HireRight

RATING:

3.7

(15)

About HireRight

HireRight provides employment tech-enabled background screening services for small to large organizations across various industries such as transportation, healthcare, retail, education, non-profits and more. It facilitates the candidate’s entire onboarding journey, from information submission to report creation. HireRight conducts criminal history searches of candidates based on internal policies, legal requirements, time constraints and type of job positions. Professionals can perform identity checks by validating passport and government-issued identification cards and verify employment histories, educational degrees, and professional licenses. It provides electronic Form I-9 and E-Verify solutions through a web portal to confirm eligibility of applicants via an ...

HireRight Pricing

Please contact HireRight for pricing details.

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HireRight candidate profile
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HireRight Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

4

Most Helpful Reviews for HireRight

1 - 5 of 15 Reviews

User Profile

Kerri

Verified reviewer

Human Resources, 51-200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Easy Background Screening

We send employees into client's homes, so we wanted to ensure that we are only hiring the best people. Having a clear background check provides reassurance for our clients and other employees.

PROS

The system interfaces with our payroll and ATS systems, so we can easily complete the hiring process without delay. You can create customized packages - or use a standard one - depending on your hiring needs. The results come back quickly and accurately.

CONS

There are no concerns with this product. The interface is easy to use and the results are easy to find.

Meg

Real Estate, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

One-stop shopping with accuracy

We chose Hire Right because ideally we wanted a source to do our criminal backgrounds, MVR, and drug screening, along with driver monitoring services. They were able to make that happen. We had to go through credentialing and the person who came to inspect us was thorough and friendly, and assisted us to be sure we knew what we needed to do. Our account representative was amazing and they made it easy to select and use them. I had used once before with another employer but was not involved in the set up or selection. They went the extra mile for us. It is nice to have one stop shopping!

PROS

I like the ease of integration into our current ATS/People management software. It was an easy process and the account rep guided us though and was available for questions. It is extremely thorough with details we need.

CONS

It can be a bit clunky to use if you need other things but there is a live chat that can help you through most things.

Reason for choosing HireRight

Checkr was good, but they could not offer the driver monitoring offshoot

Reasons for switching to HireRight

We needed an inclusive option as our background provider could not offer us MVR or driver monitoring. We also wanted more options if we needed them.

Alex

Computer Software, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2024

Keeping looking

We've been using HireRight for 10+ years but are consistently let down by the support we receive. Yes, HireRight integrates with many platforms which is attractive and offer a variety of services but I would not recommend HireRight due to their poor service quality and constant issues we experience. There are better background check services out there.

PROS

HireRight integrates with most platforms

CONS

You get different answers to your issues depending on which support person you talk to. If you ever experience an issue with a background check due to applicant data etc, HireRight does not have a good support system in place to help you. They say they add notes to your file and email you about them but they don't. Despite always reporting issues and frustrations they refuse to give us a dedicate account manager because we don't spend over the minimum required.

Alicia

Computer Software, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Easy to use background check system

This has been an easy to set up, solid, reliable system for over a year.

PROS

HireRight integrates with our HRIS (Ceridian-Dayforce) making background checks a simple part of our onboarding process.

CONS

If I have to go into the system to manually update something, its a little bit of learning curve to figure out where to go.

Reason for choosing HireRight

Recommended by Cerdian

Reasons for switching to HireRight

We wanted a background check software that integrated with our HRIS

Anonymous

1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2020

Seamless Integration with Our ATS

Overall, I have had a great experience with HireRight so far. I love that I can be CCed on emails that go out to new hires to verify that they have received the initial email from HireRight to start the background check process.

PROS

We use HireRight for our background checks and I like it a lot so far. When I first started using it, we had a really detailed call with the HireRight team and they were really good about making sure we knew how to use all aspects of the software. We recently shifted the entire onboarding process to Jobvite and Hireright had a seamless integration with it! It's very user- friendly and starting the background check process can be accomplished in a few clicks. I also like that HireRight emails you when there are issues with the report or when the researcher needs to gather more information.

CONS

I think HireRight is pretty user friendly but I would like the option to add the most frequently used package to the top of the drop down list. We always use the same one and I find searching through the menu to be quite manual.