All iTrent Reviews
1-12 of 12 Reviews
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Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Full package for your HR function and Payroll
overall It is effective and help us to reduce human work and increase the productivity as we have all the reports which is required and also it has bot which solve day to day small issues where we stuck. Migration is very easy from your old system to iTrent.
PROSIt has all the function related to HR like Recruitment , payroll management, ESS, Timesheet, learning, performance management and others. So it's easy to manage the function at one place. We can manage al the work and also it show the summery with chart and graph which is very clear and easy to understand. This help you to see all the record of particular employee related to work, salary, advance, absences and other details. It can be access from anywhere and at anytime. Most unique feature of this that it has bot which help everyone to fix there issue. Also you can easily migrate from you legacy system.
CONSIt has all the feature which is require so till now I didn't face any challenges and in future also I hope it will be the same.
Vendor Response
Thank you for your review. We will continue to improve the platform, so be sure to watch out for future enhancements.
Replied July 2021
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Very strong package
All HR objects in one place have allowed our organisation to vastly streamline our HR processes.
CONSYou start with a blank piece of paper which meant that we were not always able to benefit from aligning our processes with best practice.
Reasons for switching to iTrent
Upgraded from existing product to new version
Vendor Response
Thank you so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team - Lydia.
Replied January 2024
roxy
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2019
Inflexible and poor support
unsure - it could work well for some but not our business
CONSLack of response or support for queries from relationship manager. Any request for help is met with a sell for extras
Vendor Response
Thank you for your review. We're sorry to hear that you haven't had a good experience so far with iTrent. We have passed your comments on to our Customer Services Director who will investigate and get in contact with you.
Replied September 2019
SATWINDER
Higher Education, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed November 2023
Excellent integrated payroll and HR system!
use to navigate through find itrent pages
CONSbetter internal reports rather than SAP business objects
Reasons for switching to iTrent
Wanting a integrated system which could bring two systems together
Vendor Response
Thanks for taking the time to leave us a review, Satwinder. We're glad to hear you're having a positive experience with iTrent! Thanks - Lydia.
Replied November 2023
Debbie
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2019
Putting together the peices HR and Payroll
We did the switch in 6 months which was tough but we had a great team on consultants holding our hands and with hard work by all concerned we did go live in 6 months. The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well. Self- service for employees has been taken exceedingly well received as has being able to print their payslips if required. The changes have cut down on paper and an manual mistakes which could have occurred and the standard reports from the system help the HR team on a daily basis.
PROSWe were looking for a single HR, Payroll and Talent Management platform - one where we would not need to put two systems together. Being able to access all data across the organisation, it is user friendly and looks fresh and clean. It has been useful in setting changes for the future rather than placing a diary note to remember to change things. Being able to have immediate access to annual leave entitlement for staff and also electronic payslips being sent out via email. Managers having access to basic information rather than asking for it from either Payroll or HR and being able to empower all staff at all levels across the organisation.
CONSCosts of making what feels like small changes to the system, the helpdesk I find is frustrating and lack the ability to actually help - when I ask a question they point me to a manual of over 150 pages and that does not help me. Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures.
Reason for choosing iTrent
We had heard negative feed back from other organisations using the above software - although we have Agresso for our Finance teams they are not HR/Payroll Specialist and we needed a system that was based round our requirements in that sphere and MHR had that positivity and when we had the sales team over and saw what you could offer and the price was right ! how could we not switch systems.
Reasons for switching to iTrent
Two separate systems and loads on manual processes still in place. Paper Payslips and no way to record annual leave. The costs to upgrade to more of a product like iTrent was too much so we went with being a brand new customer with MHR and got the package we were looking for.
Vendor Response
Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback will be passed on to the relevant areas of the business so that we can learn from your experience and continue to make enhancements.
Replied September 2019
julia
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Too bespoke for it's own good?
Efficient and bespoke. Can customise many aspects of the system and the workflows.
CONSSome administrators find ITrent difficult to use. Some employees struggle with using ESS. It can take a considerable amount of time to have a person managing the system, the workflows and assisting colleagues.
