Kickserv vs Sprout

RATING:

4.4

(374)

Kickserv has 374 reviews and a rating of 4.42 / 5 stars vs Sprout which has 400 reviews and a rating of 4.72 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (374)
4.7 (400)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
April 3, 2024
April 2, 2024
Pros/Cons
  • Pros

  • It is easy to start using the kickserv system, especially since they have such a phenomenal support staff.
  • The help desk is super responsive. The software is really quite intuitive, and the time to get it up and running with the help desk's help is only a few days.
  • Cons

  • Doing invoices, when you forget to select the purpose of the job (Labor, material, etc) you end up losing the information and then you have to go back to notes to put it back in.
  • Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company.
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  • Pros

  • The fast and easy usage of instacash for those people who are in need of money in an instant.
  • Integration of the software is easy; all of the employees can use it immediately.
  • Cons

  • Creating a new employee profile and bulk upload function sometimes do not work. There is no calendar view or summary to see who is out of the office or who has filed a leave.
  • Sometimes we encounter error but it's manageable.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos