--- title: "HR Avatar Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HR Avatar. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HR Avatar is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/hr-avatar-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pre-employment Testing Software](https://www.softwareadvice.com/hr/pre-employment-assessment-tools-comparison/) / [HR Avatar](https://www.softwareadvice.com/hr/hr-avatar-profile/) / HR Avatar Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/hr-avatar-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/hr-avatar-profile/alternatives/) # HR Avatar User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 130 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 82 reviews (63%) - 4 stars: 37 reviews (28%) - 3 stars: 9 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I found the simulation‑based assessments engaging and helpful for gaining a clearer understanding of candidate strengths. While there are a few areas that could be streamlined; such as assessment length and report summaries. - These features make the hiring and evaluation process more objective and organized. Although there are some limitations in terms of customization and learning some of the detailed features, the platform is still very helpful overall. - Everything is clearly organized, which allows users to quickly find the tools and features they need without feeling confused or overwhelmed. Because of this, tasks can be completed more efficiently and with less stress. ### Most mentioned cons - One challenge I experienced with HR Avatar is that some of the assessments can feel a bit lengthy, which may cause candidates to lose engagement toward the end. - The system by which you build the reference questions and assign the reference check to someone is not super intuitive. - Some reports may be a bit lengthy, and I wish there were more customization options for specific roles. ## HR Avatar customer reviews Showing reviews 1-25 of 130 (page 1). ### HR Avatar has a lot to offer - Overall rating: 4/5 - Reviewer: Jan B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HR Avatar supports their software - The customer service here is incredible - I have always had my questions answered or my needs addressed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is video interactive, simulating real life situations that a candidate could encounter. Tests may be mailed out individually or in an email blast - I have the option of sending none or multiple reminders that the link is waiting for a candidate. and I am notified as soon as candidate has completed the test. The summary is both graphically represented and has a written summary. The assessment review has great follow up questions to ask if your candidate scores in an area that is other than what you are looking for. #### Cons Some of the technical assessments were not what we needed for a particular skill-set - However, HR Avatar is very open to customizing a test for us or anyone else. #### Vendor response Thank you for this review Jan! Replied March 2019 --- ### HR Avatar - A Great Recruiting Resource! - Overall rating: 4/5 - Reviewer: Tracy R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since we became a customer of HR Avatar 4 years ago, they have been a great recruiting resource! Overall, the tests we use provide us with valuable insight and the ability to make informed candidate decisions. The test results have proven to be accurate when the selected candidate begins working. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value for the money! I love that we can issue test batteries! They have been a great tool for our recruiting needs. In addition, the Customer Support has always been above and beyond, especially when I needed to create a custom test. The service team is quick to respond and thorough in ensuring my needs are met. #### Cons Some of the tests do not fit our work environment. This is not to say that the tests are not valuable, but our work environment is not your typical office setting. I would like to see some levels of complexity for the proofreading tests. We are in a legal environment where punctuation and grammar are really important. #### Reasons for choosing HR Avatar The value for the money was important because we are a government agency. We also appreciated the ability to create test batteries and combine reference checks into the process. The presentation of the results was also important to us and HR Avatar checked all the boxes. #### Reasons for switching to HR Avatar Our testing was administered by a different agency. Due to limited ability to schedule testing we needed to administer the tests in house. We also wanted a product that gave the candidates an ability to take the testing on their own time, rather than be onsite for 2+ hours. #### Vendor response Thank you so much for taking the time to review us and provide such great feedback! Hearing that the assessment results are proven to be accurate once a new candidate starts working is the ultimate goal. We also appreciate your feedback about more complex proofreading tests. Our best ideas come from our customers, so we will look into more of those options for the future. Replied September 2025 --- ### Testing Features Are Okay - Overall rating: 3/5 - Reviewer: Ndea M. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our organization has used HR Avatar for close to a year, we have been able to initiate test but found a lot of difficulty in custom test, uploading documents, and other additional features. Leading us to have to complete assessment test in person which have prolonged our recruiting process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Our organization appreciates the built in test. This makes it easier for us to initiate testing for basic skills that pertain to Microsoft, Excel, and Math testing. #### Cons Our organization has a difficult time with added features. Such as calculators, scratch paper, and uploading supporting documents when building custom test. #### Vendor response Thank you for taking the time to share your review and feedback. We're sorry to hear about the difficulty with the custom test builder. We are working on providing more support for building tests, which will hopefully address some of these concerns. If you'd like to share any more specific feedback, please reach out at support@hravatar.com. Our best improvements are always prompted by our customer's feedback. Replied September 2025 --- ### HR Avatar Review - Overall rating: 4/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The test catalog covers a huge variety of areas and it is easy to use. Having the support from the team makes using HR Avatar easier and simpler. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] and his team are reliable and responsive. If they do not have an answer right away they will do their best to find an answer or solution. #### Cons There are areas with custom tests that still need improvement but [sensitive content hidden] is always willing to help find solutions. #### Reasons for switching to HR Avatar HR Avatar allows for the creation of custom tests whereas SHL didn't offer that option. #### Vendor response Thank you so much for sharing your experience with us! We are grateful for the opportunity to work together to help make the most of our platform and identify areas for improvement. We always appreciate additional feedback as we continue to make updates. Replied March 2026 --- ### Head of TA - Overall rating: 5/5 - Reviewer: Odalis A. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I use it for all my positions, but I would like more positions added for better selection, a better image for exporting. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros HR Avatars has potential, but the design feels clunky and the interface isn’t very user-friendly, and set up in section to be more specific. #### Cons The set is okay, but it could definitely be more user-friendly and easier to navigate overall, a better search option. #### Reasons for choosing HR Avatar It was implemented on site, but does not intergrate #### Vendor response Thank you so much for sharing your feedback! We are always looking for ways to improve, and your insight really helps. We are currently working on making the platform more user-friendly, including enhancing the search feature. If you have any additional suggestions for improvement or specific positions you would like to see added, please let us know. Our best ideas come from our users, and we love putting them into action. Replied March 2026 --- ### Amazing Website - Overall rating: 5/5 - Reviewer: Mary Joy C. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HR Avatar was positive. The assessment was well-structured and interactive, allowing me to demonstrate my decision-making, problem-solving, and workplace judgment through realistic scenarios. I appreciated that the format focused on practical situations rather than just traditional test questions, which made the process more engaging and reflective of real work environments. Overall, the platform was easy to navigate and the instructions were clear. I felt that the assessment provided a fair opportunity to showcase how I approach tasks, prioritize responsibilities, and handle workplace challenges. It was a thoughtful way to evaluate candidates beyond just resumes and interviews. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that HR Avatar provides realistic, simulation-based assessments that evaluate how candidates would respond in actual workplace situations. It goes beyond traditional tests by measuring behavioral competencies, decision-making, and problem-solving skills in a practical context. I also appreciate how the platform helps employers make more informed hiring decisions while giving candidates the opportunity to demonstrate how they would perform in real job scenarios. #### Cons One aspect I liked least about HR Avatar was that some of the scenarios felt a bit time-pressured, which made it challenging to fully think through every possible response. While the situations were realistic, there were moments where I wished there was slightly more time to analyze the options before selecting an answer. That said, the assessment was still engaging and well-designed overall, and I understand that the time limit is likely intended to simulate real workplace decision-making. #### Vendor response Thank you so much for taking the time to share your thoughts! We just released more realistic avatars to help make our simulations even more engaging. Also, we appreciate you sharing your feedback about the timed questions. We always take that into account when reviewing our assessments. Replied March 2026 --- ### HR Avatar: Effective Assessment Tool for Hiring - Overall rating: 5/5 - Reviewer: Raniel B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HR Avatar has been positive and informative. The platform provides a structured and efficient way to evaluate job candidates through different assessments and simulations. One of the most noticeable aspects of the system is its user-friendly interface, which makes it easy to navigate and understand even for first-time users. The layout is organized, allowing users to quickly access different features and complete tasks without too much confusion. Additionally, HR Avatar offers a variety of assessment tools that help measure skills, behavior, and job-related competencies. These