I love Jira because of the Atlassian ecosystem. Our Product Management team lives out of Jira for our day-to-day task management, and we work in a 2-week Scrum style. We use Confluence for our documentation and product requirement documents, then Jira Product Discovery for road mapping, prioritization and idea tracking. All products in the Atlassian ecosystem work seamlessly together. Jira gets a lot of hate for being complicated and hard to implement, but like many things, its biggest strength is also its biggest weakness. I love Jira because its flexibility means it's a tool that our whole company uses, from Development to Customer Support to Product Management. This makes it easy to collaborate with other teams, without having to jump between and learn other platforms. Having a couple of people in the company who know Jira inside out mitigates any implementation challenges some may complain about.

I despise that Jira third-party tools/addons are billed by the number of active Jira users you have. This means that if you want to use an addon for a small team of 5 users, but you have 100 Jira users, you have to pay for 100 licenses. This billing model makes no sense and means it is financially not feasible to use most addons, which our teams could greatly benefit from using

We use Jira for everything to do with our teams and we couldn't function without it. We love it and I definitely recommend it to any company, any size. It keeps us organized and efficient.

I love how customizable and configurable Jira is for my company and our teams. All teams have different needs, whether it's kanban or scrum and Jira can handle any need we have. It keeps us organized and ensures we capture all requirements and all bugs so we don't miss anything. The reporting and queries are fantastic and so are the dashboard capabilities.

The queries are great, but I would like better reporting - we had to add Jira apps to our instance in order to get good reports. I do think Jira is pricey as well.

I learned to like Jira and although I am shown options quite often, they are mostly copies.

It is what everyone knows and learns how to use.Jira can handle multiple workflows, highly customizable for each team wich is highly appreciated by the different teams. It is not a one size fits all.

It keeps on adding new tools to the offer, if not always well-integrated, especially from an admin and billing pov.

It's easier with Jira to manage the kanban and scrum requirements at basic & intermediate level, the complex workfows really ease the process managable in Jira. The system in place which makes the process enforced helps team to track the work items properly and auditable at times.

Jira is an amazing project management tool that helps team quickly get started with the tool on features to track their daily tasks, backlogs, srpints, & reports. The ecosystem is so flexible that it allows integration with many tools and wide range APIs to get the necessary things done in minutes!

There are still improvements required from UI/UX perspective where the issue view page can be made lot better. The complex workflows with the validators would require some more options in place.

It has helped us to align as a team and maintain ownership over our tasks. It has also enabled us to prioritise better and split or share tasks if required.

Jira helps all teams in the company to align for the size of company we are. The business team can see what happens in tech/product and the tech/product can see what’s going on in the business team. Visibility is key to provide feedback on both ends.

It has to be set up by an admin, it’s less flexible for the team to take ownership over.

Overall experience is Good with Jira while using and managing a full fledged Project along with following scrum boards or agile methodologies.

We can easily create tasks and stories to manage the project and plan the sprints. Once sprint is done, we can generate the reports to see the burndown charts. We can check the sprint capacity dynamically by assigning the sprint to our tasks or stories. Can generate different types of dashboards for issues or tasks by using JQL quires.

Need to learn JQL to create advanced filters or dashboards. Sometimes adding a new column to a filter little tricky. Exporting the data to excel is also sometimes not easy.

Overall, it's a great product for project management or task management. Jira provides different solutions and is very agile, so you can use it in many ways and adjust it to your team.

Functionality, the service works smoothly without any major bugs or issues, and you can always find help in their documentation or in any online community.

The additional features like the Gantt Chart or other products are not always easy to use. Sometimes you are required to add apps from the store and pay for features that in my opinion should be supported for free. Configuration can be difficult for someone who doesn't have experience with Jira.

the overall experience with the jira software is really positive because of its ease of use and the processing of several files

jira has the capacity to process several files and is aimed at large teams but also it handles all bugs which makes its use easy and quick

since I have been using the Jira software I have never personally had any problems either with the user interface or at the technical level

It is quite easy to setup a project in JIRA and customize to our needs.

Some add-ins needs to be purchased at additional cost.

Ability to track tickets via Jira as well as via email Accountability and transparency to see where a ticket is and who is dealing with it

I think it can be overwhelming sometimes for a basic user

Jira is life savior for many new scrum masters and managers for cost effective project management

This software is very easy to manage day to day work,progress,assignments and forcast for different phases of projects..It turned out to be very effective tool in order to achieve efficient and cost efffective operational model in enterprise organizations

This software should have most reporting widgets and open integration ports so that various data connectors can be integrated for limitless reporting

I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's interface is genuinely enjoyable to use and it aligns perfectly with agile product management methodologies, natively and in conjunction with its plethora of add-ons.

Jira is an immensely powerful issue management tool. It's JQL language provides ultimate flexibility to satisfy the needs of all roles on a product/project team. It's easy to use (if agile concepts are familiar to you and semi-intuitive if they're not), easy to deploy (especially if you're using Jira Cloud) and easy to integrate with.

