As an owner/operator starting out, I ran into problems implementing other payroll systems for our company. Luckily I came across Gusto and got things up and running g fast. We’ve been using it ever since.

Easy on boarding and constantly communicating with our management staff has kept Gusto in its place of being our payroll management system for our employees.

It’s a little pricey, especially since we don’t use all of the available features but it’s a good system overall.

As I mentioned in the 'pros' section: Having everything in one place is convenient and saves time. It seems like they have a good team of developers who work towards solving the minor problems that crop up. Overall positive experience!

There haven't been any hurdles or problems and it fits our needs well. It saves our HR staff some time, and it's helpful to have everything in one platform. I would hate to have multiple silo sites/portals, so I am thankful that I don't have to navigate to separate pages to handle reimbursement requests, file and log worked hours for the week, view paystubs, etc.

There aren't too many cons. There are some minor problems:One would be that I can't explain how many times I have logged a time for a day using the 'time tracking' tool (filling out the hour range + description) only to accidentally make a click outside of that box and have it disappear and lose all my work. It happens at least once a week, making logging time take twice as long sometimes. Another minor problem our workplace has run into is that we don't need some employees to enter in a 'description' field in the time tracking tool, but it is a required field. It would be helpful if the admin could set which fields are required in time tracking entries.

The Gusto wallet is great for employees to easily track their time. The HR pros are generally good at answering questions.

Lots of broken logic in the system. Gusto will a deploy an update that will cause issues or require additional licensees to be purchased with no warning. They are also generally not setup to comply with California Labor law, and payroll requires manual calculations for EVERY employee if you are in California. This was something they said they were working on over 2 years ago, but still have not corrected.

Overall the experience has been positive and their customer service team has been responsive.

The best thing about Gusto is that our clients find it easy to use and have been very happy with changing from other payroll companies to Gusto.

We struggled in the beginning of 2021 to get the help we needed setting up our small business clients but those issues have mainly been resolved.

It has been amazing, I always get paid on time, I can track and edit my working hours, I have separate savings where gusto separates a certain amount of money per paycheck and I can take it out whenever I need it.

I love how easy it is to use it, they have an amazing incentive for referrals, and you can have a Gusto debit card where you can withdraw money before you are even paid.

I love everything about Gusto. It is great how you can edit the hours you have worked and how easy it is to use.

On [sensitive content hidden] we discovered that unauthorized criminal access to our companies Gusto Account had misdirected employee pay to go to hacker bank accounts. After 2 weeks of literally BEGGING for assistance, clarification, resolution, anything really….seriously begging, we received this generic word salad….“I am currently working with our security, payments and legal team to determine the next steps and gather more details. I will update you shortly.”This statement took 2 weeks!-No funds recovered as promised. No resolution after 2 weeks.On [sensitive content hidden] FINALLY received a call from Gusto 2 full weeks after the account was compromise telling me they were taking NO RESPONSIBILITY for the digital breach because the account was accessed by an authorized Admin in New Jersey. I am the admin, and I have NEVER been to New Jersey in my life!!! Gusto did not care and refused to accept any responsibility for the digital breach of our account!A PAYROLL COMPANY THAT CAN’T KEEP YOUR ACCOUNTS PROTECTED????A PAYROLL COMPANY THAT IS NOT SECURE ENOUGH TO STOP HACKERS AND THIEVES??AND WORSE OF ALL - A PAYROLL COMPANY that Takes NO RESPONSIBILITY for the the account being hacked??

IT is easy for employees to access via mobile phones.

Customer services in non existent if you have a real problem!

I like being able to track all my hours, payroll and using the gusto debit card as well

Everything seems pretty straight forward, however having to log in every time I go to clock in/out can be tedious

Working with gusto has been great! Its quick and easy to set up, employees find it easy to use and navigate and the automations are great.

I like how simple it is to use and set up. Payroll is done in minutes, employees can access their files and other information via the portal and gusto helps automate many of the tasks that can take extra time. You get notices and reminders for tasks that are crucial to stay compliant or as simple as a reminder to run payroll

So far gusto has been great. The only thing i find frustrating is that the software never seems to remember my credentials, so I have to do it every time- sometimes will ask to do the 2 step authentication, which is a bit annoying, but not a big deal.