features make the hiring and evaluation process more objective and organized. Although there are some limitations in terms of customization and learning some of the detailed features, the platform is still very helpful overall. It provides valuable insights and makes the recruitment and assessment process more efficient and reliable for organizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the things I like most about HR Avatar is its easy-to-use and user-friendly interface. The platform is designed in a way that makes it simple to navigate, even for people who are not very familiar with complex software systems. Everything is clearly organized, which allows users to quickly find the tools and features they need without feeling confused or overwhelmed. Because of this, tasks can be completed more efficiently and with less stress. The straightforward layout also helps save time, since users do not have to spend too long figuring out how the system works. Overall, the user-friendly design of HR Avatar makes the experience smoother, more convenient, and more accessible for both new and experienced users. #### Cons One of the things I liked least about HR Avatar is that some of its features can feel a bit limited depending on the needs of the user or organization. While the platform is generally easy to use, there are times when certain customization options are not as flexible as expected. For example, users may want to modify assessments or tailor them more specifically to a company’s unique hiring requirements, but the available options may not always fully support that level of customization. In addition, some parts of the system may take time to learn, especially when trying to understand how to interpret detailed assessment results. Because of this, users might need extra guidance or practice before they can fully maximize all of the platform’s capabilities. #### Vendor response Thank you for your thoughtful feedback. We also appreciate your comments on customization and understand the need for more flexibility to meet unique hiring requirements. We’re always looking for ways to improve, so if you have any specific suggestions, we would love to hear them. Replied March 2026 --- ### My Experience with HR Avatar - Overall rating: 5/5 - Reviewer: Marie Chelle J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would describe my overall experience as an HR professional as dynamic and end-to-end, with a strong focus on recruitment and stakeholder management. As a recruiter, I’ve handled the full hiring lifecycle—from sourcing and screening candidates to coordinating interviews, managing assessments, and facilitating job offers and onboarding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how the assessment was situational and reflective of real workplace scenarios, especially in recruitment and HR settings. It allowed me to think through how I would actually respond in day-to-day situations rather than just answering theoretical questions. I also appreciated that it assessed both technical skills and decision-making, giving a more well-rounded evaluation of my capabilities. #### Cons I found the assessment to be quite lengthy and somewhat repetitive at times, which made it a bit challenging to maintain focus all throughout. Some questions also felt too situational without enough context, making it difficult to choose the most accurate response. Overall, while it was helpful in assessing different competencies, I think the experience could be improved by making it more concise and user-friendly. #### Vendor response Thank you so much for taking the time to share your review! We also appreciate your insight into the user experience. We are always looking for ways to improve, so this is helpful. If you have any specific assessments you feel are too long or repetitive, please let us know and we will review them to see if we can make any changes while still ensuring validity. Replied April 2026 --- ### HR AVATAR USAGE - Overall rating: 4/5 - Reviewer: Kat B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HR avatar is really helpful in our recruitment process. It can consolidate applicants from different platforms as well as rate the applicants based on their qualifications #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like most about HR Avatar is that it can be integrated into different sites. Once you post it to Avatar, it can be posted to different platforms #### Cons What I like least about HR Avatar is that it is quite hard to navigate. Especially if browsing for profiles. You have to scroll down even if it hundreds of applications #### Vendor response Thank you for your feedback! We’re glad to hear HR Avatar has been helpful in your recruitment process. Many of our best improvements come directly from our users, so we appreciate your insight. We recently added a search feature that allows you to find candidates by name or email, and we would love to hear any additional suggestions for improving the search experience. Replied March 2026 --- ### Effective & Intuitive Candidate Assessment Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used weekly for free trial - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HR Avatar was positive. The platform is intuitive, easy to navigate, and provides detailed assessment results that support more informed hiring decisions. I found the simulation‑based assessments engaging and helpful for gaining a clearer understanding of candidate strengths. While there are a few areas that could be streamlined; such as assessment length and report summaries. However, the tool overall delivers a strong, user‑friendly experience that adds value to the hiring process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros