Gusto Software


 

Gusto (formerly ZenPayroll) is a fully featured payroll, benefits administration and compliance management platform. Designed to serve mainly small businesses across the United States, Gusto provides tools to manage core HR needs such as time tracking, hiring, onboarding and training, among others.

With dedicated online accounts, employees can fill out their personal details into the system and track all paperwork at one central place. Businesses can automate their payroll operations by scheduling payment and benefits release. Payments can be made via direct bank deposit or through check. The solution automatically delivers electronic payslip to employee's inbox upon completing the transaction.

Employees even have the option to make charitable contributions to their organization of choice directly from their paychecks. The solution automatically calculates, pays and files a company’s local, state and federal payroll taxes. Some of the additional features include custom reporting, multiple pay rates, multiple pay schedules and third-party calendar integrations.

Gusto is a web-based solution and comes with U.S.-based support to assist users.

 

Gusto - Run Payroll
 
  • Gusto - Run Payroll
    Run Payroll
  • Gusto - Benefits
    Benefits
  • Gusto - 401(k)
    401(k)
  • Gusto - Time Off
    Time Off
  • Gusto - Employee Records
    Employee Records
  • Gusto - Workers' Compensation
    Workers' Compensation
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

426 Reviews of Gusto

 

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Software Advice Reviews (97)
More Reviews (329)

Showing 1-20 of 97

John from Financial Services
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Good Payroll system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Gusto has a good UI and is quick to set up to start your payroll operations. It's very easy to navigate to see things like tax documents, pay stubs, PTO and more.

Cons

Tax compliance was an issue for some employees from different states. It was incorrectly calculating tax liabilities. Customer service was not much of a help.

Review Source
 
 

Robinson from Southern Rad Spec
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Solid payroll & HR starter-kit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use is incredibly high. Tech-first approach to an old problem - HR paperwork and IRS issues with payroll. Great customer support.

Cons

Costs few $/mo for a small company while Rippling Labs now does the same thing for free. I would not have left Gusto without the presence of Rippling.

Review Source
 
 

Derek from Colt Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great payroll software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Everything is super easy to use and set up. I've used this for multiple organizations. Does all filing for you!

Cons

Set up can be a bit complicated, but I think this is more required paperwork by the state/country than Gusto.

Review Source
 
 

Jason from NAE Cleaning Solutions
Specialty: Maintenance / Field Service
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Gusto is a game changer for small business payroll!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After using other options it is hard to quantify just how much time Gusto has saved us. They file forms and pay out child support for example. They also integrate with our time clock software which make sure things that much easier.

Pros

Gusto is easy to use. The price is much less then competitiors and it brings more value. Customer service is great!

Cons

During busy times of the year like tax season, it can be tough to get someone on the phone. It would be nice if they kept track of busier times and staffed accordingly.

Review Source
 
 

Wil from Hunter Vision
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Best Payroll, Benefits and Human Resources management company!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the look and design of this site. They really break everything down easily and make it simple for you to see everything you want to from how much PTO you have left to what you could have gotten with your salary for the year so far. Its fun!

Cons

At the moment I have no major complaints. Probably the only thing would be if they could create a mobile app with some of there features for on the viewing, like checking your paystub.

Review Source
 
 

Jag from KudosWall
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Gusto helps small companies to be compliant and worry free

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

1. Very easy to use
2. Guides you step by step to onboard a new employee
3. Running payroll is very easy
4. Gusto takes care of filing new hire reports to the states and taxes both federal and state.

Cons

I wish there was a way to issue 1099-Misc to lawyers and other freelancers who help us on demand. Monthly fees add up to an extra expense for a small startup.

Review Source
 
 

Adonis from Fujitsu Telecom Systems Philippines Inc.
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Doing payroll in easiest way!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gusto is an online HR Service that focus on Payroll, HR and benefits. Gusto automate the process of payroll therefore simplifies the task of computing payroll. Gusto also has HR experts that can be easily reach when you need them.

Cons

The service is via subscription. Gusto offers a 1 month trial so you can fully assess and get familiar with the system.

Review Source
 
 

Shenandoah from Adventure Nannies
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

An amazing alternative to Paychex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Gusto is so simple to use and leaves the onboarding up to your employees and contractors, which is a huge time-saver and eliminates the worry of entering in any data incorrectly. We have been using Gusto for almost 1.5 years and have never had any issues with processing problems or timely payments - in fact, they have jumped in to help us run payroll in a jam after missing the cut-off time (which is only 2 days within a certain amount of funds.)

Cons

The only real issue we have had is occasional notices from states that we have missed some payroll taxes - but Gusto customer support is extremely quick to respond and able to provide whatever documentation needed to dispute any errors on the state department side.

Review Source
 
 

Rajesh from Damco
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Payroll and HR manage under one roof

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

you can manage and track payroll and HR under one roof and its a complete package for mid level businesses.

Cons

Small size teams so support is less ,But i never felt disappointed as they still work hard to solve issue any time.

Review Source
 
 

Alexandra from Spectrum Electric Inc
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Not a fan

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It really wasn't what we were looking for when we gave it a try. We wanted something innovative that could time track our employees better and have a good founded software but didn't work out with them.

Cons

The reason I mostly would be not in favor of Gusto would be their Customer Service. They are always discontent and never go the extra mile to help you. And for that reason and many others, we got out.

Review Source
 
 

Brian from Keller
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Not the best, nor the worst.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would personally advise against using Gusto if possible.

Pros

Gusto made a lot of things like quick payroll adjustments and taxes simple. For this it was worth the time and money.

Cons

Gusto has very limited customer support. They are near impossible to get a hold of and do not take phone calls.

Review Source
 
 

Beki from IOWN Project Maintenance, LLC.
Specialty: Utilities
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Gusto has all of the funtions you need for payroll and human resources

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Gusto is easy to use. It has a cute and fun user interface with fun graphics. Reports are quick to generate.

Cons

Gusto requires that they figure and complete the tax returns and send them on your behalf. This is fine unless you have a background/personality that wants to approve or make changes before the tax intities get them.

Review Source
 
 

brittany from meundies
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Makes payroll easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple, admin friendly, user friendly, simple interface. It’s more difficult to get payroll wrong than right.

Cons

There isn’t much I can say that I dislike about gusto. It integrates with our HRIS system and makes the job easy.

Review Source
 
 

Rosaly from Accounting
Specialty: Accounting / CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

My account was declined for payroll with no explanation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would be afraid to try them again and my account would be declined for no reason

Pros

The way the system is designed better compared to other companies but I would still not enroll anyone with them

Cons

Account was canceled last minute before I had to run payroll because “ the account does not fit with them “ that’s ridiculous

Review Source
 
 

Andrew from Landscaping company
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

No one ever reaches out from the company not once in two and half years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not once have I ever received one friendly call from gusto to remind me or update me or adjust my account or anything personal at all they are totally missing this important part of business.

Pros

The idea is good and convenient. It is software that you rent and has a call center with a 10-15 minute wait time. If that's sufficient for You, that's all it is. Software that you rent, not buy, and humans who never get in touch with you not once in two and half years.

Cons

Slow , disempowered support team that doesn't make changes to your account and gives hard NO on certain reasonable questions

Review Source
 
 

Tyler from Apex Caring Services
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Gusto is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Gusto is great for the money. Very easy to use and customer service is outstanding. If you are looking for Payroll 101 this is the company to go with!

Cons

Some of the HR functionality is limited but of course you know that going in. If you have unique holiday pay setup you will need a workaround to make it work.

Review Source
 
 

Raymond from Spectrum Bullpen, LLC
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Gusto is simple, fast, easy and integrates well with other common HR/Paroll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a payroll provider with some HR capability, GUSTO is definitely going to serve you well. It was super easy to setup, very supportive help desk and you can actually chat with support while you are in the tool, allowing them to help you in real time. I moved to GUSTO from Zenefits and will say I am very happy I did! Highly recommended.

