Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and rewards management. It allows users to insert their personal rating link or snippet in the email signature, CRM, website and ticket tracking systems.

Hively allows customers to provide ratings and comments using a one-click option. The team members are awarded points for each rating they receive. The leaderboard feature allows users to review team ratings/ scores and rank the high performing team members. Hively offers integration with email solutions, CRM applications and ticket tracking systems. Some of these include Outlook, Gmail, Yahoo, Zendesk, Desk, Help Scout and SalesForce, etc.

It is available in a monthly subscription pricing option. Support is offered via email. Other help options include knowledge base, FAQs and customer service tips.



8 Reviews of Hively

Overall rating

4.5 / 5 stars

Showing 1 - 8 of 8 reviews

October 2018

Brian from My Solution Advocate

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Hively is an outstanding video organizing app.

Hively is interesting enough to keep your attention through its smart video organizational tactics and interesting popular feed as well.

Pros

Really awesome how they streamline all sorts of videos according to your likes and their suggestions. Hively is a very unique experience.

Cons

No cons whatsoever. They do a great job at organizing the video flow and you dont even have to sign up or log in to start.

September 2018

Olivia from K08 Sounds

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

Good for Bonus Systems, etc.

Pros

This worked really well for having bonus structures for employees. With new clients brought on and referred we were able to build a point system every month to reward employees based on their work and stats.

Cons

It can get pricey depending on how big your team is. Also the design is a little bit clunky. Other then that it works well and gets the job done.

April 2018

Todd from Continental Utility Solutions, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

April 2018

Easy to use and provides decent feedback

Pros

The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.

Cons

It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great, easy tool to get customer reviews

Pros

It's super simple to set up and the reports are really useful. The daily summaries and the ability to request reviews is great.

Cons

The pricing that adds the fee per team member can get pricey if you have a lot of people in your customer service side.

February 2018

Emmanuel from Artech Information SYstems

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

February 2018

Intuitive Product

Pros

I found this product to be very easy to use and great tool to gauge how our users are doing. I cant wait to see what else will be use in this product.

November 2017

Emmanuel from Artech Information Systems, LLC

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

When it comes to receiving feedback on customer service, Hively, is for sure the go to. It helps provide a very accurate reflection of an organization's customer service based on the feedback received from its users.

Pros

It is great to know how your contractors feel about you and the areas, for which one needs to continue to be strong on and areas, were improvement is needed. Overall, it is a very solid and necessary program. Everything about the product is very solid. It is very user friendly and very easy to use. Data received from the program can directly be applied to improve and/or maintain customer service

April 2015

Mansie from Modify Watches


Ease-of-use

4 of 5

Functionality

3.5 of 5

April 2015

Customer satisfaction

Customer satisfaction

Pros

Getting feedback from customers in a convenient manner

Cons

No preference really. Perhaps a sorting system to rank ratings

December 2011

Peter from 11 Bridges


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2011

Hively is the simplest application we've ever used for gathering customer feedback. Our customers love it and so do our employees. Set up was quick and easy and it's incredibly affordable. Previously, we were sending surveys for measure of customer satisfaction but these surveys only had a 3% engagement rate. With Hively, our engagement rate has been above 40% and we get feedback in real time. It's the best customer satisfaction tool we've ever used. I highly recommend it.