really appreciated how user‑friendly and intuitive HR Avatar is. The assessments are easy to navigate, and the reports provide clear, actionable insights that help support better hiring decisions. I also liked the engaging, simulation‑based format—it gives a more realistic view of a candidate’s abilities compared to traditional assessments. #### Cons One challenge I experienced with HR Avatar is that some of the assessments can feel a bit lengthy, which may cause candidates to lose engagement toward the end. Additionally, a few of the reports could benefit from more concise summaries to make key insights easier to digest quickly. While the platform is overall effective, streamlining those areas would help improve the user and candidate experience. #### Vendor response Thank you for taking the time to share your experience and feedback. We’re always looking for ways to improve our platform and better support our clients, so we will definitely explore the two areas you mentioned. We’re also glad to hear you enjoy the simulations. We recently upgraded some of them with more realistic avatars, and we hope that makes the experience even more engaging! Replied March 2026 --- ### Appreciation Letter to Aseametrics - HR AVATAR. - Overall rating: 4/5 - Reviewer: Aubrey Joie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been working with the HR Avatar since 2019 and they consistently attend to our concerns right away which is what I like the most esp. [sensitive content hidden]. They are willing to extend their time to accommodate our requests. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They are accommodating and very approachable. They attend to our concern immediately. #### Cons I think, what I like least is understanding some of the features of the HR Avatar where I find it hard to understand, maybe I am not a fan of a techy-type of person though. #### Vendor response Thank you so much for your review and feedback! We are working on updates to make our platform more user-friendly. If you have any suggestions for certain features to make them easier to understand, we would love your feedback. Replied February 2025 --- ### HR AVATAR- - Overall rating: 5/5 - Reviewer: Alyssa S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think HR Avatar is a great tool for seeing the whole person! I think that it serves populations well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I think HR Avatar allows the recruiters an opportunity to truly see the candidate and their mannerisms. #### Cons Sometimes I think it glitches and the process of resending an avatar test is antiquated. #### Vendor response Thank you so much for your review and feedback! We appreciate you taking the time. We are in the process of making lots of updates to improve usability. If you have more thoughts about resending tests, please let us know. Our best ideas and improvements come from our customers. Replied December 2024 --- ### Good product especially for common job titles - Overall rating: 4/5 - Reviewer: Suzanne E. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used the product for years with my hourly staff and find it a very useful tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product gives a nice overview of the candidates behavioral and technical competence. #### Cons Sometimes matching jobs in the product to the jobs you are evaluating can be a challenge. #### Vendor response Thank you so much for your review! We are glad to hear it's been an effective way to build your team. If you have any more thoughts on matching jobs to assessment products, please feel free to reach out. Our best ideas and improvements come from our customers. Replied December 2024 --- ### HR Manager - Overall rating: 4/5 - Reviewer: Joanna B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I gain insight into the candidate before the interview and ask suggestive questions to learn more about the individual during the interview. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software's ease of use and ability to allow office-related interactions make the individual feel they are already on the job. #### Cons I am not sure that I have one at this time. #### Vendor response Thank you so much for your review! We appreciate you. Our best improvements come from our customers, so please reach out if you ever need anything more from HR Avatar! Replied December 2024 --- ### HR Avatar, the best online assessment - Overall rating: 5/5 - Reviewer: Mylene L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10 out of 10 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Test are all relevant and sorted according to position title. Results are easy to understand and helps us to identify the KPIs of the candidates. #### Cons Password sensitive for admin when logging in. #### Vendor response Thank you for your review, Mylene. We are thankful for your high praise. It's great to read that you found the test results easy to use and helpful in your candidate testing. Replied December 2022 --- ### Mixed Reviews - Overall rating: 3/5 - Reviewer: Seema B. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used other for free trial - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like the questions asked when i sampled it as it was business scenarios but also tested the areas of interest (i.e. critical thinking, analytical, problem solving etc). This is why I chose it over the other platforms. It has business questions versus abstract questions. #### Cons The HR Avatars slowed it down and I'm not sure if it added any significant value. I found it to be feeling less professional and more like a kids game. But the first few questions asked were good as far as i could tell by doing the test myself. The biggest issue i have is that there are no sample questions in all the areas they test in order for me to determine if this is good test for what i need. The only way to do this is I had to take the test myself. Unfortunately I didn't have 45 minutes in my day to finish it so I had to waste a test. When i had my candidate complete it, the candidate did not do well in one particular area which we found very surprising given how well the candidate did in the interview in this exact area. When I asked for some sample questions or just key concepts tested for, I was advised by customer service they couldn't do anything for me and couldn't provide me with any additional information. Therefore, I cannot verify the relevance and validity of the questions asked. I advised the customer service rep that this would deter me from buying again and I never received a response. The only way i can consider using it again is if i pay for a test and take it myself fully to determine if it is a good test for the job I am recruiting for. I likely won't be doing that and will need to find another provider. #### Vendor response Thank you, Seema, for the candid feedback. Unfortunately, we don't routinely share individual questions for our assessments, and we doubt that any reputable provider does so. We do, however, share the competencies measured on our website, and we often work with customers to help them understand exactly what is measured in each competency. We are sorry you did not have a good experience with our customer service representative and will take action to prevent that from happening again. We would love to have a second chance to earn your business. Replied December 2019 --- ### Feedback - Overall rating: 4/5 - Reviewer: Diana L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use. Very user friendly. In our current world where everything has been shifted to digital, HR Avatar made an impact not just to admins but to our potential new employees as well. #### Cons Nothing I can think of now. HR Avatar really helped our company when it comes to pre employment assessments of candidates. #### Vendor response Thank you for your review, Diana. We are very pleased to read that our assessments have a positive impact within your organization. Replied January 2023 --- ### World Class Service - Overall rating: 4/5 - Reviewer: Ryan W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The responsiveness of the team has been incredible! Any time we have wanted to implement something new, make a change or correct an error, we get almost immediate results. #### Cons The actual process of creating a custom test is a little cumbersome. But once the initial work has been done, it's easy to make changes. #### Reasons for switching to HR Avatar Integration with iCims #### Vendor response Thank you for your review, Ryan. We appreciate you taking the time to share your thoughts. Replied December 2022 --- ### HORRIBLE CUSTOMER SERVICE - Overall rating: 1/5 - Reviewer: Sara L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered It's horrible. Software is rubbish and useless, customer service ditto, they take days to return emails and days to return calls, their tech support consists solely of taking 48 hours to tell you to clear your browser and then hanging up; I'm so done with this it's not even funny. Guess what, I can't even be considered for a job that I applied for i I don't use HR Avatar's assessment, which doesn't work and they won't fix, so I guess I'll just stay unemployed. Never ever buy or use HR Avatar. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing. The assessment I was sent for a job interview didn't work; 15 steps of troubleshooting later and a week of not hearing anything from HR Avatar but "clear your browser" and I guess I can't even be considered for a job. Thanks for the broken software, stress, and horrible customer service, HR Avatar. #### Cons Everything. Nothing works. I was supposed to do an assessment on this software so I could interview for a job; the software did not work, of course. A full week after contacting customer service, all they said was "clear your browser", which was the first of 15 troubleshooting steps I undertook before calling them. It took them days to email me that, it took them days more to call me and tell me that, and since then, radio silence. Never buy their software, never use their software, never deal with these people because you're just wasting your breath. #### Vendor response Hello Sara. We are sorry that your experience with HR Avatar was not a positive one. We serve over 1,000 customers a day who do not have difficulties completing the assessment, so the problems you had must have been unique to your computer or device. We are determined to make sure every customer has an easy to use and beneficial experience with our products. Would you be able to share your phone number with us? We would like to contact you, troubleshoot the problems you had, and help rectify this situation. Thank you for your feedback. Replied November 2019 --- ### Review from someone who took the test - Overall rating: 2/5 - Reviewer: Jan H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered It was laughable. The only people who will benefit from this software are people who are not willing to take responsibility for evaluating the candidates they hire. If any future company tells me that I have to take this test, I will tell them I am no longer interested - and why. And, I'll bet HRAvatar won't keep this up on their website . #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros I only liked the essay portion. That part was good because it made me think and offered me an opportunity to show that I have a brain, know how to write a coherent sentence, and