I like the daily review at a glance that the night audit creates and sends to us daily. I like the comparison options. At a glance I can see occupancy, ADR, Out of Order, etc... wonderful chart - I go to it first thing every morning.

I personally haven't found anything I dislike. I don't use it all that much personally but as stated above like the reports that are created and generated from it.

I love Hotel Effectiveness. I have been using it for years with two different hotel management companies. It is a high quality tool for our hotels.

Hotel Effectiveness is a great labor tracking tool. It makes daily review of hotel labor quick and easy. I love the myriad reports you can generate to break down the labor numbers.

I wish there was more functionality for myhotelteam.com. They should be able to switch shifts and more on the site. It should have its own app too.

Used to use it often but now we use internal data to get our statistics.

Rich features that take into account the many different ways labor is tracked for the hospitality industry. Daily emails for reporting is a nice plus. Great time tracking ability.

Software is too cumbersome and unruly. You need to create easier workflows to make changes within a hotel. No single screen gives you a snapshot of how labor is setup. You have to go to too many different parts of the software to setup employees and how they are tracked.

Labor usage and management; better tool to review overtime/approaching overtime; scheduling functionality and time keeping are very user friendly and intuitive.

What I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient.

There really are not any cons for me when using this software. If I have to mention something, it would be that when you do need to speak with someone from customer support, you need to email them versus having the ability to reach a live person directly; which can create some lag time. However, the service provided is excellent.

The main benefit for Hotel Effectiveness has been increased control over labor costs. This product, for at least 80% of users (with 50+ employees), would probably pay for itself. When combined with a production schedule, we are able to see which employees are falling short of expectations, meeting expectations, or exceeding expectations, with hard data.

Ease of use - simply go to the website and check employee hours, potential for overtime, and missed "punches". Particularly for the housekeeping department, days won't end at an exact time, so being able to monitor in real-time employee hours helps with middle of the week adjustments to maintain high labor efficiencies.

My only complaint with Hotel Effectiveness would be it's "export" capabilities. A user is required to go through a reports tab, rather than the daily labor check-in, to have a spreadsheet that can then be converted to excel. Lot's of other managers at the resort are either forget how to do this (since it is not frequently done by all department heads), or never learned in the first place.

I can't thank this company enough for their fast, efficient, pleasant customer service. I adore the entire team - their service and attitude is impeccable!! The product produces labor, ACA, punch, revenue, audit, housekeeping, plus many more reports. Having several hotels - I am able to compare data and identify inconsistencies in a breeze.

The product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable!

Completely satisfied - we have no desire to search for other options!!

I have thoroughly enjoyed using Hotel Effectiveness and look forward to learning more about the program.

Hotel Effectiveness is a very user friendly program. What i especially like is the fact it has training courses that allows you to grow in the use of the program.

There are one or two reports that can be altered so as to give a better representation of data.

Great tool to have.

Easy to use, lots of reporting detail and information.

Hard to manage employees when working multiple departments, specially when different wages apply.

Great reporting to drill down housekeeping MPR and labor job codes

Great way to monitor labor budget and minutes per room

Sometimes I need to wait awhile when reaching out for support, but it is very rare

Managing labor cost bycatchung the creeping OT.

Great dashboard and daily reports. Scheduling an updating a breeze

Not linked to ADP, would be nice if seamless

Great Benefits are the Game Day Process for the housekeepers which keeps them up to date with their Minutes per Occupied rooms cleaned. The 5 mins labor check in helps me see who is getting close to overtime.

It is very user friendly system, and helps me keep up with MPOR , Revenues and Time Keeping.

The clock that is used for the employees to clock in and out, has had to be replaced 3 times in 2 years since i have been at this location with Duke Hospitality

I love it. It is easy to use and provides a lot of excellent information

It is so easy to use. There is a ton of information you can glean from all of the reports they provide.

I am not a big fan of the site format change. I would like the MyHotelTeam.com site improved. Associates being able to swap shifts would be nice. Also...there needs to be a smartphone app for MyHotelTeam.com.

Correct clock-in and clock-out time for each employees.

The increase of free time of doing payroll. No more pencil and paper. No more keeping up with employees time of Clock-in and Clock-out. I like the option to be able to view previous payroll`

Sometimes we have a problem with getting the finger to enroll.

Better control of overall payroll hours/dollars and departments/employees with challenges are easily identified.

The ability to track overtime, missed punches and adjust schedules to avoid overtime. Schedules that don't vary can be copied from one week to the next. Comments can be entered as explanation of variances and use by managers can be tracked.

Our operations schedules need to be prepared as we did prior to Hotel Effectiveness, then entered into Hotel Effectiveness. Our prior schedule file allows for manual adjustments to arrivals/departures/etc for a more accurate schedule based on forecasted business.

Labor Savings,

Daily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes

Reporting need more work, need additional reports to assist in decision making

Over all It really helps with labor control.

It's very user friendly. It helps control labor and is very useful in weekly scheduling.

There wasn,t much I didn't like about the software.

This tool has helped in my housekeeping department the most. We’re able to track the minutes per room for each attendant. This is a great tool for productivity.

All of my labor standards and schedules in one place.

Updating times. If I’m correct it only updates 4 times a day.

Very good experience.

It is very easy to use and enter data to keep records for night audit and payroll. It also alerts you if some data is missing.

I can't say there was anything I did not like.