Pros

Very Simple to use
Superb customer support (Online Chat with support while working)
Great flexibility integrating with QuickBooks and time keeping
Easy to add payroll deductions for all your benefits and/or other payroll deductions

Cons

Gusto has no integrated Background Check capability
Gusto could use more HR features, although they do have a capbility to do self unboarding.

Review Source
 
 

Sylvia from Mapper.ai
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Gusto Makes it easy!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The software is easy to work with and makes everything accessible. The employees are happy with Gusto and it helps take a load off of anyone who is new to the HR process.

Cons

Gusto should think about adding more HR functionality into its platform. It should include onboarding and checklists so everyone is able to incoporate that into their companies.

Review Source
 
 

Nolan from AcuStaf Development Corporation
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Very easy-to-use, simple software that does everything I really need it to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Like I said, I'm not sure what changed, but when we first started with Gusto (mid-2017), the response rate on emails were fantastic. Now, the only time I can get a response via email is if I submit a question and end up calling multiple days later. By the time my email is responded to, I typically have the answer from some other source or from a phone call.

Good software with the potential to be great.

Pros

--Very easy to use overall
--The dashboard is nice, especially with the notifications
--Love the intertwined tax forms
--Ability to customize reports
--Number of different reports you can run
--For the most part, support is very knowledgeable

Cons

The only con I really have is that Gusto used to be so good about responding to email and questions submitted online in a timely manner. Now, I feel like to get anyone to respond, I have to call which isn't a bad thing, but most of the time the person on the other end can't help me directly. They typically have to pass me off or get back to me via email which is what I would like to happen from the get-go.

Review Source
 
 

Danya from superdigital
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Really easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

How easy it is to use and easy to setup new employees on. We really like how automated everything is and we work with a lot of freelancers so that makes setup easy for us!

Cons

We wish we could setup an account that limits someones access to certain salary information but still gives them full capabilities of gusto. I'm the HR person and my ceo wants me to use gusto but doesn't want me to see her and the co-founder's salary information

Review Source
 
 
 
Showing 1-20 of 329

Krystle from Intellibookkeeping
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

LOVE this payroll software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great integration. User friendly. Easy to use.

Pros

I love this software. It's easy to use. Its layout is simple but has everything you need. User friendly. Great support. Great syncing abilities/integration into accounting softwares.

Cons

I've only ran into one issue where I tried to map one of my deductions from payroll to a different account when setting it up to integrate into QBO. However, there were only a select number of accounts that were available for me to choose (versus having my entire chart of accounts available). It's honestly not a huge deal but was just one issue that I've run into after using it for 2+ years. Other than that, I love this software!

Review Source: Capterra
 


July 2018

July 2018

User friendly platform for viewing my pay and benefits.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I love the user-friendly site and ability to easily view and understand my paystubs and time off. I also like that I can see previous information and I can access my profile from when I was a contract worker.

Pros

I like the user friendly layout of the site. It's easy to understand my paystub and easy to request off time off and see what time I have remaining. I also like that I can easily see past pay and request off information.

Cons

I need to play with it a bit more, but I'd like for it to automatically bring me to my employee profile, rather than my old contractor profile. When I started with my company, I was a contractor, but am now a full-time employee and thus I have a different profile for that.

Review Source: Capterra
 

Ryan from Beyond Sports
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Makes payroll easy and hands free!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes our payroll management easy and hands free!

Pros

Automates our payroll and staff reimbursement for expenses, generates accurate tax forms and sends them out to staff automatically.

Cons

This software is limited in what it can do- it is solely a payroll management software and does not go beyond that.

Review Source: Capterra
 


July 2018

July 2018

Satisfactory payroll tool, but needs some tweaking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am a huge fan of simple to use UIs, and Gusto does not disappoint me there: simple, well-structured graphics allow for easy navigation to all the tools you need.

