All HR Partner Reviews
1-25 of 86 Reviews
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Lonnie
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
The Complete HR Management Package
HR Partner is much better than the previous HR software we used. Switching to HR Partner was the best decision we could have made, having all employee information in a glance has made our life and work easier.
PROSHR Partner has all the information we need about every employee, it is easy to use, it allows us to have different leave policies and holidays depending on the location of our staff, so we can personalize it according to our needs. The note system is great to keep a record of every detail we need to review in the future. It is flexible and intuitive and it has a lot of extra options other systems don’t have like recruitment and a document library where all training documents or manuals can be uploaded. Overall is a very complete system that covers every employee aspect we need.
CONSThe only issue I have is with the automatic leave accruals, I’m using the Upfront option where the employee will be allocated the entire default allowance at the start of the employment and every anniversary thereafter but I wish there was an option here where you can start the allowance on a certain date and not on the anniversary date.
Reason for choosing HR Partner
It provided by far the most value for the price.
Vendor Response
Hi Lonnie, thanks so much for your review. It's great to hear that HR Partner is helping you keep your HR records much more organized. Also, I wanted to let you know that we do have the ability to have leave allocated on a certain date that you can define. If you haven't found this yet, please contact our support and we'll help you with this. All the best, Fiona
Replied February 2020
Pauline
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Using HR Partner is definitely recommended!
Since we are all WFH, it very easy to manage our employees via HR Partner.
PROSHR Partner is easy to use and it's also easy to convert to from your current HR system. Their support desk is also quick, friendly and helpful and a lot can also be found in their manuals too.
CONSIntegration with more job boards would be much appreciated and creating an app for smartphones too.
Reason for choosing HR Partner
The applications looked exactly what we needed for our available budget.
Reasons for switching to HR Partner
HR Partner has is a more complete HR system.
Hugh
Civic & Social Organization, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Thoughts after 9 months of use
Good, it was a worthwhile investment and whilst not perfect is good value.
PROSReally glad we invested in this, proved very useful for moving our HR records away from paper, made recruitment and onboarding much easier to manage and enabled staff to remotely request leave, log sickness, accidents. There are other facilities that we plan to use. Helpdesk very prompt in replying to queries and sorting issues out. Open to suggestions.
CONSChose not to use the timesheets facility as not flexible enough for our requirements, which is a shame.
Reason for choosing HR Partner
Overall seemed best option.
David
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
A leap from the past
Am having a really positive experience and easy access to support when needed has been really appreciated. Thanks.
PROSFor the first time in the history of our company all HR can be found within the same space, no more spreadsheets, paper records, multiple people moving the same data around. I'm not HR manager but was able to set up and mostly configure the system within the 14 day trial period, and with the support of HR Partner was able was to roll out to employees within 3 weeks. So far team feedback has been very positive on look and feel.
CONSNothing to add about the modules used so far.
Reason for choosing HR Partner
HR Partner had the best combination of user friendliness, functionality and price for our needs.
Rachel
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Amazing value
A big improvement from our last system, excellent value and cannot fault the service we've received.
PROSThis is a great product for SMEs wanting to streamline HR processes and save time. Really good value for the number of features that are included and compared to other HRIS on the market. Their support is second to none, [SENSITIVE CONTENT] always gets back to us super quickly.
CONSAnnual leave seems overly complicated. Most other HRIS I've trialed, the leave has been straightforward and quite automated whereas this needs quite a bit of manual intervention
Reason for choosing HR Partner
HR Partner has a lot of features that others charge additional fees for. It's comparable to the most expensive on the market but for a fraction of the price
Reasons for switching to HR Partner
Growth of the company, needed to streamline HR processes and reduce admin
Vendor Response
Hey Rachel, Huge thanks for taking the time to write a review for us! It's so nice to hear that you're happy with the service we provide and that you see what great value HR Partner truly is. Setting up Time Off & Leave is usually one of the first things a new customer does, and it is one of the most complex areas of the system due to the amount of configuration options available to you. Perhaps you'd like to book in a training call with one of our Customer Success Team so that we can take a look over your policies and see if there is a way we can automate more within the module for you? If so, please send an email to support@hrpartner.io and we'll get something booked in! Best, Cara
Replied January 2023
Angela
Computer Software, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great product!