Reason for choosing iTrent
The consideration that it would integrate with SIMS (unfortunately it doesn't). We were on the understanding it did integrate - however this was not correct.
Vendor Response
Hi Julia. Thanks so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team. Thanks - Lydia.
Replied October 2023
Carrie
Printing, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2019
iTrent
The software though has some limitations which would make things excellent, is very good it has helped us improve a lot of what was for us manual processes. this improves internal process and limits room for mistakes
PROSIts very clever and can automate most things, its a definite improvement. Very happy with the product itself
CONSReports within Itrent cannot be restricted by security, this has been very restricting for us. There cannot be a work flow approval step for Holiday buy approval Security for holiday approval when an employee has two schemes attached cannot be restricted with security Another page "Notes" that could be generic so clients can use this to add anything they wanted would be a good feature as we have been restricted by what we could add
Vendor Response
Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback about reporting will be passed on to the relevant area of the business so that we can learn from your experience and continue to make enhancements.
Replied November 2019
Jack
Mechanical or Industrial Engineering, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2020
iTrent, ok.
The software is pretty logical in it's format and quite quick to load. It doesn't take any training to learn how to use it for new users, just log in, explore a little and away you go.
CONSIt captures a lot of personnel data such as training, etc. but this isn't always the easiest to find, the menus could maybe be reorganised a little. But small complaint really.
Vendor Response
Hi Jack, Thank you for taking the time to leave a review. Please send your ideas of improvement to us, as we would love getting feedback and incorporating it into future releases.
Replied July 2021
Keri
Construction, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2023
Poor customer service
Simple interface. Easy to use for the end user
CONSDifficult to configure. There is virtually no customer support and no manuals so I am struggling to get the most out of it to streamline processes
Vendor Response
Hi Keri. We're sorry to hear you've had difficulty configuring the software. We've passed your feedback on to the relevant teams so we can help. In the meantime, please reach out to your Account Manager who can provide assistance. Thank you - Lydia.
Replied October 2023
Rose
Education Management, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2024
One stop shop for HR admin
It's great as an employee to be able to see all of my payslips, tax forms, leave requests, training requirements etc all in one place and all digitally.
CONSSometimes it's a little tricky to submit requests fully, you may have entered all of the information required but it isn't always submitted when you think it is. Appreciate this is user error, but it's not always obvious and specific training isn't offered in my workplace so you have to figure it out.
Vendor Response
Hi Rose, thanks for taking the time to leave a review. Your feedback is very valuable to us. Thank you - Lydia.
Replied January 2024
Roger
Automotive, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
Worst company I have had the displeasure of working with
Absolutely appalling customer service. I cannot think of a supplier I have had more displeasure dealing with. Could not wait to leave after five miserable years. Complete disaster from original implementation to the day we terminated our contract.
PROSThe core HR & Payroll systems work - that is it.
CONSThere is no support. The company want to extort you at every opportunity once you have signed up. They wanted to charge us for basic 2FA security on their product. Any software company recognise the need to ensure their product is secure - but MHR refuse to apply 2FA security unless you pay thousands. We required some basic data from our system, they constantly want to charge exorbitant fees for any small requirement. They recently quoted me £15,000 to get my own data from their system in a CSV format once I decided to move after 5 torrid years of working with this organisation. I had a third party get the data in 2 hours for a couple of hundred pounds.
Reasons for switching to iTrent
Original product discontinued by previous supplier.
Martin
Primary/Secondary Education, 11-50 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2020
Completely useless
All I want to do is see my pay slip and enter overtime and holidays but this would seem to be beyond this software as it is not accessible. Every month I have to ring customer services so that I can be logged in. No reply as yet from emails to resolve problems.
PROSI'm not sure you could call it software as it does not work.
CONSEverything! Unable to use. Given the choice between using iTrent or boiling my head I'd go for the latter.
Vendor Response
Hi Martin, I am very sorry to hear you are having issues with the software. I would like to understand the issues more and ensure we can support you. Can I please ask you to contact the MHR service desk and we will see how we can quickly support you. Thank you.
Replied July 2021