All HiFives Reviews

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User Profile

Ishwarya

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

It is a hassle free software and the best part is the friendly team for customer support!!!

As a human resource associate, I have handled and administered various HR products. And I can say with conviction that this is the best team which provides a great customer support. The team responds to our queries and resolves it immediately. The team also patiently listens to us, understands our minute challenges and addresses them effectively till we understand it thoroughly.

PROS

• Simple and easy to use interface • User friendly access • Friendly crew • Immediate help for troubleshooting • Hassle free user logins • Good customization features • Smooth and quick implementation • Easier navigations within the portal • Provides transparency in the reward process to associates • Always up for enhancements • Listens and implements customer/user feedbacks

CONS

• No facility to redeem less than 50 points, will be great if the desired amount can be redeemed • 20 days duration to get the final redeemed points after redeeming it, will be great if the user gets the points in a week or so • Less options for redeeming points as cash, will be great if few more options can be added for that • Customizable analysis and report making features can be enabled

Vendor Response

Thanks for the review. We welcome your feedback and inputs to keep enhancing the product.

Replied December 2021

Mary

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

HiFives empowers Recognition & helps in retention- Anyone, Anytime, Anywhere,

The rewarding platform has been fast, cost effective, timely & there is transparency in the overall Rewards process. Timely rewarding improves efficiency, and delivers a more personalized customer experience. Transparency in the process helps create a Just & fair culture within - since everyone is being assesses using the same lens Reduces the risk of manual errors, since everything is automated & seamless Employees are given various choices or redemption

PROS

Its customization, the ease of using the software, the overall workflow, the value additions. Its a recognition platform that provides solutioning towards business outcomes. An Easy recognition platform to get started & easier to be maintained. HiFives platform helps employees to make appreciation meaningful and visible Enables people to amplify recognition with likes and comments Integration process has been seamless The after-sales service has been the best Overall, we have had a delightful experience

CONS

None, thus far Overall process has been seamless and all inputs are taken seriously by the hifives team and we get immediate solutions as well

Reason for choosing HiFives

The customer-centricity orientation of the team that presented the product- no drama and everything was straight forward. The customization part- they accommodated all kinds of customization The user interface and the user experience we had during the demo and the sample testing Overall, a delight to be associated with Hifives. rock on team!

Vendor Response

Thanks for the review and all the support!

Replied November 2021

Kuntal

Mining & Metals, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2021

Worth it , One of the best in his segment in today’s market

PROS

1. Good End User experience 2. Customisation feature as per the need 3. Simple & Clear Design layout 4. Customer Support 5. User friendliness

CONS

1. Look & Feel may improve 2. Multiple Dashboard of Reports

Vendor Response

Thanks for the review. We will be launching a new version in November 2021 with an enhanced UX.

Replied October 2021

Ruby

Staffing and Recruiting, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Excellent Application!

Hifives is one stop destination in rewarding, recognizing and keeping our employees always motivated and satisfied at work. I already had my experience with Hifives in my previous organisation and it was much appreciated so i thought of bringing the same to be implemented here at Certified konsult.. Our special thanks to [sensitive content hidden] and team for the implementation and being very helpful whenever wherever needed..

PROS

Very easy to access, has different rewarding options, companies having remote, Hybrid work space this is Highy recommended..

CONS

1. Transferring gems betwen peers to peers can be developed2. If there is anything that can be like conducting online events, Lucky draws, contests can be appreciated

Vendor Response

Thank you for your feedback and inputs. We have the Stories and Challenges modules in the platform that can be used for contests and other employee engagement events. We will share more details with you shortly.

Replied March 2023

Sachin

Consumer Goods, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Review of our ROTS portal

We are having fantastic experience with HiFives. Employee and their Manager are getting details what they want that to in most simple yet efficient way.

PROS

Different types of reports available in software helps all i.e. employee, managers and administrator as well. User Interface is also very simple.

CONS

Nothing specific. So far required services are received.

Reason for choosing HiFives

Feedback from other clients and looking at the UI of HiFives.

Vendor Response

@Sachin, thank you so much for your feedback. We really appreciate our partnership with your organization and look forward to working together.

