Justworks vs SurePayroll

RATING:

4.6

(719)

Justworks has 719 reviews and a rating of 4.58 / 5 stars vs SurePayroll which has 287 reviews and a rating of 4.19 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (719)
4.2 (287)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
March 26, 2024
February 16, 2024
Pros/Cons
  • Pros

  • I am often blown away with how Justworks follows up with tools for me to use and to make sure I had my questions resolved. I also appreciate that I can take care of my team all in one place.
  • They are constantly evolving and rolling out more benefits to their customers. In addition, their customer support is some of the best I've experienced.
  • Cons

  • I don't think there are any features missing from Justworks.
  • The Help and Support are useless, they direct me to unrelated articles. I get too many emails - it is hard to determine when I need to act or when it is spam in disguise.
Read all user reviews
  • Pros

  • Every time I need help with something, they are very helpful and quick to respond. They have excellent customer service.
  • On those few occasions I had a question, SurePayroll was easy to contact and quickly resolved my questions. I've used both telephone support and live chat, and both were great.
  • Cons

  • I have been unable to get this issue corrected. The support emails go to this black hole with no tracking, as there is no Inbox built into the portal.
  • I get charged for last minute payroll when i forget to dot it by the deadline.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos