Hively software


Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and rewards management. It allows users to insert their personal rating link or snippet in the email signature, CRM, website and ticket tracking systems.

Hively allows customers to provide ratings and comments using a one-click option. The team members are awarded points for each rating they receive. The leaderboard feature allows users to review team ratings/ scores and rank the high performing team members. Hively offers integration with email solutions, CRM applications and ticket tracking systems. Some of these include Outlook, Gmail, Yahoo, Zendesk, Desk, Help Scout and SalesForce, etc.

It is available in a monthly subscription pricing option. Support is offered via email. Other help options include knowledge base, FAQs and customer service tips.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000

6 Reviews of Hively

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  • Todd from Continental Utility Solutions, Inc.

    April 2018

    Easy to use and provides decent feedback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.

    Cons

    It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Great, easy tool to get customer reviews

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's super simple to set up and the reports are really useful. The daily summaries and the ability to request reviews is great.

    Cons

    The pricing that adds the fee per team member can get pricey if you have a lot of people in your customer service side.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Emmanuel from Artech Information SYstems

    Specialty: Staffing Agency

    Number of employees: 5,001-10,000 employees

    February 2018

    Intuitive Product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I found this product to be very easy to use and great tool to gauge how our users are doing. I cant wait to see what else will be use in this product.

    This review was submitted organically. No incentive was offered
    Review Source
  • Emmanuel from Artech Information Systems, LLC

    Specialty: Software / Technology

    Number of employees: 5,001-10,000 employees

    November 2017

    When it comes to receiving feedback on customer service, Hively, is for sure the go to. It helps provide a very accurate reflection of an organization's customer service based on the feedback received from its users.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is great to know how your contractors feel about you and the areas, for which one needs to continue to be strong on and areas, were improvement is needed. Overall, it is a very solid and necessary program. Everything about the product is very solid. It is very user friendly and very easy to use. Data received from the program can directly be applied to improve and/or maintain customer service

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mansie from Modify Watches

    Specialty: Retail

    April 2015

    Customer satisfaction

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Customer satisfaction

    Pros

    Getting feedback from customers in a convenient manner

    Cons

    No preference really. Perhaps a sorting system to rank ratings

  • Peter from 11 Bridges

    December 2011

    Ease-of-use
    Functionality
    Quality
    Support

    Hively is the simplest application we've ever used for gathering customer feedback. Our customers love it and so do our employees. Set up was quick and easy and it's incredibly affordable. Previously, we were sending surveys for measure of customer satisfaction but these surveys only had a 3% engagement rate. With Hively, our engagement rate has been above 40% and we get feedback in real time. It's the best customer satisfaction tool we've ever used. I highly recommend it.

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