Intouch Insight CX Platform

RATING:

4.6

(11)

About Intouch Insight CX Platform

The Intouch Insight CX PLatform is a cloud-based solution designed to help multi-location businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. It is a scalable Customer Experience (CX) Intelligence solution designed to drive actionable insights from all customer touchpoints, in order to align operational delivery with customer expectations. When combined with our leading Mystery Shopping and Audit managed services, the platform offers unparalleled capabilities for multi-location businesses. Data collected through our Mystery Shopping and Audit services is delivered seamlessly into the Core Platform so customers can take advantage of the robust reporting capabilities. Key features of the Intouch Platform include cu...
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Intouch Insight CX Platform Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Intouch Insight CX Platform

1 - 5 of 11 Reviews

User Profile

Sally

Verified reviewer

Food Production, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Best software for mobile audits and customer service management!

The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.

PROS

Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.

CONS

Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Vendor Response

Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.

Replied February 2019

Anonymous

501-1,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Good tool for customer management and feedback handling

Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand.

PROS

This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills.

CONS

Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement.

Reasons for switching to Intouch Insight CX Platform

To get better tool I am regularly switching to different tools of similar services

Anonymous

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

Overall a great experience!

Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here!

PROS

Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager.

CONS

It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Vendor Response

Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives.

Replied June 2018

Misael

Market Research, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Mystery Shops

Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.

PROS

The ability to access and engage with the platform, and communicate with Intouch staff.

CONS

The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Vendor Response

Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!

Replied November 2018

Rahul

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights

PROS

On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort.

CONS

With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.

Vendor Response

Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.

Replied May 2018