Putting together the peices HR and Payroll

We did the switch in 6 months which was tough but we had a great team on consultants holding our hands and with hard work by all concerned we did go live in 6 months. The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well. Self- service for employees has been taken exceedingly well received as has being able to print their payslips if required. The changes have cut down on paper and an manual mistakes which could have occurred and the standard reports from the system help the HR team on a daily basis.

Pros

We were looking for a single HR, Payroll and Talent Management platform - one where we would not need to put two systems together. Being able to access all data across the organisation, it is user friendly and looks fresh and clean. It has been useful in setting changes for the future rather than placing a diary note to remember to change things. Being able to have immediate access to annual leave entitlement for staff and also electronic payslips being sent out via email. Managers having access to basic information rather than asking for it from either Payroll or HR and being able to empower all staff at all levels across the organisation.

Cons

Costs of making what feels like small changes to the system, the helpdesk I find is frustrating and lack the ability to actually help - when I ask a question they point me to a manual of over 150 pages and that does not help me. Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures.

iTrent

The software though has some limitations which would make things excellent, is very good it has helped us improve a lot of what was for us manual processes. this improves internal process and limits room for mistakes

Pros

Its very clever and can automate most things, its a definite improvement. Very happy with the product itself

Cons

Reports within Itrent cannot be restricted by security, this has been very restricting for us. There cannot be a work flow approval step for Holiday buy approval Security for holiday approval when an employee has two schemes attached cannot be restricted with security Another page "Notes" that could be generic so clients can use this to add anything they wanted would be a good feature as we have been restricted by what we could add

Inflexible and poor support

Pros

unsure - it could work well for some but not our business

Cons

Lack of response or support for queries from relationship manager. Any request for help is met with a sell for extras

iTrent, ok.

Pros

The software is pretty logical in it's format and quite quick to load. It doesn't take any training to learn how to use it for new users, just log in, explore a little and away you go.

Cons

It captures a lot of personnel data such as training, etc. but this isn't always the easiest to find, the menus could maybe be reorganised a little. But small complaint really.

Completely useless

All I want to do is see my pay slip and enter overtime and holidays but this would seem to be beyond this software as it is not accessible. Every month I have to ring customer services so that I can be logged in. No reply as yet from emails to resolve problems.

Pros

I'm not sure you could call it software as it does not work.

Cons

Everything! Unable to use. Given the choice between using iTrent or boiling my head I'd go for the latter.