I like the ease of use and the variety of features. HR Partner is well designed and intuitive for new users. It also has a lot of the features we need, which is what made it stand out against its competitors. Their support is also quick and helpful, even with the difference in time zones.
CONSThere are a few features we wished were available like automatically calculating for federal holidays that all employees are given off and setting a maxed amount of hours per person without a new leave policy for each person. However, HR Partner has taken our feature requests and implemented multiple of them and we appreciate that collaboration.
Reason for choosing HR Partner
Price, responsive customer service, storage rules
Vendor Response
Hi Angela, Thank you for your lovely review. We're glad to hear HR Partner is helping make your job easier. With the federal holidays, you can now upload all the holidays for your country. See here - https://prnt.sc/oxz4p2 I hope this helps and please feel free to continue making suggestions :) Regards, Fiona
Replied August 2019
N'Teasha
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Best Purchase of 2020
I'm an a startup and the process of setting up my business for new employees was daunting to me. Finding HR Partner eased the anxiety of how to properly set my business properly. Their training is great and clearly presented. It just solves my problems.
PROSI love everything about HR Partner, from how easy it is set up to how easy it is to onboard and manage employees.
CONSI wished it integrated with Quickbooks Self-employed
Reason for choosing HR Partner
The webinars are excellent in explaining the benefits of HR Partner and once you login the setup is so easy.
Chantal
Human Resources, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Fantastic comprehensive product with excellent support
Can't fault them, they're so easy to work with and I love the software.
PROS- the comprehensive functions, brilliant for small businesses - support is really responsive 24/7
CONSI'd love to see Zapier integration and there are a couple of features we've requested, but the company are really good at listening to feedback and do have a roadmap of functionality additions based on requests.
Reasons for switching to HR Partner
HR Partner was more comprehensive and really well suited to our clients.
Aaron
Accounting, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
The perfect HR system for SME's and Cloud businesses
I can now produce HR reports for my largest client, and get them visibility when previously they have been blind.
PROSThe rollout was simple, and the functionality of a single cloud platform to manage all HR needs, with the integration with Xero, was so useful. I looked around the market, and didn't find many other systems that ticked all of my boxes for less than enterprise prices...
CONSI need to train myself more on customised reporting, so I can roll this out to all of my clients
Reason for choosing HR Partner
Pricing, functionality, level of time required to get up to speed.
Vendor Response
Thank you so much for your review! We're so glad to hear that you're finding HR Partner useful for your own business and can see it's potential for your clients as well.
Replied August 2020
Bilal
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
One of our best investements
Excellent experience. They are responsive and keep improving their software. It is a must have tool if you want to manage your employees
PROSHR Partner is a brilliant tool for small and mid sized companies to manage employees. It has all the features you can think about including Expense Claims, Leave Management, Recruitment etc.
CONSThere are not really any cons but some improvements they can add. They need to improve the reports section. You cannot really generate quality reports. Also there is no option to print an expense claim or other things. Sure you can do ctrl+p but that prints the whole page. Would be nice if they can give option to print employee details and expense claims in nicer cleaner way.Have an inbuilt system to generate salary slips.Add live chat support on their website that would be awesome
Vendor Response
Hi there Bilal, Thank you so much for your kind words; we very much appreciate you taking the time to write a review. If you'd like to jump on a call with a member of our Customer Success Team we'd be more than happy to discuss the reports you need to pull in some more detail. It might be that what you're looking for is already there. If not, we can always add it to our feature request list or even look into a custom build for you. Please feel free to reach out to us on support@hrpartner.io Best, Cara
Replied January 2023
Saidu
Construction, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Awesome HR Software
Awesome!!! I love it. Fantastic user experience
PROSThis is a one-stop-shop for HR management. It is easy to use and the staff portal is awesome. Complete package. I love it!
CONSGeo tagging for attendance will have been an added advantage
Reason for choosing HR Partner
I saw other products on Appsumo but HR Partner met our expectations.
Reasons for switching to HR Partner
HR Partner has more features and it is user friendly
Simon
Furniture, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Feature rich and incredible customer support
HR Partner can manage everything from career advertising all the way through to applicant tracking , contract signing and employee management. Its brilliant.