I started using Gusto when I joined my current company. I don't usually think too much about HR and benefits platforms, but I have to say, this one really actually stood out to me. It made accessing my personal info very easy and painless - in a way that other platforms just aren't really able to do. I'm definitely a fan of the simplicity!

I appreciate Gusto's user-friendly interface, which makes navigating my benefits and time off tasks really easy. Additionally, it really does seem to simplify things that are way to easy to over-complicate with other software platforms - accessing my benefits administration in particular.

I've occasionally come across some glitches I suppose, but these have been few and far between for the most part.

Amazing support! Great UX! We have been using gusto for over a year now and I am amazed at how easy and transparent they are with everything payroll related!

Gusto is super easy to use and make payroll & payroll taxes super seamless!

I was unable to offer health insurance to just myself prior to hiring additional employees.

Overall, 7 out of 10, could be better. It's better than most, but it needs to be better.

-It's web based -one login for staff for access to all clients. -MFA ability for each login -ability to control which clietns assigned to which login. - like other payroll engines, it does automatic paymetns (immediately) and automatic filings - multiple reports available, quarterly/monthly/yearly, etc. - tracks PTO, SIck, and auto generates if needed, - great integration with Tsheets for time clock

There is no ONE consolidated report for all clients on a custom period. EG, if I wanted a 1st quarter payroll report, with selected clients on each row of the report, and the columns having the headings for say, different data points like "gross payroll, net pay, 401K deferred, 401K roth, IL state tax paid, 941 done?" then that style of report is ONLY available if you pull that report down client by client, NOT for all clients or selected clients as a consolidated report. Email alerts are not there for specific things, like if a client exceeds a payrol amount or if a large net reimbursement check is done. There is NO mobile app. There is NO standard custom 401K year end "Annual census" report which ties in all the data points for a 5500 filing. Gusto also competes with providers for health insurance and 401K. Financial advisors like me only want Gusto to do the payroll part, not compete with us on the benefits part.

Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.

Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.

This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.

I’ve used Gusto as a freelancer with clients that operate their business with this service. I also use it at my day job with my Agency to manage my team's time off benefits and payroll. It’s a great product that I find myself recommending to others all the time

There are many products available that handle payroll, benefits, and employee database. My favorite thing about Gusto is that it uses a very human and personal approach to what could very easily be a cold and lifeless system or department. I love the option to add contractors through he payroll system too. The gusto customer service team is top notch. Turbo Tax integration is fantastic

There’s very little to complain about with Gusto. I do wish it had a more catered option for freelancer one man band type of operations.

Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.

These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!

While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.

We have had Intuit (quickbooks) for years and years. And for years and years we have hated it. The customer service is horrible, and so we finally decided to try something else. We found Gusto on an internet search, did a little research and decided that this smaller company might just be what we were looking for. Entering all of the employee information and weekly payroll numbers is super simple. The screens are easy to understand, not cluttered at all. And the Pig - oh the pig - there's a cute little pig that takes a walk when you switch screens. He's a cutie!!!

We are finally done with Intuit Payroll. So difficult to actually talk to a live person when you need help. I did a little research and found that Gusto does payroll for small companies so I decided to give them a try. My thought was that it certainly can't be any worse than Intuit. And WOW - did they ever Overdeliver! The absolute best thing about Gusto is that you don't have to go through a bazillion menus on the phone trying to figure out which number to press so that your call gets routed to the right person. You actually get to talk to a live person when you call their company. Setting up all of the employees has been very easy, nothing difficult to figure out, the flow from one screen to the next is not complicated at all. So far - we love Gusto!

The only thing that I think they could improve on would be integrating your existing numbers into their system. In order to be able to print accurate W-2's at the end of the year, I have to enter my employee paystubs from January 1 through today (May) into their system. It makes sense, I know it has to be done. It is just a tedious job and I'd rather not do it. Although I must say, that the 3 times I ran into a snag while entering the information, I called them and the issue was fixed instantly. Their customer service ROCKS!