All Jotform Reviews
1-25 of 1,855 Reviews
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Lisa
2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed January 2024
Customizable Cost-Effective Forms!
Lindsey Raye
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Jot form helps make custom objects merge easily to CRM of choice
So many options to create and host a form anywhere from your website, blog, landing pages, email campaigns
CONSThe implementation into the back end required a lot more hands in the pot than needs
Vendor Response
Hi Lindsey, Thanks for the excellent rating. We appreciate it. We’re always working to add new services and features to Jotform. If you have any questions or suggestions, you can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied March 2024
Willissa
Verified reviewer
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Level Up Tax & Financial Service Experience
What I like about JotForm is that everything I needed was right there and it was very direct and not difficult at all. I did everything so quick and I am not an expert in any digital mor marketing.
CONSHonestly the only thing I didn't like about JotForm was that it only allowed me 10 people to fill out my forms however I learned about leaving a review to get free ones and other ways you could get more which is awesome.
Vendor Response
Hi Willissa, Thanks for sharing your excellent experience using our platform We are glad that all your needs are met using our platform. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied January 2024
Amber
Consumer Services, 1 employee
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Jotform is perfect for small businesses!
Convenience. Free trial is very robust and pricing is affordable if we need to upgrade.
CONSSo far, I don’t have any negatives! I understand branding for free trial
Reasons for switching to Jotform
It was too expensive for a very basic form. Jotform met our needs even at the free trial level and works great!
Vendor Response
Hi Amber, Thanks for sharing your excellent review. We are glad that our platform fits your needs. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied April 2024
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Use fillout.com instead
Our overall experience with Jotform was abysmal. The one time we really needed the product to work, it didn't. Subsequently, Jotform support admitted there was a problem, but refused to refund us.
PROSJotform has a rich feature set but it is unintuitive and not worth the hassle to implement complex workflows
CONSthe customer service isn't even average compared to alternatives like fillout.com the tech is hard to use - building complex forms is not simple the tech is unreliable Jotform customer service do not take responsibility for failings PDFs seem to be a problem for Jotform
Reason for choosing Jotform
at the time it seemed to meet our e-sign requirements in a way other products did not.
Vendor Response
Hi, We’re sorry your experience didn’t match your expectations. Your feedback helps us do better. We want to look into this issue further and hope to resolve it promptly and accurately. Can you contact us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied March 2024
Clyde
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Awesome Project Management Tool And More!
It was more than worth the money because of the multi features of the forms. It was an excellent tool for project management, and because our organization is a project driven one, this was a hand and glove fit. I was highly impressed with the features and the experience!
PROSThe customization features of the form and the ability to use the forms for multiple uses.
CONSBecause of the amount of features, it became challenging to navigate the system to find specifically hat you needed the forms to do
Reasons for switching to Jotform
The Google docs could not provide the efficiency we needed specifically for our membership sign up drive, so we sought out a source that could effectively manage this process and Jotform did not disappoint!
Vendor Response
Hi Clyde, Thanks for sharing your insight about our platform. We do have help guides that can assist you when creating forms or checking on features. You can check this link: https://www.jotform.com/help/chapter-1-getting-started-with-jotform/. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied January 2024
Richard
Religious Institutions, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Jotform Is Great
I have used it since its inception years ago. Whenever I need a new form that is where I go
PROSSo Easy To Use and you can start for free and continue until you need more features
CONSI haven't found anything I didn't like or couldn't use
Reasons for switching to Jotform
Jotform is much more intuitive than Publisher and I didn't have to pay for upgrades
Vendor Response
Hi Richard, Thanks for rating Jotform 5 stars. We appreciate your nice review and glad to know everything was seamless to you. If you have any questions, just let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied April 2024
Matthew
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2024
Jotform perfect for forms
Incredibly easy to set up and distribute forms to get information on our platforms. The operating system is very intuitive and has a very little learning curve.
PROSIt is easy to set up and integrate to our other platforms
CONSSome features are behind the paywall. It's annoying at times because the feature would be useful, but not used regular enough to up the price.
Reason for choosing Jotform
I alternate between the two depending on the situation
Reasons for switching to Jotform
It was recommended by a friend in a similar company
Vendor Response
Hi Matthew, Thanks for the excellent review. We are glad you are able to setup your form easily using our builder. Most of our features such as notification emails, integrations and widgets are available on the free plan. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied April 2024
J
Education Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
User-Friendly Conference Registration Platform
I cannot emphasize enough how thrilled I am with JotForm! As an event organizer tasked with managing conference registrations, I was on the lookout for a user-friendly platform that would streamline the process without sacrificing functionality. JotForm not only met but exceeded all my expectations. First and foremost, the user interface is incredibly intuitive. From the moment I started using it, I found myself navigating effortlessly through the platform. Building a conference registration form was a breeze, thanks to its drag-and-drop interface and customizable templates. Within minutes, I had a professional-looking form tailored to our event's needs. One of the standout features for me was the ability to set limits for the number of participants per session. This was an absolute game-changer, as it allowed us to manage attendance effectively and ensure a smooth experience for both attendees and presenters. Plus, the real-time updates made it easy to monitor registration numbers and adjust accordingly. But it's not just the features that impressed me—it's the overall experience of using JotForm. The platform is so well-designed and thoughtfully crafted that it feels like it was made specifically for me. I wholeheartedly recommend JotForm to anyone in need of a reliable and user-friendly form-building solution. Whether you're organizing a conference, collecting customer feedback, or anything in between, JotForm has you covered. Thank you, JotForm, for making my job easier and my events more successful!
CONSAlthough JotForm offers a free plan with basic features (which we're currently utilising), some advanced functionalities are only available with paid subscriptions, currently not within our budget. We'll be able to manage; however, as we don't need extensive form-building.
Vendor Response
Hi J, Wow, we're absolutely thrilled to hear that you're loving Jotform for managing your conference registrations. It sounds like it's been a real game-changer for you, and we couldn't be happier to have exceeded your expectations. That's exactly the kind of experience we aim to provide for all our users. If you ever come across issues, feel free to reach out to us from the Contact Us page at https://www.jotform.com/contact/. We'll be more than happy to help.
Replied April 2024
Stacy
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Love Jotform
My experience with Jotform has been great.
PROSI use Jotform for my real estate business. It allows me to streamline my business and implement a vital process to service my clients. I love the ability to create a digital questionnaire because you can leverage your time and assess where your clients are. I have created multiple forms without challenges which is golden. I am currently learning the backend to secure my forms. I would highly recommend Jotform for any business owner or service provider.
CONSDon't have any cons...learning the backend options now.
Vendor Response
Hi Stacy, Thanks for sharing your experience with Jotform. It's great to hear how it's become an integral tool for your real estate business. Streamlining processes and optimizing client service is key in any industry, and it's fantastic to know that our platform has empowered you to do just that. If you ever need any help or have any questions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied April 2024
Beckie
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Surveys made simplified
We use JotForm for program registration and event feedback. Many of our users aren't tech savy and they are able to easily navigate JotForm.
PROSJotForm is not only simple to use, but simple to integrate with other products including our website and payment methods
CONSNothing - it has been a great experience
Reasons for switching to Jotform
We needed a more cost-effective solution
Vendor Response
Hi Beckie, We are glad you had a great experience with our platform functionality and features. Thanks for the excellent rating. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied January 2024
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Jotform best platform for creating forms
I been using Jotform for many years and love how easy it is to modify and create forms. I have tried other companies, and this one seems to be the best so far.
CONSI don't have any complaints, as it's much easier than other companies to create and modify forms. However, pricing can be better.
Vendor Response
Hi, Thanks for the excellent review of our platform. We are glad that you love how easy it is to create forms. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied April 2024
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Custome forms
I dont know what i do without this it essential to my business
PROSi like how there are standard templetes and you dont have to take generate from scratch
CONSn/a i dont really dislike its helpful it helpful for everything
Vendor Response
Hi, We are happy to know that our platform fits with your business needs. Thanks for the excellent rating. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied April 2024
Mark
Higher Education, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2021
Build Powerful Web Forms in a Snap
I needed to quickly build an embedded form for my website. I registered for an account and completed building the form minutes later. After a few minutes of learning which CSS classes were applied to each form element, the look and feel of the form only took a few more minutest and it was pulling data to the spreadsheet.
