InfinityHR Software

3.75 / 5 (8)

About InfinityHR


InfinityHR by Infinity Software Solutions is a cloud-based human resource management (HRM) solution that provides HR departments in businesses across various industries, tools and functionalities for managing their HR operations and routines. Users can utilize the solution to manage various HR and benefits tasks that include time off tracking, time and attendance, wellness programs, employee surveys and workflows.

InfinityHR's applicant tracking module helps businesses to track the sources of referrals, allowing users to manage their job postings. InfinityHR is a customizable solution that can be utilized by industries including insurance, real estate, staffing agencies and more. Users can also generate standard and custom reports, which help them to spot trends and make business decisions. These reports can be exported in PDF and Excel formats.

Additionally, InfinityHR features performance management, employee portal and expense tracking. Services are offered on a monthly subscription basis that includes support via phone, email, online FAQs and product videos.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

8 Reviews of InfinityHR

Average User Ratings

Overall

3.75 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(2)

4 stars

(4)

3 stars

(0)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-8 of 8 reviews

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February 2019

Anupama from Wesleyan College

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

February 2019

InfinityHR - Could use some improvements

The software itself is conceptualized very well. However, I think the design needs to be improved to make the software more user-friendly and less intimidating.

Pros

InfinitityHR makes tracking both work hours and paychecks very easy. I work in more than one place on campus, but with the authorization of the employer, InfinityHR provided me with the option of adding more than one workplace tab so keeping a record of where I worked and how many hours I worked there is incredibly easy and efficient now than ever. Plus you can even add comments as to make the information more detailed, which is a nice side feature. The software also has a calendar built into it which really comes in handy for me when clocking in and out.

Cons

I don't like that the software isn't very user-friendly, and that's probably because it makes sense for some of the information in there to be a little hard to access. But the software itself feels a bit aversive. Softening the features and just rearranging the UI design could really help out the users a lot, I think.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

September 2018

Infinity HR

Our representatives did their best. They were responsive and as helpful as they could be, but there were limitations to the software as previously described.

Pros

Infinity tries to be an all in one HR suite. It does have several nice features available: tracking of PTO, electronic benefit elections, storing of policies, pay data.

Cons

We were told that Infinity could integrate with Sage 300CRE. It sort of integrates, but not all features. There were issues with rounding of pennies and benefit caps not being able to be set. We wanted to be able to have employees do self evaluations that were then reviewed by supervisors, but we don't seem to be able to do this either. Also, every time we change benefit providers we must pay to have EFT re-scheduled.

March 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great for use with employee benefits!

Ease of use and functionality

Pros

We use Infinity HR for our employee benefits and love it! Enrollment is a breeze and tracking employee benefits, including elections, beneficiaries, changes, etc., make the tracking of the benefits side of HR a breeze. My favorite feature with this software is just simply how easy it is to look up employees, what their benefits are, how much their premium is, who their beneficiaries are and the newest updates give this software a more contemporary feel, also.

Cons

I think the only area where Infinity could improve is in reports pulling. The reports are separated into different areas which make it difficult to quickly log in and pull a report as you have to weed through to the appropriate section for the report you are looking to pull.

May 2018

Diamond from Brighter Stronger Foundation

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

May 2018

Infinity Hr has made my work life a lot easier.

Pros

Once you learn the system its very easy to navigate. It keeps my expired documentation organized. It allows me to track training's.

Cons

Infinity has a lot of software updates, without explaining how to use the new features.
Some of the features in infinity could be moved around to make software easier to use.

July 2018

Sarah from Reading & Math, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

2.0

July 2018

Not intuitive. Recent design changes are like putting lipstick on a pig.

We've been able to pay our employees. We use their online onboarding and open enrollment portals.

Pros

Aesthetically, it's a little more pleasing with their last update.

Cons

We use the CBIZ/EMS version of InfinityHR's services. Recent design changes did not improve it's poor functionality. Too many "work arounds" to achieve sub-par results. Roll outs of new functions have been consistently poorly planned and communicated. Simple functions like updating an emergency contact or changing tax elections have so many unnecessary steps it causes frustration for employees. Are report writing capabilities or metrics important to your role? Well, run far away. Simple reports are not easily accessed and the pre-loaded reports are a joke.
We had a great customer service rep at one point, she got so frustrated with the company that she left. Now, we (payroll and HR) email our customer service person so often (at least 5 times a week) that we have a standing, bi-weekly phone call with our rep to resolve any outstanding issues.

May 2018

Michael from Felician Village

Company Size: 201-500 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

Perfect for the Medium Sized Company or Smaller

Pros

Very easy to use for our hiring managers. Quick ability to list open positions and new employee onboarding was a breeze.

Cons

At a certain point in a growing company, you will outgrow their abilities and need to look at a larger system.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

November 2018

Infinity ok

Pros

Easy tracking of time and data for my purposes.

Cons

Functionality is not as easy with limited user availability.

August 2018

Chris from Quality Ironworks, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

August 2018

Perfectly fine if you're not wanting much out of your HR software

ACA compliance was the reason we selected it and it did the job.

Pros

The support teams at InfinityHR are incredibly knowledgeable and helpful. When it comes to the nitty gritty of their system they have a pretty good handle of what you need to do.

Cons

If you're wanting to do anything beyond their basic setup, it's going to be a real pain. The UI is years behind and creating reports is very time consuming. The UX for data entry and updating is also quite cumbersome and could use some polishing. Overall I was fairly disappointed in the product despite the efforts of their support teams to help. Support is great.