HealthcareSource

I've realized that this program helps every one of our employees be on the same page. I can leave notes and add orders, and the next person who gets that call would already be able to see what's been going on and can assist them because of the papertrail.

Pros

This is used nationwide throughout our company to do medical staffing. I like that whatever is created/deleted, it automatically time stamps the action made.

Cons

Whenever an order is "edited," it just says "order edited" but does not say exactly what was edited such as a change in time, change in employee, change in client, therefore if the person does not document, we have no way of knowing "what" exactly was changed.

HealthcareSource

Once you are used it it, it is very efficient and useful.

Pros

There are a lot of features with HealthcareSource that makes it easier for me to manage both temps and clients. With the great help of HCS reps, you are able to tailor the system according to needs. HCS also offers trainings on all aspects of their system.

Cons

HCS takes a little getting used to. The interface wasn't as clean as our previous system so it may take a little longer to find certain things.

Helps handle healthcare staffing

Pros

Makes it easy for a staffing team to find availability and match it to orders. There are many ways to find what you need and staff directly from that location. Certification options by region and client, help you to never staff someone that has a mandatory expired credential. Direct access to the API makes out of the box reporting or mass updating records easy.

Cons

Client calendars can be difficult to read, especially for long term assignments. Getting lost in the admin screen is very easy. Not all of the reports follow the rules of the filters you select.

Extremely disappointed.

The evaluation system is cumbersome and difficult to use. We changed our templates last year to make it easier. Unfortunately, healthcare source does not work well with other HRIS systems, as we have had trouble with the file fees due to the inflexibility of how healthcare source sets them up. It has been a nightmare - duplicate evaluations being assigned, old evaluations being assigned, or no evaluations assigned at all. The performance manager system was upgraded a few weeks ago and now the reports that we ran previously are gone and no one from support seems to know how to recreate the reports that they had in their system 2 months ago. Support is not very supportive. I am extremely disappointed with this system. We are looking for another one.

Pros

It is a step above paper evaluations as it can assign weighted scores and store evaluations.

Cons

Very difficult to customize. Reports are not easy to run. Upgrades discontinue good reporting with less usable ones. Not compatible with well known HRIS systems.

Good suite, just not enough advancement with tools.

Pros

Offers many solutions for HR - including performance appraisals, ATS and learning competency packages.

Cons

The lack of advancement with the products - PositionManager update has been talked about for 2 years but is not available to all users. Very frustrating.