Hively Software


 

Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and rewards management. It allows users to insert their personal rating link or snippet in the email signature, CRM, website and ticket tracking systems.

Hively allows customers to provide ratings and comments using a one-click option. The team members are awarded points for each rating they receive. The leaderboard feature allows users to review team ratings/ scores and rank the high performing team members. Hively offers integration with email solutions, CRM applications and ticket tracking systems. Some of these include Outlook, Gmail, Yahoo, Zendesk, Desk, Help Scout and SalesForce, etc.

It is available in a monthly subscription pricing option. Support is offered via email. Other help options include knowledge base, FAQs and customer service tips.

 

Hively - Gather feedback with rating snippets
 
  • Hively - Gather feedback with rating snippets
    Gather feedback with rating snippets
  • Hively - Get points for customer feedback
    Get points for customer feedback
  • Hively - Instant alerts for customer feedback
    Instant alerts for customer feedback
  • Hively - View customer feedback details
    View customer feedback details
  • Hively - Track points on the leaderboard
    Track points on the leaderboard
  • Hively - Feedback through any mobile device
    Feedback through any mobile device
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

6 Reviews of Hively

 

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Software Advice Reviews (4)
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Showing 1-4 of 4

Emmanuel from Artech Information SYstems
Specialty: Staffing Agency
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2018

February 2018

Intuitive Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I found this product to be very easy to use and great tool to gauge how our users are doing. I cant wait to see what else will be use in this product.

Review Source
 
 

Emmanuel from Artech Information Systems, LLC
Specialty: Software / Technology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

When it comes to receiving feedback on customer service, Hively, is for sure the go to. It helps provide a very accurate reflection of an organization's customer service based on the feedback received from its users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is great to know how your contractors feel about you and the areas, for which one needs to continue to be strong on and areas, were improvement is needed. Overall, it is a very solid and necessary program. Everything about the product is very solid. It is very user friendly and very easy to use. Data received from the program can directly be applied to improve and/or maintain customer service

Review Source
 
 

Mansie from Modify Watches
Specialty: Retail

April 2015

April 2015

Customer satisfaction

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer satisfaction

Likes Best

Getting feedback from customers in a convenient manner

Likes Least

No preference really. Perhaps a sorting system to rank ratings

Recommendations

I recommend looking into a platform that allows for tags and help questions

 
 

Peter from 11 Bridges

December 2011

December 2011

Ease-of-use

Functionality

Product Quality

Customer Support

Hively is the simplest application we've ever used for gathering customer feedback. Our customers love it and so do our employees. Set up was quick and easy and it's incredibly affordable.

Previously, we were sending surveys for measure of customer satisfaction but these surveys only had a 3% engagement rate. With Hively, our engagement rate has been above 40% and we get feedback in real time. It's the best customer satisfaction tool we've ever used. I highly recommend it.

 
 
 
Showing 1-2 of 2

Todd from Continental Utility Solutions, Inc.

April 2018

April 2018

Easy to use and provides decent feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.

Cons

It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss.

Review Source: Capterra
 


April 2018

April 2018

Great, easy tool to get customer reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's super simple to set up and the reports are really useful. The daily summaries and the ability to request reviews is great.

Cons

The pricing that adds the fee per team member can get pricey if you have a lot of people in your customer service side.

Review Source: Capterra