--- title: "InTime Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of InTime. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if InTime is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/intime-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Scheduling Software](https://www.softwareadvice.com/hr/employee-scheduling-comparison/) / [InTime](https://www.softwareadvice.com/hr/intime-profile/) / InTime Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/intime-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/intime-profile/alternatives/) # InTime User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 110 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 84 reviews (76%) - 4 stars: 25 reviews (23%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The platform adapts well to a wide range of scheduling models, allowing supervisors and administrators to easily accommodate shift rotations, overtime rules, time-off requests, and special assignments. - InTime is a reliable scheduling software that simplifies shift management, improves communication, and saves time for supervisors and staff alike. - Intime makes it easy to manage complex schedules in a 24/7 working environment while maintaining minimum staffing requirements and managing leave, callouts and overtime. ### Most mentioned cons - I would say the only downside that I have with intime is that new Modular’s require Unlocking to gain access - Trying to create individual schedules is a little difficult. - The snapshot dashboard is in need of a retool. ## InTime customer reviews Showing reviews 1-25 of 110 (page 1). ### InTime Solutions - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As I said previously, this software does so much more than we were looking for that each feature was like a bonus to us. We can keep track of sick time and identify sick time abuse or patterns more easily. It allows us to track how many overtime hours have been dedicated to a particular case. The software also has some features that we would hope to be able to use in the future, where officers can bid on a specific job posting. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When we purchased this software it was intended to be used for the fair distribution of overtime. What we found out, was it did so much more. It is the only software we need to keep track of all schedules, leave requests, overtime, time banks, and even certifications. The software is very adaptable. #### Cons Originally it did not have all the unique features that we needed for our overtime distribution agreement with the unions. InTime was able to work with us over time and incorporated these features into the program. --- ### Exceptional customer service - Overall rating: 4/5 - Reviewer: Gary K. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it is great to have a professional schedule platform. Intime has been a great move for our department. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our agency was looking for something to take us out of the Stone Age. We were on excel sheets for scheduling, then another company (briefly, as they didn’t meet the demands of 24/7 scheduling) and then we found Intime. Customer support and education to get started with the program was exceptional and very patient. It was a fairly smooth process to transition into Intime. The ability to track everything within the schedule (hours worked, OT, training, etc) is terrific to help explain the needs of the department to outside partners. #### Cons We are still working out the kinks of completing the scheduled month, closing the schedule with the gap time logged seemlessly without the need for first line supervisors to make adjustments, but we are hopeful to get this resolved. #### Reasons for switching to InTime The other company was not able to fulfill the numerous shift options we off our people, and make appropriate patterns for a busy 24/7 operation. --- ### Good - Overall rating: 3/5 - Reviewer: Teresa R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have figured out a few things by trail and error. #### Cons I can't edit the request time. I input inform and go back to update fields on the request format but have to remove the form and then create another new request. I would like to edit the field and update so I am only changing a couple of fields instead of sharing with other users. --- ### InTime saves time dealing with schedules. - Overall rating: 5/5 - Reviewer: Dale M. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, InTime scheduling software streamlines the scheduling process, reduces administrative workload, and improves overall workforce coordination. It is a dependable and user-friendly tool that brings measurable improvements to operational efficiency and employee satisfaction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of InTime’s greatest strengths is its flexibility. The platform adapts well to a wide range of scheduling models, allowing supervisors and administrators to easily accommodate shift rotations, overtime rules, time-off requests, and special assignments. This versatility helps reduce manual errors and ensures that staffing levels are consistently optimized. #### Cons New schedulers or supervisors often find the system takes some time to get comfortable with.  The snapshot dashboard is in need of a retool. #### Reasons for choosing InTime Police centric system, had all the features we needed. --- ### Not a client….YET!!! - Overall rating: 5/5 - Reviewer: Nate S. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered You guys rock! I’m going to do my best to convey all the benefits we would have by purchasing your product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The outstanding customer service and knowledge they’ve shared in the conference. I look forward to implementing your software in our agency. #### Cons That I have to go home on Wednesday. Just kidding! The only question or concern I have is in regards to not being able to print out a daily schedule with the information we need. But from talking to [sensitive content hidden], it sounds like you have a solution for that. #### Reasons for choosing InTime You guys are the complete package.No one met our needs the way your system will. --- ### Improve your day to day with Intime - Overall rating: 4/5 - Reviewer: Vurnchoy S. - Verified reviewer: Yes - Industry: Public Safety - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We had an amazing implementation consultant. We had so many questions and concerns but [sensitive content hidden] was able to come up with solutions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Of all of the third party applications i have helped implement, this is the most smooth and least troublesome. #### Cons The integration with our tyler munis erp system was a dissatisfaction. To not be able to integrate with our payroll system created difficulty. #### Reasons for switching to InTime Limitations with our old system sparked a search for something better --- ### InTime is great! - Overall rating: 5/5 - Reviewer: Jeanette G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I like that in time is really good about taking my question and figuring out how to implement what it is that I need . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That everything can be done online in realtime. #### Cons The only thing I really don’t like is the fact that there is not a really good easy users manual. Or, if there is, I haven’t found it. #### Reasons for switching to InTime I don’t recall which version of Epro, we switched due to InTime having more features. --- ### You won't go back - Overall rating: 5/5 - Reviewer: Nate W. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered 5 years of using Intime running 500-600 users. Department of Corrections main scheduling software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very adaptive and user friendly. Tons of options and data collection for reports. #### Cons Some of the formats are not easy to transfer. #### Reasons for choosing InTime Cost was mid line for a few considered programs. Had the best features for the money. --- ### Intime product review - Overall rating: 4/5 - Reviewer: Elizabeth S. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleased. When assistance is needed, the group assists us with ensuring we have the customer support needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Report availability- simple to account for time away. Easy accountability for payroll process. Very user friendly #### Cons Creating templates. Not from an IT background so more time learning how to design templates for new scheduling structure. --- ### Great system! - Overall rating: 5/5 - Reviewer: Kelli S. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Intime has been an amazing resource. They’ll connect you with the right person to troubleshoot any issues and they really listen to what their customers want #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their customer support from the very beginning has been amazing. We get answers quickly and they’re readily available to help any time you need it. #### Cons It would be nice if admin could create and/or customize reports or how certain things (like timesheets) look for end-users --- ### Great product with super customer support - Overall rating: 5/5 - Reviewer: Jean S. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Great product run by a superb staff. Their customer support is phenomenal! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration of all aspects of scheduling has made the timekeeping and reporting much more complete. Having all the information in one place allows for increased transparency and accountability throughout the agency.It can take a while for the developers to address customer requests for new features, but it’s not unreasonable considering the broad range of users. #### Cons Since the system is so integrated, it is hard to use some features if your data lies outside of the more commonplace situations. #### Reasons for switching to InTime inTime is so far superior in its comprehensiveness, accuracy, and ease of use that there was no question which was the superior product. --- ### Intime for Law Enforcement - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Overall the software has allowed us to move from a hybrid paper/digital system that was very time-consuming. The training, sales and support staff at Intime was very helpful in deploying the system. We continue to find new opportunities to take advantage of the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is purpose-built for Law Enforcement and public safety. It covers shift periods that extend over 24 hour periods. #### Cons Supervisor functionality is not yet available on the mobile app. #### Reasons for choosing InTime Price, functionality, messaging, export to payroll, web portal, and mobile apps #### Reasons for switching to InTime End of life of our Telestaff product --- ### InTime university - Overall rating: 5/5 - Reviewer: Mark W. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall experience with the product and reps has been great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to use the product. #### Cons I do not like unknown capabilities of the product. #### Reasons for switching to InTime Unknown why our department switched to InTime --- ### Over all review - Overall rating: 5/5 - Reviewer: Reid G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Over all I’m very satisfied with the program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has a lot of options which makes it work with an agency’s needs. #### Cons There are so many system options that it can be confusing. #### Reasons for choosing InTime Command staff preferred this program over the competitors. --- ### InTime Revies - Overall rating: 5/5 - Reviewer: Allison S. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered My experience has been great. I have gained so much knowledge and now I am the "go-to" person for InTime questions. I still have so much more to learn and I am excited to do so. I enjoy using the software and teaching others #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am just learning the timesheet function and I hope to implement that fully by the end of the year. We have several timekeeping rules and I want to make sure I have a good understanding of how to implement them into the system. My favorite feature (so far) is generating (almost in an instant) invoices for off-duty details. My predecessor was doing this in a word document and using InTime is so much better, cleaner, more professional, and easy. The customer service is amazing. Any time I have needed help or had a question, I have always had someone to reach out to. #### Cons Sometimes I get confused about the "layers" and amount of data that can be added. --- ### Very customizable - Overall rating: 5/5 - Reviewer: Julien P. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros InTime is so customizable that even if you have a department that is complex in schedules and pay codes, the team will help. #### Cons There are so many features that at times it can feel overwhelming. Once you have mastered the basics, other parts fall into Place quickly. --- ### Good - Overall rating: 4/5 - Reviewer: Deanna R. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great data base for what we have done. Reports are a great tool to use with administration and staff. The ability to track changes and by whom a change was made. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Having our schedule in a digital, trackable format is great. Some supervisors have challenges with using the system. InTime is not very intuitive. #### Cons Not very intuitive, hard to tell why you can't terminate/retire an employee. The pop-up message goes away or doesn't show up easily. #### Reasons for switching to InTime InTime appeared to be a better product. It is. --- ### Great Product - Overall rating: 5/5 - Reviewer: Greg B. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. InTime has made our departments scheduling much easier and putting out shifts that need to be covered without having to send emails or texts. Easy for the officers to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros InTime has great customer service......never had a problem with getting help with the product. #### Cons At this time we dont have any Cons with this product. #### Reasons for choosing InTime The overall quality of the product and the customer service has been outstanding. #### Reasons for switching to InTime I had used InTime before with another agency and when I joined this department and used their current scheduling tool I could see the huge difference of quality. --- ### Great Product! - Overall rating: 4/5 - Reviewer: Michelle H. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The people are amazing to deal with any questions you have for them are answered in a timely friendly manner A+ on that front! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The ease of use, templates make things so much easier for high volumes of employees! #### Cons Wish there was a sandbox feature that you can do up mock schedules and then be able to 'load to production' sometimes the best planning doesn't work and you end up redoing things. #### Reasons for choosing InTime n/a #### Reasons for switching to InTime Automation, end user ease --- ### Endless functions - Overall rating: 5/5 - Reviewer: Andrea F. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The capabilities of this program are endless. Everyone has different and often complicated needs for their agencies. inTime seems to have thought of them all and more. Our administrator discovers more functionality all the time! If you want to run an efficient department, use inTime! #### Cons I find the overall view to be a little “busy” at times --- ### InTime Project Manager for Walnut Creek PD: Integration of timekeeping and court modules. - Overall rating: 4/5 - Reviewer: Bruce J. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Still deciding. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Scheduling, mandatory overtime feature, profile data, ease for patrol officers submitting requests #### Cons Hard to learn / adapt for supervisors, time sheets are hard to read, Does not work well with our City's Munis system, court module does not work well with our court subpeona process. Had to find work arounds for court and shift trades in accordance to our MOUs --- ### Intime success - Overall rating: 5/5 - Reviewer: Kelli R. - Verified reviewer: Yes - Industry: Public Safety - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and customer support. Intime makes sure we have successful operations. #### Cons I need some reports customized, though not available now the customer support team is working on the specific requests!! --- ### InTime | A Great Scheduling Product - Overall rating: 5/5 - Reviewer: Tracey T. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support. Use of interface is very customizable. #### Cons Nothing specifically is disliked about the program. --- ### Best scheduling system - Overall rating: 5/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease and customer support that definitely fit for the needs of our department #### Cons Little costly but worth it. We have to budget for the software which does have a small impact on other subscription services/ software programs we use. --- ### InTime Review - Overall rating: 4/5 - Reviewer: Brittany D. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It has worked well for our team. There is a learning curve for those teaching because there are multiple ways to do things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Giving employees a way to sign up for overtime without tons of phone calls. #### Cons Users can’t see if someone has been declined for a shift. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/intime-profile/reviews/?page=2) --- InTime Reviews, Pros and Cons - 2026 Software Advice