PROSEase of use and ability to customize a forms CSS to my university's branding standards. Forms are simple and intuitive to build with many options. From standard short and long fields to file upload capabilities, JotForm has many tools to get the job done. Branding was easy to customize by having direct access to the CSS through the form interface.
CONSAt the time of use, JotForm's pricing structure wasn't optimal for my organization. We had a few users who needed to create and manage forms but we couldn't find a level of access that gave us what we needed. Overall, the structure that we needed was affordable for single use, but not for multiple users.
Reason for choosing Jotform
The functionality of JotForm and Wufoo allow us to support embedded forms from both platforms, along with Google Forms.
Reasons for switching to Jotform
We use JotForm in conjunction with Google Forms. JotForm offers more robust customizable CSS functionality to match branding standards of an institution. The branding allows a more consistent look and feel to be applied rather than a set of predetermined templates in Google Forms that don't match brand standards as much.
Vendor Response
Thanks for your awesome review. The ability to customize the form with CSS injection is indeed what most users like because you can do pretty much everything on the form design like matching your branding colors. Cheers!
Replied February 2021
Isaac
Program Development, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
An amazing multipurpose platform beyond just data collection
JotForm actually saved our project from collapsing. In the middle of a survey we had launched with a different platform, we were encountering severe technical issues that caused our data collection activities to completely stall. Migrating to Jotform not only solved all of those problems, but offered us features we didn't have with our previous service. Features that allowed us to cut down enumerator errors during survey administration, improve our agent remote monitoring protocols, and generally enrich the survey experience for our data analysts, survey respondents and field agents. It was absolutely amazing.
PROSWell, first is the ease of use.With Jotform, survey creation to deployment in a matter of minutes isn't just a marketing gimmick...... we were actually able to do it. The quickly customizable templates and very user friendly feel makes it a joy to work with. Also, when we first signed on, we were migrating an active survey from a different service (which was giving us a lot of technical issues) and the customer service support we received was absolutely amazing.
CONSResponse data was being produced as links instead of the intended .pdf forms we had hoped.....when we first launched. And we struggled a bit to understand what was actually happening, but we later figured out the cause and solved it. That has been the only record of any issue we ever had with JotForm.
Reasons for switching to Jotform
We had a few technical issues on the survey we were running that were causing delays.
Vendor Response
Thank you for sharing your great experience using JotForm. We are really happy to hear your overall satisfaction including your experience with our customer support team. Thank you and have a good one!
Replied August 2021
Elsa
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Jotform is a great form platform.
I like the different ways the a form in Jotform can be embedded on other sites. Different CMS have specific scripts and Jotform scripts for embedding forms make it easy to adjust as needed.
CONSI would like the quiz feature to be a bit more prominent and useful. Additionally, I'd like to be able to use analytics to track features on the form.
Reason for choosing Jotform
I chose Jotform because the features and security were more advanced.
Vendor Response
Hello Elsa, Thank you so much for your positive remarks. It's great to know that you found convenient ways to embed the form in your website. As of the moment, we do not have any other quiz feature except using our Quiz Form app. Guide: https://www.jotform.com/help/289-turn-your-form-into-a-quiz-or-exam/. If you're looking for form analytics, here's a guide: https://www.jotform.com/help/425-understanding-form-analytics-and-ways-on-how-to-get-your-users-info/. We also have Facebook Pixel Widget that you can add in your form to trace your form submissions: https://www.jotform.com/help/1072-how-to-track-form-submissions-with-facebook-pixel/ and also Google Analytics https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics/. If you have more questions, please contact us using our Support Contact Form https://www.jotform.com/contact/ so we can help.
Replied May 2022
Rhonda
Hospital & Health Care, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2022
Versatile forms
I am confident that the forms I create using JotForm are professional and functional. The surveys are what I use most often. I am not on site with employees to supervise on a regular basis, I send surveys to patients and their families to make sure that they are happy with the employee and that all required daily tasks are completed. I use JotForm to collect health data and if need be HIPAA compliant forms. I use a "2-in-1" laptop/tablet often, JotForm functions on that and my desktop computer. I get timely returns because of the mobile responsive forms. I would like JotForm more if the site was organized.