Cons

My biggest disappointment in Gusto is the customer service which is very much slacking. Once Gusto can pick up on this shortfall, then there is no reason why I wouldn't whole-heartedly recommend Gusto to friends and colleagues.

Review Source: Capterra
 


July 2018

July 2018

Used Gusto to receive payment from a client.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We received electronic payment through the software, which was nice.

Pros

Interface seemed easy to use and straight forward. The product seems to have good security functions.

Cons

There was limited information concerning my side of the transaction. This could be attributed to the client controlling the interface.

Review Source: Capterra
 

Jodi from Get Storied

July 2018

July 2018

Love how easy this is to use. Very user friendly dashboard, automated email reminders, due dates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very easy to set up Contractors with Gusto. Gusto sends an email to each Contractor you create and gathers all the necessary information needed, included direct deposit information and tax forms.

Cons

I really wish Gusto allowed me to set up non-US based customers. We have a contractor in Canada that works 30hrs a week, and are unable to pay her via Gusto.

Review Source: Capterra
 


July 2018

July 2018

Very easy to read & understand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit was understanding all of the different medical packages.

Pros

It' very simple to navigate within the platform. I knew exactly where to look for medical, benefits, salary, & more.

Cons

The customer service took a long time to get back to me. I asked one simple question, but it took me three times to call in order for me to get an answer.

Review Source: Capterra
 

Abby from Small World Recruiting

July 2018

July 2018

My Money - My Way

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What I like most about Gusto:
- Simple and easy to navigate user interface
- Ability to split my paycheck any way I'd like even to multiple accounts
- Keeps all of my paystubs and salary information organized
- Has funny quips about how many bananas, lattes, etc I could buy with my paycheck ( just a fun idea)

Cons

The things I like least about Gusto:
- I wish there was a way to invest through gusto, maybe with a feature that takes your invest directly out of your paycheck each month.

Review Source: Capterra
 


July 2018

July 2018

Delightful, easy to use, complete, but slightly expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

very high quality software, well-designed and easy to use. Truly blows the old school software out of the water in this category from a product standpoint.

Cons

Slightly more expensive. Not very conducive to startups. This is OK given their shift in focus to larger companies but too bad for startups.

Review Source: Capterra
 

Melissa from Productive Power

July 2018

July 2018

Absolutely adore this site and everything the user experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The site is so beautiful and simple to use. I love everything about the UE and I don't ever want to have to go back to using a company intranet to track things like benefits, paystubs, etc. The customer service is also incredible.

Cons

There's literally nothing I dislike about this software. I suppose the one thing I like least is that they always have a cute little thing next to the paystubs that tells me how many coffee beans I could have purchased with my salary so far this year.

Review Source: Capterra
 


July 2018

July 2018

The Small Business' Best Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It helps us handle of our HR compliance and on-boarding! It's smooth and easy to use. We use this and another platform to handle our needs, but will be moving everything to Gusto this year.

Cons

I don't have anything negative to say. We are migrating all of our process to Gusto from another provider and can't wait until the migration is complete!

Review Source: Capterra
 

Zach from Hayden Digital

July 2018

July 2018

Great way to off load all my payroll responsibilities!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's been great to not have to worry about getting all our taxes paid or setup with the state. Gusto took care of it all!

Pros

It's AWESOME to get to use this software and never have to deal with state and federal government forms and issues. Gusto takes care of all of it for me!

Cons

I have some less "tech savy" staff members and it's a little hard for them to get all the on boarding done online.

Review Source: Capterra
 


July 2018

July 2018

Gusto is what I get paid through, easy and clear

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Getting notification of my paycheck

Pros

I like Gusto sends me a proactive email at the end of the month to tell me how much I got paid and when

Cons

There isn't too much I don't like nothing noticeable. I mainly use it to receive paychecks so no complaints here!

