Humanforce

RATING:

4.5

(17)

About Humanforce

Humanforce provides the market leading employee-centred, intelligent and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one Workforce Management (WFM), HR, Payroll and Wellbeing - without compromise. Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, while delivering intelligent manager automation and analytics to drive cost optimisation, increased productivity and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives. With offices in Australia, New Zealand, and the UK, we are strategically positioned to cater to the unique needs of businesses across these regions. We specialise in frontline industries incl...

Humanforce Pricing

Contact Humanforce directly for pricing information.

Starting price: 

$0.01 

Free trial: 

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Humanforce Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Humanforce

1 - 5 of 17 Reviews

Linda

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2020

User friendly system all in one

As I mentioned before this is the second time I have implemented Time Target in an organisation and I am very passionate about the product and feel that it is user friendly and provides exactly what we need including being able to communicate with our staff as our staff work different hours over so many departments.

PROS

The easy access and hands on component. Now we have updated to using the Humanforce App this has been a great addition and in particular for our staff. We have a very culture diverse workforce and it has been very easy to train and implement this system to them. I have actually implemented Time Target years ago in an aged care environment and I have seen the product improve immensely.

CONS

Sometimes the support system through the Help support has been slow. But since I have had Will Barclay providing support to me it has been exceptional. Will has not only prompt with his service support but also very clear on his advice and instructions.

Vendor Response

Hi Linda, Thanks so much for your review! We're sorry to hear you've had trouble in the past with help and support this information helps us to improve our processes and we'll take this feedback on board! Kind regards, Humanforce

Replied April 2021

Michael

Retail, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Comprehensive and Practical

Great end to end product . User friendly with emphasis on Time and Attendance. Rostering and approving timesheets was such a manual process in the past. With an effective Award interpreter, major issues have all but now dissipated. The use of biometric scanners at all our sites means data is accurate and foolproof.

PROS

Ease of use and integration with payroll software is essential

CONS

Nothing to dislike about Humanforce. Automation is a must and Humanforce delivers

Reason for choosing Humanforce

Had everything we needed and more

Reasons for switching to Humanforce

Manual Process was not only time consuming but open to errors

Vendor Response

Hi Michael, Thanks for your review! We're so excited to hear you're enjoying Humanforce! Kind regards, Humanforce

Replied April 2021

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed May 2024

Bad customer service.

Customer service is abysmal, cannot get through to anyone in a timely manner. Do not reply to tickets in a timely manner. Difficult to deal with. Software is decent, it's just the customer service experience that really lets this software down.

PROS

Software does a good job, does everything that you need it to do.

CONS

Customer service is absolutely abysmal. Hard to get hold of a human for support, tickets can be left open for months on end. Lack of followup at times.

Jeffrey

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Unfortunately lack of support makes me leave this review

Frustrates me every day

PROS

It looks and sounds good when sold to you

CONS

When having issues the support is non-existent. We were passed to development team and never heard from them in 3 months

Reason for choosing Humanforce

It looked and sounded great, was promised great support which was the deal breaker.

Reasons for switching to Humanforce

RITEQ was no longer supported.

Tamara

Staffing and Recruiting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2023

Chaotic software with bad customer service

It started off promising but over the last 3+ years has just declined considerably.

PROS

There's not many products on the market that can be tailored to our business model and be priced accordingly. Humanforce ticked most boxes that we required and was the best fit for us at the time of implementation.

CONS

It's complex software so takes a lot of training and time to learn. It's also consistently updated (which is good) however there are features continually being added or changed and therefore you are never fully using the software to it's maximum capacity. Their support team can sometimes be great but most of the time terrible. Sometimes it takes months to get a response or they give you a reply that doesn't answer the question so they can just close the ticket without actually trying to help.