Instaff

RATING:

4.7

(48)

About Instaff

InStaff is a cloud-based employee portal solution that offers tools for payroll delivery management, various timetracking/timeclock methods, centralized document sharing, time-off/leave requests, as well as a centralized repository to store employee information. It is compatible with various payroll and enterprise resource planning (ERP) solutions like Sage and QuickBooks. InStaff is available on a monthly subscription basis that includes support via phone and email.

Instaff Pricing

Paystub viewing pricing is based on a combination of the company's number of employees and pay frequency. Modular HRMS feature pricing is based on the number of employees. Contact InStaff for an accurate pricing quote based on number of employees and desired modular features.

Starting price: 

$3.00 per month

Free trial: 

Available

Free version: 

Not Available

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Instaff Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Instaff

1 - 5 of 48 Reviews

Trevor

Verified reviewer

Packaging and Containers, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2019

Paystub Perfection

The staff are professional and know there stuff. Any issues I have had have been addressed extremely quickly.

PROS

This software is an absolute breeze to use. We were looking for a solution without breaking the bank or outsourcing our payroll function. InStaff provided a perfect solution that allowed us to stop printing out pay advice and upload them to the cloud for our employees to see their information on a self-serve basis. Overall, this is the exact solution we were looking for, and its easier to use that I anticipated!

CONS

Nothing - its exactly what we needed. Couldn't have asked for a better solution.

Ryan

Construction, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Going from physical to electronic

Instaff helped our company go from physical paystubs for 50+ employees to electronic upload which freed up time and allowed us to simplify things. Their support made the change seamless!

PROS

Instaff is easy to use and has a very straightforward payment system. Their portal is easy to navigate and use. Their customer support was very communicative every time we contacted them.

CONS

They could provide more quality of life options like sorting things by date, etc. in their portal. There's not much to dislike for what we use Instaff for.

Reason for choosing Instaff

Ease of use, price structure, compatibility with our current system.

Jennifer

Automotive, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed December 2021

Needs some things changed

needs changes for sure

PROS

easy set up to log in and view paystubs. I dont like that I cant lable what I am up[loading htough and seperate by folder

CONS

YOU HAVE TO FILTER OUT TERMED PEOPLE EVERY SINGLE TIME. We have high turnover and every time you need to manage a user you have to filter out the termed. This is way too time consuming

Vendor Response

Hi Jennifer, we've added a feature that let's you filter out inactive employees by default. You can reach out to your account manager, or have an admin user set it (via Admin > Portal Settings). Hope this helps!

Replied February 2022

LaQuetta

Accounting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Ease of Instaff

PROS

Instaff is very user friendly. All our the companies that we imported into the system seem to love the ease of the system.

CONS

We had a little trouble when it came down to uploaded documents. We had several different documents that were not formatted correctly at first but our Instaff support team handled the problem quickly.

Lauren

Automotive, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Central/Hi-Tech Auto Groups

Great experience! Very responsive. Easy to implement and use

PROS

Huge time saver for us with the paycheck and commission sheet uploads. We are looking forward to the W2s as well. People have really liked the time off as well.

CONS

Currently it still keeps my email address in the search box so I have to clear that out every time I need to search for an employee.

Vendor Response

Hi Lauren, we appreciate your review and feedback! The search box and email address issue has been patched, please give it a try. If you still have issues feel free to reach out support or your account manager.

Replied January 2022