an employee and doable reality for me.

Pros

It was easy to set up, great customer service and the service itself makes my job a breeze.

Cons

I can't really think of anything that I don't like about the software at this point. I have had a very smooth experience so far.

Review Source: Capterra

Shardule from Diassess

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Love this system!

Pros

We use Gusto at work for employee benefit management. Customer service is incredible.

Cons

I haven't found much to dislike about Gusto

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

simple to a T

Pros

I liked how it was easily used and how the dashboard was simple and to the point.

Cons

I don't like how you can't set up more than one payment option, you can only pay twice a month.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Great small business HR Tool

Pros

Very easy to understand layout for users, and you got very fun quirky emails on payday

Cons

As a user, it was hard to find cons - it was a very flexible and easy to use software. The only difficulty was in scaling to accommodate a larger workforce across 4 countries,

Review Source: Capterra

Jessica from Acuity counseling

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

LOVE GUSTO

Very easy to use, very convenient and I really hope we never use another program.

Pros

I love how easy it is to navigate through the tabs and look exactly what your looking for. Also a plus that paystubs are easy to access.

Cons

Have not found anything I do not like about this software yet.

Review Source: Capterra

Tanner from Spiff, Inc.

Industry:  Software / Technology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

A nice break from the usual payroll software

Pros

It's so easy to use. Onboarding was so straightforward that even a non-HR person like me could do it. It's so easy to run payroll each week and the features of the app are great. It's especially great at onboarding new employees and giving cool options like charitable donations and donation matching for employers. User management is super easy and it houses all of the documents on the platform.

Cons

The only thing I don't like about Gusto is that payroll that is more than $20K has to be run 4 days before payroll is due (I think ADP you can even do same day). I'm not sure if this is the same on every tier of the platform (I think we are on the lowest).

Review Source

Displaying 1 - 20 of 800 reviews