iTrent Software

iTrent Software

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About iTrent

iiTrent by MHR is an HR management solution offering a variety of applications. MHR has been in business for 30 years and offers a web-based program. iTrent offers personnel tracking, applicant tracking, learning management, payroll, applicant sourcing, goal management, benefits administration, on-boarding management, employee scheduling, time and attendance, and compensation management solutions. It offers real-time reporting on all HR processes to help guide workforce decisions. iTrent offers iTrent Assist, a customer service tool, to help users configure and maintain their system and is available at three consultancy levels. The company received Service Provider of the Year and Software Product of the Year in 2015 from the CIPP. In addition, the company offers employ...

iTrent Pricing

Starting price: 

$10.00 per month

Free trial: 

Not Available

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iTrent User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3

Customer support

2.5

Functionality

3

Showing 6 reviews

Anonymous

Company size: 51-200 employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2021

Full package for your HR function and Payroll

overall It is effective and help us to reduce human work and increase the productivity as we have all the reports which is required and also it has bot which solve day to day small issues where we stuck. Migration is very easy from your old system to iTrent.

Pros

It has all the function related to HR like Recruitment , payroll management, ESS, Timesheet, learning, performance management and others. So it's easy to manage the function at one place. We can manage al the work and also it show the summery with chart and graph which is very clear and easy to understand. This help you to see all the record of particular employee related to work, salary, advance, absences and other details. It can be access from anywhere and at anytime. Most unique feature of this that it has bot which help everyone to fix there issue. Also you can easily migrate from you legacy system.

Cons

It has all the feature which is require so till now I didn't face any challenges and in future also I hope it will be the same.

Response from MHR

Thank you for your review. We will continue to improve the platform, so be sure to watch out for future enhancements.

Replied July 2021

Debbie

Company size: 201-500 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

September 2019

Putting together the peices HR and Payroll

We did the switch in 6 months which was tough but we had a great team on consultants holding our hands and with hard work by all concerned we did go live in 6 months. The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well. Self- service for employees has been taken exceedingly well received as has being able to print their payslips if required. The changes have cut down on paper and an manual mistakes which could have occurred and the standard reports from the system help the HR team on a daily basis.

Pros

We were looking for a single HR, Payroll and Talent Management platform - one where we would not need to put two systems together. Being able to access all data across the organisation, it is user friendly and looks fresh and clean. It has been useful in setting changes for the future rather than placing a diary note to remember to change things. Being able to have immediate access to annual leave entitlement for staff and also electronic payslips being sent out via email. Managers having access to basic information rather than asking for it from either Payroll or HR and being able to empower all staff at all levels across the organisation.

Cons

Costs of making what feels like small changes to the system, the helpdesk I find is frustrating and lack the ability to actually help - when I ask a question they point me to a manual of over 150 pages and that does not help me. Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures.

Reasons for choosing iTrent

We had heard negative feed back from other organisations using the above software - although we have Agresso for our Finance teams they are not HR/Payroll Specialist and we needed a system that was based round our requirements in that sphere and MHR had that positivity and when we had the sales team over and saw what you could offer and the price was right ! how could we not switch systems.

Reasons for switching to iTrent

Two separate systems and loads on manual processes still in place. Paper Payslips and no way to record annual leave. The costs to upgrade to more of a product like iTrent was too much so we went with being a brand new customer with MHR and got the package we were looking for.

Response from MHR

Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback will be passed on to the relevant areas of the business so that we can learn from your experience and continue to make enhancements.

Replied September 2019

roxy

Company size: 501-1,000 employees

Industry: Retail

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

August 2019

Inflexible and poor support

Pros

unsure - it could work well for some but not our business

Cons

Lack of response or support for queries from relationship manager. Any request for help is met with a sell for extras

Response from MHR

Thank you for your review. We're sorry to hear that you haven't had a good experience so far with iTrent. We have passed your comments on to our Customer Services Director who will investigate and get in contact with you.

Replied September 2019

Carrie

Company size: 1,001-5,000 employees

Industry: Printing

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

October 2019

iTrent

The software though has some limitations which would make things excellent, is very good it has helped us improve a lot of what was for us manual processes. this improves internal process and limits room for mistakes

Pros

Its very clever and can automate most things, its a definite improvement. Very happy with the product itself

Cons

Reports within Itrent cannot be restricted by security, this has been very restricting for us. There cannot be a work flow approval step for Holiday buy approval Security for holiday approval when an employee has two schemes attached cannot be restricted with security Another page "Notes" that could be generic so clients can use this to add anything they wanted would be a good feature as we have been restricted by what we could add

Response from MHR

Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback about reporting will be passed on to the relevant area of the business so that we can learn from your experience and continue to make enhancements.

Replied November 2019

Jack

Company size: 1,001-5,000 employees

Industry: Mechanical or Industrial Engineering

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

December 2020

iTrent, ok.

Pros

The software is pretty logical in it's format and quite quick to load. It doesn't take any training to learn how to use it for new users, just log in, explore a little and away you go.

Cons

It captures a lot of personnel data such as training, etc. but this isn't always the easiest to find, the menus could maybe be reorganised a little. But small complaint really.

Response from MHR

Hi Jack, Thank you for taking the time to leave a review. Please send your ideas of improvement to us, as we would love getting feedback and incorporating it into future releases.

Replied July 2021

Martin

Company size: 11-50 employees

Industry: Primary/Secondary Education

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

November 2020

Completely useless

All I want to do is see my pay slip and enter overtime and holidays but this would seem to be beyond this software as it is not accessible. Every month I have to ring customer services so that I can be logged in. No reply as yet from emails to resolve problems.

Pros

I'm not sure you could call it software as it does not work.

Cons

Everything! Unable to use. Given the choice between using iTrent or boiling my head I'd go for the latter.

Response from MHR

Hi Martin, I am very sorry to hear you are having issues with the software. I would like to understand the issues more and ensure we can support you. Can I please ask you to contact the MHR service desk and we will see how we can quickly support you. Thank you.

Replied July 2021