Review Source: Capterra
 

tasia from home depot

July 2018

July 2018

One of my favorite project tracking apps on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a good project tracking for any business to use or even for private business owners as well

Pros

Not only is there a free version, and user friendly but with this app I would not be able to keep track and make sure things are getting thoroughly finished and I could also track a specific person assigned to a certain project and know how far they are from finishing and all their details for that task.; I could also customize my boards I create. Awesome software has really made a difference for me

Cons

I cant really think of nothing negative to say it does what it is supposed to do and has seriously made a difference for me in my work. Maybe the free version should come with more storage.

Review Source: Capterra
 

Alexis from Beautylish
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

I love Gusto so much!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to navigate.

Pros

Gusto is amazing! I can keep track of my paystubs and I easily and clearly navigate through the application. The quotes are pretty neat as well and I love how I can add reminders to my calendar to know when all my (international) colleagues will be working!

Cons

There's nothing I really dislike about Gusto. Maybe they can send the payday email a bit earlier so I can get the reminder before I view my paystubs.

Review Source: Capterra
 

Marcia from Firegang

July 2018

July 2018

A Whole New Level of Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The layout is simple, user-friendly, and very easy to understand. It's also pretty fun and encouraging to see how much money I accumulated for the year.

Cons

I don't have any real cons about this product, except that my direct deposits took about 3 weeks to process. I would have preferred that it started sooner.

Review Source: Capterra
 

Rivka from Frenchie

July 2018

July 2018

Simple. Easy. Intuitive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Throw away all other payroll services, Gusto is easy to use and intuitive. It has all the bells and whistles that you need to make payroll a breeze. Not much thinking and not a lot of wasting time!!! I love you can just run payroll so fast!

Cons

There are some cheaper options that are good. But it's not huge difference in cost. The interface isn't fancy, but the goal is to run payroll, right? Some of the reports look funny and not much option to format, but really not a big deal.

Review Source: Capterra
 

Brad from Crisp

July 2018

July 2018

I LOVE Gusto! Gusto is pleasant to use and takes care of soo many things I don't want to worry about

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

1- Saves the headache of having no idea where to start with many accounting and HR functions of your business: No business owner actually enjoys worrying about all of those things. Gusto takes many of the functions that are most confusing/frustrating as a business owner and does them for you so you feel confidence that you aren't missing anything and it's done right.
2- Saves time: It automates many of the functions that shouldn't ever be done manually. And because of that I don't have to do as much or I don't have to pay as much for routine services that don't add value to my business.
3- Saves money: As a startup, you feel like you need to figure out a lot of things a normal business would normally just pay for because you can't afford it. Gusto is affordable enough that it's doable for a young company all while doing enough work that it's easy to justify the cost, which many services fail to do.

Pros

It's SIMPLE!!! One of few products/software I unequivocally love! Most every business owner hates doing tedious accounting, payroll and HR work that takes away valuable time from their being able to work on what's most important, their business. Gusto takes care of Federal tax payments, calculations, payroll setup, and a number of other things that are a black hole to me and makes it all feel manageable. If I want to add a new employee, I just click to set up a new employee and Gusto walks you and the employee step by step through everything that needs to be done. And for far cheaper than paying an accounting firm!
I also love their playfulness and marketing. They make using their service truly a pleasure to use at every touchpoint.

Cons

I can't say this about many software that I use, but I have loved absolutely everything about Gusto. I can't say enough about it. Maybe my only complaint is that they don't take care of legal and other stuff I really dislike doing.

Review Source: Capterra
 


July 2018

July 2018

Have used for contract (1099) and full-time employment payroll. Really great product and easy to use

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy for payroll and provides email updates once payment has posted to account. I like that it's easy to update tax information.

Cons

Really don't have anything like I dislike about the product at this point. Overall, very pleased with it.

Review Source: Capterra
 


July 2018

July 2018

We used gusto for payroll tracking, reporting, etc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very simple to use has an updated, modern interface. It absolutely does all of the basic things you would expect. It's also extremely affordable.

Cons

The software might be a bit too basic, although as it is so affordable, perhaps that is the trade off. It has basic reports for users (deductions, taxes, etc) and should work just fine for taxes, but don't expect it to do much in terms of account management beyond your paychecks.

Review Source: Capterra