The pricing model for add-ons. You could have a 100 users registered to your Jira instance, have an add-on that is used by a small handful of power users, and still be paying a license fee for all 100 users. Very annoying!

The best part about JIRA is how visual the UI is. It is incredibly easy to track down and track through different tasks and sprints without having the hassle of digging through a 90s-style ticket system. My other absolute favorite thing about JIRA is the simple ability to tag individual users basically anywhere. This saves an incredible amount of time due to the way in which notifications are handled in and outside of the system. Collaboration is beyond easy with JIRA.

Many of the most important features are being deprecated over time, and the customer service component of the software seems ineffective at best. Some of the best features have been removed and the highest priorities on their roadmap aren't those that would severely increase users' quality of life. I think this is part of a growing process that the company is going through, but it does cause some heartache on the regular to think that our business desires aren't being met - even through months of users requesting the simplest of features.

I love using Jira as I can configure it as per my project's needs and I highly recommend this tool if your team is following 'Agile Development' process.

I have been using Jira from last 5+ years now for Backlog management, Requirements management, Bug tracking and creating Dashboards for project review meetings with leadership. It's extremely flexible tool where you can configure your own workflows and customize it as per your project's needs. It's my go-to Agile project management tool (especially for Scrum). It's so easy to create and manage user stories, bugs, technical tasks etc. You can tag your user stories as per Epics and Features, you can also add labels to each ticket. You can track the status of any ticket and also see the bandwidth allocation of various teams. In JIRA, you can add advanced search filters to view only those user stories that has particular combination of fields (like specific assignee, status, epic name etc.). Moreover, JIRA Dashboard provides a bird's eye view of the overall project status which gives the real time visibility to you and the leadership team. The UI is very clean and simple and it makes Agile Development very productive, once you get the hang of it. Plus, it's very well integrated with many popular apps like Google workplace, workday, slack etc. But there is definitely a steep learning curve with Jira. The success of this product largely depends on how your management/leadership standardize various processes and workflows within Jira.

Jira doesn't allow you to add multiple assignee on one user story, and this becomes a concern when multiple developers are working on one story. Also, it's hard to get support from Atlassian when you are facing some technical issues. Additionally, in my experience, I have found that as Jira provides great level of customization, it can become really messy, if multiple management styles are involved during project planning phase. The workflows can get overly complicated and as a Product Owner, you find yourself stuck in updating the ticket statuses all day long.

Overall, the product is great to use. If your company invests in it then as a user, you should can count yourself lucky. When you are responsible of running and purchasing the product and are dealing with organizational constraints, Atlassian Jira might not be so user friendly anymore. That's a petty, as it's in contrast with the user friendly image Atlassian Jira has with the many users.

The ease of use is such a timesaver. Also the many integrations with other attlassian products is great, it really saves a lot of time and it's a great as documentation. Jira is the reference for software development team, and with good reason1

It can be costly and there are nasty sides on the licensing. For example, you can't use plugins for a limited number of users, and only pay for that the number of users. Although in some cases I can understand, in some other cases it makes no sense and it's really a barrier. An other nasty side we experienced is the lost of investment when upgrading during a license term. We bought a license for 2 years, without any discount wrt the 1 year license deal. Within the year, we already needed to extend the number of licensed users so we had to upgrade the license. We then had no way to recover a part of the investment of the remaining time of the initial license ... never buy more than 1 year! One last BIG negative is the recent forced move to cloud. We have always ran Jira and Atlassian products on prem. A recent decision by Atlassian is forcing the user away from the current on prem solution. This is simply not what we want or can. I'm sure this will be an issues with several European organizations where the move to cloud wrt GDRP is not that easy or not a company priority.

- The overall experience with Jira is excellent as it helps in project management, deliverability tracking, time tracking and Jira can be integrated to other external applications like Copado which is used as CI/CD tool for Salesforce deployments

- Jira has the most critical features that every small to enterprise companies use to manage project management, application development, time tracking, workflow automation for various business use-cases, integrations with external applications like Copado (CI/CD) tool for Salesforce - Jira has very important usage in our company. All the teams uses Jira to manage all the deliverables and for tracking project management, feature releases, etc.

- The pricing of jira can be cheaper when compared to other alternate solutions available in the market - The support of Jira can be more available in all times to resolve critical issues - The UI can be more customized to better fit every customer needs without lot of overhead time

Jira has been easy to learn and quick to expand. We started with a user base of around 10, this quickly became a 1000 in the space of three years. Every department uses Jira Cloud everyday for a whole range of different reasons.

The ability to manage tickets day to day was a must. Some of these were coming from external parties and others internally. We ended up using it across the company in many departments so the ability to have multiple projects was a must.

Cloud version support for plugins and customisation is limited to only the basics. Its not possible with dive in to it inner workings and develop your own without tapping the APIs externally.