--- title: "Keka Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Keka. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Keka is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/keka-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Keka](https://www.softwareadvice.com/hr/keka-profile/) / Keka Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/keka-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/keka-profile/alternatives/) # Keka User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 92 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 3.9/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 53 reviews (58%) - 4 stars: 31 reviews (34%) - 3 stars: 3 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 4 reviews (4%) ### Most mentioned pros - Features like attendance tracking, payroll automation, leave management, and employee self-service are well-integrated, which saves time and reduces manual effort. - This is good application for employees payroll record, tax calculation, benefits details, payslip etc. - Overall, it offers a smooth user experience and strong automation that makes our HR operations more efficient and transparent. ### Most mentioned cons - We have sent multiple request to their project implementation team and support team and no response. When ever they are free they will call us and request to attend the meeting in short notice, the project team will never adjust and come to meeting based on the customer request.“ - In some cases, calls get disconnected without any callback. If we miss a call due to being busy, the team simply sends an email instead of reconnecting or scheduling a convenient time. - There are major communication gaps—calls are often not answered, and even after raising tickets, there is no proper follow-up. ## Keka customer reviews Showing reviews 1-25 of 92 (page 1). ### A Smooth and Efficient HR Experience with Keka - Overall rating: 5/5 - Reviewer: Anshu Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Keka has been very positive. It’s a reliable and user-friendly HR platform that simplifies everyday tasks like attendance, payroll, leave management, and employee self-service. The interface is easy to navigate, automation reduces manual work, and most features work smoothly, making HR processes more organized and efficient. While a few areas could be more customizable, overall Keka provides a smooth, efficient, and productive HR experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Keka is its clean, intuitive interface and all-in-one HR platform that makes complex HR processes simple. Features like attendance tracking, payroll automation, leave management, and employee self-service are well-integrated, which saves time and reduces manual effort. Overall, it offers a smooth user experience and strong automation that makes our HR operations more efficient and transparent. #### Cons What I liked least about Keka is that some advanced features are not very flexible and require multiple steps to configure, which can feel complex for new users. At times, the system can also feel slightly slow when handling large data, reports, and customization options for workflows and reports are somewhat limited compared to more enterprise-grade tools. --- ### Keka- decent experience - Overall rating: 4/5 - Reviewer: Soubhangi R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I had a pretty much decent experience with Keka #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Its interface was really good. Easy to use. #### Cons The tax computation was wrong when we counted for the financial year 23-24. The support team has very less idea about the product #### Reasons for choosing Keka We are a start up and Keka was in our budget and more than that Keka was easy to use. #### Reasons for switching to Keka Pricing was one of the reason. The implementation team was really helpful The support team is so good. Prompt reply, knows what the solution is. --- ### Ultimate tool for Employee and HR Management - Overall rating: 4/5 - Reviewer: Shaunak P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Keka is amazing, very easy to use and has a lot of features to make day-to-day activities a lot easier, and reduces the efforts to mail HR for small inquiries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros High extensibility and very handy tool, available as a mobile app too. Employees can use to clock in and clock out and view all important updates on the bulletin in the dashboard, easy access to the company's policy of leave, salary, and organization, etc. Can be integrated with other 3rd party software to sync logs of the time. #### Cons No such cons but the mobile app should be given the facility to clock in - out for convenience #### Reasons for choosing Keka Other competitors and startups also use Keka as their HRM Software, so the choice was based on reviews #### Reasons for switching to Keka Because managing all things like project details and ohter tools like Attendance management, payroll management etc cannot be done it it --- ### Poor Customer Support, Miscommunication & Unresolved Refund Issue - Overall rating: 1/5 - Reviewer: Darshan K. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience has been below expectations. While the software is decent for basic use, poor support, lack of transparency, and unresolved refund commitments have negatively impacted our trust. Strong improvement is needed in customer handling, communication, and accountability. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software interface is user-friendly and works well for basic HR functions like attendance and payroll. #### Cons Customer support is not timely and lacks proper coordination. Customer requests are not seriously considered or resolved. During the demo, key software limitations were not clearly communicated, which created a mismatch between expectations and actual functionality. There are major communication gaps—calls are often not answered, and even after raising tickets, there is no proper follow-up. In some cases, calls get disconnected without any callback. If we miss a call due to being busy, the team simply sends an email instead of reconnecting or scheduling a convenient time. Also, no suitable time is provided when tickets are raised. Additionally, during phone discussions, the team confirmed that a refund would be processed for the discontinued/unused module, but till date, no refund has been received and there is no clear update on the same. --- ### Ease of using - Overall rating: 5/5 - Reviewer: Shikha D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Experience is very good. I have been using the app for 3+ years now. Apart from the usual log out issue, rest are completely fine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very easy to use; navigation is easy and seamless. Attendance, leave everything is just a click away. #### Cons It logs out automatically a lot on the web version which makes it very annoying at times as one need to log in again and again. --- ### User friendly software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience using the product. Will continue so #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to navigate, set up. Any issues are solved instantly. Customer support is good. #### Cons Sometimes our employees find it difficult to navigate through the payroll information. Expenses and payroll management module, document repository can be improved. #### Reasons for choosing Keka User friendly, Support, We knew the team and recommended by others. --- ### Keka Review - Overall rating: 4/5 - Reviewer: Amber S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I’d say Keka is worth the money for the purpose it is used for. I’d say it’s a great investment if you’re looking to automate salaries and need a tool to track performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I appreciate Keka for being able to consolidate and manage employees in an organized orderly fashion. The software streamlines employees performance and makes it easier for management. #### Cons I have noticed there are lagging issues with the software and it is hard to get help when this occurs. I have had issues trying to reach customer support. --- ### All-in-One ! - Overall rating: 4/5 - Reviewer: Kira H. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ​Keka is an all-in-one HR and payroll platform that effectively stream-lines employee management from hire to retire. It eliminates the need for separate tracking spreadsheets and fragmented HR tools by consolidating core HR tasks, continuous performance monitoring, and complex payroll processing into a single dashboard. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I really enjoyd the User-Friendly UI/Ux ,Clean, intuitive interface that requires minimal training for daily employee check-ins, leave requests, and payslip downloads. #### Cons I found the customer support delays response times for complex technical queries or ticket resolution can occasionally be slow during payroll times --- ### Can be better if CX can be taken more seriously! - Overall rating: 5/5 - Reviewer: Abhilash B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I will say features, detailing and reports are awesome functionality but the issue is with their customer service. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Keka gives you broader approach and customized options for an end user to be accustomed with and get more exposure on HRMS tool. #### Cons Customer support! Too slow and not very proactive. Hard to reach them on real time basis and get solution for real life problems. #### Reasons for switching to Keka With new organisation new HRMS takes place. --- ### Easy to Use and Time saver - Overall rating: 4/5 - Reviewer: Jatin k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered overall experience is good and Nice on Keka Because this a platform that gives you all thing on your mobile device. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the most thing is keka that it is easy to use and punch in and punch out is very easy by just one click. #### Cons The least thing about the keka is that they had to work on thier interface because it doesn't look like a modern UI --- ### Keka experience - Overall rating: 4/5 - Reviewer: Anjali A. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Keka is a user-friendly HR solution with robust automation capabilities and streamlined onboarding. It is easy to use and function. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Keka has user friendly interface with comprehensive features and customisation options #### Cons Limitations and bugs in the mobile app. Not responding most of the times. --- ### Easy to use tool - Overall rating: 4/5 - Reviewer: Minal G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Very easy to use tool to track day to day attendance #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Attendance maintaining ability and ability to view teams availability while applying holidays #### Cons sometimes the time logs you need to enter are not acceptable --- ### Good platform for all HR related tasks - Recruitment, Payroll, Database, Appraisal, Leave management - Overall rating: 5/5 - Reviewer: Rosy R. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall keka is a great product. With a very competitive price range, it gives a great deal of features to work with. Here are few things I like about Keka: 1. Repository for documents - you can store all employee-related documents in soft copy 2. Managing assets inventory - you can manage the database of assets and its inventory in keka 3. Performance appraisal - with its comprehensive & customizable appraisal system you can tailor the appraisal module as per your requirement. The autogenerated letter after appraisal letter are a life saver for those of you who want to skip the manual work of creating appraisal letters 4. Leave management - it allows you to manage the leaves 5. The remote clock in feature is very promising - since we are a remote working company with flexible working hours, we do not use this feature. But it will be very helpful to those who are looking to time their employees. 6. Surveys - it is also very easy to create and send surveys to collect feedback from people within the org 7. Keka also allows us to post content/make announcement/take a poll within the platform. 8. Our finance team has also set up our tax modules in keka - makes filing for tax a piece of cake 9. From sourcing to hiring to onboarding - we do it all in keka #### Cons All in all I do like Keka as a product. Based on my requirement here are some things which I do not like: 1. Surveys - when we create surveys the only option is to send it to the whole organization. It would be great if we have the option to send it to specific people as well. Felt this need to particularly take feedbacks through surveys for new joiner 2. Recruitment - The two problems I face with Keka hire is not having the option of sending trigger emails which are customized for each stages of the hiring process. Other issue is how the conversation we have with the candidate via email is not visible in keka - we have to go and check gmail for the conversation. This is a huge area for improvement 3. Integrations - there are still a lot of product integrations which are missing in our case - slack for instance. --- ### Review On Keka - Overall rating: 5/5 - Reviewer: Shivam S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Keka helped ergode to streamline HR and payroll processes, reducing the need for manual data entry and paperwork, and saving time and effort for HR and payroll teams of ergode .Keka's automation and integration capabilities help to reduce errors and ensure that business stay compliant with legal and regulatory requirements.Over all keka is a very user friendly and an effective app for HR! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Keka has very User-friendly interface, it has a modern, intuitive interface that makes it easy for me to navigate and access the features as per my requirement.Keka provides a wide range of HR and payroll features, including time and attendance management and performance tracking which i use on a daily basis in officeKeka allows to customize workflows and processes #### Cons Keka's pricing can be considered relatively high compared to some other HR and payroll software providers, which can be a concern for smaller businesses. --- ### Mostly used tool in our organisation for reviews and attendance - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Been using Keka for almost 2 years now and thoroughly know about the tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Everything can be tracked starting form your location for login in to login out. Also leave management is trackable along with approximate pay for next month is shown along with tax deductions. Also reviews are available which an employee can refer to anytime they want. #### Cons Capturing the location, now this is from employee prospective not from HR. Joking!! --- ### Great and easy to use product - Overall rating: 5/5 - Reviewer: Ganesh J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to use, understand and track your time, your teammates and everyone. The configurations set up by HR admins, work perfectly and cannot be bypassed. #### Cons Sometimes, some pages take some time to load. --- ### Appraisals became easy - Overall rating: 5/5 - Reviewer: Mohit S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is overall a very good experience and I find it very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has definitely helped in improving the appraisal process. The process is swift and easy to complete. #### Cons When using from mobile, it asks for a lot of confirmation. It should give an option to select a location for a longer period of time and not asking for location confirmation with every login. --- ### Good and cheap HRMS - Overall rating: 5/5 - Reviewer: Pranav J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keka has all the features that a good HRMS must have. The interface is good. Leave management is awesome. The tax and payroll module is also nice and integration with clear tax is great. #### Cons The interface can be made faster and more consistent. Integrations can be added with other third parties like slack. --- ### All day every day - Overall rating: 5/5 - Reviewer: Faraz A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. kaka is in my daily use and makes my everyday routine on track so I don't feel lost or not listened. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use the software even if you don't need any tutorials to use this software. #### Cons KEKA covers almost everything and as a UX Designer, I found their UX/UI impressive and completely working. --- ### Keka Review - Overall rating: 4/5 - Reviewer: Dipan G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The leave tracking system, teammates database, hr management systems are good feature #### Cons Not as such that I would like to mention --- ### A complete Solution for HR Management - Overall rating: 5/5 - Reviewer: Saif A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall i am happy to use keka for my company, it is easy to use and simple also provide mobile app for smooth working #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a big fan of keka, since i have implimemted this software i did'nt switch to any other tool. It is best at thr time of WFH, it help to track attendance including location also hest part of keka i liked most ita directory system that help you to find contact information of any person in your organization. #### Cons Sometimes, keka was not working specially at the morning time.It does not show clock-in option. --- ### The worst software and even worse customer care - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered horrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros absolutely nothing. it's badly designed. and if you contact the customer service for help, they don't know how to help you. #### Cons it's not user friendly. the customer service is abysmal. They only have one way to solve everything and that's by telling us to generate reports. --- ### A employee management system - Overall rating: 4/5 - Reviewer: Kenil V. - Verified reviewer: Yes - Industry: Design - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Overall experience is awesome to use it. Every organization can use this to manage their employee data and other management tools by just one portal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is mostly used to manage employee data, attendance, payroll, leave management, etc. It has automatically payroll management at the end of the month. An employee can apply for the leave and a higher authority can approve or reject the leave. An employee can claim for the bills and get approved by the senior managers. #### Cons It is complex for the non-technical person to use this portal. --- ### Much Needed Revolutionary Software - Overall rating: 5/5 - Reviewer: Joyce M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Keka makes employees like myself feel more secure and able to request/manage their time off for whatever reason necessary without any hassle. #### Cons There is virtually nothing that I dislike about this software. It is very complete and has a wide range of tools to aid in the employee's and the organization's success. --- ### Very helpful tool for Employee Management System - Overall rating: 5/5 - Reviewer: Jay T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Overall I satisfied with Keka because everything covers in one plateform. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the feature of showing almost everything about yourself in organization. You can see who is on leave at particular day and you can also apply for leave from the same portal. All the feature are covered in this software. #### Cons Almost all the things I liked but once the server is down so that caused problem but other than it is the perfect one. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/keka-profile/reviews/?page=2) --- Keka Reviews, Pros and Cons - 2026 Software Advice