--- title: "Inova Payroll Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Inova Payroll. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Inova Payroll is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/inova-payroll-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Inova Payroll](https://www.softwareadvice.com/hr/inova-payroll-profile/) / Inova Payroll Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/inova-payroll-profile/) Reviews # Inova Payroll User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 15 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 11 reviews (73%) - 4 stars: 2 reviews (13%) - 3 stars: 1 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (7%) ## Inova Payroll customer reviews Showing reviews 1-15 of 15 (page 1). ### We used to use Inova payroll per our payroll software at work - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the fact that all the payroll information is all in one place and you're able to see it at your fingertips #### Cons There's other software out there that's a lot easier to use and even better for payroll, I just found this wasn't the most user-friendly --- ### Inova payroll system - Overall rating: 5/5 - Reviewer: Becky B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. exceptional #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ability to ask Payroll related questions directly and receive a concise, immediate response #### Cons I was very comfortable with Paychex reporting and becoming familiar with new software was my least favorite thing. #### Reasons for switching to Inova Payroll Pricing and when stated we were reviewing other options for pricing, they lowered rate-but only after we asked. --- ### Inova has great customer service support - Overall rating: 5/5 - Reviewer: Chelsea D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been pretty good - there have been times of frustration while doing payroll but the customer service team always helps me get through #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The thing I like most about Inova Payroll is the customer support that I receive. If I do not know how to do something they are quick to help me. #### Cons The thing I like least is that it can be challenging to use sometimes especially when there have been changes or updates --- ### Do Not Use Inova Payroll - Overall rating: 1/5 - Reviewer: Manuel S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They seemed the right choice at the beginning #### Cons They made a mistake filing payroll taxes and did not assume responsibility for it. --- ### Inova Payroll Review - Overall rating: 4/5 - Reviewer: Jenny W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It is very easy to input payroll twice a month, and when I do have something unusual pop up, Inova Customer Service is always very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unless I run into an unusual situation with an employee, it takes only a few minutes to complete payroll. If I do run into an issue, customer support is always very helpful. #### Cons I'm not sure if the PTO is always correct. --- ### Payroll Review - Overall rating: 5/5 - Reviewer: Ruthie H. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great experience. Support is always very helpful and timely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is user friendly and easily operated. #### Cons The time off tracking feature never reconciled with my in-house system. --- ### Inova Review - Overall rating: 4/5 - Reviewer: Todd R. - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall a very good system with good functionality. I wish it was able to integrate with Midwest Time Clock system so we didn't have to double enter new employees or remove terminated ones. Customer Service has always been great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease and functionality #### Cons Inability to integrate with third-party time clock systems --- ### From start to finish it was Impeccable service from experts. - Overall rating: 5/5 - Reviewer: Dennis B. - Product usage: Used weekly for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and user friendliness is probably my most favorite. Other software I have used was difficult and lack of customer service when i would have a question. Not this software and not this company. Very helpful and knowledgeable staff #### Cons I have used Evolution for over a year and still have not had any issues or cons. If I ever have a questions my dedicated rep has always been helpful. --- ### Wonderful Service to our Organization - Overall rating: 5/5 - Reviewer: Jake B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have had a wonderful experience with Inova. We are very thankful for their work with us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working with Inova has saved us a great deal of time and money. They have helped us sort out complex financial questions that we had. It is simple and easy to use. #### Cons No, we're very happy with this software. --- ### The Switch from ADP - Overall rating: 5/5 - Reviewer: Louie O. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Several years ago we made the decision to switch from ADP to Inova, it was a good decision. The transition to the new software went smoothly and has continued to run smoothly ever since. We will occasionally have other payroll service providers call trying to persuade us to look at what they have to offer, I'm quick to inform them that we are very satisfied with Inova and switching from them isn't an option for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Payroll Submissions - Overall rating: 5/5 - Reviewer: Leah W. - Industry: Insurance - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We don't use any software associated with Inova. If there are changes or updates to payroll, we email Inova support with those changes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We do not use any software related to our relationship with Inova. All changes/updates to payroll are submitted via email to their Support group. #### Cons We do not use any software related to our relationship with Inova. All changes/updates to payroll are submitted via email to their Support group. --- ### Great Service! - Overall rating: 5/5 - Reviewer: Matt B. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have been using Inova for 3 years. They provide great 1 on 1 service and are super simple to use. I highly recommend them. If there is ever a compliance issue, their team is on top of it and gets it fixed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The employee time tracker and our account manger who handles everything. --- ### Payroll Review - Overall rating: 5/5 - Reviewer: Florence S. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. They have been easy to work with and great! They always are available for a call and are willing to help whenever needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Inova Payroll is great! - Overall rating: 5/5 - Reviewer: Kelly S. - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Inova is very user friendly and easy to navigate. Their staff members are all very helpful and knowledgeable. Payroll went from being hectic to being a very smooth process since we began using Inova. I am very happy with the products and services and would definitely recommend them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate --- ### Aqua Specialists - Overall rating: 5/5 - Reviewer: John S. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used unspecified for less than 6 months - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic company. All personnel are wonderful, helpful and accommodating. I've had experience with three other payroll processors and Inova is head and shoulders above the others I've dealt with. I am extremely pleased. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. #### Cons Simple and quick. --- Inova Payroll Reviews, Pros and Cons - 2026 Software Advice