5
4
3
2
1
Ease-of-use
3.3
Customer Support
2.4
Value for money
2.8
Functionality
3.3
"Its very clever and can automate most things, its a definite improvement. Very happy with the product itself."
"Being able to access all data across the organisation, it is user friendly and looks fresh and clean."
"The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well."
"Could not wait to leave after five miserable years. Complete disaster from original implementation to the day we terminated our contract."
"Every month I have to ring customer services so that I can be logged in. No reply as yet from emails to resolve problems."
"Some employees struggle with using ESS. It can take a considerable amount of time to have a person managing the system, the workflows and assisting colleagues."
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