PayScale Suite Software

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PriceDemo

Find out more:

PriceDemo

About PayScale Suite

PayScale Insight caters to professionals and individuals who are in search of accurate compensation management software. This software offers data and web services that help businesses find out fair market rates for budgeting and hiring purposes. Insight helps users who want to know their worth for a specific job profile. Insight is designed to help users pay the right amount to employees. Whether users want to retain their staff, hire new talent or set benchmark figures, Insight is the right tool to fulfill all of these requirements. Users can prepare comprehensive salary databases and manage them with visual analytics and decision-ready insights. To ensure the accuracy of the data, Insight follows data standardization and matching processes. Users can analy...
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PayScale Suite User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 25 reviews

User Profile

Stephanie

Verified reviewer

Company size: 51-200 employees

Industry: Publishing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

Amazing team offering great data to help remain competitive with out compensation program

All of our comp data in one place. We have employees in other states and PayScale comp experts helped us create labor markets for each area we have remote staff. This allowed us to have salary ranges applicable to those locations to ensure we were paying them relative to the COL vs. the DC market.

Pros

We have 125 jobs in our company and we were able to match all but two with this one system. These two were very niche to our industry and company so we are very pleased with that. The data is very comprehensive and made our salary structure review project very easy.

Cons

Some customization for us to be able to upload specialized job details would be helpful. We may find that other companies in similar industries have jobs that are hard to match.

Jordan

Company size: 5,001-10,000 employees

Industry: Banking

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Functionality

out of 5

February 2020

MarketPay works well, Insight Lab is TERRIBLE

We implemented the payscale platforms (insight lab first then moved to MarketPay when we realized how bad the Insight Lab product is) to store all of our external salary surveys in one place. We are able to run analytics off of the data directly in the platform. We previously housed all of the data in excel worksheets, so this has removed the need for massive spreadsheets.

Pros

The MarketPay product is easy to set up, create and pull reports, and manage from and administrator perspective. The UI is pretty basic without any bells and whistles, but the product works well to store compensation data and to report off of it. Ad hoc pricing is great for pulling data for new roles.

Cons

The MarketPay platform UI is pretty dated, but I don’t believe that takes away from the product. The Insight Lab platform is terrible for anyone who needs to price more than 50 or so jobs. The amount of manual work that must be done to match each job is ridiculous, and I don’t know why anyone would think the process is acceptable.

Deborah

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: GetApp

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Functionality

out of 5

November 2019

Dissatisfied Customer

Utilizing the software is great! The customer service in trying to talk to a person was terrible. They don't answer the phone. If you want to talk to someone they do not get back to you. If you get a person they lie and tell you that they will call you back and never do. The CUSTOMER SERVICE STINKS! I needed some additional service and had to go elsewhere to get it, because the customer service department failed to get back with me. Their webinars, they rush you through them as if they can't wait to get to finish and get you out of their hair. Another company I worked for we used Payscale exclusively and could not ask for better customer service. That is why when I came to my current organization, I recommended them for here. They must have received their customer model from a 4th world country. Get better customer service and answer your phones with a human being. I promise they do not get back with you.

Pros

The ease, functionality, and over job reviews

Cons

Does not allow you to put enough information in regarding the job duties and not enough job titles

User Profile

Sparsh

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2021

One perfect tool for any HR dept.

I am using using software since last many years and can say that it is a totally reliable and trustworthy tool for the dept. Very much happy with the software.

Pros

PayScale Suite provides the right level of data, Assembles a modern compensation strategy and structure and communicate compensation with confidence. Forestall costly turnover and ensure pricing is accurate for every job. Rich in unique features and totally friendly tool to work with.

Cons

Only works on Desktop and Laptop, Android and iPhone/iPad platforms are not supported.

User Profile

Aimee

Verified reviewer

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

May 2018

I have used payscale to price positions as well as to benchmark my own compensation.

Its a helpful tool whether you are looking to price out your 'worth' in consideration of a potential job offer, or you are looking to bench mark positions within your organization.

Pros

It's a great tool--they have an impressive amount of data from which they are pulling results. It's one of the more impressive salary tools out there because it takes into consideration factors that other tools are not - such as level of experience, region of the country, how much education you've had, and drills down even more specific than that. You can price by a job title if you are a recruiter or other HR professional or you can price out a potential offer for a position for which you've applied as a potential candidate.

Cons

While it seems to drill down specifically enough to differentiate between the non-profit and for-profit sector, I don't always agree with the results for my region. From my 15+ yrs experience, they seem to be pricing certain positions in the non-profit sector a bit lower. Perhaps they need to survey and add more non-profit data.

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