--- title: "HR Acuity Software Reviews, Demo & Pricing - 2026" description: "Review of HR Acuity Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/hr-acuity-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Complaint Management Software](https://www.softwareadvice.com/crm/complaint-management-comparison/) / HR Acuity Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/hr-acuity-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hr/hr-acuity-profile/alternatives/) # HR Acuity Review Custom quote 1 plan Wondering if HR Acuity is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview HR Acuity 4.3 [(31)](https://www.softwareadvice.com/hr/hr-acuity-profile/reviews/) Pricing Pricing available upon request ### About HR Acuity A cloud solution purpose-built for employee relations case management and investigations, HR Acuity empowers the world's leading organizations to identify, track and resolve workplace issues consistently and compliantly. HR Acuity enables HR teams and managers to document and manage employee cases efficiently while improving compliance and transparency by centralizing all case information in one secure location — from intake through aftercare. Customizable, best-practice embedded case templates, configurable interview guides and AI-generated questions, writing support and executive summaries ensure thorough, equitable investigations regardless of investigator experience, while in-platform letter templates and automatically generated reports provide standardized court-ready documentation. HR Acuity also equips managers with the guidance and tools they need to handle employee issues consistently and confidently, and empowers employees to speak up through its reporting hotline, accessible online, by phone (AI or live agent) or via SMS in 35 languages across 56 countries. HR Acuity’s AI-powered tools, including olivER™, surface actionable insights, uncover potential risks and help... teams proactively address issues before they escalate. AI-powered benchmarking shows how your organization compares to peers by industry and size, while advanced analytics make it easy to track trends, identify patterns and make data-driven decisions that strengthen workplace outcomes — all within the platform. HR Acuity’s AI is enterprise-grade, purpose-built for HR, and designed to support — not replace — your team. It delivers defensible, bias-free case management that drives fair, actionable outcomes while protecting what matters most: Your people and your organization. When you work with HR Acuity, you get a best-in-class implementation team to ensure a smooth onboarding experience, plus ongoing support by phone Monday–Friday 8 am–9 pm ET with 24/7 call monitoring, and standard business hours 8 am–5 pm ET for all other inquiries. Reach out anytime to discuss ER, case management or workplace investigations — we’re here to help. Backed by decades of employee relations expertise and the largest ER dataset in the industry, HR Acuity combines real-world best practices with technology to empower organizations to protect their reputation, build trust and drive better workplace outcomes. Wondering if HR Acuity is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. ## HR Acuity User Interface ## Popular HR Acuity Alternatives Main Product HR Acuity 4.3 [(31)](https://www.softwareadvice.com/hr/hr-acuity-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.15Value for money - 4.67Customer support - 4.26Functionality Pricing Available upon request Get Price Alternative Product [Rely](https://www.softwareadvice.com/hr/rely-profile/) 4.8 [(14)](https://www.softwareadvice.com/hr/rely-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 4.92Value for money - 5.0Customer support - 4.64Functionality Pricing Available upon request Get Price Alternative Product [FaceUp Whistleblowing System](https://www.softwareadvice.com/reference-check/faceup-profile/) 4.8 [(45)](https://www.softwareadvice.com/reference-check/faceup-profile/#reviews) Ratings Breakdown - 4.89Ease of use - 4.72Value for money - 4.73Customer support - 4.78Functionality Pricing Available upon request Get Price Alternative Product [Case IQ](https://www.softwareadvice.com/product/138289-Case-IQ/) 4.6 [(11)](https://www.softwareadvice.com/product/138289-Case-IQ/reviews/) Ratings Breakdown - 4.45Ease of use - 4.63Value for money - 4.70Customer support - 4.33Functionality Pricing Available upon request Get Price Alternative Product [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) 4.4 [(80)](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.51Value for money - 4.63Customer support - 4.38Functionality Pricing Starting at $10000.00 per year Get Price Alternative Product [Omnigo](https://www.softwareadvice.com/physical-security/omnigo-profile/) 4.4 [(85)](https://www.softwareadvice.com/physical-security/omnigo-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.30Value for money - 4.51Customer support - 4.25Functionality Pricing Available upon request Get Price ## HR Acuity Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HR Acuity Features - Popular features found in Complaint Management Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Feedback Management Interaction Tracking Issue Tracking Live Chat Prioritization Quality Assurance Self Service Portal Support Ticket Management - More features of HR Acuity Access Controls/Permissions Activity Dashboard Alerts/Notifications API Built-In Database Case Management Collaboration Tools Compliance Management Configurable Workflow Contact Management Customizable Templates Data Management Document Management Incident Management Intake Management Issue Management Knowledge Base Management Monitoring Reporting/Analytics Reporting & Statistics Search/Filter Single Sign On SSL Security Subject Profiles Third-Party Integrations ## HR Acuity Integrations ServiceNow Integration rated undefined from -1 review Workday Financial Management Integration rated undefined from -1 review Workday HCM Integration rated undefined from -1 review NAVEXEngage Integration rated undefined from -1 review Ping