Supported Operating System(s):
Mac OS, Web browser (OS agnostic)What is iTrent?
iTrent by MHR is an HR management solution offering a variety of applications. MHR has been in business for 30 years and offers a web-based program, is exclusively deployed to the UK market, and currently supports 5% of the UK workforce.
iTrent is not restricted to any industry or size of company and offers companies personnel tracking, applicant tracking, learning management, payroll, applicant sourcing, goal management, benefits administration, on-boarding management, employee scheduling, time and attendance, and compensation management solutions. It offers real-time reporting on all HR processes to help guide workforce decisions.
iTrent offers iTrent Assist, a customer service tools, to help users configure and maintain their system and is av...
3 Reviews of iTrent
Overall rating
3.67 / 5 stars
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September 2019
Debbie from Sevenoaks District Council
Company Size: 201-500 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2019
Putting together the peices HR and Payroll
We did the switch in 6 months which was tough but we had a great team on consultants holding our hands and with hard work by all concerned we did go live in 6 months. The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well. Self- service for employees has been taken exceedingly well received as has being able to print their payslips if required. The changes have cut down on paper and an manual mistakes which could have occurred and the standard reports from the system help the HR team on a daily basis.
Pros
We were looking for a single HR, Payroll and Talent Management platform - one where we would not need to put two systems together. Being able to access all data across the organisation, it is user friendly and looks fresh and clean. It has been useful in setting changes for the future rather than placing a diary note to remember to change things. Being able to have immediate access to annual leave entitlement for staff and also electronic payslips being sent out via email. Managers having access to basic information rather than asking for it from either Payroll or HR and being able to empower all staff at all levels across the organisation.
Cons
Costs of making what feels like small changes to the system, the helpdesk I find is frustrating and lack the ability to actually help - when I ask a question they point me to a manual of over 150 pages and that does not help me. Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures.
Reasons for Choosing iTrent
We had heard negative feed back from other organisations using the above software - although we have Agresso for our Finance teams they are not HR/Payroll Specialist and we needed a system that was based round our requirements in that sphere and MHR had that positivity and when we had the sales team over and saw what you could offer and the price was right ! how could we not switch systems.
Response from MHR
Replied September 2019
Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback will be passed on to the relevant areas of the business so that we can learn from your experience and continue to make enhancements.
October 2019
Carrie from Communisis
Company Size: 1,001-5,000 employees
Industry: Printing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
October 2019
iTrent
The software though has some limitations which would make things excellent, is very good it has helped us improve a lot of what was for us manual processes. this improves internal process and limits room for mistakes
Pros
Its very clever and can automate most things, its a definite improvement. Very happy with the product itself
Cons
Reports within Itrent cannot be restricted by security, this has been very restricting for us. There cannot be a work flow approval step for Holiday buy approval Security for holiday approval when an employee has two schemes attached cannot be restricted with security Another page "Notes" that could be generic so clients can use this to add anything they wanted would be a good feature as we have been restricted by what we could add
Response from MHR
Replied November 2019
Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback about reporting will be passed on to the relevant area of the business so that we can learn from your experience and continue to make enhancements.
August 2019
roxy from Costcutter
Company Size: 501-1,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
August 2019
Inflexible and poor support
Pros
unsure - it could work well for some but not our business
Cons
Lack of response or support for queries from relationship manager. Any request for help is met with a sell for extras
Response from MHR
Replied September 2019
Thank you for your review. We're sorry to hear that you haven't had a good experience so far with iTrent. We have passed your comments on to our Customer Services Director who will investigate and get in contact with you.