All Hotel Effectiveness Reviews

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Josh

201 - 500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2022

Hotel Effectiveness

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Very useful

PROS

I like the daily review at a glance that the night audit creates and sends to us daily. I like the comparison options. At a glance I can see occupancy, ADR, Out of Order, etc... wonderful chart - I go to it first thing every morning.

CONS

I personally haven't found anything I dislike. I don't use it all that much personally but as stated above like the reports that are created and generated from it.

Vendor Response

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Replied May 2019

Josh

Hospitality, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Hotel Effectiveness

I love Hotel Effectiveness. I have been using it for years with two different hotel management companies. It is a high quality tool for our hotels.

PROS

Hotel Effectiveness is a great labor tracking tool. It makes daily review of hotel labor quick and easy. I love the myriad reports you can generate to break down the labor numbers.

CONS

I wish there was more functionality for myhotelteam.com. They should be able to switch shifts and more on the site. It should have its own app too.

Vendor Response

Thank you for the review! Good news for you - the MyHotetTeam mobile app is going to be live in the App Stores (iOS and Android) in a few days! It includes some enhanced functionality, and over the next several months we will be implementing a number of major improvements to the service. We look forward to sustaining your happiness with our services and to working with your hotels!

Replied November 2019

Rajesh

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Perfect for Hotels if you have time...

Used to use it often but now we use internal data to get our statistics.

PROS

Rich features that take into account the many different ways labor is tracked for the hospitality industry. Daily emails for reporting is a nice plus. Great time tracking ability.

CONS

Software is too cumbersome and unruly. You need to create easier workflows to make changes within a hotel. No single screen gives you a snapshot of how labor is setup. You have to go to too many different parts of the software to setup employees and how they are tracked.

Vendor Response

Thank you for using Hotel Effectiveness. Great customers like you keep us striving to be the best.

Replied May 2019

Shirley

Hospitality, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2019

Excellent overall time keeping system!

Labor usage and management; better tool to review overtime/approaching overtime; scheduling functionality and time keeping are very user friendly and intuitive.

PROS

What I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient.

CONS

There really are not any cons for me when using this software. If I have to mention something, it would be that when you do need to speak with someone from customer support, you need to email them versus having the ability to reach a live person directly; which can create some lag time. However, the service provided is excellent.

Vendor Response

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Replied October 2019

Timothy

Hospitality, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

All-around strong product, saves management time

The main benefit for Hotel Effectiveness has been increased control over labor costs. This product, for at least 80% of users (with 50+ employees), would probably pay for itself. When combined with a production schedule, we are able to see which employees are falling short of expectations, meeting expectations, or exceeding expectations, with hard data.

PROS

Ease of use - simply go to the website and check employee hours, potential for overtime, and missed "punches". Particularly for the housekeeping department, days won't end at an exact time, so being able to monitor in real-time employee hours helps with middle of the week adjustments to maintain high labor efficiencies.

CONS

My only complaint with Hotel Effectiveness would be it's "export" capabilities. A user is required to go through a reports tab, rather than the daily labor check-in, to have a spreadsheet that can then be converted to excel. Lot's of other managers at the resort are either forget how to do this (since it is not frequently done by all department heads), or never learned in the first place.

Pamela

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Hotel Effectiveness Rocks

I can't thank this company enough for their fast, efficient, pleasant customer service. I adore the entire team - their service and attitude is impeccable!! The product produces labor, ACA, punch, revenue, audit, housekeeping, plus many more reports. Having several hotels - I am able to compare data and identify inconsistencies in a breeze.

PROS

The product is easy to use; it offers online training and Q & As. The data is valuable to the hotel operations and easy to pull. The canned reports are invaluable!

CONS

Completely satisfied - we have no desire to search for other options!!

Vendor Response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Replied May 2019

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Useful and Relevant Timekeeping Option

I have thoroughly enjoyed using Hotel Effectiveness and look forward to learning more about the program.

PROS

Hotel Effectiveness is a very user friendly program. What i especially like is the fact it has training courses that allows you to grow in the use of the program.

CONS

There are one or two reports that can be altered so as to give a better representation of data.

