--- title: "IDfy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IDfy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IDfy is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/idfy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AML Software](https://www.softwareadvice.com/aml/) / [IDfy](https://www.softwareadvice.com/hr/idfy-profile/) / IDfy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/idfy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/idfy-profile/alternatives/) # IDfy User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 28 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 15 reviews (54%) - 4 stars: 10 reviews (36%) - 3 stars: 2 reviews (7%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I have found it on google first time and started using It as test, but soon I caught up with all its features and now I am very relaxed about monitoring and security of systems in company. - The real-time monitoring is like having a guardian for your data. Despite the document thing, it's been a reliable and secure experience. - Great documentation and support in every stage of integration and POC. ### Most mentioned cons - One aspect that I like the least was the lack of flexibility in their verification packages, as there were limited customization options available to tailor the services to specific needs or requirements. ## IDfy customer reviews Showing reviews 1-25 of 28 (page 1). ### Ease of KYC verification with IDfy - Overall rating: 4/5 - Reviewer: Nithin R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Advanced Technology User-Friendly Interfaces Data Security and Compliance Fraud Prevention Customization Options #### Cons Cost: Services may be relatively expensive. Integration Complexity: Users might face challenges integrating IDfy into existing systems. False Positives/Negatives: Automated systems may produce occasional inaccuracies in identity verification. Scalability Issues: Potential challenges in adapting to increased verification demands. Customer Support: Issues reported with responsiveness and query resolution. --- ### Background verfication process - Overall rating: 4/5 - Reviewer: Manisha S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my overall experience with IDFY with is excellent and all team are very cooperative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I would like the most of the IDFY the team are extremely supportive and process is very smooth. #### Reasons for choosing IDfy i chose the product for the streamline the services. --- ### IDfy, are they actually up 99%? - Overall rating: 2/5 - Reviewer: Aditya S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You cannot rely just on IDfy if you have document or identity verification task. Because it's not 90% rather I'll say 60-70% uptime and correctness #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Their API documentation and their sales team. #### Cons There up time and reliability is bad. OCR gives incorrect data, sometimes aadhaar is down. #### Reasons for choosing IDfy Sales team was prompt enough to grasp my attention and follow ups --- ### IDfying Your Way to Success - Overall rating: 5/5 - Reviewer: Ramanand B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, IDfy gives off a trustworthy vibe. The real-time monitoring is like having a guardian for your data. Despite the document thing, it's been a reliable and secure experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The smooth and quick identity verification process impressed me the most. It's hassle-free and ensures security, making everything feel super easy. #### Cons The Turnaround time and enthusiasm of the support team could be better. --- ### The ease of Integration - Overall rating: 4/5 - Reviewer: Apurva S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Had a great experience from day one of the introduction of products and features available to the post-integration support. They do not walk away once the agreement is signed, instead make sure that you are supported whenever there is a requirement #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A one-stop solution provider for all your verification and onboarding process. Great documentation and support in every stage of integration and POC. No false promises and will always abide by the legal rules. #### Cons Comparatively pricy which is expected with great quality, will try to pitch the other products always #### Reasons for switching to IDfy Idfy had much organised and well proved products built inhouse which would be easy to configure as per our requirements. --- ### Great for OCR and Verification - Overall rating: 5/5 - Reviewer: Gagan K. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with IDfy has been good. I've been using it for over three years now, and it has significantly reduced manual work by automatically clearing the majority of IDs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about IDfy is its quick OCR capability, allowing for swift document scanning and extraction. The verification process, especially from government departments, is also speedy and efficient. Moreover, the support from the IDfy team has been consistently good. #### Cons However, the OCR quality could be improved to ensure better accuracy and reliability in document processing --- ### Background verification - Overall rating: 4/5 - Reviewer: Nidhi R. - Verified reviewer: Yes - Industry: Insurance - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I personally handle the BGV with IDFY and till date i have never faced any issue with the portal it is pretty much self explanatory and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The Automation and the report method of closure. #### Cons The Data collected over the year are not put to use completely for employment and qualification verification. --- ### Thorough and Reliable - Overall rating: 4/5 - Reviewer: Anuj M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros “What stood out the most IDfy’s thoroughness and attention to detail in ensuring accurate and reliable information.” #### Cons One aspect that I like the least was the lack of flexibility in their verification packages, as there were limited customization options available to tailor the services to specific needs or requirements. Have shared a feedback with them and they are working kn the same. --- ### Satisfactory BGV vendor - Overall rating: 5/5 - Reviewer: Rohan S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is