--- title: "Hirevue Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hirevue. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hirevue is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/hirevue-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Video Interviewing Software](https://www.softwareadvice.com/hr/video-interviewing-comparison/) / [Hirevue](https://www.softwareadvice.com/hr/hirevue-profile/) / Hirevue Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/hirevue-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/hirevue-profile/alternatives/) # Hirevue User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 51 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 32 reviews (63%) - 4 stars: 15 reviews (29%) - 3 stars: 2 reviews (4%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Candidates appreciate being able to record answers on their own schedule from home, eliminating travel, while employers value the faster, standardized screening process that allows them to review more applicants quickly. - This has freed up so much time for our managers who were previously doing phone interviews. - It has been a huge improvement in our process and time to hire. ### Most mentioned cons - The company clearly does no testing, quality assurance, or read reviews. - The implementation team was amazing but after they drop you into their pool of support - there is terrible - Great Tool and Technology - Customer Support is horrible - unacceptable. ## Hirevue customer reviews Showing reviews 1-25 of 51 (page 1). ### HireVue offers a strong solutions for expediting the hiring process. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Hirevue customer support is very responsive and knowledgeable customer support that provided timely assistance when needed. #### Cons The candidate interview experience could be improved by making the process feel more engaging and less repetitive for applicants. Greater customization and flexibility would help better align HireVue with specific recruiting needs. --- ### Satisfied Customer Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: a free trial · monthly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is simple,clear and well done app. convenience, flexibility, and efficiency. Candidates appreciate being able to record answers on their own schedule from home, eliminating travel, while employers value the faster, standardized screening process that allows them to review more applicants quickly. #### Cons Without watching the intro video it can be complicated unnatural, "robotic" experience of talking to a camera without human interaction, the anxiety-inducing, one-way nature of the recording, and concerns regarding the potential for AI-driven bias in assessment. --- ### Don't buy this candidate interview software; might lose your best applicants - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Disappointing, frustrating, a shameful software product. The company clearly does no testing, quality assurance, or read reviews. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. It didn't work. It is not a comfortable time for most candidates so adding critical software challenges certainly wasn't helpful. #### Cons Everything is a technical mess. I have a brand new computer and was using Incognito. The system blew up four times during my interview. I was able to sign back on twice and continue my interview; in direct opposition to what the instructions said. Three more times I 'lost' my interview question so I don't know what was saved. One I never had access to answer? I still got the job offer. What a bad software product. --- ### The bastion of Hirevue video interview app reviews: (almost) all you need to know before you use it - Overall rating: 4/5 - Reviewer: Osagumwenro Progress A. - Industry: Government Relations - Company size: 11-50 employees - Product usage: less than 1 year · a few times a year - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the purpose for which it is made, Hirevue is simply an excellent app for convenience during high volume recruitment. So, I encourage HR persons to have a pre-screening with Hirevue to get a fair idea of how well they fit into the shoes of your ideal candidate, after which, you should have a final face to face interview because judging a candidate from a motion picture may end up in your organization employing a clown, or a well-rehearsed impostor at best #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dedicated support contact: After setting up lighting, putting on my suit, fastened my tie, and chasing away my friends so that the environment will be quiet, I discovered that my candidate login ID was non-functional. It took support only a really short while to respond, and it was sorted. Convenience and Cost-Cutting: HireVue makes the interview process highly convenient for both Interviewers and Candidates. Either party does not have to travel several kilometres for an interview, paying countless dollars in the process, especially when you are not sure of getting the job at the end of it all (no one wants to waste a buck these days). Efficiency: For the candidate, you can take your interview at any time of the day while the timeframe for the interview remains valid. This is especially helpful if you have a job, or a kid taking your time. For the Interviewer, Hirevue helps you work faster and effectively because in a case where there is a deadline for you to turn in your interview verdicts, you can decide to watch the interview at night or any other time. In a face-face interview, you only have liberty of interviewing candidates only from 9-5. Practice Mode: Hirevue has a feature that allows you to rehearse recording yourself as much as you want, before you take the actual interview. This feature helped me ease into the whole video recording atmosphere before I took my questions. Thinking Time: Hirevue gives a 30 second non-recording window after you receive your question. #### Cons The Value of Face to Face: While Hirevue is an easy way to see and evaluate candidates before you spend money flying to them, or having them fly to you, I wouldn’t recommend it as a platform for final interviews because of the importance of body language and other cues that are useful in assessing confidence and other qualities (This is an opinion against the idea of pre-recorded interviews generally, not against Hirevue). Howbeit, it is very apt for a pre-screening. Data Intensive: Hirevue is not made for light data plans. I spent a lot of data for my less than 40 minutes interview, and spent even more trying to upload my completed interview video. I would recommend the backend guys to look into this and fix whatever it is that saps data. It would also be nice if we didn’t have to upload the interview videos. What do you think about recording directly to a database after each question? I think that would be