5
4
3
2
1
Ease-of-use
4.6
Customer Support
4.8
Value for money
4.7
Functionality
4.5
"The ease of setting up surveys, response from their team, and roll out of the surveys has been fantastic. Gathering and reviewing the data is also very easy but time-consuming."
"I love that Hyphen is "enterprise-grade", very flexible and allows for a lot of configurations so you can really get the information you're after. The latest reporting UI has been a great improvement."
"I have found Hyphen to be more than just a great product. While it is easy to use and keeps improving, what I love is the focus on customer success."
"Before Hyphen, we were knee deep in comments with no additional insight; which put us in a terrible place. We'd given our employees a voice, but we didn't know who was speaking."
"Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that."
"The fact that the app and insights app are two different things becomes a little bit of a concern as having two separate formats can become confusing for users."
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