Identity Integration rated undefined from -1 review Okta Integration rated undefined from -1 review See all 8 integrations ## HR Acuity User Reviews Overall Rating 4.3 Ratings Breakdown 5 48% 4 39% 3 10% 2 3% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.7 Functionality 4.3 VR Verified Reviewer Apparel & Fashion 201-500 employees Used daily for less than 6 months Review source Reviewed April 2019 Consistent 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Great for consistent record keeping, easier UX and interface to follow. Cons: I do not have any cons that I can think of to mention. Vendor Response Thank you! We appreciate your support of HR Acuity and look forward to a long partnership with you and your organization. Best, Deb Muller CEO, HR Acuity Replied April 2019 Read More MM Manuela M. Verified reviewer Events Services 201-500 employees Used daily for more than 2 years Review source Reviewed January 2025 HR services management made easy. 4 Acuity software has made it easier for us to conduct interviews and recruitment's and easily manage our workforce Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The product ensures comprehensive human resource services management and delivers more on time. Cons: HR Acuity has all the tools required for excellent service delivery. No dislike. Read More SW Sharon W. Retail 10000+ employees Used daily for more than 2 years Review source Reviewed July 2017 Overall good product 3 Able to access other cases colleagues worked on User friendly Reporting functionality Ratings Breakdown 3 Ease of use 4 Customer support 3 Functionality Pros: Easy to use, user friendly. Easy to retrieve documentation of close cases. Have various reporting abilities. Cons: Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled Read More LC Leslie C. Verified reviewer Oil & Energy 1001-5000 employees Used daily for more than 2 years Review source Reviewed July 2020 HR Acuity 4 Overall I have enjoyed working in HR Acuity and believe that the team has realized increased productivity. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: HR Acuity is an intuitive case management system that is easy to use, provides a good central location for all case document retention, and offers a comprehensive solution for employee relations data. I appreciate that the integration was fairly easily accomplished, the customer service is fantastic and the HR Acuity Round Table discussions are extremely relevant and informational. I look forward to the upcoming release of the collaborative site, EmpoweR. Cons: Although overall the functionality within HR Acuity is extremely intuitive and helpful, the case reports can be a little difficult to navigate. For example, when copying and pasting information from a Word document, it is impossible to match the font size and style to the existing font within the report. This results in reports appearing unprofessional. I have also noticed that updates made within the issue dialogue box do not always appear on the summary reports, which is very frustrating. Reasons for choosing HR Acuity I do not recall the names of the other vendors that were vetted, however, the team felt that HR Acuity was the best solution for our needs. Reasons for switching to HR Acuity We upgraded our employee management vendor to Workday, which did not have a case management solution at the time. Vendor Response Thank you, Leslie, for your detailed review! We appreciate your comments on the platform, the customer service and the Roundtable. We too are looking forward to the empowER community and look forward to welcoming you! On the formatting, thank you for the feedback. I have shared your feedback with our product team. Thanks for taking the time to share it. All the best and thank you for being a valued client, Deb Muller, CEO Replied August 2020 Read More SM Shannon M. Verified reviewer Hospital & Health Care 1001-5000 employees Used daily for less than 2 years Review source Reviewed July 2020 Nothing But Love 5 We have had nothing but a positive experience with HR Acuity. From the top to the bottom. The Leadership is very passionate about Employee Relations and it shows. There are not ANY other products that I am aware of that are this in tune with what is happening with Employee Relations. This isn't just software - the community of support that has been created by HR Acuity is so, so, so valuable. Top Notch! Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Several things: 1) In a fast paced function, it is incredibly helpful to have a tool support the team with the process consistencies and the information flow that is required to make good decisions. 2) With a team of multiple investigators, we love having the history of an employee at our fingertips. 3) THE DATA! It is much easier to pull data to identify trends, drill down on issues, evaluate volume, etc. The data is very powerful! 4) Implementation was a breeze! 5) Ongoing support community is amazing. Cons: If I had to pick something, it would be the exit survey component, feels like it needs some additional functionality. However HR Acuity is great about implementing suggested product improvements. Reasons for choosing HR Acuity It was designed by HR professionals and our legal team loved it. Vendor Response Hi Shannon! "Nothing but love!" Who could resist such an amazing review! What an honor to read and receive! We are so happy to help you with your employee relations, especially in the fast-paced environment you describe. Thank you also for the feedback on the exit interviews. This is not a core focus area of the platform, as you know, and it sounds like some work may be needed. We will reach out for more feedback if necessary! Thank you again -- it is truly a pleasure to have you as a client! All the best, Deb Muller, CEO Replied August 2020 Read More DU Dalan U. Verified reviewer Transportation/ Trucking/ Railroad 10000+ employees Used daily for more than 2 years Review source Reviewed June 2020 HR Acuity Review 4 HR Acuity has helped us centralize and digitize the documentation of our HR complaints and investigations. When we started with HR Acuity we saw the exit interview platform as a plus and it did not cost anything extra. However, through time, we realized that HR Acuity's strength and value was not in their exit interview platform and it was limited and didn't have many of the tools a employee survey company has. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: The product is easy to use and we were able to easily integrate with our employee data base to do a daily feed of our associates so that starting a case and entering the employee data is fed with basic employee data and you don't have to manually enter it. The ability to search cases, cross reference cases and easily run and save reports is easy and very valuable. Cons: I felt that the exit interview platform lacked the ability to provide our supervisors with live dashboards. Vendor Response Hello Dalan, Thank you for taking the time to provide your feedback! We are glad you find HR Acuity valuable and easy to use. Thank you also for the feedback on exit interviews. As you mention, this is an add-on vs a core feature of the platform -- I do appreciate the feedback and we may be reaching out for more details as we make updates in this area. Thank you so much for taking the time and the positive review! We truly appreciate it! Best regards, Deb Muller, CEO Replied August 2020 Read More AC Alysia C. Verified reviewer Real Estate 501-1000 employees Used daily for less than 2 years Review source Reviewed July 2020 HR Acuity - An Asset for Employee Relations 5 Initially we just wanted to capture employee relations issues but discovered that other areas of the HR team could utilize it. Being able to capture the data has been extremely helpful. We are able to see trends and run reports. We can now use this to create metrics (we haven't done this yet but a future goal). Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Just being able to keep track of any type of employee relations case and have the ability to report on it has been great! Prior to this we were using spreadsheets, Word docs, etc... with no ability to see what others were doing. This tool has really shown the HR team how much work is really done in the realms of Employee Relations, Workers Comp, Unemployment and Leave Management. Cons: The Manager Portal needs to be improved. Managers should be able to create cases that have more than one issue and the templates need to be more robust with functionality like drop down menus. Also there needs to be the ability to have multi approvers rather than just one. Vendor Response Thank you for the very positive review, Alysia! We are really happy to add value to your organization. Thank you! As far as your comments on the Manager Portal, we appreciate that feedback and are working on new tools for managers. Your feedback is very helpful and we will factor it into those efforts. Thank you again for taking the time to review HR Acuity. We truly appreciate your trust and we work to earn it every day! Deb Muller, CEO Replied August 2020 Read More JA Jennifer A. Verified reviewer Hospital & Health Care 5001-10000 employees Used daily for more than 2 years Review source Reviewed July 2020 HRAcuity Software Review 4 Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: The HRAcuity system is very easy to use. In particular, the way the system is built and formatted really allows you to stay organized when inputting an ER issue or an investigation. In addition, the reporting tools are a great and easy-to-use feature, you don't have to be an analytics or data expert to know how to use them. Cons: One challenge that I often experience is the font formatting functionality when documenting an investigation. In particular, if you are trying to copy/paste text from a Word doc for example, the formatting becomes very difficult to manipulate. Vendor Response Hi Jennifer, thank you for the four-star review and your comments on ease of use! Great to hear! Thank you also for the feedback on the formatting. I have shared that feedback and you may also find using the pre-formatted case report helpful. Your client success manager can help you with that. Please reach out anytime. Thank you again for your kind review! Deb Muller, CEO Replied August 2020 Read More VR Verified Reviewer Used other for more than 2 years Review source Reviewed March 2018 Easy to use but I wish was more customizable. 4 Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: User-friendly and easy to use. Makes tracking customer complaints very simple. Summaries and reports are very easy to generate. Cons: Sometimes the system is a bit slow. Some of our staff had difficulty with the training. Once they were familiar with the system though, they were no issues Read More Leah R. Verified reviewer Used unspecified for unspecified Review source Reviewed November 2016 Acuity is great! 5 Acuity is a neat program that allows us to track pertinent information. It is fairly simple to use and the customization options are nice as well. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Vendor Response Hi Leah, I appreciate the time you took to review HR Acuity. Glad it is helping you track and document cases at National Vision. Keep us posted if you have any ideas for future enhancements. We are always listening. Best, Deb Muller - CEO Replied January 2017 Read More Showing 1 - 10 of 31 Reviews [See All Reviews](https://www.softwareadvice.com/hr/hr-acuity-profile/reviews/) ## HR Acuity Popular Comparisons [FaceUp Whistleblowing System vs HR Acuity](https://www.softwareadvice.com/reference-check/faceup-profile/vs/hr-acuity/) [Compare All Alternatives](https://www.softwareadvice.com/hr/hr-acuity-profile/alternatives/) ## Other Top Recommended Complaint Management Software [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **15** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4087) Recently recommended **6** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (825) Recently recommended **1** times Stuck Between Options? 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