great. History/Storage: I think Hirevue should have a history tab where candidates can view their past recordings. This will greatly help with self-assessment, in a bid to improving subsequent video interview performance. --- ### HireVue Coach - Great Platform for Video Sales Coaching - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We need to create stickiness with our sales training. Sales reps forget almost everything that we train them on and they need a way to practice that doesn't feel like roleplaying in front of the whole sales team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to send video sales coaching sessions to my team that they can complete on-demand on their time. I can finally measure and track behavioral change of my sellers and their ability to articulate the right messaging. #### Cons I need ability to tag feedback at certain timestamps in the session. Progress on new feature releases has been a little slow. --- ### Great Candidate Screener - Overall rating: 5/5 - Reviewer: Tamika B. - Industry: Retail - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use HireVue to perform asynchronous interviews for my company. Our company employs field sales representatives and due to our sales metrics and performance standards, turnover can sometimes be frequent. I E-mail potential candidates via HireVue 7 basic questions for screening purposes in order to determine suitability for employment based on our hiring criteria. I truly appreciate the flexibility that this software has. Candidates have told me who passed our initial screeners that they appreciated the fact that the interview screener was on their time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability of this software to access and screen out potential candidates for employment purposes. It has truly streamlined my company's employment process with great efficiency. #### Cons I truly have not experienced any negativity with association from this wonderful software, which has enhanced our hiring productivity significantly. --- ### The best video interview platform out there - Overall rating: 5/5 - Reviewer: Steve R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's really easy to use and saves you a ton of time when you are hiring people. You will force people to make short videos in reply to your interview questions. Then you can quickly review the answers to determine if the person is worthy of an in-person interview. #### Cons We lost some qualified candidates who were unwilling to do the videos. It adds friction to the candidate application experience. --- ### HireVue Video Interviewing Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: less than 1 year · a few times a year - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I personally have used this software for my interviews with different companies. It made the interview process easy. I have also coached students on how to use the software at the university I work at. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that HireVue is very easy to use and user-friendly. As an interviewer, it is nice to know that the software you are using for an interview can be easily accessed and understood. While it may be daunting to do a video interview and come with added pressure, HireVue makes the process easier. #### Cons There is nothing that I do not like about this software. I think it is a great option for recruiters wanting to get through first-round interviews very quickly! There are a lot of great features for both the interviewee and the interviewer to utilize. --- ### Top notch application for interview - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Hirevue has helped my organization to reduce manpower and amount of other resources that would have been used on the interview for other things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Hirevue is easy to use. The questions have already been prerecorded so the issue of a bad network has been eliminated. It also gives access to review the questions while answering. It saves time when there are lots of applicants to be interviewed #### Cons It does not accept excel uploads and it would be nice if this feature can be added --- ### Convenient Interviews - Overall rating: 5/5 - Reviewer: Camisha E. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: less than 1 year · a few times a year - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software was used to assist me with completing an employment application, it was convenient and easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software allows for employers to conduct interviews without having to be in person which can be convenient for both parties #### Cons It may be interesting to know for some employers how many times the interview has been viewed --- ### Interview from home - Overall rating: 5/5 - Reviewer: Vinayak S. - Industry: Financial Services - Company size: 10000+ employees - Product usage: 1-3 years · monthly - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is as best as it comes as an alternate to face to face interviewing. We can record the questions for which we need answers and send it to the candidate using HireVue #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I think this is the most widely used software for candidate screening and has become especially important when most of the people are working from home. It is easy to navigate, give the candidate a demo before starting with the screening. #### Cons There is nothing really a nagative about the software. Sometime candidate face a technical issue and it would be helpful to get a quicker technical support. --- ### almost like face to face - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. this is a great tool. It makes the screening process faster and more convienant #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros being able to see the candidates, and hear their responses without them coming to the office #### Cons the candidate has to have a device with a forward facing camera and a mic and internet access. --- ### Make hiring easy! - Overall rating: 5/5 - Reviewer: Alicia J. - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: a free trial · weekly - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love that you can adjust the setup for a virtual interview. You can select how long the person has prior to answer, called prep timer. There is a feature to hide your face using a camera shade/block. This allow for more relax and confident use. #### Cons If you sent a number of tries, it does not allow you to review the last try prior to saving. --- ### Simple solution for pre-recorded interviews - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Primary/ Secondary Education - Product usage: less than 1 year - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use - both on the employer (interviewer) end and the employee (interviewee) end. Also, HireVue's customer service is excellent. #### Cons Even when you buy in bulk the interviews are very expensive. --- ### HireVue for Talent Board - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Philanthropy - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered HireVue for Talent Board #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to to do both on demand interviews as well as live, in person interviews. #### Cons The inability to modify the invitation email for our purposes could be better, but we use the tool differently than most organizations. --- ### Greatest revolution in HR since the resume - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: less than 1 year · weekly - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Time saved on interviews. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to have candidates submit video reviews is absolutely incredible. What a timesaver to be able to pre-screen and rate candidates before they walk through your doors. #### Cons I'm not sure if there is a best practice manual for users and applicants but that would helptremendously. --- ### Great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: less than 1 year · monthly - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Loved this system. Amazon uses it for all interviews and they love it. Id recommend this product forsure. #### Cons It's a little slow on downloading but once applicants get in, it's very easy. The pros outweigh the cons though. --- ### Excellent Technology - Terrible Support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Great Tool and Technology - Customer Support is horrible - unacceptable. Caution - make sure everything is set up perfect before you are dumped into the general support world there. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros This has freed up so much time for our managers who were previously doing phone interviews. It has been a huge improvement in our process and time to hire. #### Cons The implementation team was amazing but after they drop you into their pool of support - there is terrible follow up and it is impossible to get someone to support your needs. There is a culture of not providing phone support and when you do call , they refer your issue to a "team" who never responds and you don't have a rep to help you with your issues. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and friendly assessment tool to schedule the candidates and Manager, easy to use in Mobile and PC #### Cons more features are expected to make this tool more impressive, but product is superb --- ### Entrevista por videollamada - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Es una herramienta super útil para que los candidatos puedan responder a preguntas exactas que el empleados quiera realizar, sin necesidad de hacerlo en persona o por videollamada. De esta manera el candidato puede hacer su entrevista en el momento que desee. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La facilidad para que los candidatos a una posición puedan realizar una entrevista virtual y responder las preguntas que el empleador desee si necesidad de interactuar en vivo. #### Cons No tengo comentarios negativos ya que facilita el trabajo para el candidato y el empleador. --- ### Excellent video interviewing platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We mainly use HireVue for recorded video interviews, which makes scheduled extremely easy, since candidates can log in anytime to submit their recording! It has saved us a lot of time. #### Cons Sometimes candidates feel a little shy about recording themselves, so we often offer an option to interview on the phone if they aren't comfortable. --- ### Digital interviewing platform with outstanding support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered HireVue allows our global teams to standardize our interview process for a consistent candidate experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support offered by HireVue is amazing. They are always willing to help with technical issues (24/7 support for candidates, interviewers, etc) and business issues as well with a dedicated support contact. The tool offers flexibility with both On Demand and Live interviews which is helpful for various types of positions (university, entry level, executive, mid-career, etc). #### Cons There is room for improvement with the Taleo integration. It would be nice to have more options and visibility directly in Taleo to make the process easier for recruiters/interview coordinators; this would make adoption of the tool easier as well. --- ### HireVue Makes Video Interviewing Simple - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think it is a great tool for video interviewing. If you are looking for a solid software and company that has been around for a while in this space, HireVue is a good option. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It was very easy to use, they have a great UI/UX and they are always trying new things. They have innovated quite a bit over the years. I think video is the future of recruiting and they are definitely on top of the trend. #### Cons The only thing I can say is that it was difficult for some of the recruiters I was working with to integrate it into their process at the beginning. It shook things up, but I thought that was good in the long run. Once people got comfortable, it was not an issue. It also integrated into our recruiting software so while that was great, there was a learning curve there. --- ### HireVue a great option for video interviewing - Overall rating: 5/5 - Reviewer: Twila U. - Industry: Philanthropy - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For video interviewing, this is a great product and they are working on more analytics. However, I think there could be more training for the candidates to make it a better experience for them.Although video interviewing can seem impersonal, HireVue makes the process simple and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The HireVue platform is easy to access not only for recruiters, but also hiring managers and candidates. #### Cons The note taking on the platform is confusing for reviewers. I would like to see the notes not only being more accessible to reviewers, but also editable to HR. --- ### Un valido supporto - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Publishing - Company size: 501-1000 employees - Product usage: less than 1 year · monthly - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Un approccio moderno e tecnologicamente molto avanzato capace di integrarsi fluidamente con altri strumenti classici di lavoro #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Un software all' avanguardia capace di introdurre elementi innovativi che si sono rilevati di grande aiuto #### Cons Al momento non sono stati riscontrati inconvenienti degni di nota ---