All Hotel Effectiveness Reviews
1-25 of 146 Reviews
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Josh
201 - 500 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2022
Hotel Effectiveness
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Very useful
I like the daily review at a glance that the night audit creates and sends to us daily. I like the comparison options. At a glance I can see occupancy, ADR, Out of Order, etc... wonderful chart - I go to it first thing every morning.
CONSI personally haven't found anything I dislike. I don't use it all that much personally but as stated above like the reports that are created and generated from it.
Vendor Response
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
Replied May 2019
Josh
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Hotel Effectiveness
I love Hotel Effectiveness. I have been using it for years with two different hotel management companies. It is a high quality tool for our hotels.
PROSHotel Effectiveness is a great labor tracking tool. It makes daily review of hotel labor quick and easy. I love the myriad reports you can generate to break down the labor numbers.
CONSI wish there was more functionality for myhotelteam.com. They should be able to switch shifts and more on the site. It should have its own app too.
Vendor Response
Thank you for the review! Good news for you - the MyHotetTeam mobile app is going to be live in the App Stores (iOS and Android) in a few days! It includes some enhanced functionality, and over the next several months we will be implementing a number of major improvements to the service. We look forward to sustaining your happiness with our services and to working with your hotels!
Replied November 2019
Rajesh
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Perfect for Hotels if you have time...
Used to use it often but now we use internal data to get our statistics.
PROSRich features that take into account the many different ways labor is tracked for the hospitality industry. Daily emails for reporting is a nice plus. Great time tracking ability.
CONSSoftware is too cumbersome and unruly. You need to create easier workflows to make changes within a hotel. No single screen gives you a snapshot of how labor is setup. You have to go to too many different parts of the software to setup employees and how they are tracked.
Vendor Response
Thank you for using Hotel Effectiveness. Great customers like you keep us striving to be the best.
Replied May 2019
Shirley
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2019
Excellent overall time keeping system!
Labor usage and management; better tool to review overtime/approaching overtime; scheduling functionality and time keeping are very user friendly and intuitive.
PROSWhat I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient.
CONSThere really are not any cons for me when using this software. If I have to mention something, it would be that when you do need to speak with someone from customer support, you need to email them versus having the ability to reach a live person directly; which can create some lag time. However, the service provided is excellent.
Vendor Response
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
Replied October 2019
Timothy
Hospitality, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
All-around strong product, saves management time
The main benefit for Hotel Effectiveness has been increased control over labor costs. This product, for at least 80% of users (with 50+ employees), would probably pay for itself. When combined with a production schedule, we are able to see which employees are falling short of expectations, meeting expectations, or exceeding expectations, with hard data.
PROSEase of use - simply go to the website and check employee hours, potential for overtime, and missed "punches". Particularly for the housekeeping department, days won't end at an exact time, so being able to monitor in real-time employee hours helps with middle of the week adjustments to maintain high labor efficiencies.
CONSMy only complaint with Hotel Effectiveness would be it's "export" capabilities. A user is required to go through a reports tab, rather than the daily labor check-in, to have a spreadsheet that can then be converted to excel. Lot's of other managers at the resort are either forget how to do this (since it is not frequently done by all department heads), or never learned in the first place.
Pamela
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Hotel Effectiveness Rocks
I can't thank this company enough for their fast, efficient, pleasant customer service. I adore the entire team - their service and attitude is impeccable!! The product produces labor, ACA, punch, revenue, audit, housekeeping, plus many more reports. Having several hotels - I am able to compare data and identify inconsistencies in a breeze.
PROSThe product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable!
CONSCompletely satisfied - we have no desire to search for other options!!
Vendor Response
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
Replied May 2019
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Useful and Relevant Timekeeping Option
I have thoroughly enjoyed using Hotel Effectiveness and look forward to learning more about the program.
PROSHotel Effectiveness is a very user friendly program. What i especially like is the fact it has training courses that allows you to grow in the use of the program.
CONSThere are one or two reports that can be altered so as to give a better representation of data.
Vendor Response
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
Replied May 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great Tool
Great tool to have.
PROSEasy to use, lots of reporting detail and information.
CONSHard to manage employees when working multiple departments, specially when different wages apply.
Vendor Response
We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.
Replied May 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Excellent Tool
Great reporting to drill down housekeeping MPR and labor job codes
PROSGreat way to monitor labor budget and minutes per room
CONSSometimes I need to wait awhile when reaching out for support, but it is very rare
Vendor Response
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
Replied May 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2019
Ease in scheduling and attendance
Managing labor cost bycatchung the creeping OT.
PROSGreat dashboard and daily reports. Scheduling an updating a breeze
CONSNot linked to ADP, would be nice if seamless
Vendor Response
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
Replied May 2019
Natasha
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Easy to Use
Great Benefits are the Game Day Process for the housekeepers which keeps them up to date with their Minutes per Occupied rooms cleaned. The 5 mins labor check in helps me see who is getting close to overtime.
PROSIt is very user friendly system, and helps me keep up with MPOR , Revenues and Time Keeping.
CONSThe clock that is used for the employees to clock in and out, has had to be replaced 3 times in 2 years since i have been at this location with Duke Hospitality
Vendor Response
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
Replied May 2019
Josh
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Hotel Effectiveness Review
I love it. It is easy to use and provides a lot of excellent information
PROSIt is so easy to use. There is a ton of information you can glean from all of the reports they provide.
CONSI am not a big fan of the site format change. I would like the MyHotelTeam.com site improved. Associates being able to swap shifts would be nice. Also...there needs to be a smartphone app for MyHotelTeam.com.
Vendor Response
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
Replied May 2019
Debra
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Hotel Effectiveness makes payroll easy
Correct clock-in and clock-out time for each employees.
PROSThe increase of free time of doing payroll. No more pencil and paper. No more keeping up with employees time of Clock-in and Clock-out. I like the option to be able to view previous payroll`
CONSSometimes we have a problem with getting the finger to enroll.
Vendor Response
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
Replied May 2019
Leslie
Hospitality, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
HRD
Better control of overall payroll hours/dollars and departments/employees with challenges are easily identified.
PROSThe ability to track overtime, missed punches and adjust schedules to avoid overtime. Schedules that don't vary can be copied from one week to the next. Comments can be entered as explanation of variances and use by managers can be tracked.
CONSOur operations schedules need to be prepared as we did prior to Hotel Effectiveness, then entered into Hotel Effectiveness. Our prior schedule file allows for manual adjustments to arrivals/departures/etc for a more accurate schedule based on forecasted business.
Vendor Response
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
Replied May 2019
Anil
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great Hospitality Analytical Tool
Labor Savings,
PROSDaily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes
CONSReporting need more work, need additional reports to assist in decision making
Vendor Response
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
Replied May 2019
Chelsa
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed May 2019
HE Review
Over all It really helps with labor control.
PROSIt's very user friendly. It helps control labor and is very useful in weekly scheduling.
CONSThere wasn,t much I didn't like about the software.
Vendor Response
Thank you for submitting this review, Mr. Howard! We value your feedback but are a bit confused. In your review you seem to really like us, but you rated us 2 out of 5 stars? Please let us know what we need to do to earn a 5-star rating!
Replied May 2019
Tiffany
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
General Manager
This tool has helped in my housekeeping department the most. We’re able to track the minutes per room for each attendant. This is a great tool for productivity.
PROSAll of my labor standards and schedules in one place.
CONSUpdating times. If I’m correct it only updates 4 times a day.
Vendor Response
Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.
Replied May 2019
MICHELLE
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2019
A GOOD PROGRAM
Very good experience.
PROSIt is very easy to use and enter data to keep records for night audit and payroll. It also alerts you if some data is missing.
CONSI can't say there was anything I did not like.
Vendor Response
Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.
Replied May 2019
Dharmesh
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE