Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.



1,137 Reviews of Gusto

Overall rating

4.71 / 5 stars

Filters:

Showing 1 - 20 of 1,137 reviews

January 2019

Jennifer from botkeeper

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Ease of Use

Pros

I love Gusto. I like that it is cloud based and you can access anytime and anywhere. You can see neat things about employees and pictures. It gives you neat fun facts and is really easy to use.

Cons

nothing so far. For what I use it for it is perfect.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Easy and fun payroll

Gusto is our payroll/HR/benefits software and as a small team without a dedicated HR person, it is essential. It keeps everything organized and easy for everyone

Pros

Gusto is the easiest to navigate payroll and benefits service I've ever used. It's user friendly and fun

Cons

Dashboard functionality is not super robust

January 2019

Hopeton from CMAS Financials

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

One of the best payroll software on the market

It was a wonderful software and easy to use.

Pros

Easily one of the best software on the market to fully cover all your payroll needs, from calculations to direct deposit.

Cons

It’s not compatible with a all banks, and employee with accounts at some credit unions are not credited as quick as the major banks

January 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Gusto

It has great A function I recommend to my family members

Pros

Very unique Platform it was very exciting to understand

Cons

Love it the software has many function.The capable of learning news ways

January 2019

Randy from Savage Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Payroll for employees more than 1

I think there are so many software programs out there but I would have one for the S corp that made more financial sense. Your base is too high.

Pros

It is easy software to use. It is on top of things and is very colorful in communication. The employees say it is easy to use but I would not know since I am the only person. I have spoken to others with the same service, they like it.

Cons

It is not really cost effective for a father and 2 sons to pay so much for a payroll service. I thought going electronic would decrease the cost but it did not. The software runs everything so I thought this would create a long terms savings, I guess not.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Fantastic Payroll Experience

Gusto is what we use for payroll, and the setup and maintenance is beyond simple. The few times I've been stumped, Support Team was easily able to resolve the issue in real-time. They offer brokering of Health Insurance AND HSA benefits, but will only broker benefits if you let them broker insurance. We were interested in allowing them to manage our HSA, but we did not want to give up our insurance broker. So we ended up going elsewhere for that benefit. Otherwise, Gusto has been fantastic.

Pros

The ease of setup and regular use is unmatched anywhere I've seen.

Cons

Inability to manage an HSA account without letting them manage health insurance.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Good overall

Pros

the set it and forget it part and the fact that they file taxes on our behalf automatially

Cons

It's sometimes hard to find the report that I want

January 2019

Sonji from Communities In Schools of Memphis

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Small Nonprofit Review of Gusto

Gusto has been a lifesaver for us! We are a small shop and being able to run payroll in a matter of minutes is amazing!

Pros

Ease of use. We were using another employee management system that did not meet our needs and switched to Gusto.

Cons

There aren't any cons. It's so easy to use and we love the birthday card feature!

January 2019

Christopher from Easy Agent Pro

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

Gusto is a great all in one pay and time management system

Pros

Gusto makes it super easy to review your hours, get your W2, all that good stuff

Cons

AFAIK there is no mobile app for clock in, which can be limiting.

January 2019

kariuki from AfricaSokoni Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

Gusto 2019 review

Great, if my plea is heard I'll keep using it

Pros

Easy to use software as it has a great UI
Having online accounts where users can make adjustments with permissions is great as they can manage their salary with payments they need to make
Reduces much paper work in HR and accounting as well

Cons

Using the trial version but might be unable to get it in full since I feel the cost is too much on our end for the features

January 2019

Socrates from Panos Management

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

great UI and very easy to use

Pros

great hr tool. gives us all the info we need in an easy to navigate system. being able to download docs off it like pay stub are great too. it tracks all of your employee info from wages, company benefits, etc. all the reports are great

Cons

it doesn't sync properly. if you try to link info like pay dates with your outlook calendar, it will add a bunch of other info to your calendar too like co-worker's birthdays and other company inputted events

January 2019

Kaitlyn from DSA Boston

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Gusto payroll service is great

Gusto is a great, easy to use payroll service and works really well for managing a lot of part-time employees.

Pros

I like that the software is accessible anywhere because it's all online and the cycle studio I work at part-time has never had any problem- payments are always on time!

Cons

The only complaint is that direct deposits into accounts show up under the name "Gusto" rather than the name of the company.

January 2019

Lindsey from Sparkbox

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Easiest HR Software

I've worked places where getting paystub information was so terribly difficult that I often never even tried. Also, submitting time off and understanding how much time off you still have involved doing complicated math and the forms were usually tucked away and such a bad user experience. I take for granted how easy it is to use this software!

Pros

The user experience is great! I like the personality that comes through in the emails when you're paid and when you log in to the dashboard. I really enjoy how easy it is to see remaining time off and request time off. The forms are great, and mobile friendly which is very important. I can easily access my pay stubs without having to log in to some HR portal or Firewall-protected service.

Cons

The only complaint (and so minor!) is that on a mobile device, the paystub PDF is often cut off and cannot be zoomed in on. I'm using an iPhone 8. I tried in landscape mode and in portrait mode and it's the same result. Otherwise, everything else is great.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Easy all in one HR tool

This software is beautiful and easy to use. I highly recommend this software for all small business.

Pros

Gusto is great! It automatically does everything from 401k to taxes. Even help manage health insurance.

Cons

To be honest, I can not think of one con about this software.

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Great for payroll!

Pros

The UI is easy to use and simple to navigate from

Cons

None so far. It does the job well! Maybe if there was a dark mode implemented, it would make it 1000 times better.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

January 2019

Great for basic benefits program

This was fine for basic access to benefits and paystubs.

Pros

Friendly interface and clean layout. Almost everything is in a one page view.

Cons

Functionality seemed basic and I always felt like I was clicking around more than I should have to find the answer I needed OR I found I couldn't do certain things.

January 2019

James from New York School of Design

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

January 2019

Nice Option for Payroll

Pros

I can login quickly and easily to get what I need.

Cons

Nothing. It does what it needs to do without being confusing.

January 2019

Esteban from SaDi Consulting, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Information at a glance with in-depth info at your fingertips!

Pros

I love the information given at a glance in emails.

Cons

Nothing to complain about! I love this product!

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Awesome Navigation System

It’s an excellent payroll tool.

Pros

I like that you can create separate payroll for contractors

Cons

This software only allows two pay schedules per month.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Modern Payroll Software

Pros

Easy to use modern payroll software. I like it a lot better than Quickbooks but not as much as Square Payroll.

Cons

The pricing is more than Square but also has more features.