PROSAll forms are mobile responsive and a mobile app for Jotform can be downloaded on your phone. Forms can even be created on the mobile app. The desktop and mobile are similar. Choose from many themes and templates., choose from classic form and card form. Form fields are less restrictive. Manipulate forms by drag and drop. Widgets can be added to forms for e-signatures and check lists. Image slide is another choice. Forms can be automated and decrease workload. JotForm advises on how to get better response rates from your forms.
CONSI spend a lot longer than I want using JotForm. It takes a long time to find the right template, the right theme, and personalize them. The freemium plan is restrictive. The customer support team did not answer my questions or solve my problem. I had to ask another JotForm user how to even reach them because JotForm is unorganized.
Reason for choosing Jotform
JotForms mobile app and mobile responsive forms
Reasons for switching to Jotform
Google forms did not have a wide variety of options and form fields were restrictive. Making a form HIPAA compliant required a lot of time and effort.
Vendor Response
Hello Rhonda, Thank you for the wonderful comments. We are pleased to hear that our product benefited your company. You can go through our Form templates section here: https://www.jotform.com/form-templates/. Please note that our Freemium plan is to experience the features and services we offer in our form builder; hence we encourage users to upgrade their account if they want to have unlimited access to all the features. Jotform customer service is available 24/7 through our support system at https://www.jotform.com/answers/, with an average response time of less than 2 hours. If you have any suggestions, please contact us using the support contact form at https://www.jotform.com/contact.
Replied August 2022
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great Form Builder in the market
Once I got used to it, Jotform has really been a game-changer for my business. I love that I can quickly and easily create forms to collect data from customers and clients without any programming knowledge. Jotform is so user-friendly and offers great customization options, so I can make forms look exactly how I want them to. Plus, the response time is incredibly fast. Highly recommend Jotform for anyone looking for a reliable form creation tool!
PROSI recently discovered Jotform and it has been a real game-changer for me. I love how quickly and easily I can create forms from scratch. They provide a ton of templates to choose from too, so I never have to start from scratch if I don't want to. It's super intuitive and user-friendly, so even the most tech-challenged people can create beautiful forms in no time.
CONSAt the beginning, I found the interface to be confusing and clunky, which made it difficult for me to create the forms I needed. Plus, once I did get a form created, the preview was sometimes buggy and unreliable. All in all, I can't recommend Jotform for anyone who is not a tech savvy and needs a dependable form creation platform.
Reason for choosing Jotform
JotForm was easy and has the integrations I needed
Vendor Response
Hi, Thanks for sharing your positive experience! We're thrilled to hear that Jotform has been a game-changer for you. It's great to know that our platform's ease of use and variety of templates have made form creation a breeze. We're sorry that you find some parts unreliable. There shouldn't be any problem now because we've made a lot of improvements since then. We kindly ask that you give it another try and let us know if you have any questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied December 2023
Mohamed Salah
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2023
Convenient & Easy to Use: My Experience with Jotform
Overall, my experience with Jotform has been positive. I find it to be a great tool for creating and managing web forms and I am happy with the features that it provides. It is easy to use and I can quickly complete tasks with the intuitive user interface.
PROSJotform has been an incredibly convenient and easy to use tool for me. I love that I can create and manage web forms without needing any coding knowledge. The user interface is highly intuitive and I find myself able to quickly complete tasks without having to search through menus and settings.
CONSMy only complaint about Jotform is that the free version has limited features and cannot be customized as much as I would like. I wish they had more features included in the free version so that I could take full advantage of what the platform has to offer.
Reasons for switching to Jotform
Jotform stands out from its competitors with its user-friendly interface and intuitive design. It is easy to set up and manage forms without needing any coding knowledge, making it an ideal solution for businesses of all sizes. Additionally, Jotform offers a wide range of features and customization options, allowing users to tailor the platform to their needs. This makes it a great choice for those who need more than just basic form creation capabilities.
Vendor Response
Hello Mohamed, Thank you for the positive feedback. We are glad that you like our no code form builder. You can fully customize the classic form using custom CSS. You can check this guide: https://www.jotform.com/help/75-customize-your-form-using-custom-css-codes/. Or get the full source code of the classic form. For more information, you can follow this link: https://www.jotform.com/help/104-how-to-get-the-full-source-code-of-your-form. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied January 2023
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great Product For a Small Company
Our experience with Jot Form has been amazing and has changed the way that we are able to operate as a company. We no longer need to rely on pen and paper to help manage our team out in the field. With the help of the forms, we are able to accurately track times and gather information from our caregivers as well as our clients.
PROSWe really like to use the forms to keep track of our caregivers times. We mostly don't use paper timesheets anymore, and we now have a hard paper trail not subject to the potential loss of any physical sheets of paper.
CONSOccasionally can't download PDF submissions. We depend on these to keep good records of our team mates times on particular shifts.
Reason for choosing Jotform
The price is more set in stone and the overall usability is just much simpler on Jotform.
Reasons for switching to Jotform
Just looking for a better option that was intuitive and easy to use.
Vendor Response
Thanks for sharing your positive review of our product. We are glad that you are able to utilize our platform for your transition to paperless. If you have encountered any issues, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied February 2023
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2023
100% hassle free
Jotform has been an easy way for us to collect certain bits of data from floor personnel. We used to use shared Excel sheets to log findings from xyz areas of the machine complex but the data validation and selection options take quite a bit of time to set up and you keep having to update it to get ahead of new error. Whereas now, our personnel log into the app we've made on Jotform and submit whichever form they want with close to zero error. It saved us time from having to clean data, and money because we can now access more accurate data to make decisions with.
PROSIt's mainly a form builder, but the mobile apps have been very effective way for us to collect data easily as a lot of our personnel that we collect data from are not near a computer. With the app we designed, they can quickly go on their phones and input the data with zero hassle.
CONSWe commonly have to deal with downtime which causes issues because we need the data to be entered at the same time every day and sometimes can't because we can't even get on the system.
Reasons for switching to Jotform
to be able to design department-wise apps easily in Jotform App
Vendor Response
Thank you for the detailed review of your platform. We are glad you had a positive experience. If you have any recommendations or concerns, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied June 2023
Christopher
Verified reviewer
Food & Beverages, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
The Most Powerful Form Builder Online, Anywhere.
Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support staff, JotForm definitely has a winning solution. I would recommend this for small and large businesses, from technical to food service, from cars to dress alterations, from vacation rentals to feedback portals. The people at JotForm listen to feedback and feature requests, I myself was able to have a widget updated after I found a bug that had previously gone unnoticed. You won't find a better combination of power, flexibility, compatibility, user-friendliness, and helpful support in such a refined package.
PROSIn short, everything. For starters, the ability to sign up for free and begin immediately creating forms that work within minutes is unmatched. I am impressed by the extensive amount of widgets that can be utilized for custom data entry, from QR code scanners to file uploaders to widgets that can perform custom calculations. The logic editor for controlling if and where questions, textboxes, widgets, etc. appear is very powerful and allows for virtually limitless form possibilities. I've used these to in conjunction with QR scanners to load pre-populated forms that allow technicians at my workplace to upload photos of machine issues, describe repair procedures, and even add parts used for repairs. Seperately I've also worked on forms used to report inventory / ERP data discrepancies that can be mailed to specific recipient groups based on which part of the ERP system is in question. I could ramble on about the endless customization with the design editor, the ability to do advanced back-end coding including the addition of dedicated HTML, PHP, and other code languages, the ability to integrate forms with everything from Google Drive to Airtable to PayPal, secondary integrations with Microsoft Flow, you name it. And the amazing thing to me is, the forms look stunning on desktops, tablets and mobile devices. And if you don't like how a particular widget looks, crack open the CSS on the back end and you can build pretty much anything.
CONSThe power and capabilities of the system can be a bit overwhelming to a new user. There isn't an easy tutorial to get you going right off the bat, so you're left searching at times for how best to accomplish a particular goal with your form. That said, the Q&A portion of the website is very helpful, and the ability to ask questions and get fast feedback more than offsets any initial disorientation. The only other con is the weak integration with Microsoft products and web-based services. I'm not sure what the issue there is, but it has been a hiccup during my integrations and projects. There are work-arounds for this, but those are weak as well. That said, JotForm is always developing new plug-and-play integrations, which means this is something that could be seen in the future. And they listen to their users' feedback.
Reason for choosing Jotform
Free to start, easy form builder, easy integration, endless possibilities, web-based, mobile-friendly (even has an app for Apple and Android), strong support.