can write an effective story that is also captivating. #### Cons As someone who has 30+ years hiring people in six for-profits companies and four nonprofit organizations, using the HR Avatar Employment Test sure takes the pressure of of hiring personnel to do their job effectively. I took the test last night, and felt that part of it was fairly effective. However, it was far too long and the Excel portion did not seem to be working at all. When I tried to click on what I absolutely knew was the right answer, it would't take my answer. Other parts seemed to be testing how much you could remember about some rather random HR questions and business situations. #### Vendor response Hello, thank you for your feedback, and we are glad you enjoyed the essay portion and I'm sorry you only found part of the test fairly effective. You are correct in that the tests are designed to help hiring managers and recruiters with their decision-making and making the process more objective. The tests also give applicants a chance to demonstrate their attention to detail and problem solving skills. I'm very sorry to hear you had trouble with an Excel portion. We take applicant experience quite seriously. If you could contact our support email (support@hravatar.com) we would appreciate it so our tech team can investigate. Thank you again for the feedback! Replied March 2019 --- ### Useful and User Friendly - Overall rating: 5/5 - Reviewer: Nekiah T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No issues with HR Avatar, it is usually for our HR and recruiting needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HR Avatar is very user friendly, easy to navigate and view and/or administer test #### Cons The issues that we tend to have is the HR Avatar scores not correlating with ADP to view them in the candidate profile. Or ADP does not send the test out to the customers, and we have to manually administer #### Vendor response We appreciate your feedback, Nekiah. We are glad you found our system user friendly. We would like to discuss further your comments about scoring and ADP. Please contact us. Replied January 2023 --- ### Don't hire anyone without HR Avatar! - Overall rating: 5/5 - Reviewer: Frank B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I wished I had known about it earlier. It would have saved me the time, effort and the cost of some poor hires! I've used it with two companies that I've been at and got my wife hooked on using it for her company. She swears by it as well. The alternatives to HR Avatar that I looked it were far too expensive for the smaller organizations that I've led. HR Avatar provides objective data that when combined with subjective interviews gives a much fuller picture of a candidate. With HR Avatar I can hire with confidence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works! HR Avatar is easy to administrate and it provides assessments for numerous types of positions. Most importantly, I've found the assessment reports to be incredibly accurate and the suggested interview questions very helpful in employee candidate selection. #### Cons Truly, no negatives with HR Avatar! It works as advertised. #### Vendor response Thank you for your review, Frank! Replied November 2019 --- ### Ease of use - Overall rating: 5/5 - Reviewer: Trent P. - Verified reviewer: Yes - Industry: Warehousing - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Administering the test is easy and quick. The candidates find it easy to use on their side as well. #### Cons I wish it would automatically send the test after I've entered all the information. #### Vendor response Thank you for your review, Trent. Would you like to discuss your idea for automatically sending the test? We tried to make it easy with just one click sending. Replied January 2023 --- ### Excellent Tool to Aid in Choosing the Best Candidates for a Position. - Overall rating: 5/5 - Reviewer: Lucious C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interactive software gives the candidate a more realistic job setting. It also allows me, as an employer, collect valuable information, which I can use in gauging the potential performance of a candidate in a scenario job setting. It also gives me valuable personality assessments which I can use in screening candidates for interview. #### Cons The software is somewhat intuitive when setting up the perimeters, but once setup it is a breeze to use. #### Reasons for switching to HR Avatar HR Avatar gives me more tools. #### Vendor response Thank you for your review, Lucious! We appreciate you taking the time to write your thoughts, and we are pleased you find our software helpful in evaluating your candidates. Replied January 2020 --- ### HR Avatar Review - Overall rating: 4/5 - Reviewer: Tomasz M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is ease to send out to potential candidates and gives a nice overview of different skills and how they might match with what we are looking for. #### Cons The tests are hard to align with some of the more specific positions we have. It is hard from time to time to find a test that will be appropriate to the skill sets we are looking to figure out about a candidate. Also it is difficult to explain the rigors sometimes that exist in taking the exam to potential candidates. It would be nice if they were prompted with what the true needs are before they take the exam. #### Vendor response Thank you for your review and for the suggestion about explaining the requirements to candidates before they begin. We will evaluate the best way to do that. Replied November 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/hr-avatar-profile/reviews/?page=2) --- HR Avatar Reviews, Pros and Cons - 2026 Software Advice