Gusto

Gusto vs Square Payroll

RATING:

4.65

(3637)

Gusto has 3637 reviews and a rating of 4.65 / 5 stars vs Square Payroll which has 582 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.65 / 5 (3637)
4.65 / 5 (582)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 2, 2022
November 15, 2022
Pros/Cons
  • Pros

  • One of their competitors has some nice offerings, but we found that they were mostly for larger companies with more employees than we have. Gusto seemed a perfect fit for our size and our budget.
  • The simplicity and ease of setting it up and using everyday is a big plus. The detailed instructions and guides about state laws is fantastic.
  • Cons

  • Even after having an account with the company, I was unable to log into the android version. I was confused to whether the app even had anything to do with the company.
  • The problems continued into this year - anytime I had a problem, it consistently took waaaaaay to much time to get a response from someone who could actually fix my problem.
  • Pros

  • Setting up took very little time and I love that I can integrate my worker's comp using AP Intego. Customer service has been great when I've needed help.
  • Easy to use , great price ,awesome to have all information online.
  • Cons

  • Users complained they didn't receive it, making an automatic process much more laborious.
  • They lacked key functionality for a small business owner to pay himself and avoid fines and late fees on taxes. This is a product for use for retail store employees to clock in and clock out.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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