Replied February 2023

Prashanth

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Best platform for virtual recognition & Best in class customer service

HiFives is a very user friendly platform and is definitely a stand-out product in the market. The service provided by [SENSITIVE CONTENT] & team has been incredible. They have covered most of the recognition types that are trending in the industry over the last decade and have been upgrading to the latest policies too. They keep sharing new insights & best practices to their clients regularly, helps much in fine tuning our internal processes as well.

PROS

Easy to navigate and manage on own. Easy to adapt to the organizations recognition policy.

CONS

More redemption options can be provided.

Vendor Response

Thanks, Prashanth for the support! The new version that will be launching in the coming weeks will hopefully enhance the employee experience further.

Replied December 2021

Anil

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

User Friendly Rewards Platform

Great tool. I would recommend to my network.

PROS

HiFive does regular visit to the process and tool. Its very user friendly.

CONS

Employee communication to market new features within HiFive

Reason for choosing HiFives

Flexibility to add new features and customer support response time.

Vendor Response

Thanks, Anil for your review and feedback. We appreciate your suggestions and have started incorporating a new features section in our regular reviews with the customers.

Replied January 2023

Eisha

Computer & Network Security, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

One-Stop Solution!

HiFives is our one-stop solution to build the culture of recognition! The interface is user friendly, very simple to administer and easy to redeem coins rewarded. Apart from that the integration was smooth, the team is very supportive and generally respond to queries within few minutes.

PROS

The interface is user friendly, very simple to administer and easy to redeem coins rewarded.

CONS

Solution is perfect. In near future we would expect a modern UI Design

Vendor Response

Thanks, Eisha for your review and feedback. We are making constant changes to the UI as we are adding more functionality. We will keep your feedback in mind.

Replied January 2023

User Profile

Shubhangi

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2021

Great Platform for Employee rewards and recognition

We are happy with overall experience from the tool and especially with the support team. Always up for the suggestions and open for feedbacks and also share brilliant ideas with us, to make any new reward initiatives more productive.

PROS

The platform can be tailor made as per your requirement. Use for user to understand and implement. It helps to customize as per your branding.

CONS

Employee data upload can be made more easy and admin friendly. Currently, need to update twice.

Vendor Response

Thanks for your reviews and feedback. We are always looking to improve user experience - the new version is focused at improving the end user experience. The subsequent releases would be focusing on improving the admin experience.

Replied November 2021

Avanti

Staffing and Recruiting, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Easy to use and very helpful platform

PROS

The options of brands availableSimple to understand and useHas an efficient support team as well.

CONS

None found yet.The experience has been good so far.

Vendor Response

Thanks for your review and support. We look forward to your feedback and inputs to make the product better and the user experience richer.

Replied March 2023

Sanjana

Information Technology and Services, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

High Fives Feedback

It has been great.

PROS

Great Customer support and good team energy

CONS

System glitches from time to time. Packages can be more competitive.

Vendor Response

We value your feedback and inputs and are working towards improving the user experience.

Replied March 2023

Sweta

Retail, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Easy to Use platform to drive a culture of recognition

Overall experience with the HiFives platform has been good. It helps us in driving a culture of appreciation and recognition in the organization.

PROS

1. System Navigation is easy to follow2. A wide bouquet of E-gift card 3. Redemption process is smooth4. Most importantly, team is very responsive and helpful

CONS

1. The look and feel of the UI can be better.2. The detailed dashboard with different cuts on the platform itself on real time basis can be helpful.

Vendor Response

Thank you for your feedback and inputs. We are working on a few UI changes. Also, an enhanced analytics module will be rolled out in the coming quarter.

Replied March 2023

Deepti

Information Technology and Services, 5,001-10,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

User friendly & exceptional customer support

PROS

1) Turn around time on our queries is exceptional, their team is available whenever we need them. 2) Hifives team is flexible in terms of doing customization 3) The platform is really interactive & user friendly

CONS

There are not any Cons, I am using this tool since last 5 years as administrator from HR team

Vendor Response

Thanks, Deepti for the tremendous support and collaboration over the years. This inspires to keep enhancing the product and taking it to newer heights.

Replied January 2022

Roocha

Retail, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

User friendly software

The customer service is great and the platform is easy to use

PROS

This platform is user friendly and easy to use

CONS

The look and feel of the software can be improved further

Vendor Response

Thanks for the review. The new version of the platform launching in the next few weeks has a completely enhanced UI/ UX.

Replied November 2021

Anonymous

1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Hifives review

PROS

ease of use, easily configurable software

CONS

gamification can be enhanced, look and feel can be enhanced

Vendor Response

Thanks for the review. We will be launching a new version in November 2021 with an enhanced UX.

Replied October 2021

Guha

Information Technology and Services, 501-1,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Review from Guha

PROS

Easy to use and its user friendly for our employees as well.

CONS

Not really that I can think about as admin user and end user too

Vendor Response

Thanks for the review

Replied October 2021

Shruthi

Information Technology and Services, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great Platform for Rewards and Recognition

PROS

HiFives provides a great employee engagement experience. The platform is user-friendly and easy to use and has exceptional customer support.

CONS

We need to update the Citation twice, which can be improved.

Vendor Response

Thanks, Shruthi for the review. Citations can be now updated by the reviews at the time of approval.

Replied January 2023

Neha

Entertainment, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Amazing Employee Engagement & Recognition Platform

Amazing

PROS

Extremely user friendly interface, Hassel free transition and overall support strategic and administrative support

CONS

There is no corn as such however if we include live gamification in the software both online and offline then it will further enhance the experience

Vendor Response

Thanks for your review and your support. Look out for the new versions of HiFives in 2022

Replied November 2021

Sandeep

Information Technology and Services, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

HiFives an ideal R&R platform for all

Awesome!!

PROS

Its simplicity. HiFives turned out to be the ideal platform that we were looking for. It is easy to use and configure and highly customizable. The implementation was smooth and integration with Microsoft Teams was seamless. We were happy that the platform can be used by all our employees spanning across multiple countries.

CONS

Nothing as such. We liked every aspect of Hifives. Of course, there is scope for improvement in

Reason for choosing HiFives

For the solutions that were on offer.

Vendor Response

Thanks a lot for the review. We will be launching the new version of the platform soon with a new UX and new features.

Replied November 2021

Priya

Information Technology and Services, 1,001-5,000 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

Appreciation anytime and anywhere

We wanted to build a culture of continuous appreciation and wanted to have a combination of both monetary and non monetary awards. We did not want any logistical nightmares. The platform was a perfect solution to our need

PROS

The platform is very user friendly . It is very easy to implement and we have great support from the team

CONS

The user interface could be more appealing

Reason for choosing HiFives

The DIY feature along with the fact that the platform offered all that we needed .

Vendor Response

Thanks for the review. We will be launching a new version in November 2021 with an enhanced UX.

Replied October 2021

Jacqueline

Market Research, 201-500 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

HiFives is a an effective employee recognition platform.

HiFives offer a great customer experience providing support, insights and feedback.

PROS

HiFives provides a great employee engagement experience. It gives us a fun and easy way to encourage and recognise each others work and spread appreciation. It helps to support motivation with a flexible way to redeem rewards globally.

CONS

No cons as the platform has many benefits.

Vendor Response

Thanks, Jacqueline for your review. We value our partnership and will keep working towards enhancing the employee experience.

Replied January 2023

Aadhitya

Security and Investigations, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Our Journey with a BIG FIVE

PROS

Easy to use and makes it comfortable for the employee to redeem/ claim rewards.

CONS

One thing is that could work towards integrating with Google Workspace. Apart from that rest is good, hope to maintain the same level throughout.

Vendor Response

Thanks, Aadhitya for the review. Kindly that it is already integrated with Google Workspace.

Replied January 2023

Aditi

Information Technology and Services, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

HiFive Review

PROS

Easy implementation and user friendly software

CONS

Overall experience was very good with Hifive. No negative point for now.

Vendor Response

Thanks a lot for the support!. We are launching the new version in the next few days which should take the user experience to the next level

Replied December 2021

Showing 1 - 23 of 23 Reviews