--- title: "Intouch Insight CX Platform Software Reviews, Demo & Pricing - 2026" description: "Review of Intouch Insight CX Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/liacx-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Complaint Management Software](https://www.softwareadvice.com/crm/complaint-management-comparison/) / Intouch Insight CX Platform Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/liacx-profile/reviews/) # Intouch Insight CX Platform Review Custom quote 1 plan Wondering if Intouch Insight CX Platform is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Intouch Insight CX Platform 4.3 [(12)](https://www.softwareadvice.com/hr/liacx-profile/reviews/) Pricing Pricing available upon request ### About Intouch Insight CX Platform The Intouch Insight CX PLatform is a cloud-based solution designed to help multi-location businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. It is a scalable Customer Experience (CX) Intelligence solution designed to drive actionable insights from all customer touchpoints, in order to align operational delivery with customer expectations. When combined with our leading Mystery Shopping and Audit managed services, the platform offers unparalleled capabilities for multi-location businesses. Data collected through our Mystery Shopping and Audit services is delivered seamlessly into the Core Platform so customers can take advantage of the robust reporting capabilities. Key features of the Intouch Platform include custom reporting, sentiment analysis, predictive analytics, case management, automation, and auditing and feedback collection. The CX platform powers all individual products, giving users the functionality they need to get started today, with the ability to easily scale as their needs grow into the future. It integrates with several third-party applications such as Salesforce, Oracle, NetSuite, SAP Analytics, Shopif... y, Jira Software, Slack and more. Pricing is available on request and support is extended via phone, email and documentation. Do you work for Intouch Insight CX Platform? [Manage this product listing](https://www.g2.com/products/liacx-customer-experience-management-software/claim_requests/new?auto=true) Wondering if Intouch Insight CX Platform is right for your organization? Our Complaint Management Software selection experts can help you in 15 minutes or less. ## Intouch Insight CX Platform User Interface ## Popular Intouch Insight CX Platform Alternatives Main Product Intouch Insight CX Platform 4.3 [(12)](https://www.softwareadvice.com/hr/liacx-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.18Value for money - 4.58Customer support - 4.17Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5314)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24205)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10508)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2926)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price ## Intouch Insight CX Platform Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Intouch Insight CX Platform Features - Popular features found in Complaint Management Alerts/Escalation Corrective and Preventive Actions (CAPA) Email Management Feedback Management Interaction Tracking Issue Tracking Live Chat Prioritization Quality Assurance Self Service Portal Support Ticket Management - More features of Intouch Insight CX Platform 360 Degree Feedback Access Controls/Permissions Action Management Activity Tracking Ad hoc Reporting Alerts/Notifications API Assignment Management Benchmarking Case Management Churn Management Collaboration Tools Communication Management Community Management Complaint Monitoring Content Library Customer Complaint Tracking Customer Experience Management Customer Segmentation Customer Service Analytics Customer Touchpoints Customizable Fields Customizable Forms Customizable Templates Dashboard Dashboard Creation Data Connectors Data Import/Export Forms Management Issue Management Key Performance Indicators Knowledge Management Metadata Management Mobile Access Multi-Channel Data Collection Negative Feedback Management Performance Metrics Predictive Analytics Publishing/Sharing Pulse Surveys Question Library Real-Time Analytics Real-Time Data Reporting/Analytics Routing Scorecards Search/Filter Self Service Data Preparation Sentiment Analysis Social Media Integration Social Media Monitoring Strategic Planning Survey/Poll Management Surveys & Feedback Task Management Text Analysis Trend Analysis Trend/Problem Indicators Visual Analytics ## Intouch Insight CX Platform Integrations Boomi Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review SAP Analytics Cloud Integration rated undefined from -1 review Dynamics 365 Business Central Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ## Intouch Insight CX Platform User Reviews ## Intouch Insight CX Platform customer ratings - Overall rating: 4.3/5 - Total reviews: 12 ### Rating distribution - 5 stars: 7 reviews (58%) - 4 stars: 4 reviews (33%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (8%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.2/5 - Customer support: 4.6/5 - Functionality: 4.2/5 --- ### Best software for mobile audits and customer service management! - Overall rating: 5/5 - Reviewer: Sally W. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Intouch Insight program was a huge step up from our previous excel reporting. Both [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance. #### Cons Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional. #### Vendor response Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives. Replied February 2019 --- ### Good tool for customer management and feedback handling - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used daily for free trial - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills. #### Cons Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement. #### Reasons for switching to Intouch Insight CX Platform To get better tool I am regularly switching to different tools of similar services --- ### Illegal registration of company intouch CX services on my UAN - Overall rating: 1/5 - Reviewer: Rotnakar P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded. #### Cons One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded --- ### Intouch Review - Overall rating: 4/5 - Reviewer: Rocio S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong #### Cons -Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay #### Vendor response Thanks so much for taking the time to share your experience, and for the fantastic feedback! Replied November 2018 --- ### The CX Platform for Any User - Overall rating: 5/5 - Reviewer: Lauren N. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business. #### Cons The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched. #### Vendor response Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives! Replied June 2019 --- ### Mystery Shops - Overall rating: 5/5 - Reviewer: Misael V. - Industry: Market Research - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to access and engage with the platform, and communicate with Intouch staff. #### Cons The loading speed of shops and how the images show all the way at the bottom. Too much scrolling. #### Vendor response Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team! Replied November 2018 --- ### Overall a great experience! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used monthly for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Honest, objective, and comparable feedback datasets are next to impossible to come by, but that's what we get here! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager. #### Cons It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group. #### Vendor response Thank you so much for your thoughtful review! We've just launched a new self-serve survey platform to address this. We look forward to continuing to support your CX initiatives. Replied June 2018 --- ### The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights - Overall rating: 5/5 - Reviewer: Rahul H. - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort. #### Cons With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality. #### Vendor response Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey. Replied May 2018 --- ### Very intuitive and easy to use. Support has been great. - Overall rating: 4/5 - Reviewer: Denny M. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Having everything I need at my fingertips in a simple intuitive platform. Tha ability to retrieve and store the data I need. #### Cons I really don't have any cons. Perhaps a bit more flexibility in how the views are set up and maybe just a bit more clarity on a couple of items. #### Vendor response Thank you for taking the time to leave this review and for your feedback about views. Of course, if anything is ever unclear, we¿re always here to help! Replied June 2018 --- ### What we think verses Reality - Overall rating: 5/5 - Reviewer: Carl B. - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am very please with Intouch, My questions and support are answered quickly and efficiently, I truly like and appreciate the great support I receive when I need it. I would highly recommend Intouch because of the great one on one customer care and support! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Enables me to get up to date information that I can build depending on what I want to do with the information. I am able to create reports, graphs and Data specific to my needs, at the touch of a mouse, easy to use and easy to review. #### Cons Not much... I really like the fact that after receiving the instruction folder I could easily use the software. it is just that easy. #### Vendor response Thanks so much for sharing your experience working with Intouch and for the fantastic feedback! Replied December 2018 --- Showing 1 - 10 of 12 Reviews [See All Reviews](https://www.softwareadvice.com/hr/liacx-profile/reviews/) ## Other Top Recommended Complaint Management Software [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **21** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4092) Recently recommended **4** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **1** times Stuck Between Options? 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