We use this as a complete all in one hub for shift changes, training, co-worker contact information, management communication, you name it. It's pretty basic looking but that also means it's straightforward. I'm glad I can figure it all out without needing a tutorial.

I like that I can see a break down of my payroll, access all my paystubs over my entire deployment, request schedule changes and reach out to my peers for shift management. Also that tax documents are readily accessible.

There are a few kinks to work out. It doesn't accurately show who is scheduled for shifts in open shift details. Also, when requesting time off, where it shows your available hours mine are never accurate, it's always just a maxed out amount of available PTO. That means if I don't have enough actual PTO my request gets rejected. Also I feel like it locks me out pretty often and I need an account reset.

Overall it does the minimum we need it to as far as recording our employees time clock but the setup is too difficult for our admins and can provide misleading information.

Clean layout and organized GUI, Cloud based time clock. You can view your work schedule and request time off and view in real-time who is clocked in or running late. Cool that it reminds you of employees birthdays to bring in the cake and ice cream

Some settings are displaying incorrect info. From what I understand it doesn't record accrue sick leave and paid vacation is saying 50 hours. It maybe a setting the Admin missed but as a user I'm provided false info. Also, this could be our mistake but lunch breaks doesn't work properly, we manually clock out and in, but we need to be in accordance to the state law of minimum 30 minutes.

From a IT standpoint, Humanity is good scheduling app. It has a few issues from time to time, for overall satisfied with the application.

However, their service client is horrible. We have been with Humanity over 5 years now. And we so unsatisfied with the service that we looking at our options. They literally take you for granted as a customer and never get back to you. You have to run after them constantly and hope to get an answer. When they promise to get back to you, they don’t or tell you they sent you an email, which you of course never received. For example, we had a new request regarding a service that they advised on their app (payroll integration). When we went forward with the change, they never got back to us. After multiple follow-ups on our end, they tell us our request is ‘’not a priority for them’’ - for a service THEY advertise. When we complained, they told us they would be getting back to us the following week. That was Nov 2018. We are Jan 2019, and I have let you receive a proper follow-up even after my multiple attempts. The app is not worth the service. I would recommend another one.

Saving time in scheduling and repetitive details. Also, being able to send our clients the schedule via a PDF has been great!

Love the fact that we do not need to email details for each repeating shift. And since the software is based on one's availability, you can book, ideally, based on that info.

That it does not have a "request a booking" feature. You can only book staff through the software based on their availability which cannot always be trusted.

I've used Humanity (Shiftplanning) just for clocking-in and clocking-out each day. It's not very easy to edit mistaken entries, and even more difficult to figure out what the icons mean, and what effect they'll have on my time entries. This is pretty important to have right, since this is how I (and presumably anyone who uses this software) gets paid.

I like the app (Humanity 01) usability and ease to clock-in and clock-out.

The software in general is cumbersome and a bit confusing. There are two apps, and the old version seems to work better for my needs. The new app seems to be specific to those who have different "shifts" each day. This seems great for those who need that option, but takes the simplicity away.

It is fairly easy to use and set up, having notifications enabled on your phone though can get annoying with multiple staff responding to messages at all times of the day. It is your choice what notifications you get though.

Shifts posted and picked up quickly by staff that have notifications set on their phones. Easy clock in process.

On the app there is an option to add notes to your time schedule about missed lunch, or overtime for example. Unfortunately you have to be clocked in to be able to do it and many staff forget and have to ask an admin to add the note after the fact.

Overall humanity helped to organize employees, create a simpler way to communicate, and remove the burden of shift planning.

Humanity makes it easier for companies to manage their employees shifts, have employees clock in and out. Employees can also mark them selves for leave and communicate with others in an easy to use way that makes working that much easier.

Overall I enjoyed using Humanity at my previous workplace, but there were a few annoying things like when the organization tried to "double book" an employee on purpose (for instance if the employee was managing two areas).

This platform has unified our systems and promoted increased transparency. It alerts users of changes and tracks hours worked.

There were no features that I disliked about Humanity. They were able to craft the experience to my liking.

I’m a driver and Humanity is the app we use to clock in and out. It’s quick and simple to do and use and in my industry, time is money.

Very very easy to use. Everything that you need is right there in front of you. You don’t have to navigate thru tons of pages and links to get where you need to go. It’s basic and not over complicated which is what you want on a time clock program. It has never crashed on me.

The ONLY thing that I have to say that’s negative is that sometimes when I clock out, the app will freeze up or lag for a few seconds. After a few seconds it’ll catch up with itself and do what it’s supposed to do.

It is so easy to use! Adding new employees is a breeze and uploading schedules is even easier! It can be sent right to the employees email and or cell phone so they always have access to their schedule.

I love everything about humanity. If I had to think of one thing I dislike I dislike it, it would probably be something as irrelevant as I wish it would save my log in information so I don't have to type it in everytime. This is seriously the best software!

Overall, Humanity is an effective way to organize employee scheduling. It is extremely easy to pick up and use, and it allows employees to have a greater freedom over their shifts through the ability to trade. Although this process is complicated at first, it definitely gets easier as you use it. The reminders are useful, and help with timeliness for shifts.

My favorite thing about Humanity is that it is incredibly easy to view and handle shifts without actually having to talk to a boss in-person. This streamlines this process, saving time for both supervisors and employees. Additionally, it has a simple and intuitive user interface and I was able to pick up most of the features without any in-depth training within several weeks. I also like that it automatically reminds you that you have a shift coming up a day before and an hour before the shift starts, thus making sure that employees are less likely to miss or be late to shifts.

The process of trading shifts is difficult, and especially difficult on the mobile app. Additionally, configuring availability hours takes a long time, however this only needs to be done once, unless availability changes regularly. The mobile app is also hard to navigate, as some of the icons can get confusing, however you won't need to do much more than clock in and out using the app - the rest can be done easily on a computer.

1. Horrible Customer Service, impossible to get anyone to train you or your staff on how the system works, and you NEVER respond to calls, took 3 months to get someone on the phone despite setting up times they were supposed to call us. 2. Horrible system with regards to availability and trading - provided all this feedback and it was put in a que of things to be done sometime in the next 10 years maybe? 3. Humanity was NOT an improvement, no changes other than visually how it looks 3.You are wasting your time on fixing stupid things like the 'colour' of shifts instead of actually taking your customers feedback and fixing these that are actually wrong with the system - once I actually talked to someone on the phone I proved him wrong about how your system works (he didn't even understand how trades worked) and I was able to convince him that your program is awful... still my list of feedback is on a long list of 'potential improvements' 4. So many better programs out there - maybe check out your competition for some good examples

nothing.... maybe it better than paper schedules? maybe

everything. Availability system is useless as it isn't based on particular period of time - check out When2Work or RecStaff's availability system - so much better. Trading system is useless - people can't view or pick up shifts if they have stated they are un-available (linked to how awful the availability system is). People have so many problem trading shifts that we as managers basically have to switch all shift trades ourselves and since we have so many this is a waste of time that a scheduling system is supposed to fix. The print and report options are also awful and poorly formatted.

The visual design of ShiftPlanning and its filters do a LOT to help us staff 3 floors of distinctly different functions, all of which have different staffing needs. It also gives us a huge advantage in working ahead on the schedule and tools for averting scheduling 'crises'.

Visually, we can see who is where. We are never short a staff member in our areas of essential service due to oversight. The filters make it easy to ensure we have the right people in the right roles. Training modules have made it helpful to ensure everyone is on the same page for certain crucial information. Most of all, our large roster of on-call staff are easily able to pick up shifts and populate our schedule gaps in real time. Availability tools make it easy for them to be more transparent, and add a level of accountability which has been helpful for management.

Some of the default settings have been difficult to figure out or work around. If I open up a shift for, say, 3 on-call staffers to fill, but then need to change the hours on one, it can end up changing all three. What started as a convenient short cut becomes a messy fix. That said, customer service and live chat go a long way in fixing sticky problems quickly.

We have been using Humanity to run the work assignments for a video production business for two years. In that time the service uptime has been flawless. I have never had a time where the service did not perform or was down. Phone support is the best that I have every encountered. Not only are calls answered quickly but the techs have deep knowledge and have been able to resolve issues in a matter of minutes, allowing me to stay on scheduling tasks. *** We don't have many employees but use a lot of contractors, who don't get paid by the hour or salary. Humanity accommodates this through it's sophisticated "Work Units" feature. We assign work unit value for each job or task, allowing robust accounting for this type of relationship. My contractors like the interface and importantly, say that it makes it's notification system helpful as well. As a result, lates and failure to reports are now almost non-existent.

Robust features closely match my needs for a comprehensive, one-stop service.

Work units report doesn't allow the shift title, notes, or remote site. I have to manually merge WU and custom reports (shifts scheduled) for each employee, which is very time-consumming. If I can add a second complaint, I really need to be able to avoid having the system label my contractors as employees.

I am the Help Desk Manager of five employees at Monongahela Valley Hospital. My employees are on a shift rotation. Things become complicated if someone goes on leave or on vacation. ShiftPlanning was able to import my current schedule from an Excel document. This took a short time and imported most of it successfully. What it didn't import successfully, they were able to correct after fixing the format it was in. The support is great (I use mostly chat). Their chat support is fantastic. If you do not respond in a certain time frame, they email you with updates to your question/problem. I have dealt with other chat support where if you don't respond in a certain time frame, the chat is closed and you have to start over. This is where ShiftPlanning's support outranks most company's.

Automatically schedules employees with rotating shifts. Able to set rules that apply only to your organization. For example, my employees cannot be scheduled 2 shifts within 8 hours of each other and they cannot work more than five consecutive days without a day off. The support is great. When using their chat support, if you do not respond, your session does not end. You will be sent an email with any updates on your question/problem. This is a huge plus for me as I get pulled away from my desk often. Employees can request vacations and personal days, and can also request to swap shifts with another employee through the software. This can be set to require approval.

Not a deal breaker for me, but unable to put OFF on days an employee is not scheduled. For Week mode, unable to remove the employee title from the schedule. Again, not a deal breaker.

the UI is simple and clean with appealing and customizable colors, etc. user profiles are also clean & tidy without completely superfluous fields. they have a payroll estimate tool which we never used but i'm sure it's handy. adding or deleting shifts is very straightforward though at times, buggy. customizable views and filters make it easy to gain info at a glance - either week views or month views. there's all the basics like shift trades, clocking in & out, grabbing open shifts, setting recurring schedules, etc. reporting capabilities are again all the basics but not the most robust.

as our team grew we were very much in need of a forecasting feature to compare staffing the expected volume (call center environment). we started adding part-time team members who only worked 1-2 hours at a time or on completely varying schedules... executing this week over week was incredibly manual. only after we had already signed with a new company did humanity release a new feature that answered half this equation, which visually showed how many were on hour by hour (still very basic even when it was released). humanity just wasn't moving fast enough to meet our needs. CSM was very hands-off and when we did have calls with him they were very curt. (it's more of a self-service model)

Been using Humanity for over 4 years, since when it was Shiftplanning and it's been exteremely beneficial to tracking Leave and Sick days. Our larger HR program only manages PTO but does not have visibility across teams to see who else is off, so Humanity's calendar allows all of our teams to see who else is off before requesting time off, so that we ensure we have sufficient coverage for our phone operations. The ability to easily manually enter or approve time off requests, create and publish schedules is fantastic. Highly recommended!

I wish there was a way to have automatic approval of leave request depending on how many other people are off on a given day without having to go in and manually approve.

Humanity has a very clean and simple user interface that makes it super easy to use. After using other apps to try mobile clock-ins, Humanity is definitely the best option out there that I've tried. They recently added options for push, email and sms notifications which were a much needed feature.

I think there are few little features that could be added to make it more helpful. We have an issue in our practice where employees often forget to clock in or out. It would be great if there was an option to adjust our own time sheets (if permitted by employers of course) or at least the ability to add a note to or flag a particular completed shift so that administrators would know the time entry needs to be adjusted.