Job Adder is a great system that is constantly striving to be better than it was yesterday. With a finger on the pulse of what recruiters need, this software likes to stay ahead of the game. The support team are quick to respond even in NZ timezone timeframes. Overall I love the system and wont be changing anytime soon. I've used this software for over 6 years now. The how to videos and software update videos are fantastic for time poor people that need to stay up to date making use of the upgraded features.

The only con I can think of is the interface for my website wasn't customizable enough to fit the style. Therefore I post my job ads manually to my website which isn't great. I wanted to be able to have a picture and a certain font to fit my brand, but the options were too limited and the overall layout wasn't a fit.

The JobAdder ATS itself is quite user friendly and straightforward and looks clean and seems effective for our day to day applicant and candidate tracking, client management, and record keeping. So that's great. It is just the severe limitations we have with TimeAdder, which is conceptually a simple system and most of our candidates and clients use it with ease, but from a manager/administrator perspective, we can't troubleshoot (ie, reset a password, edit a timesheet, create a timesheet for a contractor, turn email reminders on or off, etc.) and it renders us helpless and JobAdder customer support either can't do anything or is perplexed by whatever the issue is.

JobAdder is quite user friendly and easy to navigate. Lots of customizable options for the most part. Easy to add candidates to a job order, tracking applicants, input notes, maintain important information, keep records of placements, etc.

What we are struggling with the most is having a little more administrative power to resolve issues. We used the TimeAdder app for example, which doesn't communicate well with JobAdder and is very rigid in its options to customize or turn things on and off. And JobAdder seems to be very sluggish on making improvements. Administrators should be able to be the ones to send reset password emails at any time and not rely on JobAdder to communicate with TimeAdder and "hope and pray" that it goes through. We need to be able to turn on and off reminder emails for clients (who are getting pissed off at us when they suddenly turn back on and hound their inboxes with reminders). Administrators need to be able to create or edit a timesheet from the management interface for a temp who isn't as tech savvy and can't figure it out. I could go on and on. We've had a nightmare with temp placements and timesheets.

If you don't need to integrate with UK Job Boards, JobAdder is a very good system. The Support Team respond quickly and there are lots of training videos to help. Unfortunately as we are struggling greatly with uploading applications, it is wasting us a lot of time. The alternative is to switch the application form back on however we risk candidates not applying for vacancies if they are not able apply easily via the Job Boards. For this reason, we are having to look for an alternative system. If we would have known about this feature during the demo, we would not have chosen JobAdder. As a recruitment company, we need the candidates experience when applying for jobs to be as easy as possible.

JobAdder is an all in one system which makes it easy for multiposting adverts onto Job Boards through to managing vacancies and candidates. It is very customisable and is great as a CRM as well as a recruitment management system for both Temporary and Permanent placements. It integrates with MailChimp and Xero which is also useful for us.

The major flaw we have found is when applicants apply via the main Job Boards in the UK (TotalJobs, Reed, Monster and CV Library) they are diverted to an external application form where they have to reattach their CV. It doesn't pull the CV the candidate has in the Job Board. This means that candidates abort their application half way through which is putting a barrier in the way. As many applicants apply for jobs on the move, it's not likely they will have their CV to hand and saved on their phone. Most candidates will not come back later, they will just move onto the next vacancy advert. We turned the application form off, which means that we receive applications by email but we then have to manually upload them. If you regularly receive 50+ applications per role, this is then very time consuming. At this stage (Sept 2019) there is no update from JobAddder as to when they will be able to integrate with the UK Job Boards in the same way as Broadbean etc

Conversion over to Job Adder from our previous ATS was straightforward, we had to some database clean up, but nothing that was a challenge. The usability, search function and the amazing customer support staff have made this product exceptional. After experiencing four other ATS systems for a year each in our search for the right one, I can say unequivocally that Job Adder has made our organization stronger, our company deliverable more consistent, and our output more efficient. It's an amazing product.

I love the ability to quickly update information on candidates pulled into the search long list. Managing candidates is a piece of cake through their search function, every single candidate I speak with believes I have known them for years. Also the ability to update candidate information on the fly, while one the phone easily has made for a database richness that we haven't had before.

As the new software upgrades take place you end up working between the old and the new interfaces which operate slightly differently. No big deal, but it will be nice when it is all consistent. Would also be nice to be able to set the default number of candidates in a long list to a number higher than 20.

Excellent, except for being able to call someone and get assistance

This software is brilliant for all things recruitment.

I used this software for 2 years about 3 years ago and it changed the business I was working for in so many positive ways. You used to very easily be able to get someone on the phone for support but now, no one even picks up the phone! Every time I call the support team, I have to leave a message and it is just radio silence. One of the best softwares on the market but I am completed baffled at how hard it is to get someone on the phone. I'm sure their messaging support is good but I don't want to shoot 100 messages back and forth to get information on something that would take 5 minutes over the phone.