Very positive experience. Made my schedule less chaotic and gives me options to control my work days and days off much better without having to deal with manger directly lol

Having a restaurant job means cheotic schedule. It's never the same. Impossible to keep up with and memorize. My last job had hot schedules but my new job doesn't:/ it's a nightmare without it. I miss it so much. It is so convenient to pick up and realise shifts whenever I please. No need to call or txt my co workers. Everything is done thru the app. App is not free but cheap and worth every single penny. I love that I can request days off and my ability. Super convenient. You have to wait for manager to approve or not of your request. I can see who my co workers will be for the shift. I can see all phone numbers and emails of my co workers. Every restaurant should have this app. It's very easy as well so even my 70 year old co worker knows how to use it. Very well done .

Sometimes I get loged out and have trouble logging back in. It froze few times. Could use more color and some fun options like emoji me lol make work schedule more fun

Pay the money, reap the rewards, save time and be on the floor with your team where you should be!

RELIABILITY!!!It never goes down, support is always helpfulBest scheduler features in the gameTemplates for quick entry are great weekly startersColor coding makes my life so much easierTransparency, every stroke documented

Takes getting used to and learning as it is complex software but get hot keys down and you've got it! Make sure you have a fairly beastly computer...it's a lot of real time processing.

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

The convenience of NOT having to drive to the restaurant like in the old days to swap a shift or request off, or even look at the new schedule!

I come from working in restaurants in late 90s & 2000s, so this app is a dream come true! It’s so awesome to be able to view schedule, swap shifts, & send messages to staff all in one place!

I dislike not being able to request off past a certain point (less than 3wks before the shift, I think?). But that’s likely a restaurant decision vs the app.

overall hot schedules has been extremely effective in my experience with it and i highly recommend it

hot schedules is used by all restaurant jobs i have had and is extremely easy to use and navigate. switching shifts or putting in for time off is very easy, and messages can be sent to management directly from the app which is extremely helpful!

while the messaging is extremely helpful it sometimes will not send notifications when one is received, however you can find alternate contact info within the app so they can still be contacted outside of the app if necessary!

My overall experience has been very good. I always knew when I was working next and never missed work or was late to a shift because of it!

What I liked most about hot schedules is always being organized and being able to see my schedule ahead of time, eliminating the need to write it down or call/go in person to see when I was working next.

What I liked least is that not enough companies are using it! It’s a great platform, so I have nothing negative to say.

Allowed me to spend less time scheduling and communicating with staff. More organization on notes and employee files

Great for scheduling and staff communication. Makes handling a large staff easy. Logbook is great for communication on all issues with mangers and staff, even starting to use it to track our hr.

Want to see the inventory system improve as well as better ease of use across multiple venues other than that continue to grow and develop

It's been a very pleasant experience. Ease of use contributes to most of that.

Being able to see when you work, the ability to request time off, the ability to message coworkers/managers, switching shifts with someone else is awesome to me too. It's a very simplistic layout too, very easy to navigate the website/app.

I wish that the app didn't have a paywall behind it. That's the only complaint I have.

Less time spent managing staffing concerns and more time managing staff.

It makes getting your schedule out to all of your staff so much easier. I've written schedules and posted on a wall, I've texted screen captures to everyone individually, I've created email groups and submitted to everyone and this is much more simple. You can also track sales and it helps estimate labor against your predicted sales for the day and the week. But the very best part is that the staff can manage all of their shift trades via HotSchedules. No more calling, forgetting to tell the manager, or having neither shift member show and then denying that they knew they were working the shift.

Honestly, just that it's a program that costs money. If you have a small staff it's not worth the investment potentially. But a staff of greater than 20, particularly in the retail or restaurant world, it's a burden lifted.

Good product but my company did switch to 7shifts

I like that i can copy and paste schedules from week to week

I did not like how difficult it was to take old employees off the store roster

It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost. I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.

The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

I enjoy using Hotschedules, its very beneficial especially to businesses with with more than a couple employees.

Hotschedules is simple, I simply log onto the app and view what I need to look at! For me this is all I need. A great majority of apps will make you jump through irritating loops just to see a schedule or request time off Hotschedules doesn't. Please, if you are a manager who does any type of scheduling for a small or big business. I recommend Hotschedules you will not be disappointed!

Sense I've been using Ho schedules my only complaint has is being signed out randomly. I think that is due too having an apple iPhone. I'm not sure if android or other devices have the same issues.

This has helped manage overtime before it even happens. While scheduling employees, the software calculates the hours and gives you a warning for any person that is going into or approaching overtime. This has saved us money and helped better allocate time. Hotschedules is a game changer for the hospitality industry.

This software is extremely user friendly. I love that my staff is able to put all of their availability changes, requests for time off and switch shifts through the software. It makes it extremely easy to create the schedule each week. Tracking of overtime is a huge help as a manager as well. This is a must have tool for anyone in the hospitality industry. It will save your scheduling sanity!

The only downside to this software is the cost for the app. While it is minimal and you can still log in for free through any web browser, a free app would be ideal for the hourly employees. I honestly have no other bad things to say about this software. I highly recommend it!

Overall has been a wonderful scheduling format for a large staff. It is used every day, regularly, by all staff members from executive to employee. Would recommend to any business owner, as it saves time with many different features provided.

The mobile app is very user friendly, with it being easy to navigate for all individuals that are tech savvy AND those who are not. The quick access of information, ability to contact employees, and daily use in operations allow for high volume and fast paced environments to continue to be productive without the day being hindered in time and productivity.

The updates on occasion can result in removal of features that can sometimes be very helpful after being regularly used. Would like to see a communication piece from Hotschedules asking about latest updates and whether they are well liked by users.

Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication

Hot schedules makes scheduling different departments and coordinating everybody extremely easy. The platforms are easy to understand and can be accessed by anyone given authority to use the system.

The system allows for people to request for time off and to make comments. One of the only downsides of this product was that employees talked last to management about scheduling and tried to do literally all of it through hot schedules which sometimes lead to some conflict Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication goes