best, and our queries are resolved immediately and efficiently. #### Cons The automation wasn't great earlier, but it has resolved now so no issues. --- ### Comprehensive identification checkd - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It provides end to end journey wise api stack for quick identification checks #### Cons It cannot be integrated with third party solutions and on premise platforms --- ### Seamless interface to validate cutomer information - Overall rating: 5/5 - Reviewer: Syed R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a smooth experience from discussion to onboarding and implementation, their test dashboard before we signed up helped us understand their offering and experience. It was a great experience with IDfy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros KYC Verification, PAN Validation were the most used features and we were happy about it. #### Cons Nothing as of yet, the API's and interface has been working smooth --- ### IdFy Pan Validation - Overall rating: 5/5 - Reviewer: srinivas r. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was nice we used it as a back up for our existing PAN verification APIs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use , Ease of integration , Accuracy #### Cons Pricing was on higher end and pricing was also not very transparent --- ### Great help after getting this API - Overall rating: 5/5 - Reviewer: Sanat R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. We will suggest friend about the Api #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy implement method. Response in details #### Cons Usage history is not in detailed and also no warning before the limit got over. --- ### Feedback and review - Overall rating: 5/5 - Reviewer: Kaavya w. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support team is very productive and efficient, and the TAT is amazing. #### Cons The reports generated in excel format can be better. --- ### Review of IDfy by a user. - Overall rating: 5/5 - Reviewer: Sandeep V. - Verified reviewer: Yes - Industry: Design - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are using IDfy now since almost 1 year. And it has been a good experience, we never faced any problem using their services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their customer care services are very good, team responds very well and resolve the issues at the earliest. All the members are very polite. #### Cons There is nothing as of now that I did not like about IDfy. #### Reasons for switching to IDfy Their services were not that good as per our experience. --- ### Great customer support - Overall rating: 5/5 - Reviewer: Sindhu S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IDfy has really amazing customer support. They actively respond to any queries we have #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Customer Support 2. Pricing 3. Functionality #### Cons Nothing major to report - API Latencies can be improved --- ### IDFY Review - Overall rating: 4/5 - Reviewer: Nikhil C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good Service by the account manager. Very prompt response to any queries #### Cons Nothing in particular. All good till now. --- ### A little expensive but everything else is okay - Overall rating: 3/5 - Reviewer: Abhishek K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The customer support team was really helpful in integration. #### Cons The per hit charges of the APIs were a little high as compared to others. --- ### IDfy Review - Overall rating: 5/5 - Reviewer: Simran K. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The team is very supportive. BGV reports shared to us are in a very proper way. Overall we like to work with IDfy it's just final report takes a little longer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Prompt reply from the IDfy team. Doubts are cleared at the same time. #### Cons It takes too long to complete the background verification. --- ### Smooth and Easy to Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The API and documentation are well-defined to integrate #### Cons Nothing related to api documentation but need to improve service --- ### Trusted Verification API Service - Overall rating: 5/5 - Reviewer: Shubham K. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good and look forward to keep using the service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support and API Usage Reporting on IDfy dashboard #### Cons More API services should be enabled for more usecases #### Reasons for switching to IDfy Service Not Available in IDfy, thus explored other vendor --- ### Ideal software for Emerging companies - Overall rating: 5/5 - Reviewer: Sudhansu D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have found it on google first time and started using It as test, but soon I caught up with all its features and now I am very relaxed about monitoring and security of systems in company. Saving lots of my time. #### Cons First time you need to take technical help to set it up and you need to understand the working model properly --- ### Everything is good but the accuracy can be a little better - Overall rating: 4/5 - Reviewer: Nirmalya N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros The APIs work fine most of the time and the integration was also smooth. #### Cons The servers stop sometimes and we get cached data instead of real time. Just fix this and everything will be fine. --- ### Digital Supermann!! - Overall rating: 4/5 - Reviewer: Rajeev S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease of implementation and usage along with customer support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of implementation and usage along with support. #### Cons Higher Price which can be little reduced. #### Reasons for choosing IDfy Looked smoother product comparatively than others. --- ### Great Product. Easy to implement. Easy to understand documentation. Great support team - Overall rating: 5/5 - Reviewer: Dhrumil S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The documentation and the team's explanation of the API was very easy to understand and the team has a clear idea about the capability of the product. #### Cons The cost of the product is slightly higher than the competitors. The product does not have enough features for a BSA. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/idfy-profile/reviews/?page=2) --- IDfy Reviews, Pros and Cons - 2026 Software Advice