Vendor Response

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Replied May 2019

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Great Tool

Great tool to have.

PROS

Easy to use, lots of reporting detail and information.

CONS

Hard to manage employees when working multiple departments, specially when different wages apply.

Vendor Response

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Replied May 2019

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Excellent Tool

Great reporting to drill down housekeeping MPR and labor job codes

PROS

Great way to monitor labor budget and minutes per room

CONS

Sometimes I need to wait awhile when reaching out for support, but it is very rare

Vendor Response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Replied May 2019

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2019

Ease in scheduling and attendance

Managing labor cost bycatchung the creeping OT.

PROS

Great dashboard and daily reports. Scheduling an updating a breeze

CONS

Not linked to ADP, would be nice if seamless

Vendor Response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Replied May 2019

Natasha

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Easy to Use

Great Benefits are the Game Day Process for the housekeepers which keeps them up to date with their Minutes per Occupied rooms cleaned. The 5 mins labor check in helps me see who is getting close to overtime.

PROS

It is very user friendly system, and helps me keep up with MPOR , Revenues and Time Keeping.

CONS

The clock that is used for the employees to clock in and out, has had to be replaced 3 times in 2 years since i have been at this location with Duke Hospitality

Vendor Response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Replied May 2019

Josh

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Hotel Effectiveness Review

I love it. It is easy to use and provides a lot of excellent information

PROS

It is so easy to use. There is a ton of information you can glean from all of the reports they provide.

CONS

I am not a big fan of the site format change. I would like the MyHotelTeam.com site improved. Associates being able to swap shifts would be nice. Also...there needs to be a smartphone app for MyHotelTeam.com.

Vendor Response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Replied May 2019

Debra

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2019

Hotel Effectiveness makes payroll easy

Correct clock-in and clock-out time for each employees.

PROS

The increase of free time of doing payroll. No more pencil and paper. No more keeping up with employees time of Clock-in and Clock-out. I like the option to be able to view previous payroll`

CONS

Sometimes we have a problem with getting the finger to enroll.

Vendor Response

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Replied May 2019

Leslie

Hospitality, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

HRD

Better control of overall payroll hours/dollars and departments/employees with challenges are easily identified.

PROS

The ability to track overtime, missed punches and adjust schedules to avoid overtime. Schedules that don't vary can be copied from one week to the next. Comments can be entered as explanation of variances and use by managers can be tracked.

CONS

Our operations schedules need to be prepared as we did prior to Hotel Effectiveness, then entered into Hotel Effectiveness. Our prior schedule file allows for manual adjustments to arrivals/departures/etc for a more accurate schedule based on forecasted business.

Vendor Response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Replied May 2019

Anil

Hospitality, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Great Hospitality Analytical Tool

Labor Savings,

PROS

Daily Labor Analysis, Daily, MTD and YTD Revenue Analysis, Effective tool to manage labor hours, Effective tool to reward employees in meeting target minutes

CONS

Reporting need more work, need additional reports to assist in decision making

Vendor Response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Replied May 2019

Chelsa

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed May 2019

HE Review

Over all It really helps with labor control.

PROS

It's very user friendly. It helps control labor and is very useful in weekly scheduling.

CONS

There wasn,t much I didn't like about the software.

Vendor Response

Thank you for submitting this review, Mr. Howard! We value your feedback but are a bit confused. In your review you seem to really like us, but you rated us 2 out of 5 stars? Please let us know what we need to do to earn a 5-star rating!

Replied May 2019

Tiffany

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

General Manager

This tool has helped in my housekeeping department the most. We’re able to track the minutes per room for each attendant. This is a great tool for productivity.

PROS

All of my labor standards and schedules in one place.

CONS

Updating times. If I’m correct it only updates 4 times a day.

Vendor Response

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Replied May 2019

MICHELLE

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2019

A GOOD PROGRAM

Very good experience.

PROS

It is very easy to use and enter data to keep records for night audit and payroll. It also alerts you if some data is missing.

CONS

I can't say there was anything I did not like.

Vendor Response

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Replied May 2019

Dharmesh

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE