What is LifeWorks?

LifeWorks by Morneau Shepell is a cloud-based employee engagement solution that helps employees take care of their physical, mental and financial wellbeing. LifeWorks offers employee assistance, rewards and recognition, perks and savings, analytics and reporting and other human resources functionalities.

LifeWorks enables organizations to support, connect, recognize, guide and reward their employees. The solution offers an employee assistance program that helps employees manage their work-life balance, retirement, stress, mental health, work relationships and more.

LifeWorks includes a company news hub that helps engage employees on a single platform. Articles, videos and podcasts on body, mind, personal finances and relationships are offered. Health ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

6 Reviews of LifeWorks

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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September 2019

Juliette from Heartland AEA

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

LifeWorks It Works

Because we have a lower usage rate when it comes to the counseling portion, it is nice to have the added benefit of podcasts, articles, etc. for our employees so that to them it might not feel like they are accessing LifeWorks because they need counseling/mental health stigma but that they access it more for the other services while they know that those counseling services are there if they need them.

Pros

I receive most feedback about the create a will service, all positive. We also use articles and podcasts in conjunction with our employee wellness program because they touch on all aspects of wellness.

Cons

On the administrative side, I get tired of getting "Oops?!" and unable to get in or then having to delete the cookies which then wiped out all of my other google passwords, but I believe customer service has given me the "fix" for the next time this happens...

Reasons for Choosing LifeWorks

Services offered are well worth the cost per employees! :)

September 2019

Shannon from Emmis Communications

Company Size: 501-1,000 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

LifeWorks is more than an EAP

Pros

It's truly a one-stop shop for our employees for just about anything they need help with, whether in their business or personal life. Definitely a work-life balance tool and not just an EAP. Our customer success manager is great and always providing us with updates and opportunities to help us help our employees.

Cons

So far, we haven't had any complaints from employees and only positive feedback.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

3.0

Functionality

5.0

October 2018

Lifeworks Review

Pros

Nice handy app to use. I would recommend however that's only if you don't mind not getting an advertised rate

Cons

It would help if you got the advertised cashback rate rather than having to go through cs, all they say is send them screenshot blah blah blah. It still breaches trading standards

February 2019

Robert from Overscore

Company Size: 2-10 employees

Industry: Information Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

LifeWorks for total employee wellbeing

Pros

Set up was extremely easy, and fun to customize for myself and my employees. It is a unified system that proactively helps my employees manage and improve their wellbeing.

Cons

Pricing was more than traditional EAP but we combined budgets since LifeWorks is a unified system combined rewards, EAP, and wellness.

September 2019

Liz from Rayonier Advanced Materials

Company Size: 1,001-5,000 employees

Industry: Paper & Forest Products

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

LifeWorks works!

LifeWorks provides solid customer services support in addition to their employee assistance programs.

Pros

Ease of use for an employee population that is not necessarily tech savvy.

Cons

Doesn't always sync reliably with compatible devices.

September 2019

Sandra from PennEngineering

Company Size: 501-1,000 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Review LifeWorks

Lifeworks has been an amazing partner with our Company for many years. They are professional, responsive, knowledgeable, and above all will provide support to our Company whenever approached for assistance. The services they are able to provide to our employees, as well as our management team are excellent. We are extremely happy with Lifeworks and would highly recommend their services.

Pros

Easy navigation; tabs clearly labeled; ease of use/user friendly

Cons

There was nothing that stood out -- that we would have disliked. They continue to enhance their web-sites. We have no cons to mention.