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> Reviews of Gusto. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gusto is a good fit for you!

Source: https://www.softwareadvice.com/hr/gusto-profile/reviews

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Gusto Reviews

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[Overview](https://www.softwareadvice.com/product/20428-Gusto/)

Reviews

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# Gusto Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(3,054)

4

(878)

3

(163)

2

(46)

1

(68)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.4

Value for money

4.5

Functionality

4.5

* * *

### Pros

"The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones!"

"I especially appreciated the automation features, which made processes like tax filings and employee payments much more efficient. While there are some limitations with customization and pricing for more advanced features, the convenience and reliability of the system make it a strong option for small to mid-sized businesses."

"The setup was straightforward and the ongoing maintenance is minimal. While there are some areas for improvement, particularly around pricing and support, it covers the essentials well and has noticeably reduced the stress of payroll processing."

### Cons

"I’ve also experienced occasional delivery issues, including missing ingredients, spoiled food, and even meat or fish being included in a plant-based order. While customer support is generally responsive and tries to compensate for mistakes, refunds are usually provided as account credit towards a future box rather than resolving the immediate problem."

"Being limited to one external bank account for transfers is a negative compared to other checkign accounts. After I get my pay in multiple accounts, I consolidate them in one account for credit card payments."

"Difficulty Reaching a Human: While the help center is extensive, many users report that during high-stress times (like year-end tax filing), getting a live representative on the phone or chat can take a long time."

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Gusto Reviews, Pros and Cons - 2026 Software Advice