iClassPro vs Qualtrics CustomerXM

iClassPro has 413 reviews and a rating of 4.51 / 5 vs Qualtrics CustomerXM which has 219 reviews and a rating of 4.69 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.51 / 5 (413)

4.69 / 5 (219)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

January 20, 2021

May 27, 2021

Pros/Cons

  • Pros

  • Ease of using. Easy to navigate. Great customer service.

  • I love how it is user friendly and has all my frequently used information in one place.

  • Cons

  • Updates are constantly happening, witch is great, but is hard to keep up with them.

  • Check out process on the in-house end can be a bit tedious; however, after training staffing on how to utilize the software, that process became easier.

  • Pros

  • This is a very well organized software. It's incredibly easy to navigate through, and the results are visually appealing.

  • I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways!

  • Cons

  • I think the price point is a little high for the value we get out of it. The software itself is easy to use to no real complaints other than the price.

  • There are glitches that sometimes bug me (getting logged out spontaneously is the worst) but nothing major.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Pricing Guide

2020 Human Resources Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos