Criteria Software

Criteria Software

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About Criteria

Criteria is a cloud-based pre-employment assessment platform used to help organizations make better talent decisions using objective, multidimensional data. Criteria’s key features include the most comprehensive suite of aptitude, personality, skills, and emotional intelligence assessments, real-time test results, intuitive score reports, flexible ATS and HRIS integrations, and a dedicated customer success manager for every client. Criteria offers unlimited testing with a flat-fee subscription so that you can test as many candidates as you like at any stage in the hiring funnel. Criteria also service organizations big and small across every industry and job type. ...
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Criteria User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 92 reviews

User Profile

Kacey

Verified reviewer

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2020

Great Service

Very easy to use and able to provide information on a lot of our candidates we wouldn't be able to get during an interview. Some of the assessments even help you determine areas of strengths and weaknesses of a candidate and where to focus your questions for interview.

Pros

They have great customer service from start to finish. There was always a clear representative throughout sales and I was passed on to an account manager who handled our training and any question we had. It makes things easy. I also love how the sales rep and then account manager always have contact information on the site so you can always reach out easily with questions. They are always helpful when you reach out.

Cons

We are a healthcare company and some of the assessments are not as specific to out positions, but there is the capability to add your own assessments. The account manager did try to help us find assessments that fit our needs.

Reasons for choosing Criteria

The price was reasonable and the sales person was very friendly and helpful.

Gina

Verified reviewer

Company size: 201-500 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Easy to do business with!

As the title clearly states - they are easy to do business with! They are communicative from the selling process to the ongoing management of our account. We have bi-annual check meetings with our account rep. When we experience challenges, we have quick turn-around times and do not struggle for long.

Pros

As we have moved to more remote work, I'm so glad that we implemented this software at the start of 2020. It took almost a year to review assessment providers, and almost all of them were missing something. Criteria had it all! On top of the great product, the service and the pricing have been phenomenal. We also are very excited when there are additional assessments added. Now that we are through the brunt of the pandemic, we will start leveraging the assessments for development needs on our team. We are targeted to grow by 12% YOY, and we promote on average 14% of our internal talent.

Cons

We had some bumps with building our own assessment, however, no other vendor could do this for us with minimal production costs. Even though we had bumps, it has been worth it to have our needs met. Everything about this product has not only met our expectations, however, has gone above and beyond!

Reasons for choosing Criteria

We looked at two other providers, and they couldn't deliver on the assessments we needed or beat the cost savings!

Reasons for switching to Criteria

The PXT is too cumbersome. Too much-antiquated data and overwhelming for our leadership. Also, the cost was on a per person test, vs. an annual subscription with Criteria. I love their product and their cost structure 100% more than the PXT with Profiles International. Our leaders are happier we made the switch too!

Justine

Company size: 51-200 employees

Industry: Banking

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2022

Criteria Exceeded

Pros

Easy to use, highly responsive team, great features and the right price point.

Cons

The job families could be a bit more expansive, but we've used similar roles to meet our needs just fine or have customized our own assessments.

Reasons for choosing Criteria

Price, Great Demo experience, best suited our needs and timeline.

Reasons for switching to Criteria

The service model changed; the number of open positions allowed open was decreased, and the price increased.

Robin

Company size: 201-500 employees

Industry: Railroad Manufacture

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

November 2018

Good Basic Assessments

We have used these tests for candidates we are considering bringing into the company and they have been helpful. They have been easy to get to the candidates and we haven't had any complaints from candidates in regards to accessing the tests. They do provide an additional data point for candidates. We have also used these tests to gauge skills for current employees. They have been helpful in designing development plans.

Pros

Wide variety of skills and personality type assessments. They are easily administered online via an email and a link. Results are available online as well.

Cons

It would be helpful to be able to view the actual questions and potential answers to the tests prior to assignment of the tests. There is a description of what the test is measuring, but being able to see the content would give you a much better idea of the method behind the test.

Diana

Company size: 201-500 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Sr. Talent Advisor for SaaS Firm Applauds Criteria

Making sound hiring decisions is critical in our environment due to the learning curve, we simply do not have the organizational structure to support those that are unable to work autonomously and take the initiative to learn and seek answers to their questions through a wide variety of tools built and revised over 25 years.

Pros

There is nothing that I do not like about this software! It has proven to be invaluable when looking at our retention metrics and the hiring manager's love it for career development as well.

Cons

I am unable to make any recommendations as the software meets our needs and has exceeded our expectations.

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