CONSThere is nothing not to like about this software
Reasons for switching to HR Partner
HR Partner was more powerful and more cost effective
Vendor Response
Hi Simon, Thanks so much for your comments here! We're very glad to hear you're enjoying HR Partner.
Replied March 2021
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
HR Partner software review
Checklists and e-signatures modules are used to provide policy and procedure information throughout our company since they enable explicit employee attestation. - A glimpse at the organizational chart - The capability for managers to keep track of leave balances, upcoming training requirements, and significant notes. - Including work reminders and training expiration dates, such as OH&S requirements
CONSYearly leave appears to be excessively muddled. Most other HRIS I've tested, the leave has been clear and very computerized though this needs a lot of manual mediation
Reason for choosing HR Partner
Affordable privéIt ils vert responsiveA good customer service
Vendor Response
Hi there and thanks so much for your review. It's great to hear that you're finding many parts of HR Partner helpful - especially the org chart, reminders, and employee files. The leave tracking should also be very straight forward and automatic once your leave policies setup correctly. From the sounds of your comments, I think there might be something that might have been missed. To help get to the bottom of this, I'd like to invite you to contact our team (support@hrpartner.io) to arrange a call where we can troubleshoot this with you and ensure that it's easier in the future! I hope that helps. Regards, Fiona
Replied January 2023
Kurt
Telecommunications, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Best HR tracking system out there!
Every time we have contacted support to look into an issue we found them extremely responsive. Many of the issues were a result in something we were doing incorrectly but they still worked to resolve the issue.
PROSWe looked around for a simple to use HR tracking system to replace our outdated in house access based system and it was hard to find something that had the features we needed without tons of things we didn't. We love the employee's note section where we keep detailed notes about every employee. Also, the recruiting module has simplified our hiring process. There are too many things to list but we highly recommend this software. As a call center we need to keep detailed notes for every interaction we have with employees and this system allows us to accomplish this need.
CONSI really can't name anything we don't like. Many of the suggestions we gave to improve the system were implemented. No complaints!
Clare
Oil & Energy, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2022
Using HR Partner
Its fantastic, I'm new in post ( 3 months) and I've achieve so much and moving HR in the right direction to make this quick and efficient , with some interactive fun along the way.
PROSLove the Tutorials this was a great place to start for me as I had never used this system before answered all my immediate questions with the helpful videos.HR Partner portal for Admin user and Staff portal is fantastic, it really is a one stop shop and if you are very creative, like I am, you will love the variety this system brings. Recruitment, Onboarding and Inductions along with Probations are now all built, with videos, forms, and e signature documents. Our first year for Performance reviews has been successful and hoping that the forms will soon be downloadable too as normal forms......the list is endless!!
CONSJust when I think I can't do something I seek advice with the support team and they find me an alternative, and generally that works out better than my original idea.NO CONS from me.
Reason for choosing HR Partner
n/a
Vendor Response
Hey Clare! Well, there isn't really too much to say here other than THANK YOU for your fantastic review! Best, Cara
Replied January 2023
Bryce
Hospital & Health Care, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2020
Great standard tool that is developing into more
Overall the product has been good. For what we need it is slightly lacking, but for the price we paid (one time fee through AppSumo) it's a tool we'll continue to grow into and grow with over the years.
PROSI especially like the profiles & the ability to onboard. While there are some features lacking on the onboarding, it is still a very solid product that is improving it's ability to onboard new employees.
CONSThe reporting structure and recruitment were my least favorite pieces. Not only was there a lot of difficulties getting people assigned correctly (including separating the values of admin profiles vs employee profiles) but the recruiting integrations did not work well. We saw a significant (nearly 80% decrease) in postings made through HRPartner vs natively to Indeed.
Reason for choosing HR Partner
One time fee from AppSumo
Sally
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
So glad I found HR Partner
After spending a lot of time researching HR software, I was so pleased to have found HR Partner. It has helped massively with the general record keeping for my employees and also with recruitment. I no longer have to keep lots of spread sheets. I like the fact each employee can see their training records and certificates. I look forward to learning what new additions HR Partner will introduce over the coming years.
PROSThe ease of use of the employee portal and the fact that if the system doesn't do something quite how I needed it to, I just had to email the support centre and more often than not, they changed the system so that it does. Customer service has been the best I have ever received.
CONSJust a couple of issues with people using different browsers but I think most have been resolved. Not many negatives to be honest which makes this a very good system.
Sara
Religious Institutions, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Good database with additional self service functionality.
I love that leave can be tracked through the system, and it can automatically work out how much holiday has accrued and how much can be taken. I also like that people have self service to update their personal details, and forms can be created to gain feedback and upload data from employees. It also has a central library where policies, procedures and inductions documents can be stored.
PROSReally good and easy to use People Database, with easy personalisation. I also really like that there is the added functionality of self service and restricted line manager admin access.
CONSThe main issue I found with this software was personalising the permissions of other admin users. Features tend to be blocked together, and some additional functionality such as the ability to fill in reviews and appraisals of team members is only available to line managers if they have access to all the core personal details of their team. Another issue is auto-accrual of annual leave for someone who works a totally flexible schedule.
Reasons for switching to HR Partner
We liked the look of the ease of use, self service aspect, and the ability to log in from anywhere.
Hellen
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Excellent tool for your company
It is a very friendly and easy-to-use tool. It has helped our company a lot to be more organized. What I liked the most is that all the information and documentation of each employee is in one place. Even those that require a signature The HR Partner dashboard shows you an overview of your company's departments and your employees. And the most important thing for me is that it has tutorials for both the administrator and the employee on configuring and using the platform.
PROSIt is a very friendly and easy-to-use tool.
CONSThe only downside is that it does not have other languages, but I know they are working on it.
Vendor Response
Thanks so much for your review Hellen! We love to hear that you're feeling more organized with everything in one place. And glad to hear that you find the tutorials helpful!
Replied November 2021
Helen
Hospital & Health Care, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Packed full of features - a very powerful HR Partner
HR Partner is a one stop shop for all HR needs - it's probably way more powerful than our 30 employee organisation needs, but it is giving us a huge step up in how we manage our employees. It's a great communication tool and keep all the relevant information in one place.
PROSLove that HR Partner caters for everything from leave requests and time sheets to annual reviews and on boarding. Am still finding out how to use all the extra features!
CONSI haven't found anything I don't like yet. I have given some feedback to the developers already and they were so appreciative and responsive. Some things were already included - I just hadn't found them yet or they used different terminology to that which I am used to.
Reason for choosing HR Partner
HR Partner has everything that we need in place already - loads of features & functionality and easy to use. It is more powerful than we will require at this stage and it will take us a while to come up to speed, but longer term, this will assist in all our HR management activities.
Hanan
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
HR Partner is all we needed
Awesome! We had questions and the support team addressed our points promptly.
PROSThe software is developed in way that it is extremely easy use and understand. Complete the employee journey from job posting till hiring, and after that the whole journey. Timesheets, checklists, new employee onboarding, expense claims.
CONSDuring the job hiring process, it would be really great if we can get the replies from the potential candidate within the system. Currently, emails can be sent from the tool but are not received in the tool, you have to have a separate inbox to manage those emails separately.
Tom
Verified reviewer
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Exceptional Customer Service
HR Partner has streamlined an essential part of our business. It's also really intuitive to use. 10/10!
PROSCustomer service! You can either go with a huge faceless company and feel like just another cog or go with HR Partner and feel heard. It also has a great looking and easy-to-use dashboard.
CONSNothing in particular. I'm excited to see what new features they bring out in 2019 and beyond.
Michael
Accounting, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2020
HR Partner - Simplifying the necessities of employee tracking
Overall HR Partner is a great value simple to implement solution for tracking the HR issues we encounter and need to track. It's been a great tool to help document COVID-19 related employee issues.
PROSRelatively easy setup and configuration.
CONSDoesn't integrate with the payroll solution we use for ourselves or clients.
Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2019
Powerful and aesthetically pleasing
I love how much information it crams into a single screen. The dominance of mobile apps means you don't really see this much nowadays.
CONSWould have liked to have payroll management inbuilt, though the integration with Xero is great.
Louise
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
Very easy to use. Love the reminder feature.
At first glance, this system seems quite complex, but in reality it is quite easy to use. Thank goodness for the addition of the documentation feature, as this really helped to get to grips with it. Wish they had a payroll system so we won't have to pay two providers, but it integrates well, with minimal need to update employee details in two places. The team seems to enjoy using it too, and I like that I can get my HR assistant to help out yet still prevent her from seeing sensitive data.