Adam
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2021
Quick and easy form builder and data collection platform
We use Jotform for collecting internal and external user data in response to fast changing needs (e.g. requesting the health status of those returning from areas that have just come out of Covid lockdowns). The API means we can directly add responses to databases, while Zapier integration allows us to add response to spreadsheets for further analysis.
PROSJotform are always releasing new features to meet customer needs. The cost is relatively low compared to other offerings
CONSThe default form controls are somewhat limited, and there is an overall reliance on 'market'/3rd party widgets.
Reasons for switching to Jotform
Cost (lowed) and functionality (better)
Vendor Response
Thank you so much for your nice review Adam. To clarify, we have all the basic form controls available in the form builder and we also added a lot of fields with advanced features like Appointment, Signature, Products, Fill in the blank fields and etc. Furthermore, almost all published widgets are developed and maintained by Jotform even those widgets with integrations from 3rd party services like Adobe Sign, DocuSign, and more, and we also allow our users to create their own private widgets too. If you think there's any form control that we overlooked, let us know at https://www.jotform.com/contact/ and we would be happy to forward it to our developers for future implementation. Thank you!
Replied November 2021
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
JotForm: The Essential Tool for Streamlining HR Processes
Overall, JotForm has been a valuable asset to our HR team and we highly recommend it to any company looking for a versatile and reliable form builder.
PROSAs an HR professional, JotForm has been an essential tool for streamlining our hiring and onboarding processes. The ability to create custom application forms and collect candidate information online has saved us countless hours of manual data entry. We've also used JotForm for tracking employee feedback, conducting performance reviews, and managing benefits enrollment - all of which have been incredibly easy to set up and customize to our needs. The platform's security features and compliance with GDPR and CCPA regulations give us peace of mind knowing that sensitive data is being handled securely.
CONSWhile JotForm is an excellent platform for creating and managing forms, there are a few drawbacks that HR professionals should be aware of. One of the main issues we've experienced is the limited number of integrations with other HR tools, such as applicant tracking systems or HR management software. This can result in some manual data entry or time spent on workarounds to connect JotForm with our other systems. Another challenge is that while the platform offers a lot of customization options, the design capabilities are somewhat limited compared to other form builders on the market. Lastly, while JotForm is generally user-friendly, there is a bit of a learning curve when it comes to setting up more complex forms or integrations. Overall, while JotForm has been a useful tool for our HR team, these limitations should be taken into consideration when evaluating the platform.
Vendor Response
Hello, Thank you for sharing your positive experience with JotForm. We're thrilled to hear that our platform has been an essential tool in streamlining your hiring and onboarding processes, as well as tracking employee feedback, conducting performance reviews, and managing benefits enrollment. We're also glad that it helps you save countless hours of manual data entry, and that our security features have provided you with peace of mind. We appreciate your feedback and look forward to continuing to serve your HR needs. With regards to your concern, feel free to contact us using our support contact form at https://www.jotform.com/contact/ so we can assist you better. We will be happy to offer you solutions especially for app integrations that are not available on our platform.
Replied March 2023
Raidah
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Awesome tool for small business
I have been using this since 2019 at several different organisations and I keep recommending it. It is so simple to use and can be applied to various industries. I used it to digitalised customer journey for hotels, create super simple booking system to a free lance yoga teacher and now using it for invoicing purpose for another small business.
PROS- Loved the fact that they had the initial free 5 forms (unlimited timeframe) This means I can take my time to set it up and test out in real life to see how it can help my processes. - Love the custom forms and nowadays, it has alot of integration and you can do alot more things- Love the PDF builder. Now I am using this heavily to generate invoice. First I create fields for the invoice input then it automatically populates into PDF format based on my customised settings. Saves so much time!
CONS- Sometimes the submission loading is laggy. For example, I submit an answer via form then I change the answer in submission sheet (on backend) but it doesnt save this new update. - Also I have the emailing function turn on after each submission or edit. it is not immediate and can take up to 10 minutes
Reason for choosing Jotform
Initial free trial is super handy. I get to use and customise 5 forms and when use case is proven I was able to show how it can make processes efficient before purchasing the paid version.Most other products lack the customisation and functionality or the free version is only 2 weeks / 1 month
Vendor Response
Hi Raidah, Thanks for sharing a detailed review of our platform. Your feedback is appreciated. You can try to login in another web browser and view your submission data. If the issue persists, you can contact us through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.
Replied August 2023